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Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
by
Esposito, Angelo.
https://learning.oreilly.com/library/view/~/9781849284585/?ar
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Governance and Internal Controls for Cutting Edge IT.
Governance and Internal Controls for Cutting Edge IT.
by
Worstell, Karen F.
https://learning.oreilly.com/library/view/~/9781849284547
https://learning.oreilly.com/library/view/~/9781849284547/?ar
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ITIL and organizational change
ITIL and organizational change
by
Erskine, Pamela.
https://learning.oreilly.com/library/view/~/9781849284240
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Running IT Like a Business : a Step-by-Step Guide to Accenture's Internal IT.
Running IT Like a Business : a Step-by-Step Guide to Accenture's Internal IT.
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Kress, Robert E.
https://go.oreilly.com/library-access/library/view/-/9781849283588/?ar
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Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition
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Kunas, Michael, author.
https://learning.oreilly.com/library/view/~/9781849284448/?ar
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The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success
The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success
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McLean, Daniel.
https://learning.oreilly.com/library/view/~/9781849283199
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