Search Results for - Narrowed by: Consumer satisfaction.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dSUBJECT$002509Subject$002509Consumer$002bsatisfaction.$002509Consumer$002bsatisfaction.$0026ps$003d300$0026isd$003dtrue?2024-06-17T00:54:06ZShift : transform motion into progress in businessent://SD_ILS/0/SD_ILS:23299992024-06-17T00:54:06Z2024-06-17T00:54:06Zby Lees, Richard (Chief strategy officer), author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119810148">https://learning.oreilly.com/library/view/~/9781119810148</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119810148/?ar">https://learning.oreilly.com/library/view/~/9781119810148/?ar</a><br/>Format: Electronic Resources<br/>The frictionless organization : deliver great customer experiences with less effortent://SD_ILS/0/SD_ILS:23308242024-06-17T00:54:06Z2024-06-17T00:54:06Zby Price, Bill, 1950- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523000166">https://learning.oreilly.com/library/view/~/9781523000166</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar">https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar</a><br/>Format: Electronic Resources<br/>The customer education playbook : how leading companies engage, convert, and retain customersent://SD_ILS/0/SD_ILS:23329462024-06-17T00:54:06Z2024-06-17T00:54:06Zby Quick, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar">https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663719614">https://learning.oreilly.com/library/view/~/9781663719614</a><br/>Format: Sound recording<br/>Lean UX : mit agilen Teams erfolgreiche Produkte designenent://SD_ILS/0/SD_ILS:23340182024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781098141462/?ar">https://learning.oreilly.com/library/view/~/9781098141462/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781264274642">https://learning.oreilly.com/library/view/~/9781264274642</a><br/>Format: Electronic Resources<br/>Make your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:23334872024-06-17T00:54:06Z2024-06-17T00:54:06Zby Soechtig, Steven G., author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119860341">https://learning.oreilly.com/library/view/~/9781119860341</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781119860341/?ar">https://go.oreilly.com/library-access/library/view/-/9781119860341/?ar</a><br/>Format: Electronic Resources<br/>The customer education playbook : how leading companies engage, convert, and retain customersent://SD_ILS/0/SD_ILS:23323542024-06-17T00:54:06Z2024-06-17T00:54:06Zby Quick, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar">https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119822509">https://learning.oreilly.com/library/view/~/9781119822509</a><br/>Format: Electronic Resources<br/>Shift : how to transform motion into progress in businessent://SD_ILS/0/SD_ILS:23329162024-06-17T00:54:06Z2024-06-17T00:54:06Zby Lees, Richard (Chief strategy officer), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar">https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663719218">https://learning.oreilly.com/library/view/~/9781663719218</a><br/>Format: Sound recording<br/>Customer value starvation can kill : prevention and cureent://SD_ILS/0/SD_ILS:22787522024-06-17T00:54:06Z2024-06-17T00:54:06Zby Mahajan, Gautam, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6486719">Click to View</a><br/>Format: Electronic Resources<br/>The customer success professional's handbook : how to thrive in one of the world's fastest growing careers-while driving growth for your companyent://SD_ILS/0/SD_ILS:22740752024-06-17T00:54:06Z2024-06-17T00:54:06Zby Vaidyanathan, Ashvin, 1980- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6020720">Click to View</a><br/>Format: Electronic Resources<br/>The service culture handbook : a step-by-step guide to getting your employees obsessed with customer serviceent://SD_ILS/0/SD_ILS:23241902024-06-17T00:54:06Z2024-06-17T00:54:06Zby Toister, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar">https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781541414556/?ar">https://learning.oreilly.com/library/view/~/9781541414556/?ar</a><br/>Format: Sound recording<br/>The customer success professional's handbook : how to thrive in one of the world's fastest growing careers--while driving growth for your companyent://SD_ILS/0/SD_ILS:23227192024-06-17T00:54:06Z2024-06-17T00:54:06Zby Vaidyanathan, Ashvin, 1980- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119624615">https://learning.oreilly.com/library/view/~/9781119624615</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781119624615/?ar">https://go.oreilly.com/library-access/library/view/-/9781119624615/?ar</a><br/>Format: Electronic Resources<br/>Freedom within a framework : hearing the voice of the customer on the factory floorent://SD_ILS/0/SD_ILS:23235872024-06-17T00:54:06Z2024-06-17T00:54:06Zby Cafaro, Paul G., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780429662997/?ar">https://go.oreilly.com/library-access/library/view/-/9780429662997/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780429662997">https://learning.oreilly.com/library/view/~/9780429662997</a><br/>Format: Electronic Resources<br/>The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organizationent://SD_ILS/0/SD_ILS:23250682024-06-17T00:54:06Z2024-06-17T00:54:06Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar">https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781492058700">https://learning.oreilly.com/library/view/~/9781492058700</a><br/>Format: Electronic Resources<br/>Discovering what our players will thank us for.ent://SD_ILS/0/SD_ILS:23259922024-06-17T00:54:06Z2024-06-17T00:54:06Zby Claussen, Jacob, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00000NPDNGEBZJI">https://learning.oreilly.com/videos/~/00000NPDNGEBZJI</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/00000NPDNGEBZJI/?ar">https://go.oreilly.com/library-access/library/view/-/00000NPDNGEBZJI/?ar</a><br/>Format: Electronic Resources<br/>Rapid data driven sales maximization and churn reduction.ent://SD_ILS/0/SD_ILS:23344712024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gold, Carl, presenter.<br/><a href="https://learning.oreilly.com/videos/~/10000MNLV202119">https://learning.oreilly.com/videos/~/10000MNLV202119</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/10000MNLV202119/?ar">https://go.oreilly.com/library-access/library/view/-/10000MNLV202119/?ar</a><br/>Format: Video recording<br/>A service design study: Determinants of music festival customer adoptionent://SD_ILS/0/SD_ILS:21338652024-06-17T00:54:06Z2024-06-17T00:54:06Zby Çetin, Can, author.<br/><a href="https://hdl.handle.net/11147/7447">Access to Electronic Versiyon.</a><br/>Format: Manuscript<br/>Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und bindenent://SD_ILS/0/SD_ILS:23184052024-06-17T00:54:06Z2024-06-17T00:54:06Zby Anderson, David J., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar">https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781632658371">https://learning.oreilly.com/library/view/~/9781632658371</a><br/>Format: Electronic Resources<br/>Hulu and Hang : Understanding Viewer Sessions with Big Dataent://SD_ILS/0/SD_ILS:23256652024-06-17T00:54:06Z2024-06-17T00:54:06Zby Beley, Catherine, author.<br/><a href="https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE">https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/00000ZXK1SDIF0BE/?ar">https://go.oreilly.com/library-access/library/view/-/00000ZXK1SDIF0BE/?ar</a><br/>Format: Electronic Resources<br/>Using deep learning to build a unified e-commerce marketplaceent://SD_ILS/0/SD_ILS:23263512024-06-17T00:54:06Z2024-06-17T00:54:06Zby Vanderveld, Ali, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00001FK5GVBXMFK">https://learning.oreilly.com/videos/~/00001FK5GVBXMFK</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/00001FK5GVBXMFK/?ar">https://go.oreilly.com/library-access/library/view/-/00001FK5GVBXMFK/?ar</a><br/>Format: Electronic Resources<br/>Re-inventing customer engagement using machine learningent://SD_ILS/0/SD_ILS:23260092024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gabrysiak, Laura, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00000J5PN9KUXT4">https://learning.oreilly.com/videos/~/00000J5PN9KUXT4</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00000J5PN9KUXT4/?ar">https://go.oreilly.com/library-access/library/view/-/00000J5PN9KUXT4/?ar</a>
<a href="https://learning.oreilly.com/videos/~/00000J5PN9KUXT4/?ar">https://learning.oreilly.com/videos/~/00000J5PN9KUXT4/?ar</a><br/>Format: Electronic Resources<br/>Friction/Reward : be your customer's first choiceent://SD_ILS/0/SD_ILS:23343632024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hammond, Richard (Retail management consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar">https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781292234960">https://learning.oreilly.com/library/view/~/9781292234960</a><br/>Format: Electronic Resources<br/>Customer value and various connotationsent://SD_ILS/0/SD_ILS:21566362024-06-17T00:54:06Z2024-06-17T00:54:06Zby Mishra, Abhishek, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5566677">Click to View</a><br/>Format: Electronic Resources<br/>Customer experience innovation : how to get a lasting market