Contents -- Foreword -- Acknowledgments -- About the Author -- Acronyms and Abbreviations -- Chapter 1 Introduction -- E-development as a Holistic Vision -- The e-Sri Lanka Program -- Learning from e-Sri Lanka -- Notes -- PART 1 Developing e-Leadership Institutions -- Chapter 2 An Institutional Innovation in e-Leadership:The ICT Agency of Sri Lanka -- The Institutional Model -- Evolution of the Authorizing Environmentand Governance Model -- Mandate -- Paths to Sustainability -- Core Competencies -- Partnerships -- A Learning Organization -- Role of Aid Agencies -- Lessons and Conclusions -- Annex 2.1 The ICT Agency in Search of a Corporate Identity -- Annex 2.2 The ICT Policy Frameworkand the Organizational Structure of the ICT Agency -- Annex 2.3 Internal and External Risks Facing the ICT Agency at Inception -- Notes -- Chapter 3 Managing Results -- Objectives of Monitoring and Evaluationfor e-Sri Lanka -- Framework for Monitoring and Evaluation -- Arrangements for Monitoring and Evaluation -- Emerging Lessons -- Annex 3.1 Results Framework for Monitoring and Evaluation -- Notes -- PART 2 Transforming Government -- Chapter 4 Best Practices and Options for Planning and Implementing e-Government -- Approaches to Planning e-Government -- Implementation of e-Government: Four Phases -- Leadership, Partnership, and Change Management -- Providing Leadership, Building Partnerships -- Conclusions and Implications -- Notes -- Chapter 5 Readiness for e-Government: A Historical Perspective -- History of e-Government in Sri Lanka -- Analysis of the Situation -- Findings and Recommendations -- Notes -- Chapter 6 A Vision of e-Government -- Motivations and Aspirations -- Challenges to Realizing the Vision -- Lessons Learned: A Postscript -- Notes -- Chapter 7 A Strategy for e-Government: Initial Prioritiesand Lessons -- Planning for e-Services.

Building e-Governance -- Implementation Agenda -- Early Experience and Lessons -- Annex 7.1 Criteria for Determining the Impact and Feasibility of Offering Services Online -- Determining Impact -- Determining Feasibility -- Notes -- PART 3 Empowering Communities -- Chapter 8 Innovation in ICT Use for Poverty Reduction -- Bottom-Up Planning and Participatory Development -- Serving the Bottom of the Pyramid -- The User Innovation Revolution -- Demand-Driven ICT-Enabled Development -- Notes -- Chapter 9 Financing ICT Innovation: Lessons from Info Dev -- Conditions for Ensuring Impact by Small Grants -- Strategies for Soliciting and Funding Good Proposals -- Good Practices in Managing a Small-Grant Program -- Notes -- Chapter 10 E-society: Design and Early Experience -- Overview of the Fund -- Practices in Soliciting and Funding Proposals -- Arrangements for Implementation and Monitoring -- Early Operation and Lessons Learned -- Notes -- Chapter 11 Key Lessons of e-Sri Lanka -- Designing and Implementing a Holistic Framework for e-Development -- Developing e-Leadership Institutions -- Transforming Government -- Empowering Communities -- Notes -- Appendix 1 Main Program Components of e-Sri Lanka -- ICT Policy, Leadership, and Institutional Development Program -- Information Infrastructure Program -- Reengineering Government Program -- ICT Human Resource Capacity-Building Program -- ICT Investment and Private Sector Development Program -- E-Society Program -- Appendix 2 Selected Indicators for Sri Lanka and Comparators -- Bibliography -- Index -- Box 2.1 Analyzing the Dynamics of Institutional Development and Strategic Management -- Box 2.2 Stakeholder Analysis of the ICT Agency -- Box 2.3 Matching Scope to Resources and Capabilities -- Box 4.1 How Colombia's Top-Down Approach Madee-Government Happen Fast.

Box 4.2 Examples of e-Government Applications with High Impact Potential -- Box 4.3 Partnering with the Private Sector for e-Governmentin Andhra Pradesh -- Box 7.1 Selected e-Services to Be Introduced in the First Phase ofe-Government in Sri Lanka -- Box 9.1 Good Practices in Designing and Implementing an ICT Project -- Box 9.2 What a Request for Proposals Should Do -- Box 9.3 Key Elements of a Good Project Proposal -- Box 10.1 Selection Criteria for e-Society Fund Grants -- Figure 1.1 Links Among Key Elements of e-Development -- Figure 2.1 Proposed Governance Mechanisms for e-Sri Lanka -- Figure 4.1 A Road Map for Developing e-Government -- Figure 4.2 Framework for Ranking Malaysia's e-Government Pilots by Priority -- Figure 6.1 Transparency and Accountability in the Provision ofe-Services -- Figure 7.1 Proposed Business Services Architecture fore-Government in Sri Lanka -- Figure 7.2 Steps in Prioritizing e-Services -- Figure 7.3 Matrix for Prioritizing e-Services -- Figure 7.4 Proposed Multilevel ICT Training Programs fore-Government in Sri Lanka -- Figure 7.5 Proposed Framework for the First Phase ofe-Government in Sri Lanka -- Table 2.1 SWOT Analysis of the ICT Agency, February 2004 -- Table 3.1 Inputs and Outputs of the Monitoring and Evaluation Process fore-Sri Lanka -- Table 4.1 Criteria for Selecting e-Government Pilots and Measuring Their Potential Benefits -- Table 4.2 Architecture of e-Government -- Table 5.1 Factors for Success and Failure in ICT Case Studies,Sri Lanka -- Table 5.2 E-government Readiness Scores for Selected Countries, 2003 -- Table 5.3 SWOT Analysis for the e-Government Strategy of Sri Lanka -- Table 6.1 Selected ICT Applications Creating Value for Citizens -- Table 7.1 Selected e-Services Identified as Priorities -- Table 7.2 Responsibilities of ICT Units in Sri Lankan Government Agencies.

Table 10.1 Some Innovative Community Grant Proposals from the First Round -- Table 10.2 Partnership Grant Projects from the First Round.