The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Title:
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author:
Michelli, Joseph A., 1960-
ISBN:
9780071641630
9780071548335
9786611333195
Personal Author:
Publication Information:
New York : McGraw-Hill, ©2008.
Physical Description:
1 online resource (xvi, 284 pages)
Series:
McGraw Hill professional
McGraw Hill professional.
Local Note:
O'Reilly
Subject Term:
Holds: Copies: