Indispensable by Monday: Learn the Profit-Producing Behaviors that will Help Your Company and Yourself -- Contents -- Foreword -- Preface Why I Wrote This Book -- Acknowledgments -- Part I: Help Your Company, Help Yourself -- What's in It for You? -- What Does Indispensability Look Like? -- Employed? Keep the Job You Have... Unemployed? Get the Job You Want -- 1,800 Business Leaders Can't Be Wrong: What Your Boss Wants You to Do -- Do You Bring in More Than You Cost? -- All Dollars Are Not Created Equal: How to Find the Most Valuable Ones -- The Resume That Speaks Volumes: Capture Your Contributions -- Death of the Suggestion Box: May It Rest in Pieces -- Part II: Pull Money out of Thin Air -- Creating Unexpected Profit Is Always Your Best Strategy -- Yes, There Are Still Costs to Be Cut -- Ansoff Revisited-How to Harvest More Money from Customers -- Refunds and Rebates-Get'Em While They're Hot -- Improve Every Process and Earn by Every Improvement -- Catch Costly Mistakes Quickly, Before They Get Out the Door -- If Mistakes Do Get Out the Door, Recover Lost Customers -- Print Money at Work by Doing Your Own Job Better -- How I Spent My Summer Vacation-Finding 500,000 in New Zealand -- Supply Your Suppliers with Profit-Let Them Supply Discounts in Return -- Become Indispensable to Customers by Giving Them Money -- Improve Company Cash Flow and Become a Hero -- Give Your Company an Unexpected Competitive Advantage -- Should You Work More for Less Money or Work Less for More? -- Soft Skill, Solid Results -- Part III: Making It All Work... Starting Monday Morning -- Problem Solving: Generate Only the Highest Value Solutions -- The New and Improved Performance Appraisal -- If You're in Sales, Outsell Everyone Else -- If You're a Leader, Lead Toward Increased Profits -- Everything You Need to Know about Accounting-and It's Not Much.

Afterword: What Else Is in It for You? -- About the Author -- Notes -- Index.