Copyright Page -- Contents -- Introduction -- 1 What Is Teamwork? -- 2 A Model for Building Teamwork -- 3 Clear Goals -- TeamScores: Measuring and Communicating Performance -- High Jump: Illustrating the Impact of Expectations -- Team Identity -- 4 Defined Roles -- The Hats We Wear: Understanding Team Roles -- No Strings Attached: Learning How Groups Organize to Complete Tasks -- Scope of Control: Taking Initiative in Problem Solving -- Yours, Mine, and Ours: Clarifying Team Responsibilities -- Symbols: Sharing Role Perceptions -- The Search for Balance: Team Effectiveness -- 5 Open and Clear Communication -- Hit the Target Fast: Designing a Communication System for Teams -- Rope Trick: Experiencing How Groups Function -- Levels of Dialogue: Analyzing Communications in Conflict -- Strengths and Needs: Using Feedback for Group Development -- Analyzing and Increasing Open Behavior: The Johari Window -- 6 Effective Decision Making -- News Room: A Group-Consensus Task -- Broken Triangles: Experimenting with Group Problem Solving -- Lutts and Mipps: Team Problem Solving -- Performance Unlimited: Solving Problems as a Team -- Lost at Sea: A Consensus-Seeking Task -- Making Team Decisions -- 7 Balanced Participation -- Egg Drop: Using Human Resources Effectively -- Comfort Zones: Establishing Team Norms -- The Car: Feedback on Group Membership Styles -- 8 Valued Diversity -- Unearned Privilege: Understanding Dominant-Culture Advantage -- The Forest vs. the Trees: Understanding Preferences for the Big Picture or the Details -- Fourteen Dimensions of Diversity: Understanding and Appreciating Differences in the Work Place -- Diversity and Team Development -- 9 Managed Conflict -- The M&M® Game: Learning to Resolve Conflict -- They Said, We Said: Exploring Intergroup-Conflict Resolution -- Conflict Management: Developing a Procedure.

Storming to Norming: Clearing the Way for Team Agreement -- Intergroup Image Exchange: Exploring the Relationship Between Two Teams -- 10 Positive Atmosphere -- Building Trust in Pairs: An Obstacle Course -- Trust ARCH: Building Team Support -- Work Dialogue: Building Team Relationships -- A Note to My Teammate: Positive Feedback -- Cornerstones: A Measure of Trust in Work Relationships -- 11 Cooperative Relationships -- Enablers and Barriers: Assessing Your Team -- This and That: Improving Team Performance -- Team Checkup: Monitoring and Planning for Progress -- Prisoners' Dilemma: An Intergroup Competition -- Twenty-Five Questions: A Team Development Exercise -- 12 Participative Leadership -- Rope-a-Leader: Experiencing the Emergence of Leadership -- The Merry-Go-Round Project: Focusing on Leadership Style -- Team Interventions: Moving the Team Forward -- The Relationship Between Leader Behavior and Team Performance and Satisfaction -- Values-Based Leadership for the 21st Century -- 13 General Team-Building Tools -- Take Note of Yourself: A Team-Development Activity -- I Have an Opinion: Opening an Event -- Thumbs Up, Thumbs Down: A Conflict-Management Icebreaker -- That's Me: Getting to Know Your Team Members -- Group Savings Bank: An Introductory Experience -- The Team Effectiveness Critique -- The Team Orientation and Behavior Inventory (TOBI) -- What If We Took Teamwork Seriously? -- Team Building -- What to Look for in Groups: An Observation Guide -- Opportunity to Publish Your Materials -- Reading List -- Pfeiffer Publications Guide.