Cover -- Title page -- Copyright page -- Dedication -- Contents -- Foreword -- Preface -- Acknowledgments -- Author's Note -- 創新 Introduction: Innovation and the Eight Disciplines -- Defining Innovation -- Making Innovation Business-as-Usual -- Different Contexts -- The Eight Disciplines -- Chapter 1: Listen -- Patience, Humility, Respect -- Listen: Levels of Effectiveness -- Level One: Selective Listening -- Level Two: Engaged Listening -- Level Three: Deep Listening -- Preparing Ourselves to Listen -- How I Go about Listening -- "Listening" to the Facts -- Listening to What Is Not Being Said -- Listen-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Chapter 2: Lead -- Leadership Essentials -- Leading with Passion -- Leading with Vision -- Respect, Trust, and Integrity -- The Soft Skills of Leadership -- Sound Judgment -- Creating a Culture of Innovation -- Lead: Levels of Effectiveness -- Level One: Limits Ingenuity -- Level Two: Leverages Ingenuity -- Level Three: Cultivates Ingenuity -- Lead-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Chapter 3: Position -- A Roadmap for Change -- Positioning Our Sights -- Developing Our Roadmap -- Positioning for Change -- Position: Levels of Effectiveness -- Level One: Reactive -- Level Two: Responsive -- Level Three: Strategic -- Personal Positioning -- Position-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- 提 Chapter 4: Promote -- Branding -- The Importance of Establishing a Baseline for Innovation -- Promoting Our Innovation Ideas -- Creating a Promotion Plan -- Using Industry Awards and Recognition -- Promote-Don't Brag -- Opportunities to Promote -- Promote: Levels of Effectiveness -- Level One: Creates Uncertainty -- Level Two: Creates Understanding.

Level Three: Creates Excitement -- Promoting State Street's Environmental Sustainability and Green Programs -- Culture and Communications -- Method and Technology -- Consumption Control -- Promote-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Chapter 5: Connect -- Connect: Levels of Effectiveness -- Level One: Stand-Alone -- Level Two: Integrated -- Level Three: Intersected -- The Connect Culture -- Connect and Cooperate -- Connecting Strategy, Processes, and Systems -- Ways to Connect -- Connecting with My Team -- MIT Collaborative Initiatives and the Albright Challenge -- Connect-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- 承 Chapter 6: Commit -- Culture and Commitment -- Innovation Management in the Safety Zone -- The IBM Way -- Funding as Commitment -- Personal and Team Commitment -- Timing and Commitment -- Commit: Levels of Effectiveness -- Level One: Avoids Risk -- Level Two: Minimizes Risk -- Level Three: Manages Risk -- Commit-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Chapter 7: Execute -- Meeting the Highest Standard for Our Astronauts -- Flawless Execution -- Rapid Value Delivery -- Putting the Pieces Together -- Execute: Levels of Effectiveness -- Level One: Unproductive -- Level Two: Systematic -- Level Three: Accelerated -- Server Certification Process -- Execute-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Chapter 8: Evolve -- Overcoming Success -- Going Further Beyond -- Continual Innovation, Not Constant Change -- Clearing the Path -- Adversity and Change -- Evolve: Levels of Effectiveness -- Level One: Satisfied -- Level Two: Pacing -- Level Three: Driving -- Evolving from Certification to Cloud.

Evolve-Concrete Steps for Putting This Discipline into Action -- Individual -- Team and Organization -- Afterword -- Appendix I: The Eight Disciplines-Summaries and Action Plans -- Listen -- Listen: Levels of Effectiveness -- Listen-Concrete Steps for Putting This Discipline into Action -- Lead -- Lead: Levels of Effectiveness -- Lead-Concrete Steps for Putting This Discipline into Action -- Position -- Position: Levels of Effectiveness -- Position-Concrete Steps for Putting This Discipline into Action -- 提 Promote -- Promote: Levels of Effectiveness -- Promote-Concrete Steps for Putting This Discipline into Action -- Connect -- Connect: Levels of Effectiveness -- Connect-Concrete Steps for Putting This Discipline into Action -- 承 Commit -- Commit: Levels of Effectiveness -- Commit-Concrete Steps for Putting This Discipline into Action -- Execute -- Execute: Levels of Effectiveness -- Execute-Concrete Steps for Putting This Discipline into Action -- Evolve -- Evolve: Levels of Effectiveness -- Evolve-Concrete Steps for Putting This Discipline into Action -- Appendix II: Biographies of Individuals Interviewed for This Book -- Tenley E. Albright, MD -- Deborah Ancona -- Eugene Y. Chan, MD -- Gerald Chertavian -- Dean Kamen -- Tarkan Maner -- Tom Mendoza -- Admiral Michael Mullen -- Nathan Myhrvold -- Samuel J. Palmisano -- James S. Phalen -- Linda S. Sanford -- John Swainson -- John Thompson -- Ming Tsai -- About the Author -- Index.