Table of Contents -- Foreword -- Preface -- Acknowledgments -- Abbreviations -- PART I -- Chapter 1 Overview -- Chapter 2 Nothing Endures but Change: Thinking Strategically about ICT Convergence -- Chapter 3 Economic Impacts of Broadband -- Chapter 4 Advancing the Development of Backbone Networks in Sub-Saharan Africa -- Chapter 5 How Do Manual and E-Government Services Compare? Experiences from India -- Chapter 6 National E-Government Institutions: Functions, Models, and Trends -- Chapter 7 Realizing the Opportunities Presented by the Global Trade in IT-Based Services -- PART II -- Key Trends in ICT Development -- ICT Performance Measures: Methodology and Findings -- User's Guide to ICT At-a-Glance Country Tables -- At-a-Glance Country Tables -- Key ICT Indicators for Other Economies, 2007 -- Contributors -- BOXES -- 1.1 Broadband Raises Rural Incomes in Developing Countries -- 2.1 Examples of Convergence in Developing Countries -- 2.2 The Impact of Voice-over-Internet Protocol on International Calling Prices -- 2.3 The Impact of an Enabling Environment for Convergence: Wireline Telephony and Job Creation -- 3.1 Broadband's Effects on Firms' Behavior to Increase Competitiveness -- 3.2 Broadband's Role in Raising Rural Incomes in Developing Countries -- 3.3 The Republic of Korea's Experiences with Broadband -- 3.4 Broadband-Enabled Telemedicine -- 3.5 Broadband-Enhanced Trade Facilities in Ghana and Singapore -- 4.1 Alternative Infrastructure Providers in Morocco -- 4.2 Spain's Provision of Passive Infrastructure for Fiber-Optic Networks -- 4.3 Sharing Network Infrastructure in Uganda -- 4.4 Developing Infrastructure by Aggregating Demand in the Republic of Korea -- 4.5 A Shared Model for Backbone Infrastructure Development in East Africa -- 4.6 A Public-Private Partnership for Backbone Infrastructure in France.

4.7 Sweden's Incentive-Based Mechanisms for Developing Backbone Networks -- 5.1 Explaining the Bhoomi Project's Success in Reducing Corruption -- 6.1 The Functions of E-Government Institutions -- 6.2 Kenya's and Mexico's Experiences with Formulating E-Government Strategy Using Interministerial Steering Committees -- 6.3 The Need to Build Strong Demand for E-Government Services and Institutions -- 6.4 Singapore: Pioneering a Centrally Driven Public ICT Agency -- 6.5 Sri Lanka: Pursuing Institutional Innovation in a Turbulent Political Environment -- 6.6 Chief Information Officer Councils in Various Countries -- 7.1 Government and University Initiatives in Skills Development for IT Services and IT-Enabled Services -- FIGURES -- Part I -- 1.1 Growth Effects of ICT -- 1.2 Global Distribution of Offshore IT Services and IT-Enabled Service Markets -- 1.3 ICT Expenditure in Europe by Sector, 2006 -- 1.4 Impact of ICT on Corruption and Service Denial in E-Government Projects in India -- 1.5 Relation between the Country ICT Performance Measures (for Access and Applications) and Income per Capita, Developing Countries -- 2.1 Household Penetration of Wireline Telephone, Cable Television, and Electricity Networks in Selected Countries -- 3.1 Growth Effects of ICT -- 4.1 The Supply Chain for Communications -- 4.2 Economic Impact of Backbone Networks -- 4.3 Population Covered by Incumbent and Competing Networks in Four African Countries, 2007 -- 5.1 User Report of Number of Trips Saved, by Project -- 5.2 User Reports of Changes in Travel Costs, by Project -- 5.3 User Reports of Reductions in Waiting Times, by Project -- 5.4 User Reports of Reductions in Bribe Payments, by Project -- 5.5 User Perceptions of Increased Service Quality, by Project -- 5.6 Changes in User Perceptions of Overall Composite Score, by Project.

