Preliminaries -- Contents -- CHAPTER 1: The Essential Skill -- CHAPTER 2: Why We Don't Ask Questions -- CHAPTER 3: The Questioning Culture -- CHAPTER 4: Learning a Skil -- CHAPTER 5: Raising Your I.Q.Q. -- CHAPTER 6: Questions That Work When: Looking for a Job -- CHAPTER 7: Questions That Work When: Taking on a New Job or Career Change -- CHAPTER 8: Questions That Work When: Selling and Negotiating -- CHAPTER 9: Questions That Work When: Creativity and New Thinking Are Needed -- CHAPTER 10: Questions That Work When: Meeting and Planning -- CHAPTER 11: Questions That Work When: Hiring and Managing -- CHAPTER 12: Questions That Work When: Managing Your Career -- CHAPTER 13: Questions That Work When: Dealing with a Problem -- CHAPTER 14: Questions That Work When: You Are Fired or Laid Off -- CHAPTER 15: Questions That Work When: Managing Your Career -- CHAPTER 16: Questions That Work When: Starting Your Own Business -- CHAPTER 17: Questions That Work When: You Are Educating Yourself -- CHAPTER 18: Questions That Work When: Leading the Way -- Conclusion -- Notes -- Index.