Search Results for - Narrowed by: 2015 - Customer services.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dPUBDATE$002509Publication$002bDate$0025092015$0025092015$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300?2024-06-20T22:56:54ZWin the Customer : 70 Simple Rules for Sensational Service.ent://SD_ILS/0/SD_ILS:12854662024-06-20T22:56:54Z2024-06-20T22:56:54Zby Martins, Flavio.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2073234">Click to View</a><br/>Format: Electronic Resources<br/>Experience : The 5 Principles of Disney Service and Relationship Excellence.ent://SD_ILS/0/SD_ILS:12804172024-06-20T22:56:54Z2024-06-20T22:56:54Zby Loeffler, Bruce.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1895949">Click to View</a><br/>Format: Electronic Resources<br/>Marketing masters : ready, set, grow your marketent://SD_ILS/0/SD_ILS:22692132024-06-20T22:56:54Z2024-06-20T22:56:54Zby Pheiff, Connie, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6448863">Click to View</a><br/>Format: Electronic Resources<br/>Key account management : strategies to leverage information, technology, and relationships to deliver value to large customersent://SD_ILS/0/SD_ILS:20565692024-06-20T22:56:54Z2024-06-20T22:56:54Zby Le Bon, Joël (College teacher), author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2046041">Click to View</a><br/>Format: Electronic Resources<br/>Service fanatics : how to build superior patient experience the Cleveland Clinic wayent://SD_ILS/0/SD_ILS:23046442024-06-20T22:56:54Z2024-06-20T22:56:54Zby Merlino, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071833257">https://learning.oreilly.com/library/view/~/9780071833257</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071833257/?ar">https://learning.oreilly.com/library/view/~/9780071833257/?ar</a><br/>Format: Electronic Resources<br/>Designing service excellence : people and technologyent://SD_ILS/0/SD_ILS:23051442024-06-20T22:56:54Z2024-06-20T22:56:54Zby Hunt, Brian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781439840467">https://learning.oreilly.com/library/view/~/9781439840467</a>
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<a href="https://learning.oreilly.com/library/view/~/9781439840467/?ar">https://learning.oreilly.com/library/view/~/9781439840467/?ar</a><br/>Format: Electronic Resources<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-06-20T22:56:54Z2024-06-20T22:56:54Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Experiencia de clienteent://SD_ILS/0/SD_ILS:23091662024-06-20T22:56:54Z2024-06-20T22:56:54Zby González de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format: Electronic Resources<br/>Salesforce Service Cloud for Dummiesent://SD_ILS/0/SD_ILS:23074912024-06-20T22:56:54Z2024-06-20T22:56:54Zby Paz, Jon, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar">https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119010685/?ar">https://learning.oreilly.com/library/view/~/9781119010685/?ar</a><br/>Format: Electronic Resources<br/>Be our guest : perfecting the art of customer serviceent://SD_ILS/0/SD_ILS:23071802024-06-20T22:56:54Z2024-06-20T22:56:54Zby Kinni, Theodore B., 1956- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar">https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781494592332">https://learning.oreilly.com/library/view/~/9781494592332</a><br/>Format: Sound recording<br/>Mastering services pricing : designing pricing that works for you and for your clientsent://SD_ILS/0/SD_ILS:23103882024-06-20T22:56:54Z2024-06-20T22:56:54Zby Doolan, Kevin, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar">https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292063393/?ar">https://learning.oreilly.com/library/view/~/9781292063393/?ar</a><br/>Format: Electronic Resources<br/>What great service leaders know and do : creating breakthroughs in service firment://SD_ILS/0/SD_ILS:23391522024-06-20T22:56:54Z2024-06-20T22:56:54Zby Heskett, James L., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2055207">Click to View</a><br/>Format: Electronic Resources<br/>Be your customer's hero : real-world tips & techniques for the service front linesent://SD_ILS/0/SD_ILS:23257742024-06-20T22:56:54Z2024-06-20T22:56:54Zby Toporek, Adam.<br/><a href="https://learning.oreilly.com/library/view/~/9780814449059/?ar">https://learning.oreilly.com/library/view/~/9780814449059/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814449059">https://learning.oreilly.com/library/view/~/9780814449059</a><br/>Format: Electronic Resources<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:23064352024-06-20T22:56:54Z2024-06-20T22:56:54Zby Svane, Mikkel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar">https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118980866/?ar">https://learning.oreilly.com/library/view/~/9781118980866/?ar</a><br/>Format: Electronic Resources<br/>Customer experience for dummiesent://SD_ILS/0/SD_ILS:23051562024-06-20T22:56:54Z2024-06-20T22:56:54Zby Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format: Electronic Resources<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:23066882024-06-20T22:56:54Z2024-06-20T22:56:54Zby Loeffler, Bruce, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119028772">https://learning.oreilly.com/library/view/~/9781119028772</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119028772/?ar">https://learning.oreilly.com/library/view/~/9781119028772/?ar</a><br/>Format: Electronic Resources<br/>Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of thingsent://SD_ILS/0/SD_ILS:23076502024-06-20T22:56:54Z2024-06-20T22:56:54Zby Weinman, Joe, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118995396">https://learning.oreilly.com/library/view/~/9781118995396</a>
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<a href="https://learning.oreilly.com/library/view/~/9781626565869">https://learning.oreilly.com/library/view/~/9781626565869</a><br/>Format: Electronic Resources<br/>International journal of quality and service sciences. Volume 7, Issue 1ent://SD_ILS/0/SD_ILS:22632572024-06-20T22:56:54Z2024-06-20T22:56:54Zby Anatolievna, Salimova Tatiana, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2093113">Click to View</a><br/>Format: Electronic Resources<br/>