edgeent://SD_ILS/0/SD_ILS:21565312024-06-17T00:54:06Z2024-06-17T00:54:06Zby Dew, Robert, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5486320">Click to View</a><br/>Format: Electronic Resources<br/>The simple truths of service : inspired by Johnny the baggerent://SD_ILS/0/SD_ILS:21453102024-06-17T00:54:06Z2024-06-17T00:54:06Zby Blanchard, Kenneth H., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5494865">Click to View</a><br/>Format: Electronic Resources<br/>Great customer experience starts with product management.ent://SD_ILS/0/SD_ILS:23156932024-06-17T00:54:06Z2024-06-17T00:54:06Zby LeMay, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492036128">https://learning.oreilly.com/library/view/~/9781492036128</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar">https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar</a><br/>Format: Electronic Resources<br/>Advances in hospitality and leisure.ent://SD_ILS/0/SD_ILS:21556862024-06-17T00:54:06Z2024-06-17T00:54:06Zby Chen, Joseph S., editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4717010">Click to View</a><br/>Format: Electronic Resources<br/>The customer-driven playbook : converting customer feedback into successful productsent://SD_ILS/0/SD_ILS:23135882024-06-17T00:54:06Z2024-06-17T00:54:06Zby Lowdermilk, Travis, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491981269">https://learning.oreilly.com/library/view/~/9781491981269</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar">https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar</a><br/>Format: Electronic Resources<br/>Inspired : how to create tech products customers loveent://SD_ILS/0/SD_ILS:23162682024-06-17T00:54:06Z2024-06-17T00:54:06Zby Cagan, Marty, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119387503/?ar">https://learning.oreilly.com/library/view/~/9781119387503/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar">https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar</a><br/>Format: Electronic Resources<br/>Rapid techniques for mapping experiencesent://SD_ILS/0/SD_ILS:23183632024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kalbach, James, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492049159/?ar">https://go.oreilly.com/library-access/library/view/-/9781492049159/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492049159/?ar">https://learning.oreilly.com/library/view/~/9781492049159/?ar</a><br/>Format: Electronic Resources<br/>The transformational consumer : fuel a lifelong love affair with your customers by helping them get healthier, wealthier and wiserent://SD_ILS/0/SD_ILS:23135162024-06-17T00:54:06Z2024-06-17T00:54:06Zby Nelson, Tara-Nicholle, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781626568853">https://learning.oreilly.com/library/view/~/9781626568853</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781626568853/?ar">https://go.oreilly.com/library-access/library/view/-/9781626568853/?ar</a><br/>Format: Electronic Resources<br/>Gathering customer dataent://SD_ILS/0/SD_ILS:23151482024-06-17T00:54:06Z2024-06-17T00:54:06Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar">https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492031185/?ar">https://learning.oreilly.com/library/view/~/9781492031185/?ar</a><br/>Format: Electronic Resources<br/>Jobs to be done : a roadmap for customer-centered innovationent://SD_ILS/0/SD_ILS:23116962024-06-17T00:54:06Z2024-06-17T00:54:06Zby Wunker, Stephen M., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814438084/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438084/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814438084/?ar">https://learning.oreilly.com/library/view/~/9780814438084/?ar</a><br/>Format: Electronic Resources<br/>Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing onesent://SD_ILS/0/SD_ILS:23124872024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hamilton, Rebecca W., author.<br/><a href="https://learning.oreilly.com/library/view/~/53863MIT58202/?ar">https://learning.oreilly.com/library/view/~/53863MIT58202/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/53863MIT58202/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT58202/?ar</a><br/>Format: Electronic Resources<br/>Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramówent://SD_ILS/0/SD_ILS:23259312024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kalbach, James, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781098124991/?ar">https://go.oreilly.com/library-access/library/view/-/9781098124991/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781098124991">https://learning.oreilly.com/library/view/~/9781098124991</a><br/>Format: Electronic Resources<br/>Shopper behavior at the point of purchase : drivers of in-store decision-making and determinants of post-decision satisfaction in a high-involvement product choiceent://SD_ILS/0/SD_ILS:13880402024-06-17T00:54:06Z2024-06-17T00:54:06Zby Schmidt, Toni, 1981- author.