Search Results for - Narrowed by: O'reilly E-Books - Consumer satisfaction.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOREILLY$002509O$002527reilly$002bE-Books$0026qf$003dSUBJECT$002509Subject$002509Consumer$002bsatisfaction.$002509Consumer$002bsatisfaction.$0026ps$003d300?2024-06-19T09:24:15ZShift : transform motion into progress in businessent://SD_ILS/0/SD_ILS:23299992024-06-19T09:24:15Z2024-06-19T09:24:15Zby Lees, Richard (Chief strategy officer), author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119810148">https://learning.oreilly.com/library/view/~/9781119810148</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119810148/?ar">https://go.oreilly.com/library-access/library/view/-/9781119810148/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119810148/?ar">https://learning.oreilly.com/library/view/~/9781119810148/?ar</a><br/>Format: Electronic Resources<br/>The frictionless organization : deliver great customer experiences with less effortent://SD_ILS/0/SD_ILS:23308242024-06-19T09:24:15Z2024-06-19T09:24:15Zby Price, Bill, 1950- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523000166">https://learning.oreilly.com/library/view/~/9781523000166</a>
<a href="https://learning.oreilly.com/library/view/~/9781523000166/?ar">https://learning.oreilly.com/library/view/~/9781523000166/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar">https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar</a><br/>Format: Electronic Resources<br/>The customer education playbook : how leading companies engage, convert, and retain customersent://SD_ILS/0/SD_ILS:23323542024-06-19T09:24:15Z2024-06-19T09:24:15Zby Quick, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar">https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119822509/?ar">https://learning.oreilly.com/library/view/~/9781119822509/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119822509">https://learning.oreilly.com/library/view/~/9781119822509</a><br/>Format: Electronic Resources<br/>Shift : how to transform motion into progress in businessent://SD_ILS/0/SD_ILS:23329162024-06-19T09:24:15Z2024-06-19T09:24:15Zby Lees, Richard (Chief strategy officer), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar">https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781663719218/?ar">https://learning.oreilly.com/library/view/~/9781663719218/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781663719218">https://learning.oreilly.com/library/view/~/9781663719218</a><br/>Format: Sound recording<br/>The customer education playbook : how leading companies engage, convert, and retain customersent://SD_ILS/0/SD_ILS:23329462024-06-19T09:24:15Z2024-06-19T09:24:15Zby Quick, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar">https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781663719614/?ar">https://learning.oreilly.com/library/view/~/9781663719614/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781663719614">https://learning.oreilly.com/library/view/~/9781663719614</a><br/>Format: Sound recording<br/>The Metail Economyent://SD_ILS/0/SD_ILS:23312102024-06-19T09:24:15Z2024-06-19T09:24:15Zby Bines, Joel.<br/><a href="https://learning.oreilly.com/library/view/~/9781264274642/?ar">https://learning.oreilly.com/library/view/~/9781264274642/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781264274642/?ar">https://go.oreilly.com/library-access/library/view/-/9781264274642/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781264274642">https://learning.oreilly.com/library/view/~/9781264274642</a><br/>Format: Electronic Resources<br/>Lean UX : mit agilen Teams erfolgreiche Produkte designenent://SD_ILS/0/SD_ILS:23340182024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781098141462/?ar">https://learning.oreilly.com/library/view/~/9781098141462/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781098141462/?ar">https://go.oreilly.com/library-access/library/view/-/9781098141462/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781098141462">https://learning.oreilly.com/library/view/~/9781098141462</a><br/>Format: Electronic Resources<br/>Make your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:23334872024-06-19T09:24:15Z2024-06-19T09:24:15Zby Soechtig, Steven G., author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119860341">https://learning.oreilly.com/library/view/~/9781119860341</a>
<a href="https://learning.oreilly.com/library/view/~/9781119860341/?ar">https://learning.oreilly.com/library/view/~/9781119860341/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119860341/?ar">https://go.oreilly.com/library-access/library/view/-/9781119860341/?ar</a><br/>Format: Electronic Resources<br/>Freedom within a framework : hearing the voice of the customer on the factory floorent://SD_ILS/0/SD_ILS:23235872024-06-19T09:24:15Z2024-06-19T09:24:15Zby Cafaro, Paul G., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780429662997/?ar">https://go.oreilly.com/library-access/library/view/-/9780429662997/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780429662997/?ar">https://learning.oreilly.com/library/view/~/9780429662997/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780429662997">https://learning.oreilly.com/library/view/~/9780429662997</a><br/>Format: Electronic Resources<br/>The service culture handbook : a step-by-step guide to getting your employees obsessed with customer serviceent://SD_ILS/0/SD_ILS:23241902024-06-19T09:24:15Z2024-06-19T09:24:15Zby Toister, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar">https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781541414556">https://learning.oreilly.com/library/view/~/9781541414556</a>
<a href="https://learning.oreilly.com/library/view/~/9781541414556/?ar">https://learning.oreilly.com/library/view/~/9781541414556/?ar</a><br/>Format: Sound recording<br/>The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organizationent://SD_ILS/0/SD_ILS:23250682024-06-19T09:24:15Z2024-06-19T09:24:15Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar">https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492058700/?ar">https://learning.oreilly.com/library/view/~/9781492058700/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492058700">https://learning.oreilly.com/library/view/~/9781492058700</a><br/>Format: Electronic Resources<br/>The customer success professional's handbook : how to thrive in one of the world's fastest growing careers--while driving growth for your companyent://SD_ILS/0/SD_ILS:23227192024-06-19T09:24:15Z2024-06-19T09:24:15Zby Vaidyanathan, Ashvin, 1980- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119624615">https://learning.oreilly.com/library/view/~/9781119624615</a>
<a href="https://learning.oreilly.com/library/view/~/9781119624615/?ar">https://learning.oreilly.com/library/view/~/9781119624615/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119624615/?ar">https://go.oreilly.com/library-access/library/view/-/9781119624615/?ar</a><br/>Format: Electronic Resources<br/>Discovering what our players will thank us for.ent://SD_ILS/0/SD_ILS:23259922024-06-19T09:24:15Z2024-06-19T09:24:15Zby Claussen, Jacob, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00000NPDNGEBZJI">https://learning.oreilly.com/videos/~/00000NPDNGEBZJI</a>
<a href="https://learning.oreilly.com/videos/~/00000NPDNGEBZJI/?ar">https://learning.oreilly.com/videos/~/00000NPDNGEBZJI/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00000NPDNGEBZJI/?ar">https://go.oreilly.com/library-access/library/view/-/00000NPDNGEBZJI/?ar</a><br/>Format: Electronic Resources<br/>Rapid data driven sales maximization and churn reduction.ent://SD_ILS/0/SD_ILS:23344712024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gold, Carl, presenter.<br/><a href="https://learning.oreilly.com/videos/~/10000MNLV202119">https://learning.oreilly.com/videos/~/10000MNLV202119</a>
<a href="https://learning.oreilly.com/videos/~/10000MNLV202119/?ar">https://learning.oreilly.com/videos/~/10000MNLV202119/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/10000MNLV202119/?ar">https://go.oreilly.com/library-access/library/view/-/10000MNLV202119/?ar</a><br/>Format: Video recording<br/>Using deep learning to build a unified e-commerce marketplaceent://SD_ILS/0/SD_ILS:23263512024-06-19T09:24:15Z2024-06-19T09:24:15Zby Vanderveld, Ali, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00001FK5GVBXMFK">https://learning.oreilly.com/videos/~/00001FK5GVBXMFK</a>
<a href="https://learning.oreilly.com/videos/~/00001FK5GVBXMFK/?ar">https://learning.oreilly.com/videos/~/00001FK5GVBXMFK/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00001FK5GVBXMFK/?ar">https://go.oreilly.com/library-access/library/view/-/00001FK5GVBXMFK/?ar</a><br/>Format: Electronic Resources<br/>Re-inventing customer engagement using machine learningent://SD_ILS/0/SD_ILS:23260092024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gabrysiak, Laura, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00000J5PN9KUXT4">https://learning.oreilly.com/videos/~/00000J5PN9KUXT4</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00000J5PN9KUXT4/?ar">https://go.oreilly.com/library-access/library/view/-/00000J5PN9KUXT4/?ar</a>
<a href="https://learning.oreilly.com/videos/~/00000J5PN9KUXT4/?ar">https://learning.oreilly.com/videos/~/00000J5PN9KUXT4/?ar</a><br/>Format: Electronic Resources<br/>Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und bindenent://SD_ILS/0/SD_ILS:23184052024-06-19T09:24:15Z2024-06-19T09:24:15Zby Anderson, David J., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar">https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492070108">https://learning.oreilly.com/library/view/~/9781492070108</a>
<a href="https://learning.oreilly.com/library/view/~/9781492070108/?ar">https://learning.oreilly.com/library/view/~/9781492070108/?ar</a><br/>Format: Electronic Resources<br/>Hulu and Hang : Understanding Viewer Sessions with Big Dataent://SD_ILS/0/SD_ILS:23256652024-06-19T09:24:15Z2024-06-19T09:24:15Zby Beley, Catherine, author.<br/><a href="https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE">https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE</a>
<a href="https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE/?ar">https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00000ZXK1SDIF0BE/?ar">https://go.oreilly.com/library-access/library/view/-/00000ZXK1SDIF0BE/?ar</a><br/>Format: Electronic Resources<br/>Why customers leave : (and how to win them back)ent://SD_ILS/0/SD_ILS:23192982024-06-19T09:24:15Z2024-06-19T09:24:15Zby Avrin, David, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar">https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781632658371/?ar">https://learning.oreilly.com/library/view/~/9781632658371/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781632658371">https://learning.oreilly.com/library/view/~/9781632658371</a><br/>Format: Electronic Resources<br/>Friction/Reward : be your customer's first choiceent://SD_ILS/0/SD_ILS:23343632024-06-19T09:24:15Z2024-06-19T09:24:15Zby Hammond, Richard (Retail management consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar">https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292234960/?ar">https://learning.oreilly.com/library/view/~/9781292234960/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292234960">https://learning.oreilly.com/library/view/~/9781292234960</a><br/>Format: Electronic Resources<br/>Great customer experience starts with product management.ent://SD_ILS/0/SD_ILS:23156932024-06-19T09:24:15Z2024-06-19T09:24:15Zby LeMay, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492036128">https://learning.oreilly.com/library/view/~/9781492036128</a>
<a href="https://learning.oreilly.com/library/view/~/9781492036128/?ar">https://learning.oreilly.com/library/view/~/9781492036128/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar">https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar</a><br/>Format: Electronic Resources<br/>Jobs to be done : a roadmap for customer-centered innovationent://SD_ILS/0/SD_ILS:23116962024-06-19T09:24:15Z2024-06-19T09:24:15Zby Wunker, Stephen M., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814438084/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438084/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814438084/?ar">https://learning.oreilly.com/library/view/~/9780814438084/?ar</a><br/>Format: Electronic Resources<br/>Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing onesent://SD_ILS/0/SD_ILS:23124872024-06-19T09:24:15Z2024-06-19T09:24:15Zby Hamilton, Rebecca W., author.<br/><a href="https://learning.oreilly.com/library/view/~/53863MIT58202/?ar">https://learning.oreilly.com/library/view/~/53863MIT58202/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT58202">https://learning.oreilly.com/library/view/~/53863MIT58202</a>
