Show Your Work: The Payoffs and How-to's of Working Out Loud -- Copyright -- Contents -- Introduction -- Call It What You Like -- Showing Your Work Isn't New -- Showing Your Work Isn't Mystical -- It's Not Just for "Knowledge Workers" -- No One Said It All Had to Be Public -- No One Said It Had to Be Instagram -- Finally: Showing Your Work Is Not About "Information" -- Benefits to Organizations -- Increased Efficiencies -- Overcoming Traditional Organizational Communication Traps -- Learning From Mistakes -- Preserving Institutional Knowledge -- Improving Public Perception and Awareness of Work and Effort -- Better Customer Service -- Reducing Space Between Leaders and Others -- Other Benefits of Showing Work -- Organizational Communication Case Study: Nasa's Monday Notes -- Benefits to Organizations? -- Workers: What's In It For You? -- Establishing Credibility/Expertise -- Raising Your Profile -- Improving Performance -- Creating Dialogue -- Getting Help: Author's Story -- Getting Help: New Ways of Working and Communicating at Yammer -- Replacing Résumé with Something More Meaningful -- Explaining Your Thinking Helps You Learn -- Teaching Others Improves Practice -- Reflection Improves Practice -- Exercise 1 -- Exercise 2 -- Exercise 3 -- Paying It Forward -- Benefits to You -- What Is Knowledge? and Why Do People Share It? -- What Is Knowledge? Three Views -- But Why Would People Share What They Know? -- Other Reasons? -- True Story: "I Care and Want to Help" -- Share Is the New Save -- And Finally -- "This Is How I Do That." -- Topiaries -- Doctors in Surgery Wearing Google Glass -- Detailed Branching E-Learning Scenario -- Making an RSA-Style Video -- "This Is What I Do All Day": Médicins Sans Frontiérs / Doctors Without Borders -- "This Is How I Spent This Day": Designing a Mobile App -- "This Is What I Do": The Consultant.

"This Is How I Decided": Visual Design Choices -- "This Is How I Decided": Yammer -- "This Is What I Did Today": Attending a Conference -- "This Is What I Learned Today": Attending a Webinar -- "This Is Why I Learned That": New Employee Onboarding -- "This Is How I Learned That": Using New Web Tools -- "This Is How a Government Agency Shows Its Work": The UK Ministry of Justice Digital Services Blog -- "This Is How I Created That": Matt Guyan -- "This Is What I Did": Demofest -- "This Is What I Did": How I Solved a Problem -- "This Is What I Did, and Why": Bruno Winck and UX Design -- "This Is How the Collaborative Project Looks": A Large Aluminum Manufacturer Engages in Narrating Work. Brian Tullis and Joe Crumpler Offer an Example in One of Their Presentations -- "This Is What I Did": My Portfolio -- "This Is What I Can Do": Résumé -- "Here's Something From My Work I Think Might Be Useful to Others": David Byrne -- "What Are You Working on Right This Second?": Snapshots of Working Days -- "Showing Workflow": 2 Approaches to Organizing a Conference -- "Showing Workflow": Storyboarding My Thesis -- "Showing Workflow": The Evolution of a Painting -- "Showing Workflow": Sketchnoting to Show … Sketchnoting -- "Showing Workflow": Two Approaches to Planning a Book -- "Showing Workflow": Book Layout -- Learning & Development -- What's L&D's Role? -- What Does Learning Look Like? -- What Can L&D Do? -- For Example? -- For Example? -- For Example? -- Fill New Roles -- Support Serendipity -- L&D Needs to Narrate Work, Too -- Lead By Example -- Here's Your Chance to Show What L&D Can Do -- Showing Learning Spawns New Learning -- How? -- Ship It -- Name Things -- Platforms, Templates, Formats -- How Not to Do It? Don't Overformalize or Overengineer -- Consider the Value of Making Things Public -- Tools and Strategies -- Video -- Remember to Turn the Recorder On.

Draw a Picture -- Worker Concerns -- Evaluating Efforts -- Wenger Value-Creation Story Worksheet -- Leaders Need to Show Their Work, Too -- Case: The Social Coo -- Be Honest: Are You Ready? What Do You Need to Do? -- What Works? Lessons Learned -- Some Realities -- When? -- Just Do It -- The End -- Ask the Right Questions -- Index.