Contents -- Acknowledgments -- Prologue -- PART I: WHAT DOES THE LEADER NEED? -- STEP 1: Leading Up -- STEP 2: Thinking and Acting Strategically -- STEP 3: Pushing Back the Right Way -- PART II: WHAT DOES THE TEAM NEED? -- STEP 4: Letting Others Create the How -- STEP 5: Breaking Down the Doors -- STEP 6: Working the System -- PART III: WHAT CAN I DO TO HELP THE LEADER AND THE TEAM SUCCEED? -- STEP 7: Bending but Not Breaking -- STEP 8: Preparing Others to Lead -- STEP 9: Leading with Presence -- The Smart Guide to Positive Push-Back -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Z -- About the Author.