<a href="https://go.oreilly.com/library-access/library/view/-/53863MIT58202/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT58202/?ar</a><br/>Format: Electronic Resources<br/>Inspired : how to create tech products customers loveent://SD_ILS/0/SD_ILS:23162682024-06-19T09:24:15Z2024-06-19T09:24:15Zby Cagan, Marty, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119387503/?ar">https://learning.oreilly.com/library/view/~/9781119387503/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar">https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar</a><br/>Format: Electronic Resources<br/>Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramówent://SD_ILS/0/SD_ILS:23259312024-06-19T09:24:15Z2024-06-19T09:24:15Zby Kalbach, James, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781098124991/?ar">https://go.oreilly.com/library-access/library/view/-/9781098124991/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781098124991/?ar">https://learning.oreilly.com/library/view/~/9781098124991/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781098124991">https://learning.oreilly.com/library/view/~/9781098124991</a><br/>Format: Electronic Resources<br/>Rapid techniques for mapping experiencesent://SD_ILS/0/SD_ILS:23183632024-06-19T09:24:15Z2024-06-19T09:24:15Zby Kalbach, James, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492049159/?ar">https://go.oreilly.com/library-access/library/view/-/9781492049159/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492049159/?ar">https://learning.oreilly.com/library/view/~/9781492049159/?ar</a><br/>Format: Electronic Resources<br/>The transformational consumer : fuel a lifelong love affair with your customers by helping them get healthier, wealthier and wiserent://SD_ILS/0/SD_ILS:23135162024-06-19T09:24:15Z2024-06-19T09:24:15Zby Nelson, Tara-Nicholle, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781626568853">https://learning.oreilly.com/library/view/~/9781626568853</a>
<a href="https://learning.oreilly.com/library/view/~/9781626568853/?ar">https://learning.oreilly.com/library/view/~/9781626568853/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781626568853/?ar">https://go.oreilly.com/library-access/library/view/-/9781626568853/?ar</a><br/>Format: Electronic Resources<br/>The customer-driven playbook : converting customer feedback into successful productsent://SD_ILS/0/SD_ILS:23135882024-06-19T09:24:15Z2024-06-19T09:24:15Zby Lowdermilk, Travis, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491981269">https://learning.oreilly.com/library/view/~/9781491981269</a>
<a href="https://learning.oreilly.com/library/view/~/9781491981269/?ar">https://learning.oreilly.com/library/view/~/9781491981269/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar">https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar</a><br/>Format: Electronic Resources<br/>Gathering customer dataent://SD_ILS/0/SD_ILS:23151482024-06-19T09:24:15Z2024-06-19T09:24:15Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar">https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492031185/?ar">https://learning.oreilly.com/library/view/~/9781492031185/?ar</a><br/>Format: Electronic Resources<br/>Mapping experiences : a guide to creating value through journeys, blueprints and diagramsent://SD_ILS/0/SD_ILS:23104812024-06-19T09:24:15Z2024-06-19T09:24:15Zby Kalbach, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491923528">https://learning.oreilly.com/library/view/~/9781491923528</a>
<a href="https://learning.oreilly.com/library/view/~/9781491923528/?ar">https://learning.oreilly.com/library/view/~/9781491923528/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781491923528/?ar">https://go.oreilly.com/library-access/library/view/-/9781491923528/?ar</a><br/>Format: Electronic Resources<br/>Competing for customers : why delivering business outcomes is critical in the customer first revolutionent://SD_ILS/0/SD_ILS:23098132024-06-19T09:24:15Z2024-06-19T09:24:15Zby Dasteel, Jeb, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134173153">https://learning.oreilly.com/library/view/~/9780134173153</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar">https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134173153/?ar">https://learning.oreilly.com/library/view/~/9780134173153/?ar</a><br/>Format: Electronic Resources<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:23058622024-06-19T09:24:15Z2024-06-19T09:24:15Zby Thompson, Harvey, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780133990447/?ar">https://learning.oreilly.com/library/view/~/9780133990447/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar">https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar</a><br/>Format: Electronic Resources<br/>The lean product playbook : how to innovate with minimum viable products and rapid customer