Lessons in IT Transformation: Technology Expert to Business Leader -- Contents -- Preface -- Introduction -- 1 First Things First: What Is Leadership? -- Defining Leadership -- Leadership versus Management -- Misconceptions about Leadership -- Leadership Roles -- 2 That Vision Thing -- Importance of Vision -- Deciding Whose Vision It Is -- Helping Employees Feel Ownership -- Creating the Vision -- Aligning Your Vision with the Vision of Your People -- Inspiring Others to Share the Vision -- Making the Vision Real for People -- 3 It's the Business, Stupid! -- The Purpose of IT -- The Foolishness of Alignment -- Three Questions about IT's Role in the Organization's Mission -- Fiscal Management-IT Is an Investment, Not a Cost -- IT as a Tool to Drive Revenue -- Ways to Engage the Board -- The CIO as a Business Leader, Not Technologist -- Meaningful Metrics -- Focus on What Matters -- Managing Perception versus Reality -- 4 Communication -- The Importance of Communication -- The Importance of Listening -- Who Do I Need to Communicate With? -- How Should I Communicate with Them? -- How Often Should I Communicate? -- The Need for Marketing -- What Is Your Brand? -- Leading a Volunteer Army -- Communicating Tough Messages -- Focusing on the Issue, Not the Person -- Honesty and Transparency -- 5 Relationship Management -- No Man (or Woman) Is an Island -- Helping Other People Succeed -- Being a Team Builder -- Building Credibility -- The Law of WIFM-What's in it for Me? -- Leading by Serving -- What People Feel about You Is More Important than Reality -- 6 Developing Human Capital -- Leading ''Persons'' -- Leveraging People's Unique Talents -- Engaging the Whole Person -- Focusing on Strengths -- Recruiting/Retaining/Developing -- Making Sure a Person Is Better Off for Having Had the Experience.

Recognizing and Rewarding Your People's Efforts and Successes -- 7 Leading the Process of Change -- Change Is Uncomfortable -- Selling the Need for Change -- Personalizing the Need for Change -- Making Change a Part of Your Culture -- Building Community -- Ensuring Buy-in -- Breaking Change into Bite-sized Chunks -- Supporting Progress along the Way -- Celebrating and Communicating Progress/Success -- Comparing Position versus Influence -- Balancing Change with Disciplined Project Management -- Developing a Culture of Innovation -- Developing a Culture of Accountability -- 8 Partnering for Success -- Some Words Are Used Too Loosely -- Creating an Empowered, Team-oriented Environment -- Adjusting to the Twenty-first-century Workforce -- Partnering with Your Team -- Partnering with Your Clients -- Partnering with Your Executive Management and Board of Directors -- Sourcing-Expanding Your Team to Include Outside Partners -- Networking in the Industry -- 9 Developing the Qualities of a Great Leader -- Being Authentic -- Inspiring Others -- Building Trust -- Showing Humility -- Having a Bias Toward Action -- Leveraging Collective Wisdom -- Building Personal Relationships -- Influencing Others -- Showing Your Humanity -- Empowering the People around You -- Being Receptive to Feedback -- Being Likable -- Being Accountable -- The Most Important Characteristic of a Leader-Having Integrity -- 10 Sustainability -- Accomplishing Short-term Success Is Only the First Step -- Individual Leaders Can Drive Short-term Success -- You Need a Culture of Leadership to Ensure Long-term Viability -- A Leader's Job Is Not Only Creating Success-It is Creating Other Leaders -- 11 Homework and Parting Thoughts -- Leadership Begins with Me! -- I am IT! -- Be Wary of Linda Ronstadt Disease -- Seek Alignment versus Consensus -- God Gave You Two Ears and One Mouth.

How Do You Feel When You Are the Customer? -- Leadership Is a Responsibility, Not a Privilege -- You Are Either Part of the Solution or Part of the Problem-the Choice Is Yours -- There Are Three Kinds of People in the World -- When You Change, Your World Changes -- About the Author -- Index.