Contents -- About the authors -- Introduction -- Part One A new way of understanding NLP -- 01 NLP building blocks -- 02 NLP beliefs simply explained -- 03 The mind and its effects on your behaviour -- 04 The body and its impact on communication -- 05 How your nervous system prepares you for anything -- 06 The incredible power of language -- 07 Rapport: your most important communications tool -- 08 Influencing skills are better than status -- 09 Learning: the most effective ways to do it -- Part Two NLP and 26 situations or challenges you may face -- 10 Facing management challenges -- 11 Opportunities for personal development -- 12 Specific skills and capabilities to widen your range -- Where to find out more about NLP and NLP facilities -- Glossary -- Further reading -- Index.