Contents -- About This Course -- How to Take This Course -- Pre-Test -- 1 Delegating-More Important Than Ever -- What Is Delegating? -- Who Delegates to Whom? -- Why Delegate? -- Why Hesitate to Delegate? -- Recap -- Review Questions -- 2 Delegating to Get Results -- Requirements for Successful Delegating -- Principles of Successful Delegating -- The Delegating Process: An Overview -- Planning to Delegate -- Handing Over the Job -- Monitoring and Evaluating the Work -- Recap -- Review Questions -- 3 Planning to Delegate -- Planning to Delegate: An Overview -- Deciding What to Delegate -- Selecting the Right Person -- Recap -- Review Questions -- 4 Delegating a Job -- Explaining the Job -- Take Enough time -- Clearly Explain What the Job Is and Why It Is Important -- Clearly Explain Any Deadlines and Constraints -- Provide All Relevant History and Other Information the Person Needs -- Check Understanding -- Encourage Note Taking -- Focus on the Results You Want, Not How to Do the Job -- Asking for a Plan of Action -- Agreeing on How to Monitor the Work -- Recap -- Review Questions -- 5 Monitoring and Evaluating a Delegated Job -- The Monitoring Process -- Stick to the Monitoring Plan -- Be Available -- Use Check-In Points to Review Progress -- Make Sure That Problems Are Addressed -- Give Useful Feedback -- Evaluating the Results of a Completed Job -- Evaluating Your Own Performance -- Reward Efforts and Successes -- What If Things Go Wrong? -- Common Causes of Delegating Problems -- When You Spot a Problem -- Recap -- Review Questions -- 6 Delegating in Other Situations -- Delegating to Teams -- Consider the Characteristics of the Group -- Give the Group a "Whole" Job -- Let the Group Decide Who Does What -- Explain the Job to the Entire Group -- Ask the Group to Work Out a Plan of Action.

Recommend That the Group Establish a System That Facilitates the Flow of Communication -- Keep the Group Informed -- Monitor the Work and Give the Group Feedback -- Be Available and Address Serious Problems Immediately -- Hold a "Debriefing" Session When the Work Has Been Completed -- Delegating to Colleagues and Co-Workers -- Take Extra Care to Explain the Importance of the Job -- Respect the Other Person's Priorities -- Help the Person Understand How Doing the Job Will Benefit Him or Her -- Virtual Delegating -- Handling Work That Someone Delegates to You -- Recap -- Review Questions -- Annotated Bibliography -- Post-Test -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W.