Corporate Performance Management Best Practices -- Contents -- Preface -- Acknowledgments -- Chapter 1 Introduction -- Corporate Performance Management Best Practices -- Executive Views on CPM -- MidMichigan Awards, Honors, and Results -- Results -- My Promise -- Chapter 2 Corporate Performance Management Core Best Practices -- Principle 1: Establish and Deploy a CPM Office and Officer -- Principle 2: Refresh and Communicate Strategy -- Principle 3: Cascade and Manage Strategy -- Principle 4: Improve Performance -- Principle 5: Manage and Leverage Knowledge -- CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic -- Note -- Chapter 3 Corporate Performance Management at MidMichigan Health -- Strategic Context and CPM Approach -- Mission, Vision, Values -- Key Market and Industry Trends -- MidMichigan Health CPM Program Overview and Journey -- Principle 4: Improve Performance, 10-Step Business Improvement Approach -- Principle 4: Improve Performance, 10-Step Business Improvement Case Study -- Step 1: Have We Identified the Right Areas of Focus? -- Step 2: What Is the Initial Goal Statement? What Is theTeam Charter? -- Step 3: What Are Three to Five Customer Requirements/Complaints? -- Step 4: What Are the Current Process (Map) and Issues? -- Step 5: What Are the Prioritized Choke Points, Issues, and Root Causes? -- Step 6: What Is Future State or the Desired Process Attributes? -- Step 7: What Improvement Level Is Expected-Final Goal Statement? -- Step 8: What Should the Future Process Be (New Map)? -- Step 9: What Are the Barriers to Improvement? Countermeasures? -- Step 10: What Do We Pilot? Results? What Is the Full Implementation Plan? -- Summary -- Notes -- Chapter 4 Principle 4: Improve Performance-The MidMichigan Health System Journey -- CPM Maturity Levels for Principle 4: Improve Performance -- Level 1: Initial.

Level 2: Repeatable -- Level 3: Defined -- Level 4: Managed -- Level 5: Optimized -- Optimized for a Business Unit, Hospital (Round 6) -- Optimized for the Enterprise (Round 7) -- Summary -- Note -- Chapter 5 Improve Performance Best Practices -- Core Best Practices -- 35 New Best Practices -- Summary -- Notes -- Chapter 6 Shared Services: 10-Step Team Best Practice Cases -- Finance: Accounts Payable and Disbursements 10-Step Team Case Study, Smart Spending -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Finance: Financial and Management Reporting 10-Step Team Case Study, Streamline Information -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Human Resources: New Employee Requisition 10-Step Team Case Study, Simplify Hiring -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Supply Chain Management: New Product Requisition 10-Step Team Case Study, Manage Innovation -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Note -- Chapter 7 Support Units: 10-Step Team Best Practice Cases -- Laboratory Services 10-Step Team Case Study, Optimize the System -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Pharmacy Services 10-Step Team Case Study, Smarter Formularies -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Notes -- Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases -- Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4.

Care Coordination 10-Step Team Case Study, Improve Medical Outcomes -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Orthopedics Department 10-Step Team Case Study, Grow the Business -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Women's Health Services 10-Step Team Case Study, Grow the Business -- Strategic Context -- Steps 1-5 Training Days 1-2 -- Steps 1-5 Fieldwork -- Steps 6-10 Training Days 3-4 -- Note -- Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap -- Maturity Model Criteria -- Five Key Principles of CPM Best Practice Blueprint -- CPM 10-Step Improve Performance 35 Best Practices Blueprint -- Summary -- About the Author -- Index.