feedbackent://SD_ILS/0/SD_ILS:23073062024-06-19T09:24:15Z2024-06-19T09:24:15Zby Olsen, Dan, 1970-<br/><a href="https://learning.oreilly.com/library/view/~/9781118960875/?ar">https://learning.oreilly.com/library/view/~/9781118960875/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118960875/?ar">https://go.oreilly.com/library-access/library/view/-/9781118960875/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118960875">https://learning.oreilly.com/library/view/~/9781118960875</a><br/>Format: Electronic Resources<br/>Customer experience for dummiesent://SD_ILS/0/SD_ILS:23051562024-06-19T09:24:15Z2024-06-19T09:24:15Zby Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format: Electronic Resources<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-06-19T09:24:15Z2024-06-19T09:24:15Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Lean UX mit der Lean-Methode zu besserer User Experienceent://SD_ILS/0/SD_ILS:23083112024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9783958451599">https://learning.oreilly.com/library/view/~/9783958451599</a>
<a href="https://learning.oreilly.com/library/view/~/9783958451599/?ar">https://learning.oreilly.com/library/view/~/9783958451599/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9783958451599/?ar">https://go.oreilly.com/library-access/library/view/-/9783958451599/?ar</a><br/>Format: Electronic Resources<br/>Experiencia de clienteent://SD_ILS/0/SD_ILS:23091662024-06-19T09:24:15Z2024-06-19T09:24:15Zby González de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:23032022024-06-19T09:24:15Z2024-06-19T09:24:15Zby Trefler, Alan.<br/><a href="https://learning.oreilly.com/library/view/~/9781118930281">https://learning.oreilly.com/library/view/~/9781118930281</a>
<a href="https://learning.oreilly.com/library/view/~/9781118930281/?ar">https://learning.oreilly.com/library/view/~/9781118930281/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar">https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar</a><br/>Format: Electronic Resources<br/>The customer culture imperative : a leader's guide to driving superior performanceent://SD_ILS/0/SD_ILS:23021192024-06-19T09:24:15Z2024-06-19T09:24:15Zby Brown, Linden, 1938-<br/><a href="https://learning.oreilly.com/library/view/~/9780071821148">https://learning.oreilly.com/library/view/~/9780071821148</a>
<a href="https://learning.oreilly.com/library/view/~/9780071821148/?ar">https://learning.oreilly.com/library/view/~/9780071821148/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar">https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar</a><br/>Format: Electronic Resources<br/>Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understandent://SD_ILS/0/SD_ILS:22964002024-06-19T09:24:15Z2024-06-19T09:24:15Zby McDonald, Kelly, 1961- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar">https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118461679/?ar">https://learning.oreilly.com/library/view/~/9781118461679/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118461679">https://learning.oreilly.com/library/view/~/9781118461679</a><br/>Format: Electronic Resources<br/>Lean UX : applying lean principles to improve user experienceent://SD_ILS/0/SD_ILS:22980052024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781449366834">https://learning.oreilly.com/library/view/~/9781449366834</a>
<a href="https://learning.oreilly.com/library/view/~/9781449366834/?ar">https://learning.oreilly.com/library/view/~/9781449366834/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781449366834/?ar">https://go.oreilly.com/library-access/library/view/-/9781449366834/?ar</a><br/>Format: Electronic Resources<br/>The ten principles behind great customer experiencesent://SD_ILS/0/SD_ILS:22992572024-06-19T09:24:15Z2024-06-19T09:24:15Zby Watkinson, Matt, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar">https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273775089/?ar">https://learning.oreilly.com/library/view/~/9780273775089/?ar</a><br/>Format: Electronic Resources<br/>Be the best at what matters most : the only strategy you will ever needent://SD_ILS/0/SD_ILS:22968142024-06-19T09:24:15Z2024-06-19T09:24:15Zby Calloway, Joe.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118611180/?ar">https://go.oreilly.com/library-access/library/view/-/9781118611180/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118611180/?ar">https://learning.oreilly.com/library/view/~/9781118611180/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118611180">https://learning.oreilly.com/library/view/~/9781118611180</a><br/>Format: Electronic Resources<br/>UX for lean startups : faster, smarter user experience research and designent://SD_ILS/0/SD_ILS:22996612024-06-19T09:24:15Z2024-06-19T09:24:15Zby Klein, Laura.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781449335007/?ar">https://go.oreilly.com/library-access/library/view/-/9781449335007/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781449335007/?ar">https://learning.oreilly.com/library/view/~/9781449335007/?ar</a><br/>Format: Electronic Resources<br/>Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputationent://SD_ILS/0/SD_ILS:23015592024-06-19T09:24:15Z2024-06-19T09:24:15Zby Blunt, Carolyn, 1976-<br/><a href="https://learning.oreilly.com/library/view/~/9781118662670">https://learning.oreilly.com/library/view/~/9781118662670</a>
<a href="https://learning.oreilly.com/library/view/~/9781118662670/?ar">https://learning.oreilly.com/library/view/~/9781118662670/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar">https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar</a><br/>Format: Electronic Resources<br/>Innovating analytics : word of mouth index--how the next generation of net promoter can increase sales and drive business resultsent://SD_ILS/0/SD_ILS:23082102024-06-19T09:24:15Z2024-06-19T09:24:15Zby Freed, Larry, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118779484/?ar">https://learning.oreilly.com/library/view/~/9781118779484/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118779484/?ar">https://go.oreilly.com/library-access/library/view/-/9781118779484/?ar</a><br/>Format: Electronic Resources<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:23133392024-06-19T09:24:15Z2024-06-19T09:24:15Zby Curtin, Steve, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814432808/?ar">https://go.oreilly.com/library-access/library/view/-/9780814432808/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814432808/?ar">https://learning.oreilly.com/library/view/~/9780814432808/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814432808">https://learning.oreilly.com/library/view/~/9780814432808</a><br/>Format: Electronic Resources<br/>5 star service : how to deliver exceptional customer serviceent://SD_ILS/0/SD_ILS:23103082024-06-19T09:24:15Z2024-06-19T09:24:15Zby Heppell, Michael, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273707929/?ar">https://go.oreilly.com/library-access/library/view/-/9780273707929/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273707929/?ar">https://learning.oreilly.com/library/view/~/9780273707929/?ar</a><br/>Format: Electronic Resources<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customersent://SD_ILS/0/SD_ILS:22937822024-06-19T09:24:15Z2024-06-19T09:24:15Zby Soudagar, Reza.<br/><a href="https://learning.oreilly.com/library/view/~/9780071786973">https://learning.oreilly.com/library/view/~/9780071786973</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071786973/?ar">https://go.oreilly.com/library-access/library/view/-/9780071786973/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071786973/?ar">https://learning.oreilly.com/library/view/~/9780071786973/?ar</a><br/>Format: Electronic Resources<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:22965882024-06-19T09:24:15Z2024-06-19T09:24:15Zby Gallo, Carmine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar">https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071793209">https://learning.oreilly.com/library/view/~/9780071793209</a><br/>Format: Electronic Resources<br/>User experience innovationent://SD_ILS/0/SD_ILS:22949322024-06-19T09:24:15Z2024-06-19T09:24:15Zby Kraft, Christian.<br/><a href="https://learning.oreilly.com/library/view/~/9781430241492">https://learning.oreilly.com/library/view/~/9781430241492</a>
