Managing Quality In E-operations.
Title:
Managing Quality In E-operations.
Author:
Seow, Christopher.
ISBN:
9781845445775
Personal Author:
Physical Description:
1 online resource (92 pages)
Series:
Total Quality Management ; v.15
Total Quality Management
Contents:
Contents -- Abstracts & keywords -- Guest editorial -- E-quality in an integrated enterprise -- Quality and electronic commerce -- The building blocks of an operations strategy for e-business -- A service quality framework for Web-based information systems -- Implications of B2B marketplace to supply chain development -- E-business: the illusion of automated success -- The return of online grocery shopping -- Reengineering construction business processes through electronic commerce.
Abstract:
This collection of papers discusses quality ofoperations management in dot.combusinesses as a contributing factor to theirlong-term sustainability. The premiseconsidered is that the recent spate of dot.comfailures is due not to a lack of informationtechnologies (IT) competencies, or marketingflair, but to a lack of quality management -and the management of quality - in thesebusinesses.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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