Search Results for - Narrowed by: 2015 - Customer services. SirsiDynix Enterprise https://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dPUBDATE$002509Publication$002bDate$0025092015$0025092015$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300? 2024-06-20T22:56:54Z Win the Customer : 70 Simple Rules for Sensational Service. ent://SD_ILS/0/SD_ILS:1285466 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Martins, Flavio.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2073234">Click to View</a><br/>Format:&#160;Electronic Resources<br/> Experience : The 5 Principles of Disney Service and Relationship Excellence. ent://SD_ILS/0/SD_ILS:1280417 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Loeffler, Bruce.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1895949">Click to View</a><br/>Format:&#160;Electronic Resources<br/> Marketing masters : ready, set, grow your market ent://SD_ILS/0/SD_ILS:2269213 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Pheiff, Connie, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6448863">Click to View</a><br/>Format:&#160;Electronic Resources<br/> Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers ent://SD_ILS/0/SD_ILS:2056569 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Le Bon, Jo&euml;l (College teacher), author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2046041">Click to View</a><br/>Format:&#160;Electronic Resources<br/> Service fanatics : how to build superior patient experience the Cleveland Clinic way ent://SD_ILS/0/SD_ILS:2304644 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Merlino, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071833257">https://learning.oreilly.com/library/view/~/9780071833257</a> <a href="https://go.oreilly.com/library-access/library/view/-/9780071833257/?ar">https://go.oreilly.com/library-access/library/view/-/9780071833257/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9780071833257/?ar">https://learning.oreilly.com/library/view/~/9780071833257/?ar</a><br/>Format:&#160;Electronic Resources<br/> Designing service excellence : people and technology ent://SD_ILS/0/SD_ILS:2305144 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Hunt, Brian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781439840467">https://learning.oreilly.com/library/view/~/9781439840467</a> <a href="https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar">https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781439840467/?ar">https://learning.oreilly.com/library/view/~/9781439840467/?ar</a><br/>Format:&#160;Electronic Resources<br/> Your customer rules! : delivering the Me2B experiences that today's customers demand ent://SD_ILS/0/SD_ILS:2303937 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a> <a href="https://learning.oreilly.com/library/view/~/9781118954829/?ar">https://learning.oreilly.com/library/view/~/9781118954829/?ar</a> <a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format:&#160;Electronic Resources<br/> Experiencia de cliente ent://SD_ILS/0/SD_ILS:2309166 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Gonz&aacute;lez de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a> <a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format:&#160;Electronic Resources<br/> Salesforce Service Cloud for Dummies ent://SD_ILS/0/SD_ILS:2307491 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Paz, Jon, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar">https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781119010685/?ar">https://learning.oreilly.com/library/view/~/9781119010685/?ar</a><br/>Format:&#160;Electronic Resources<br/> Be our guest : perfecting the art of customer service ent://SD_ILS/0/SD_ILS:2307180 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Kinni, Theodore B., 1956- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar">https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781494592332/?ar">https://learning.oreilly.com/library/view/~/9781494592332/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781494592332">https://learning.oreilly.com/library/view/~/9781494592332</a><br/>Format:&#160;Sound recording<br/> Mastering services pricing : designing pricing that works for you and for your clients ent://SD_ILS/0/SD_ILS:2310388 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Doolan, Kevin, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar">https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781292063393/?ar">https://learning.oreilly.com/library/view/~/9781292063393/?ar</a><br/>Format:&#160;Electronic Resources<br/> What great service leaders know and do : creating breakthroughs in service firm ent://SD_ILS/0/SD_ILS:2339152 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Heskett, James L., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2055207">Click to View</a><br/>Format:&#160;Electronic Resources<br/> Be your customer's hero : real-world tips &amp; techniques for the service front lines ent://SD_ILS/0/SD_ILS:2325774 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Toporek, Adam.<br/><a href="https://learning.oreilly.com/library/view/~/9780814449059/?ar">https://learning.oreilly.com/library/view/~/9780814449059/?ar</a> <a href="https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar">https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9780814449059">https://learning.oreilly.com/library/view/~/9780814449059</a><br/>Format:&#160;Electronic Resources<br/> Startupland : how three guys risked everything to turn an idea into a global business ent://SD_ILS/0/SD_ILS:2306435 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Svane, Mikkel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar">https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781118980866/?ar">https://learning.oreilly.com/library/view/~/9781118980866/?ar</a><br/>Format:&#160;Electronic Resources<br/> Customer experience for dummies ent://SD_ILS/0/SD_ILS:2305156 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format:&#160;Electronic Resources<br/> The experience : the 5 principles of Disney service and relationship excellence ent://SD_ILS/0/SD_ILS:2306688 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Loeffler, Bruce, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119028772">https://learning.oreilly.com/library/view/~/9781119028772</a> <a href="https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar">https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781119028772/?ar">https://learning.oreilly.com/library/view/~/9781119028772/?ar</a><br/>Format:&#160;Electronic Resources<br/> Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things ent://SD_ILS/0/SD_ILS:2307650 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Weinman, Joe, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118995396">https://learning.oreilly.com/library/view/~/9781118995396</a> <a href="https://learning.oreilly.com/library/view/~/9781118995396/?ar">https://learning.oreilly.com/library/view/~/9781118995396/?ar</a> <a href="https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar">https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar</a><br/>Format:&#160;Electronic Resources<br/> What great service leaders know and do : creating breakthroughs in service firms ent://SD_ILS/0/SD_ILS:2308940 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Heskett, James L., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar">https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781626565869/?ar">https://learning.oreilly.com/library/view/~/9781626565869/?ar</a> <a href="https://learning.oreilly.com/library/view/~/9781626565869">https://learning.oreilly.com/library/view/~/9781626565869</a><br/>Format:&#160;Electronic Resources<br/> International journal of quality and service sciences. Volume 7, Issue 1 ent://SD_ILS/0/SD_ILS:2263257 2024-06-20T22:56:54Z 2024-06-20T22:56:54Z by&#160;Anatolievna, Salimova Tatiana, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2093113">Click to View</a><br/>Format:&#160;Electronic Resources<br/>