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4526633">Click to View</a><br/>Format: Electronic Resources<br/>Looking Beyond the Runway : Airlines Innovating with Best Practices while Facing Realities.ent://SD_ILS/0/SD_ILS:12137302024-06-17T00:54:06Z2024-06-17T00:54:06Zby Taneja, Nawal K.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=513955">Click to View</a><br/>Format: Electronic Resources<br/>Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalitätent://SD_ILS/0/SD_ILS:21207432024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gerdes, Sina, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4741596">Click to View</a><br/>Format: Electronic Resources<br/>Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfactionent://SD_ILS/0/SD_ILS:22098752024-06-17T00:54:06Z2024-06-17T00:54:06Zby Burgess, Peter, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4470720">Click to View</a><br/>Format: Electronic Resources<br/>Competing for customers : why delivering business outcomes is critical in the customer first revolutionent://SD_ILS/0/SD_ILS:23098132024-06-17T00:54:06Z2024-06-17T00:54:06Zby Dasteel, Jeb, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134173153">https://learning.oreilly.com/library/view/~/9780134173153</a>
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<a href="https://learning.oreilly.com/library/view/~/9780134173153/?ar">https://learning.oreilly.com/library/view/~/9780134173153/?ar</a><br/>Format: Electronic Resources<br/>Mapping experiences : a guide to creating value through journeys, blueprints and diagramsent://SD_ILS/0/SD_ILS:23104812024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kalbach, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491923528">https://learning.oreilly.com/library/view/~/9781491923528</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781491923528/?ar">https://go.oreilly.com/library-access/library/view/-/9781491923528/?ar</a><br/>Format: Electronic Resources<br/>Win the Customer : 70 Simple Rules for Sensational Service.ent://SD_ILS/0/SD_ILS:12854662024-06-17T00:54:06Z2024-06-17T00:54:06Zby Martins, Flavio.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2073234">Click to View</a><br/>Format: Electronic Resources<br/>The Huawei storyent://SD_ILS/0/SD_ILS:22243762024-06-17T00:54:06Z2024-06-17T00:54:06Zby Tao, Tian, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1919100">Click to View</a><br/>Format: Electronic Resources<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-06-17T00:54:06Z2024-06-17T00:54:06Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Lean UX mit der Lean-Methode zu besserer User Experienceent://SD_ILS/0/SD_ILS:23083112024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9783958451599">https://learning.oreilly.com/library/view/~/9783958451599</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9783958451599/?ar">https://go.oreilly.com/library-access/library/view/-/9783958451599/?ar</a><br/>Format: Electronic Resources<br/>Customer experience for dummiesent://SD_ILS/0/SD_ILS:23051562024-06-17T00:54:06Z2024-06-17T00:54:06Zby Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format: Electronic Resources<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:23058622024-06-17T00:54:06Z2024-06-17T00:54:06Zby Thompson, Harvey, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780133990447/?ar">https://learning.oreilly.com/library/view/~/9780133990447/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar">https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar</a><br/>Format: Electronic Resources<br/>Experiencia de clienteent://SD_ILS/0/SD_ILS:23091662024-06-17T00:54:06Z2024-06-17T00:54:06Zby González de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format: Electronic Resources<br/>The lean product playbook : how to innovate with minimum viable products and rapid customer feedbackent://SD_ILS/0/SD_ILS:23073062024-06-17T00:54:06Z2024-06-17T00:54:06Zby Olsen, Dan, 1970-<br/><a href="https://learning.oreilly.com/library/view/~/9781118960875/?ar">https://learning.oreilly.com/library/view/~/9781118960875/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118960875">https://learning.oreilly.com/library/view/~/9781118960875</a><br/>Format: Electronic Resources<br/>Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.ent://SD_ILS/0/SD_ILS:12784322024-06-17T00:54:06Z2024-06-17T00:54:06Zby Price, Bill.