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1.
No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success
No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success
by
McLean, Daniel (ITSM Consultant)
https://learning.oreilly.com/library/view/~/9781849284134/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284134/?ar
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2.
The definitive guide to IT service metrics
The definitive guide to IT service metrics
by
McWhirter, Kurt.
https://learning.oreilly.com/library/view/~/9781849284073/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284073/?ar
https://learning.oreilly.com/library/view/~/9781849284073
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ITIL continual service improvement.
ITIL continual service improvement.
https://learning.oreilly.com/library/view/~/9780113313204/?ar
https://learning.oreilly.com/library/view/~/9780113313204
https://go.oreilly.com/library-access/library/view/-/9780113313204/?ar
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4.
ITIL service transition.
ITIL service transition.
https://go.oreilly.com/library-access/library/view/-/9780113313181/?ar
https://learning.oreilly.com/library/view/~/9780113313181/?ar
https://learning.oreilly.com/library/view/~/9780113313181
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5.
ITIL service strategy.
ITIL service strategy.
https://learning.oreilly.com/library/view/~/9780113313167
https://go.oreilly.com/library-access/library/view/-/9780113313167/?ar
https://learning.oreilly.com/library/view/~/9780113313167/?ar
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