The Next Wave of Technologies: Opportunities in Chaos -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Contributors -- Part I: Introduction, Background, and Definitions -- Chapter 1: The Changing Landscapes of Business and Technology -- Introduction -- Enterprise 2.0: What's in a Name, Anyway? -- Enterprise 2.0 versus Web 2.0 -- Caveats -- Displacing the Displacers -- Understanding the Caution -- Financial Considerations -- IT Project Failure Rates -- Uncertainty over the Future -- The Software Establishment -- Electronic Health Records: A Case in Point -- Summary -- Chapter 2: How the Game Has Changed -- Introduction -- The Typical Enterprise 1.0 Project -- Common Issues on Enterprise 1.0 Projects -- Comparing Enterprise 1.0 and 2.0 Projects -- Overriding Objectives -- Customizations -- Design Decisions -- Integration -- Technologies -- Activation -- Three Requirements to Successful Enterprise 2.0 Projects -- More Organic Questions and Objectives -- The Right Tools and Partner -- Access and Collaboration -- Scopes, Scales, and Reaches -- Company Background: Twitter -- Enterprise 2.0 Lessons from Twitter -- Unstructured Development and Alternatives to the Waterfall -- Summary -- Next Steps -- Chapter 3: The Role of IT in an Enterprise 2.0 World -- Introduction -- Collins's Model -- Stage 1: Hubris Born of Success -- Stage 2: Undisciplined Pursuit of More -- Stage 3: Denial of Risk and Peril -- Stage 4: Grasping for Salvation -- Stage 5: Capitulation to Irrelevance or Death -- IT's Traditional Charter -- Providing Hardware -- Providing Adequate Security -- Providing Information to Lines of Business (LOBs) -- Pioneering New Technologies within the Organization -- Providing Audit Capability -- Other Imperatives -- Considerations -- Stage -- Industry -- Other Considerations -- Three Viewpoints -- Hands On -- Hands Off.

The Enabler: The Moderate View -- The Changing Role of the CIO -- Summary -- Next Steps -- Part II: Architecture, Software Development, and Frameworks -- Chapter 4: Cloud Computing -- A Brief History of Cloud Computing -- Consumers and Small Office, Home Of.ce (SOHO) versus the Enterprise -- A Cloud of One's Own -- What Is a Cloud? -- Definitions of Cloud Computing -- Cloud Manifesto -- Cloud Architecture -- The Private Cloud: When Is a Cloud Not a Cloud? -- Cloud Economics -- The Death of Enterprise IT? -- Cloud Computing Is for Enterprises -- Vendor Strategies -- Customer Strategies -- U.S. Government -- Wuxi -- Standards and Interoperability -- Security -- The Future of Clouds -- Summary -- Next Steps -- Chapter 5: Open Source: The War That Both Sides Won -- Introduction -- A New Geography for Software -- When UNIX Walked the Earth -- Co-opted by the System -- What Is Open Source? -- The Costs of Free Software -- Is It a Virus? Legal Risks to Using Open Source -- The New Green -- The Future of Open Source -- Summary -- Next Steps -- Chapter 6: Software as a Service (SaaS) -- Introduction -- What Is Software as a Service? -- Nothing's New: SaaS's Historical Precedents -- Ancient History: Time-Shared Computing -- The ASP Market, the Dot-Com Bubble, and Why It Didn't Work -- Products Based on Technology Bets, Not User Needs -- Few Business Models -- A New Distribution Channel via the Internet -- Data Center Distractions -- Educating a New Market -- What's Different This Time? -- Market Requirements -- Stronger Business Models -- Better Financing -- Market Focus -- Outsourcing for Outsourcers -- A Better-Educated Market -- Customer Expectations -- Who Uses SaaS? -- What Do Customers Want? -- Challenges and Choices -- Summary -- Next Steps -- Chapter 7: Service-Oriented Architecture -- Introduction -- What Is Service-Oriented Architecture?.

Business Benefits of SOA -- Technical Benefits of SOA -- Essentials of SOA -- SOA in Practice -- Lessons Learned -- A U.S. Insurance Company -- Health Care Company -- Best Practices -- Summary -- Next Steps -- Chapter 8: Managing Mobile Business -- Introduction -- An Introduction to Mobility -- The Mobile Enterprise -- Risks and Considerations -- Business Expectations from Mobile Technologies -- Improved Business Processes -- Dynamic Customization of Products and Services -- Accessibility and Communication -- Cost Reduction -- Personalization of Products -- Adding Value to Customer Service -- Organizational Structure -- Ability to Reach a Wider and More Dispersed Audience -- Environment and Sustainability -- Ability to Capture Data at the Source -- Improved Management Understanding and Control -- Generating Content for Services -- Workplace Flexibility -- Virtual Team Formation -- Improved Disaster Recovery -- The Mobile Enterprise Transition Framework -- Economic Dimension (Why) -- Technical Dimension (What) -- Process Dimension (How) -- Social Dimension (Who) -- Phases of Mobile Enterprise Transition -- Discovery -- Innovation -- Integration -- Adapting -- Review -- Business Value of Mobile Technologies -- Metrics -- Mobile Organizational Structures -- Mobile Content and Services -- Mobile Business Application Considerations -- Customer Relationship Management -- Supply Change Management -- Procurement Systems -- Human Resource and Payroll Systems -- System Integration -- Knowledge Management -- Balancing Personal Services with Privacy -- Summary -- Next Steps -- Chapter 9: Social Networking -- Introduction -- Why Social Networking? Why Not Just Use the Public Forums? -- Benefits of Social Networking -- Greater Access to Different Audiences -- Improved Branding Opportunities -- Increased Control over the Conversation.

