Cover -- Title -- Copyright -- Contents -- About the Authors -- Editors and key authors -- Contributors -- Acknowledgements -- Introduction -- Part One Change in the 21st century -- 01 A general overview -- In the beginning… -- So what is this book about? -- A word about the authors and editors -- References -- 02 The new factors -- The employee relationship -- What is the nature of change? -- New generations, new attitudes -- Employability - what this means -- References -- 03 Mental toughness -- What is mental toughness? -- What is the 4 Cs model of mental toughness? -- Measuring mental toughness -- Can mental toughness be integrated with the core models prevalent in occupational and in sport psychology? -- Can we develop a mentally-tough organization? -- Some final thoughts -- An important point -- So… what about the future? -- References -- 04 Trust-based leadership and resilient organizations in the 21st century -- Surviving the unexpected -- Two categories of trust relevant to organizational resilience -- Suggestions on developing trust -- Final comments -- Measuring trust - the Institute of Leadership and Management Index of Leadership Trust -- References -- 05 Leadership, resilience and the 21st-century organization -- What is changing in the 21st century and why? -- So how can such multi-dimensional leadership be developed for these 21st-century challenges? -- What kind of leadership might be needed for the 21st century? -- New forms of leadership require new forms of leadership development -- What does existing research tell us about leadership development for resilient organizations? -- What are the essential elements of effective leadership development for resilient 21st-century organizations? -- Conclusions -- References -- Part Two Practitioner perspectives.

06 Leadership and the BP grit in the oyster - developing mental toughness -- What was the idea? -- What happened? -- It's not what you do, it's the way that you do it -- Yes, but what do you do? -- What changed? -- So how can developing mental toughness help organizations grow outstanding leaders - particularly those suited to the challenges of the future? -- What questions are we left with? -- How do we humanize leadership development? -- What do we need to do in order to help people fulfil their leadership potential? -- How do we encourage organizations to grow? -- What are the challenges for organizations as they seek to grow into the future? -- Then how do we develop structures and practices that genuinely reflect the human culture we believe we want? -- References -- 07 Changing times for the public sector -- Leadership -- The changing role of the public sector in the 21st century -- PSMW/Academi Wales -- How does Wales now build the leaders of the future? -- Meeting the challenge -- Managing Change Successfully -- Conclusion -- Looking ahead -- References -- 08 New realities: Personal growth for an uncertain future -- Learning for life at the top -- Extending and reshaping the essence -- The harsh realities of the 21st century - a changed and changing world -- This time it's personal -- Learning for a world of new realities -- References -- 09 Ethics, ethical practice and their growing importance in developing sustainably performing organizations in the 21st century -- Introduction -- Theme 1: Ethics and ethical behaviour -- Theme 2: Key ethical theories -- Theme 3: Business challenges and leadership behaviour -- Theme 4: Ethics, resilience and sustainability -- Conclusions -- References -- 10 Big data, big business -- Big data and the fifth 'V' -- From insight to influence: Steve Jobs v Silicon Valley.

The economics of data: An example and a comparison -- Social networks, social change -- Creating a new God? -- The user profile: Unlocking economic potential -- Making the connections: Analyst as consumer -- Finally: Hunting the new Yukon -- References -- Conclusions -- Index.