Agility: Competing and Winning in a Tech-Savvy Marketplace -- ABOUT THE EXECUTIVE LEADERSHIP SERIES -- CONTENTS -- PREFACE -- ACKNOWLEDGMENTS -- CHAPTER 1: LEADING INTO THE FUTURE -- CURRENT LANDSCAPE -- KEY FORECAST OF IT TRENDS AND SPENDS -- LEADING BY EXAMPLE -- CHAPTER 2: MAXIMUM RIDE: OWNING TECHNOLOGY VERSUS JUST USING IT -- HOW THE WORLD IS CHANGING -- CURRENT RESEARCH IN ENTERPRISE ARCHITECTURE -- MAKING QUANTUM LEAPS AND NOT JUST INCREMENTAL CHANGES -- MICROSOFT'S STRUCTURED APPROACH -- INFRASTRUCTURE MATURITY AND THE IMPACTON CORE BUSINESS PERFORMANCE -- TRENDS -- NOTE ABOUT CASE STUDIES AND THE INFRASTRUCTURE OPTIMIZATION MODEL -- CHAPTER 3: OPTIMIZING FOR AGILITY: A DIFFERENT WAY TO VIEW YOUR BUSINESS -- INDIVIDUAL, ORGANIZATION, OR INFORMATION TECHNOLOGY: WHERE DO YOU START? -- ROLE OF PLACE, PEOPLE, AND TECHNOLOGY -- INFRASTRUCTURE OPTIMIZATION -- CAPABILITIES: THE AREAS OF OPTIMIZATION -- CHAPTER 4: TECHNOLOGY AS THE COMPETITIVE EDGE -- WHY BENCHMARKING? -- AUTO, FINANCE, HEALTHCARE, PUBLIC SECTOR VIEW COMPARISON -- CHAPTER 5: BUSINESS IMPACT: TECHNOLOGY SOLUTIONS FROM THE SHOP FLOOR TO THE TOP FLOOR -- IT AS BUSINESS ENABLER INSTEAD OF COST CENTER -- CREATING BUSINESS INTELLIGENCE FROM DATA OVERLOAD -- IMPROVING CUSTOMER CONTACT THROUGH WEB SITE DESIGN AND DATABASE MAGIC -- STREAMLINING THE PRODUCT DEVELOPMENT CYCLE -- RETAINING CONFIDENTIALITY WHILE OPERATING "IN THE CLOUD" -- MANAGING SUPPLIERS AND INVENTORY -- SECURITY, SECURITY, AND MORE SECURITY -- WORKING ANYWHERE, ANYTIME -- MAKING SUSTAINABILITY PART OF THE BOTTOM LINE -- CHAPTER 6: ASSESSING YOUR SITUATION -- WHERE IS YOUR STARTING POSITION? -- ANALYZING WHERE YOU WANT TO GO -- DEFINE WHERE YOU WANT TO BE -- WHERE TO BEGIN? -- CHAPTER 7: MAKING IT HAPPEN -- BIG-PICTURE GOALS DURING CHANGE -- OPTIMIZING FOR SIMPLICITY AND AGILITY.

OFF-THE-SHELF SOLUTIONS VERSUS CUSTOMIZATION -- BUILDING YOUR A TEAM -- ONGOING UPGRADES: MOVING FROM "OLD" TO "ALWAYS FRESH" -- ADOPTION MADE EASIER: MOVING DATA, TRAINING PEOPLE -- CHAPTER 8: OPTIMIZING YOUR WORKFORCE: LEVERAGING THE NEW WITH THE OLD -- TECHNOLOGY IMMIGRANTS AND DIGITAL NATIVES -- GETTING EVERYONE ACROSS THE CHASM -- SOCIAL NETWORKING: A TOOL FROM HOME GOES TO WORK -- SECTOR INFLUENCE ON CHANGE -- OLD DOGS, NEW KIDS, AND THE NAYSAYERS -- CHAPTER 9: STARTING OVER TO STAY AHEAD -- INDEX.