<a href="https://learning.oreilly.com/library/view/~/9781430241492/?ar">https://learning.oreilly.com/library/view/~/9781430241492/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar">https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar</a><br/>Format: Electronic Resources<br/>Double your business : how to break through the barriers to higher growth, turnover, and profitent://SD_ILS/0/SD_ILS:22962402024-06-19T09:24:15Z2024-06-19T09:24:15Zby Duncan, Lee.<br/><a href="https://learning.oreilly.com/library/view/~/9780273759492/?ar">https://learning.oreilly.com/library/view/~/9780273759492/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780273759492/?ar">https://go.oreilly.com/library-access/library/view/-/9780273759492/?ar</a><br/>Format: Electronic Resources<br/>How to identify the best customers for your businessent://SD_ILS/0/SD_ILS:23072622024-06-19T09:24:15Z2024-06-19T09:24:15Zby Cespedes, Frank V., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/53863MIT54215">https://learning.oreilly.com/library/view/~/53863MIT54215</a><br/>Format: Electronic Resources<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:22937872024-06-19T09:24:15Z2024-06-19T09:24:15Zby Imbriano, Lou.<br/><a href="https://learning.oreilly.com/library/view/~/9780071775267">https://learning.oreilly.com/library/view/~/9780071775267</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar">https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar</a><br/>Format: Electronic Resources<br/>How to market to people not like you : "know it or blow it" rules for reaching diverse customersent://SD_ILS/0/SD_ILS:22913602024-06-19T09:24:15Z2024-06-19T09:24:15Zby McDonald, Kelly, 1961- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470879009/?ar">https://go.oreilly.com/library-access/library/view/-/9780470879009/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470879009/?ar">https://learning.oreilly.com/library/view/~/9780470879009/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470879009">https://learning.oreilly.com/library/view/~/9780470879009</a><br/>Format: Electronic Resources<br/>Now, build a great business! : 7 ways to maximize your profits in any marketent://SD_ILS/0/SD_ILS:22901662024-06-19T09:24:15Z2024-06-19T09:24:15Zby Thompson, Mark, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814416976/?ar">https://learning.oreilly.com/library/view/~/9780814416976/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814416976/?ar">https://go.oreilly.com/library-access/library/view/-/9780814416976/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814416976">https://learning.oreilly.com/library/view/~/9780814416976</a><br/>Format: Electronic Resources<br/>Marketing 3.0ent://SD_ILS/0/SD_ILS:23041482024-06-19T09:24:15Z2024-06-19T09:24:15Zby Kotler, Philip.<br/><a href="https://learning.oreilly.com/library/view/~/9788483565391/?ar">https://learning.oreilly.com/library/view/~/9788483565391/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9788483565391/?ar">https://go.oreilly.com/library-access/library/view/-/9788483565391/?ar</a><br/>Format: Electronic Resources<br/>Growth or bust! : game-changing secrets from a leading corporate strategistent://SD_ILS/0/SD_ILS:23018322024-06-19T09:24:15Z2024-06-19T09:24:15Zby Faust, Mark.<br/><a href="https://learning.oreilly.com/library/view/~/9781601631626/?ar">https://learning.oreilly.com/library/view/~/9781601631626/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601631626">https://learning.oreilly.com/library/view/~/9781601631626</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781601631626/?ar">https://go.oreilly.com/library-access/library/view/-/9781601631626/?ar</a><br/>Format: Electronic Resources<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:23345202024-06-19T09:24:15Z2024-06-19T09:24:15Zby Soudagar, Reza, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar">https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781639291267/?ar">https://learning.oreilly.com/library/view/~/9781639291267/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781639291267">https://learning.oreilly.com/library/view/~/9781639291267</a><br/>Format: Sound recording<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:23344412024-06-19T09:24:15Z2024-06-19T09:24:15Zby Imbriano, Lou, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781639296866">https://learning.oreilly.com/library/view/~/9781639296866</a>
<a href="https://learning.oreilly.com/library/view/~/9781639296866/?ar">https://learning.oreilly.com/library/view/~/9781639296866/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar">https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar</a><br/>Format: Sound recording<br/>Brains on Fire : Igniting Powerful, Sustainable, Word of Mouth Movements.ent://SD_ILS/0/SD_ILS:22895332024-06-19T09:24:15Z2024-06-19T09:24:15Zby Phillips, Robbin.<br/><a href="https://learning.oreilly.com/library/view/~/9780470614181">https://learning.oreilly.com/library/view/~/9780470614181</a>
