Supply Chain Management Best Practices, Second Edition -- Contents -- Preface to the Second Edition -- Acknowledgments -- Part I: Introduction to Supply Chain Management -- Chapter 1: If Supply Chain Is the Answer, Then What's the Question? -- Flashpoints -- You Knew This Job Was Dangerous When You Took It -- The Big Picture -- The Supply Chain's Back Story -- Roadblocks on the Supply Chain Path -- Separating the Good from the Best -- Chapter 2: Anatomy of a Supply Chain -- Flashpoints -- Aerospace: Changing the Game, for Better or Worse -- Automotive: Building Customer Loyalty for the Long Term -- Chemicals: Finding the Right Supply Chain Formula -- Consumer Packaged Goods: The Moment of Truth -- Food and Beverage: Cutting Out the Middleman -- High Tech/Electronics: Zero Latency -- Pharmaceuticals: Fighting Counterfeiters with RFID -- Retail: Customer Centricity -- Chapter 3: Supply Chain Metrics: Measuring Up to High Standards -- Flashpoints -- How to Prevent a Supply Chain Heart Attack -- What Makes a Supply Chain Leader? -- Measure Satisfaction -- Everybody's Talking about Benchmarking -- Do the Right Things -- Supply Chain Checkup -- Time for a Turnaround -- Learn the SCOR -- SCM for Dummies -- Follow the Roadmap -- At a Glance SCOR -- Make It All Meaningful -- Part II: Traditional Core Processes of Supply Chain Management -- Chapter 4: Planning and Forecasting: Headed for the Future -- Flashpoints -- A Bias against Good Plans -- From Soup to S&OP -- No Time Like the Real Time -- The Truth Plays Out -- End-to-End Integration -- The First Shall Be First -- Analyze This -- A Happy Ending -- Chapter 5: Procurement: Go Right to the Source: Go Right to the Source -- Flashpoints -- Giving Procurement Its Due -- Managing the Changes -- Keep Your Friends Close and Your Suppliers Closer -- Looking Backward to See Forward -- Working for Every Penny.

Ensuring a Healthy Supply Chain -- The War on Complexity -- It Seemed like a Good Idea at the Time -- An Online Car Wreck -- A Rating Service for Buyers and Sellers -- Chapter 6: Manufacturing: Supply Chain on the Make: Supply Chain on the Make -- Flashpoints -- A Direct Line to Supply Chain Success -- Better Decisions for the Customer -- Tying It All Together -- Digital Supply Chains -- Collaborating on Product Designs -- Nearly Perfect -- The Future of Manufacturing -- Chapter 7: Transportation: Logistics`a la Mode -- Flashpoints -- Riding the Roads -- Regulations and Deregulation -- Fuel for Thought -- A Capacity for Change -- Know Thyself, and Thy Carrier Too -- How to Achieve Sustainable Savings -- Collaboration Is a Two-Way Street -- A Carrier by Any Other Name -- Automate to Consolidate -- Get It There on Time -- Chapter 8: Distribution and Warehousing: Going with the Flow -- Flashpoints -- Virtual Inventory -- Cross-Docking, Compliance, and Collaboration -- Handle with Care -- Where the Rubber Meets the Load -- Can You Hear Me Now? -- Wireless in the Warehouse -- Turn, Turn, Turn -- Half Full or Half Empty? -- How to Better Manage Your Warehouse -- Chapter 9: Site Selection: Location, Location, Location -- Flashpoints -- Striking the Proper Balance -- A Site for Sore Eyes -- Finding the Right Place -- A Look at Gillette's Distribution Network -- Cost versus Service -- Match Your Network to Your Business Strategy -- How Much Is Too Much? -- Weighing the Intangibles -- Quality over Quantity -- A Quick Guide to Site Selection -- Chapter 10: Globalization: It's a Not-So-Small World -- Flashpoints -- Playing by Somebody Else's Rules -- Develop a Global Vision -- Friendly Nations -- "Low Cost" Sometimes Means" Poor Service" -- Living in a Somewhat Flat World -- Keeping an Eye on China -- Take a Look for Yourself -- Finding the Next Global Hot Spot.

The Need for Supply Chain Visibility -- Closer to Home -- Chapter 11: Customer Service: Keeping the Customer Satisfied -- Flashpoints -- The Perfect Order -- The High Cost of Imperfection -- One Good Return Deserves Another -- Supply Chain in Reverse -- Managing the Relationship -- Money in the Bank -- Supply Chain at Your Service -- A Culture of Customer Satisfaction -- Part III: Supply Chain Strategies -- Chapter 12: 3PLs: When You'd Rather Not Do It Yourself -- Flashpoints -- A Shift to the Supply Chain Side -- Letting Somebody Else Do It -- Supply Chain Essentials and Nonessentials -- Finding Your Core Competency -- Square Pegs And Round Holes -- Think Strategically -- The Financial Impact of Outsourcing -- Staying in Touch -- Going beyond the 3PL Model -- Outpacing the Competition -- Chapter 13: Collaboration: Extending the Enterprise -- Flashpoints -- Mutually Beneficial Relationships -- Winning Small Victories -- Respecting Your Partners -- A Better Way to Sell Mouthwash -- A Nine-Step Program for CPFR -- Great Expectations, So-So Results -- More Reliability and Better Service -- Challenges in Supplier Management -- How to Get the Most Out of a Relationship -- Chapter 14: Security: Seeking Shelter from Supply Chain Storms -- Flashpoints -- "It'll Never Happen Here" -- Customs-Trade Partnership against Terrorism -- Getting Countries to Talk to Each Other -- Sometimes Low Tech Is as Good as High Tech -- Taking Responsibility for Your Supply Chain -- Securing the Supply Chain -- 10+ 2 -- Taking Steps toward Effective Compliance -- Supply Chains at Risk -- An Investment Worth Making -- Chapter 15: RFID: A Game of Tags -- Flashpoints -- The ABCS of RFID -- Proactive Replenishment -- In Search of Payback -- Tagging till the Cows Come Home -- Taking RFID Seriously -- Work the Bugs Out -- A Matter of Privacy -- No Need to Be Passive.

Chapter 16: Green Supply Chains: It's Not Easy Going Green -- Flashpoints -- The Elephant in the Room -- Justifying the Cost -- Look for the Green Label -- The Carbon Footprint of a Banana -- Sustainability throughout the Supply Chain -- Good to Green -- How Big Blue Went Green -- Eco-Friendly Strategies -- Low-Hanging Fruit -- Chapter 17: Continuous Improvement: Lean on Me -- Flashpoints -- From Push to Pull -- The Toyota Way -- Don't Settle for Occasional Improvement -- Lean Principles -- Lean, Mean Flying Machine -- The Value of Teamwork -- Leaning in the Right Direction -- Chapter 18: The Supply Chain Profession: What Keeps You Up at Night? -- Flashpoints -- Talent Search -- Hiring Problem Solvers -- Training the Next Generation -- Optimizing the Workforce -- What Keeps You Up at Night? -- Gray Matters -- The Secret to Supply Chain Success -- Notes -- About the Author -- Index.