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13.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
by
Blunt, Carolyn, 1976-
https://learning.oreilly.com/library/view/~/9781118662670
https://learning.oreilly.com/library/view/~/9781118662670/?ar
https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar
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Electronic Resources
14.
The ten principles behind great customer experiences
The ten principles behind great customer experiences
by
Watkinson, Matt, author.
https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar
https://learning.oreilly.com/library/view/~/9780273775089/?ar
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Electronic Resources
15.
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
by
Petruska, Robert.
https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar
https://learning.oreilly.com/library/view/~/9781439886762/?ar
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Electronic Resources
16.
Crowdsourcing : a short overview for the rest of us
Crowdsourcing : a short overview for the rest of us
by
Libert, Barry.
https://go.oreilly.com/library-access/library/view/-/9780137079742/?ar
https://learning.oreilly.com/library/view/~/9780137079742/?ar
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Council of Supply Chain Management Professionals.
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