Performance Architecture: The Art & Science of Improving Organizations -- CONTENTS -- LIST OF FIGURES, TABLES, AND EXHIBITS -- FOREWORD -- PREFACE -- INTRODUCTION -- NEED FOR THIS BOOK -- PURPOSE OF THIS BOOK -- SCOPE AND APPROACH -- HOW TO USE THIS BOOK -- FURTHER THOUGHTS -- CHAPTER 1: THE PERFORMANCE TECHNOLOGY LANDSCAPE -- WHERE WE WORK -- THE PERFORMANCE TECHNOLOGY LANDSCAPE -- PRINCIPLES OF PERFORMANCE TECHNOLOGY -- WORK ENVIRONMENT -- HOW WE THINK-SYSTEM, SYSTEMATIC, SYSTEMIC -- HPT AS THE INTEGRATOR -- CONCLUSION: LESSONS OF THE PERFORMANCE TECHNOLOGY LANDSCAPE -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 2: THE WORKER: INDIVIDUAL/TEAM LEVEL -- SUMMARY OF THE TECHNOLOGY -- APPROACH -- HELPFUL MODELS AND TOOLS -- OTHER MODELS AND TOOLS -- SOLUTIONS: TYPICAL EXAMPLES AT THE INDIVIDUAL LEVEL -- EVALUATION -- APPLICATION EXERCISE -- CONCLUSION -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 3: THE WORK: PROCESS/PRACTICE LEVEL -- SUMMARY OF THE TECHNOLOGY -- SIGNALS THAT POINT TO PROCESS/PRACTICE LEVEL PERFORMANCE ISSUES -- APPROACH -- MAPS: MAKING IT VISIBLE -- PRACTICES: THE MISSING LINK -- APPLICATION EXERCISE -- CONCLUSION -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 4: THE WORKPLACE: ORGANIZATION LEVEL -- SUMMARY OF THE TECHNOLOGY -- APPROACH -- WHAT IS THE GAP: DESIRED VERSUS CURRENT BUSINESS RESULTS -- PROBLEM SOLVING -- GAINING OWNERSHIP OF ANALYSIS, SOLUTION, AND IMPLEMENTATION PLANNING -- CONSULTANT'S ROLE IN IMPLEMENTATION -- APPLICATION EXERCISE -- CONCLUSION -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 5: IMPLEMENTATION: WEAVING PERFORMANCE INTO THE ORGANIZATION -- WHY THIS CHAPTER? -- IMPLEMENTATION DEFINED -- HOW TO MAKE AN IMPLEMENTATION STICK -- CONCLUSION -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 6: WHAT WE DO -- SYSTEMATIC APPROACH -- KEY TERMS -- COMPONENTS OF THE SYSTEMATIC APPROACH -- CONCLUSION.

WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 7: FOCUS FORWARD: TRENDS TO WATCH -- WHY TRENDS MATTER -- EXPANDING THE PERFORMANCE TECHNOLOGY LANDSCAPE -- CONCLUSION -- WHERE TO GO NEXT -- AUTHORS' PICKS -- CHAPTER 8: CHART YOUR COURSE -- WORKER/SELF -- WORK/PROCESS -- WORKPLACE/ORGANIZATION -- CONCLUSION -- AUTHORS' PICKS -- AFTERWORD -- APPENDIX -- REFERENCES -- FURTHER READINGS -- INDEX -- ABOUT THE AUTHORS.