Cover -- Contents -- List of Figures -- List of Tables -- Acknowledgements -- 1 Introduction and Why the Psychological Contract Matters -- Purpose of this book -- Why the psychological contract and personal deals matter -- Chapter summary -- 2 Current Use of the Psychological Contract -- Background to the psychological contract -- How some business organisations describe their psychological contracts -- A different psychological contract -- Redefined view of the psychological contract -- Change and the psychological contract -- Shifts in the prevailing psychological contract over time -- Chapter summary -- 3 Viewing the Psychological Contract as a Personal Deal -- Business deals and personal deals -- All our relationships involve a personal deal -- Expectations lie at the heart of the personal deal -- A closer look at a personal deal -- Visualising the personal deal -- Personal deals at work -- Difference between the personal deal at work and the psychological contract -- Chapter summary -- 4 Making and Breaking Personal Deals -- Pre-employment steps in creating personal deals -- Recruitment steps in creating personal deals -- Creation of personal deals during new job socialisation -- Value of the personal deal in induction and socialisation -- Frequency of broken personal deals after initial socialisation -- Impact of personal deal breach on employee attitudes -- Impact of personal deal breach on employee behaviour -- Chapter summary -- 5 The Personal Deal Process -- The dynamic nature of personal deals -- Personal deals occur between each leader and their people -- How the deal operates in practice -- Using the personal deal to understand and manage ourselves and our people -- Using the model to understand Anna's personal deal -- Predictions about the personal deal process -- Chapter summary -- 6 Types of Personal Deal.

Relationship personal deals -- Emergence of transactional personal deals -- Business pressures for increased transactional personal deals -- Persistence of relationship personal deals -- Requirements for a personal deals framework -- Four types of personal deal -- Chapter summary -- 7 How Three Companies Use the Psychological Contract -- Arup -- CMS Cameron McKenna -- Richer Sounds -- Parallels between the three companies' psychological contracts -- Chapter summary -- 8 Using the Personal Deal to Improve Leadership Effectiveness -- Nature of leadership -- Determining direction through objective setting -- How to use the personal deal to improve performance -- A leader's one-to-one use of the personal deal to enhance performance -- Organisation-wide use of the personal deal to improve performance -- How the deal complements fundamental leadership -- A radical alternative approach to leadership based on the personal deal -- Value of the personal deal for leadership -- Chapter summary -- 9 Using the Personal Deal to Change Organisation Culture -- What is organisation culture? -- Effective approaches to culture change -- Business context of culture change in Royal Mail Sales -- Viewing culture as the prevailing personal deal -- Chapter summary -- 10 How Human Resource Practitioners Manage Personal Deals -- How HR shape personal deals -- Reshaping personal deals in an organisation -- Evolution of the human resource function from the welfare function -- Professional personnel management -- The human resource process -- Strategic human resource management -- Chapter summary -- 11 How to Shape Your Personal Deals -- Preconditions for discussing our personal deals -- Steps involved in having a personal deal discussion -- Personal deal training -- Chapter summary -- 12 Behavioural View of the Personal Deal.

Introducing transactional analysis as a framework for understanding personal deal behaviour -- Transactions -- Behaviour underpins all our personal deals -- Methods for changing personal deals -- Chapter summary -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- W.