Greater Access to User Information -- Real-Time Market Research -- Improved Customer Service -- Impediments, Solutions, and Resolutions to Progress -- Social Networking Requires a Different Approach -- Meaningful Content Is Required -- Management Needs to Stand Behind Its Network -- Itchy Trigger Fingers -- Does Return on Investment (ROI) Exist in the Social World? -- Examples of Social Networking Tools -- Summary -- Next Steps -- Part III: Data, Information, and Knowledge -- Chapter 10: Enterprise Search and Retrieval -- Introduction -- What Is ESR? -- Content Acquisition -- Content Relevance -- Query Processing -- Results Serving -- Security -- Search and Information Architecture -- The Business Case for ESR -- Total Cost of Ownership -- Forms of ESR Deployment -- Repository Search -- Universal Search -- Search as a Service -- ESR in Action -- Project Team -- Implementation Plan -- Best Practices -- Summary -- Next Steps -- Chapter 11: Enterprise 2.0 Business Intelligence -- What Is Business Intelligence, and Why Do We Need It? -- BI 2.0 -- Measuring BI Maturity -- BI Challenges -- Lack of Strong Project Sponsorship -- Dirty or Nonconformed Data -- The Data Warehouse -- Key Factors -- Defining Success -- Need for Information -- Scope -- The Best BI for the Audience -- Recent BI Trends -- In-Memory OLAP -- Data Mining -- Unstructured Data and BI Search -- Mobile BI -- BI Competency Centers -- Open Source BI -- Too Much BI? -- Summary -- Next Steps -- Chapter 12: Master Data Management -- Introduction -- The State of the Union -- The Business Case for Master Data Management -- Cost Reduction -- Risk Management -- Revenue Growth -- MDM Approaches and Architectures -- Operational MDM -- Enterprise MDM -- Selecting the Right MDM Approach -- MDM Services and Components -- Data Quality -- Data Governance and Stewardship -- Metadata Management.

Hierarchy Management -- Master Data Life Cycle Management -- Summary -- Next Steps -- Chapter 13: Procurement in Chaos -- Introduction -- Does Procure-to-Pay Matter? -- What Is Procure-to-Pay Automation? -- Requisitioning -- Approval of Requisitions -- Issuance of Purchase Orders -- Receiving Invoices -- Issuing Payments -- Benefiting from P2P Automation -- Visibility -- Understanding and Controlling Spend -- Audit Controls -- Reduce Processing Costs -- Procure-to-Pay Leadership -- Automation Risks and Challenges -- Prioritization -- Differing Technologies -- Inconsistent Processes -- Cultural Change -- Decision Paralysis -- Leveraging Your ERP -- Technology Overview -- Vendor Portals -- Sourcing -- Vendor Information Management -- AP Self-Service -- Purchase Order Flipping -- Dynamic Discounting -- Summary: Rethinking Procurement -- Next Steps -- Part IV: Management and Deployment -- Chapter 14: Agile Software Development -- Introduction -- Limitations of the Waterfall Method of Software Development -- Benefits of Agile Methods -- Alternative Engineering Models -- Just in Time: Borrowing from the Toyota Playbook -- Cellular Manufacturing -- Closed-Loop Control Systems -- Parallels to Traditional SD -- Summary of Engineering Models -- Agile Process in a Nutshell -- The Agile Landscape -- The Benefits of Simplicity -- The Manager's Perspective -- Deliver Value Early and Often -- Visibility and Transparency -- Appropriate Controls -- Limitations of Agile -- The Soft Stuff Is the Hard Stuff -- Addressing the People Side -- Achieving Enterprise Agility -- It's Not a Technology Thing -- Transition Road Map -- Summary -- Next Steps -- Chapter 15: Enterprise Risk Management -- The High-Risk Society -- Information Technology and the High-Risk Society -- Additional Risks Stemming from IT Mismanagement -- Enterprise Risk Management Overview -- ERM and IT.

Implications for ERM.