5.7 System Breakdowns, according to Service Delivery Site Operators, by Project -- 5.8 Computerization-Driven Changes in Operating Costs for Implementing Agencies -- 5.9 Impact of Computerization on Business Process Change -- 5.10 Impact of Computerization on Corruption and Service Denial -- 7.1 Global Opportunities for IT Services and IT-Enabled Services -- 7.2 India's Addressable Market for Vertical and Horizontal IT-Enabled Service Functions -- 7.3 Global Distribution of Offshore IT Services and IT-Enabled Service Markets -- Part II -- 1 Mobile Phone Subscriptions in Developing and Developed Countries, 2000-07 -- 2 Status of Competition in Fixed and Mobile Telephony in Developing and Developed Countries, 2007 -- 3 Mobile Telephony Penetration before and after the Introduction of Competition -- 4 Number of Internet Users by Region, 2000 and 2007 -- 5 International Bandwidth in Developing Regions, 2000-07 -- 6 Broadband Penetration and Gross National Income in Various Economies, 2007 -- 7 Average Annual Change in Price of Mobile Phone Services in Various Countries, 2004-06 -- 8 Monthly Price of Internet Services in Various Sub-Saharan African Countries, 2005-07 -- 9 ICT Service Exports as a Percentage of Total Service Exports for the Top-Five Countries, 2000-06/07 -- 10 Relation between the Country ICT Performance Measures (for Access and Applications) and Income per Capita, Developing Countries -- 11 Average Country ICT Performance Measures, by Region -- A1 Internet Use by Businesses and Employees, Selected Countries, 2005 and 2006 -- TABLES -- Part I -- 1.1 Models for E-Government Institutions in Various Countries -- 2.1 Different Forms of Convergence -- 2.2 Policy Responses to Convergence around the World -- 3.1 Impacts of Broadband on Economic Activities in U.S. Communities -- 3.2 Growth Regression Separating Effects of Broadband Penetration.

3A.1 Definition of Variables -- 3B.1 Regression for per Capita Growth -- 4.1 Policy Options for Expanding Backbone Networks -- 5.1 Performance Measures and Indicators for ICT Projects for Users and Service Providers -- 5.2 User Reports of Bribes Paid to Functionaries and Intermediaries/Agents, by Project -- 5.3 Users' Top-Four Desired Features of Services, by Project -- 5.4 Variations in Service Quality across Seven Bhoomi Project Kiosks -- 5.5 Impact of Computerization on Agency, by Project -- 5.6 Summary Results of User Survey, by Project -- 5.7 An Assessment Framework for E-Government -- 5A.1 Profile of Respondents to User Surveys on E-Government Projects -- 5A.2 Summary of Findings of User Surveys on E-Government Projects -- 6.1 Models for E-Government Institutions in Various Countries -- 6A.1 Characteristics of E-Government Institutions in Selected Countries -- 7.1 Types of IT Services and IT-Enabled Services -- 7.2 Frameworks for Assessment of Locations for IT Services and IT-Enabled Services -- 7.3 Relative Percentage of Components in the Total Cost of Offshoring -- 7.4 NASSCOM IT-Enabled Services Skill Competence Testing Themes -- Part II -- 1 Measures of E-Government and E-Commerce in Developing and Developed Countries -- 2 Indicators for the Country ICT Performance Measures -- 3 Example of How a Country ICT Performance Measure Is Calculated (Mauritius) -- 4 Average Country ICT Performance Measures, by Income Level -- 5 Country ICT Performance Measures, by Income Level and Economy, 2007 -- A1 Use of the Internet by Individuals and Businesses, 2005-07 -- A2 Location of Internet Use by Individuals -- A3 Frequency of Internet Use by Individuals, 2005-07 -- A4 Proportion of Businesses Using the Internet, by Type of Activity, 2005-06 -- A5 Supplemental ICT Data, 2007 -- 6 Classification of Economies by Income and Region, FY2009.