<a href="https://learning.oreilly.com/library/view/~/9780470614181/?ar">https://learning.oreilly.com/library/view/~/9780470614181/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470614181/?ar">https://go.oreilly.com/library-access/library/view/-/9780470614181/?ar</a><br/>Format: Electronic Resources<br/>Winning with customers : a playbook for B2Bent://SD_ILS/0/SD_ILS:22897222024-06-19T09:24:15Z2024-06-19T09:24:15Zby Pigues, D. Keith.<br/><a href="https://learning.oreilly.com/library/view/~/9780470547991">https://learning.oreilly.com/library/view/~/9780470547991</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar">https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470547991/?ar">https://learning.oreilly.com/library/view/~/9780470547991/?ar</a><br/>Format: Electronic Resources<br/>Exceptional service, exceptional profit : the secrets of building a five-star customer service organizationent://SD_ILS/0/SD_ILS:22888802024-06-19T09:24:15Z2024-06-19T09:24:15Zby Inghilleri, Leonardo, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar">https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814415382/?ar">https://learning.oreilly.com/library/view/~/9780814415382/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814415382">https://learning.oreilly.com/library/view/~/9780814415382</a><br/>Format: Electronic Resources<br/>Answering the ultimate question : how Net Promoter can transform your businessent://SD_ILS/0/SD_ILS:22859782024-06-19T09:24:15Z2024-06-19T09:24:15Zby Brooks, Laura L., 1963-<br/><a href="https://learning.oreilly.com/library/view/~/9780470260692/?ar">https://learning.oreilly.com/library/view/~/9780470260692/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470260692/?ar">https://go.oreilly.com/library-access/library/view/-/9780470260692/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470260692">https://learning.oreilly.com/library/view/~/9780470260692</a><br/>Format: Electronic Resources<br/>Thank God it's Monday! : how to create a workplace you and your customers loveent://SD_ILS/0/SD_ILS:22864762024-06-19T09:24:15Z2024-06-19T09:24:15Zby Emmerich, Roxanne, 1959-<br/><a href="https://learning.oreilly.com/library/view/~/9780137002962/?ar">https://learning.oreilly.com/library/view/~/9780137002962/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137002962/?ar">https://go.oreilly.com/library-access/library/view/-/9780137002962/?ar</a><br/>Format: Electronic Resources<br/>Managing markets : managing markets and customers.ent://SD_ILS/0/SD_ILS:22998232024-06-19T09:24:15Z2024-06-19T09:24:15Z<a href="https://go.oreilly.com/library-access/library/view/-/9780080557397/?ar">https://go.oreilly.com/library-access/library/view/-/9780080557397/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780080557397/?ar">https://learning.oreilly.com/library/view/~/9780080557397/?ar</a><br/>Format: Electronic Resources<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:22891472024-06-19T09:24:15Z2024-06-19T09:24:15Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780470196120">https://learning.oreilly.com/library/view/~/9780470196120</a>
<a href="https://learning.oreilly.com/library/view/~/9780470196120/?ar">https://learning.oreilly.com/library/view/~/9780470196120/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar">https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar</a><br/>Format: Electronic Resources<br/>You can't win a fight with your client & 49 other rules for providing great serviceent://SD_ILS/0/SD_ILS:22911682024-06-19T09:24:15Z2024-06-19T09:24:15Zby Markert, Tom.<br/><a href="https://learning.oreilly.com/library/view/~/9780061757884/?ar">https://learning.oreilly.com/library/view/~/9780061757884/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar">https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar</a><br/>Format: Electronic Resources<br/>Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referredent://SD_ILS/0/SD_ILS:22871382024-06-19T09:24:15Z2024-06-19T09:24:15Zby Heppell, Michael.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780131370036/?ar">https://go.oreilly.com/library-access/library/view/-/9780131370036/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar">https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar</a>
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