Contents -- List of figures and Tables -- Contributors -- PART ONE Introduction -- Introduction -- Learning objectives -- Managing others to a purpose -- How did OB get onto the management curriculum? -- Definition of OB -- Definition of HRM -- Overview of the chapters to follow -- Conclusion -- Key learning points and conclusions -- Discussion questions -- PART TWO Individuals at work under an employment relationship -- 01Managing diverse identities at work -- Learning objectives -- Introduction -- Key concepts and debates in diversity management -- Case study and discussion questions -- Key concepts and debates - summary -- Processes of identity formation at work -- Processes of identity formation - summary -- Diversity in a global context -- Key learning points and conclusions -- Case study and discussion questions -- 02 Perception, making decisions and people management -- Learning objectives -- Introduction -- Social perception and cultural perspectives -- Perception -- Common errors of perception -- Decision making -- Implications for HR practice and people management -- Key learning points and conclusions -- Case study and discussion questions -- 03 Motivation at work: engagement and facilitation -- Learning objectives -- Introduction -- Employee motivation -- Historical perspectives of motivation -- Content theories of motivation -- Process theories of motivation -- Intrinsic and extrinsic motivation and the individual -- Motivation and HRM: the psychological contract and employee engagement -- Key learning points and conclusions -- Case study and discussion questions -- PART THREE Employing human resources to work together for a purpose -- 04 Managing performance -- Learning objectives -- Introduction -- Performance and control -- Performance management systems -- Managing performance in practice -- Key learning points and conclusions.

Discussion questions -- Case study and discussion questions -- 05 Leadership, communication and organizational effectiveness -- Learning objectives -- Introduction -- Why is leadership so topical? -- What is leadership? -- Categories of leadership theory -- Critical management scholarship -- New approaches to leadership -- Discussion questions -- Key learning points and conclusions -- Case study and discussion questions -- 06 Talent management -- Learning objectives -- Introduction -- Talent management versus HRM -- The OB perspective -- Talent identification -- Strategic talent management -- Emerging issues in managing talent -- Key learning points and conclusions -- Case study and discussion questions -- PART FOUR Shifting contexts for organizational behaviour -- 07 Conflict, power and politics -- Learning objectives -- Introduction -- Definitions - power, politics and conflict -- Main arguments in the literature -- Politics -- Power -- Conflict -- Difference -- Possibility of competitions degenerating into conflict -- Key learning points and conclusions -- Case study and discussion questions -- 08 Organizational culture -- Learning objectives -- Introduction -- Defining organizational culture -- Interpretations of organizational culture -- Organizational culture and performance -- The development of culture -- Perspectives on the divisions of culture -- Managing organizational culture -- The role of recruitment and selection in organizational culture -- Key learning points and conclusions -- Discussion questions -- Case study and discussion questions -- 09 Managing organizational change -- Learning objectives -- Introduction -- Drivers and triggers of change -- Different types of change -- Resistance to change -- The change agent -- The role of HR in change management -- Key learning points and conclusions -- Case study and discussion questions.

10 Creativity, innovation and the management of knowledge -- Learning objectives -- Introduction -- Creativity and innovation -- Organizational learning and knowledge management -- Implications for HRM and HRD -- Key learning points and conclusions -- Discussion questions -- Case study and discussion questions -- PART FIVE Summation and reflection -- 11 Coda: HRM and OB - accenting the social -- Glossary -- References -- index.