Chapter I. Infosys Technologies Limited: Unleashing CIMBA / Debabroto Chatterjee, Rick Watson -- Chapter II. The Application of IT for Competitive Advantage at Keane, Inc. / Mark R. Andrews, Raymond Papp -- Chapter III. A Case of Information Systems Pre-Implementation Failure: Pitfalls of Overlooking the Key Stakeholders' Interests / Christoph Schneider, Suprateek -- Chapter IV. The Information Plan for Celerity Enterprises, Inc.: A Teaching Case / Laurie Schatzberg -- Chapter V. Project MI-Net: An Inter-Organizational E-Business Adoption Study / Pankaj Bagri ... [et al.] -- Chapter VI. An Innovative Adaptation of General Purpose Accounting Software for a Municipal Social Services Agency / Andrew Schiff, Tigineh Mersha -- Chapter VII. The Rise and Fall of CyberGold.com / John E. Peltier, Michael J. Gallivan -- Chapter VIII. The Planned and Materialized Implementation of an Information System / Pekka Reijonen, Jukka Heikkil -- Chapter IX. The T1-Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story / Charles T. Caine, Thomas W. Lauer, Eileen Peacock -- Chapter X. Implementing an Integrated Software Product at Northern Steel / Annie Guenette, Nadine LeBlanc, Henri Barki -- Chapter XI. The Relation Between BPR and ERP Systems: A Failed Project / David Paper, Kenneth B. Tingey, Wai Mok -- Chapter XII. Introducing Expert Systems at The Corporation / Jay Liebowitz.

Chapter XIII. Leveraging IT and a Business Network by a Small Medical Practice / Simpson Poon, Daniel May -- Chapter XIV. Costs and Benefits of Software Engineering in Product Development Environments / Sorel Reisman -- Chapter XV. Systems Design Issues in Planning and Implementation: Lessons Learned and Strategies for Management -- Chapter XVI. Montclair Mutual Insurance Company / William H. Money -- Chapter XVII. Implementing Information Technology to Effectively Utilize Enterprise Information Resources / Yousif Mustafa, Clara Maingi -- Chapter XVIII. Evolving Organizational Growth Through Information Technology / Ira Yermish -- Chapter XIX. IS Strategy at NZmilk / Paul Cragg, Bob McQueen -- Chapter XX. Life After a Disastrous Electronic Medical Record Implementation: One Clinic's Experience / Karen A. Wager, Frances Wickham Lee, Andrea W. White -- Chapter XXI. Military Applications of Natural Language Processing and Software / James A. Roger, Tamara V. Trank, Parag C. Pendharkar -- XXII. Geochemia: Information Systems to Support Chemical Analysis in Geological Research / Dimitar Christozov -- Chapter XXIII. ACEnet: Facilitating Economic Development Through Small Business Electronic Commerce / Craig Van Slyke, France Belanger, Marcy Kittner -- Chapter XXIV. Selecting and Implementing an ERP System at Alimentos Peru / J. Martin Santana.