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13.
Lean office and service simplified : the definitive how-to-guide
Lean office and service simplified : the definitive how-to-guide
by
Locher, Drew, author
https://learning.oreilly.com/library/view/~/9781439820315/?ar
https://go.oreilly.com/library-access/library/view/-/9781439820315/?ar
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14.
Staying lean : thriving, not just surviving
Staying lean : thriving, not just surviving
by
Hines, Peter.
https://learning.oreilly.com/library/view/~/9781439826171/?ar
https://go.oreilly.com/library-access/library/view/-/9781439826171/?ar
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