Contents -- Foreword -- Acknowledgments -- Abbreviations -- Chapter 1 Introduction -- Challenges Facing Developing Countries -- Learning from e-Sri Lanka -- Focus of the Book -- PART 1 Designing the Program and Managing the Process -- Chapter 2 Designing e-Sri Lanka: Process, Principles, Lessons -- Origins of e-Sri Lanka -- Guiding Principles -- Lessons Learned -- Chapter 3 The e-Sri Lanka Program Design -- Strategic Context: Sri Lanka's e-Readiness -- The Vision and Program of e-Sri Lanka -- An Evolving Program Design -- PART 2 Developing the ICT Industry and Human Resources -- Chapter 4 A Strategy for the Software and Information Services Industry -- Potential for Growth -- The Industry and Its Environment: Constraints and Opportunities -- Prospects for the Industry -- A Strategy for Developing the Industry -- An Agenda for Action -- Annex 4.1 SWOT Analysis: Strengths,Weaknesses, Opportunities, and Threats -- Chapter 5 A Fund for Building Capacity and Promoting the Industry -- Rationale for the Funding Mechanism -- The Four Programs of the Fund -- Implementation of the Fund -- PART 3 Extending an Affordable Information Infrastructure to All -- Chapter 6 Extending Access to Services: Policy and Regulatory Reforms and Smart Subsidies -- Gaps in Rural Services-and Ways to Close Them -- Reforms to Bridge the Market Efficiency Gap -- Smart Subsidies to Bridge the Access Gap -- Tools for Reinforcing Demand -- A Changing Environment -- Chapter 7 Designing the Telecenter Program for Poverty Reduction -- Basic Design of the Telecenter Program -- Analysis of the Issues and Options -- Principles Guiding Program Design for Poverty Reduction -- Annex 7.1 Poverty in Sri Lanka -- Chapter 8 Designing the Telecenter Program for Impact and Sustainability -- Thinking through Impact and Sustainability -- Opportunities for Maximizing Impact.

Challenges to Financial Sustainability -- Early Implementation and Lessons -- Bibliography -- Index -- Boxes -- 3.1 What e-Government Services Are Priorities? -- 4.1 Promising Niches for the Software and IT-Enabled Services Industry in Sri Lanka -- 4.2 An Action Plan for Developing the Software and IT-Enabled Services Industry in Sri Lanka -- 7.1 Access to Which Technologies? -- 7.2 What Are the Key Elements of a Good Business Plan for a Telecenter? -- 7.3 Building Capacity to Promote Participation in the Telecenter Program -- 7.4 How to Get Started with Content: Malaysia's Demonstrator Application Grant Scheme -- 7.5 Which Sri Lankan NGOs Could Make Good Use of Telecenters to Help the Poor? -- 8.1 E-Government Simplifies Land Titling in Karnataka -- 8.2 Three Software Markets: Open Source, Desktop, and Networking Applications -- Figures -- 2.1 Synergies among Key Elements of e-Development -- 3.1 Structure of Sri Lanka's ICT Agency -- 4.1 Sri Lanka's Export Growth Potential in IT and IT-Enabled Services by Business Segment -- 4.2 Sri Lanka's Export Growth Potential in Packaged Software by Business Segment -- 6.1 Trends in Telecommunications Investment in Sri Lanka, 1993-2002 -- 7.1 Key Institutional Roles and Links in the Telecenter Program -- Tables -- 3.1 Networked Readiness Index Rankings for Selected Asian Countries, 2003-04 -- 3.2 Digital Access Index for Selected Asian Countries, 2002 -- 3.3 Development Objectives and Outcome Indicators for e-Sri Lanka -- 3.4 World Bank Financing of e-Sri Lanka Components -- 4.1 Employment and Value Added in Selected Industries in Sri Lanka, 2003 -- 4.2 Indicative Labor Costs in the IT Industry in Sri Lanka, 2003 -- 4.3 Potential Revenues for Sri Lanka's Software and IT-Enabled Services Industry under Different Growth Scenarios -- 5.1 Programs under the ICT Capacity-Building and Industry Promotion Fund.

5.2 Objectives and Outcome Indicators for the ICT Capacity-Building and Industry Promotion Fund -- 6.1 Design and Outcomes of Universal Access Programs in Selected Countries -- 7.1 Key Institutions for Implementing the Telecenter Program -- 7.2 Common Objectives of the Community Development and Livelihood Improvement Program and the Telecenter Program -- 7.3 Typical Categories of Telecenter Information -- 7.4 Applying the Design Principles to the Tasks in the First Phase of the Telecenter Program -- A7.1 Household Poverty Rate and Population by Location in Sri Lanka,Various Years -- A7.2 Household Poverty Rate by Sector of Employment of Principal Income Earner in Sri Lanka, 1995/96 -- 8.1 Key Determinants of Telecenter Profits and the Effect of an Urban or Rural Setting -- 8.2 Prototype Cash Flow-Four-Computer Telecenter -- 8.3 Causes of Rural Poverty and Potential Impact of Services Delivered through Telecenters in Sri Lanka.