Title page -- Table of contents -- Introduction to risk management -- Risk management in financial institutions -- Importance of risk management -- Implementation of risk management -- Summary -- References -- Risks in client relationships -- Client life cycle management -- Know your client -- The process -- Summary -- References -- Integrity management after the credit crunch -- Integrity and ethics -- Effectively managing integrity norms -- Summary -- References -- Compliance in control -- Regulatory pressure -- Dealing with complexity: four best practices -- Structured methodology -- Summary -- References -- Risks in the building blocks -- The basics of credit risk management -- Credit risk defined -- Problems in managing credit risk -- Elements of credit risk management -- Assessment of credit worthiness -- Monitoring the condition of individual credits -- Credit risk modeling -- Summary -- References -- New developments in measuring credit risk -- Economic concepts -- Basel II: improving credit risk measurement -- Summary -- References -- Risk indicators -- Risk indicators defined -- Risk indicator characteristics -- Risk indicator definition process -- Summary -- References -- Combining probability distributions -- Loss distribution, operational risk and expert judgment -- Combining probability distributions -- Improved effectiveness, efficiency and satisfaction -- Summary -- References -- Data scaling for modeling operational risk -- Loss distribution and statistics -- Experimental results -- Calculating the value-at-operational risk -- Summary -- References -- Characteristics of diversified hedge fund portfolios -- Hedge funds -- Description and performances hedge fund strategies -- Asymmetric Hedge Fund Returns -- Optimal Hedge Fund Portfolios -- Results -- Summary -- References -- Risks in running the business.

Putting operational risk into context -- Operational risk management and scenario planning -- Scenario planning to support operational risk management -- Scenario planning to support integrated risk management -- Summary -- References -- Solvency II: dealing with operational risk -- Solvency II framework -- SII attention points -- SII expected benefits -- Operational risk -- Examples of large incidents and failures -- Difficulties and challenges in insurers' operational risk management -- Summary -- References -- Operational risk management as shared business process -- Shared service center and operational risk -- Business case: a large insurance firm -- From drawing board to implementation -- Make conscious choices -- Summary -- References -- Controlling operational risk in workflow management -- Workflow management -- Multiple expert's judgment approach -- Business case: semi-autonomous organization -- Summary -- References -- A comprehensive approach to control operational risk -- Risk capital -- The Approach -- Discussion -- Summary -- References -- Operational losses: much more than a tail only -- Basel II compliance -- Loss management for business as usual -- Summary -- References -- Improving operational risk management -- Difficulties and challenges in operational risk management -- A way of working for scenario analysis -- Summary -- References -- Group support systems for operational risk management -- Expert judgment and group support systems -- Business case: Dutch financial institution -- Summary -- References -- Formulating value propositions -- Definition of a value proposition -- The client 'drives' the value proposition -- Role of the senior risk manager -- Process of formulating value propositions -- Understanding the benefits for the stakeholders -- Formulate the value proposition -- Deliver the value proposition -- Summary.

References -- Authors index -- Curriculum vitae.