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1848228">Click to View</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement Through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:12723482024-06-17T00:54:06Z2024-06-17T00:54:06Zby Trefler, Alan.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1693592">Click to View</a><br/>Format: Electronic Resources<br/>The UX five-second rules : guidelines for user experience design's simplest testing techniqueent://SD_ILS/0/SD_ILS:22073012024-06-17T00:54:06Z2024-06-17T00:54:06Zby Doncaster, Paul, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1659906">Click to View</a><br/>Format: Electronic Resources<br/>The customer culture imperative : a leader's guide to driving superior performanceent://SD_ILS/0/SD_ILS:23021192024-06-17T00:54:06Z2024-06-17T00:54:06Zby Brown, Linden, 1938-<br/><a href="https://learning.oreilly.com/library/view/~/9780071821148">https://learning.oreilly.com/library/view/~/9780071821148</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar">https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:23032022024-06-17T00:54:06Z2024-06-17T00:54:06Zby Trefler, Alan.<br/><a href="https://learning.oreilly.com/library/view/~/9781118930281">https://learning.oreilly.com/library/view/~/9781118930281</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar">https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar</a><br/>Format: Electronic Resources<br/>Loyalty Schemes in Retailing : A Comparison of Stand-alone and Multi-partner Programs.ent://SD_ILS/0/SD_ILS:12681022024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hoffmann, Nicolas.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1632177">Click to View</a><br/>Format: Electronic Resources<br/>Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results.ent://SD_ILS/0/SD_ILS:12624572024-06-17T00:54:06Z2024-06-17T00:54:06Zby Freed, Larry.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1402445">Click to View</a><br/>Format: Electronic Resources<br/>Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.ent://SD_ILS/0/SD_ILS:12637332024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hill-Wilson, Martin.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1501427">Click to View</a><br/>Format: Electronic Resources<br/>Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.ent://SD_ILS/0/SD_ILS:12574382024-06-17T00:54:06Z2024-06-17T00:54:06Zby Curtin, Steve.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1183297">Click to View</a><br/>Format: Electronic Resources<br/>Consumer behaviour towards organic food and performance of certification standardsent://SD_ILS/0/SD_ILS:22297542024-06-17T00:54:06Z2024-06-17T00:54:06Zby Bravo, Carlos Antonio Padilla, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5018421">Click to View</a><br/>Format: Electronic Resources<br/>Customer-oriented marketing strategy theory and practiceent://SD_ILS/0/SD_ILS:22699552024-06-17T00:54:06Z2024-06-17T00:54:06Zby Dalgic, Tevfik.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1048436">Click to View</a><br/>Format: Electronic Resources<br/>Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understandent://SD_ILS/0/SD_ILS:22964002024-06-17T00:54:06Z2024-06-17T00:54:06Zby McDonald, Kelly, 1961- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar">https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118461679">https://learning.oreilly.com/library/view/~/9781118461679</a><br/>Format: Electronic Resources<br/>UX for lean startups : faster, smarter user experience research and designent://SD_ILS/0/SD_ILS:22996612024-06-17T00:54:06Z2024-06-17T00:54:06Zby Klein, Laura.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781449335007/?ar">https://go.oreilly.com/library-access/library/view/-/9781449335007/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781449335007/?ar">https://learning.oreilly.com/library/view/~/9781449335007/?ar</a><br/>Format: Electronic Resources<br/>Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputationent://SD_ILS/0/SD_ILS:23015592024-06-17T00:54:06Z2024-06-17T00:54:06Zby Blunt, Carolyn, 1976-<br/><a href="https://learning.oreilly.com/library/view/~/9781118662670">https://learning.oreilly.com/library/view/~/9781118662670</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar">https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar</a><br/>Format: Electronic Resources<br/>Lean UX : applying lean principles to improve user experienceent://SD_ILS/0/SD_ILS:22980052024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gothelf, Jeff, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781449366834">https://learning.oreilly.com/library/view/~/9781449366834</a>
<a href="https://learning.oreilly.com/library/view/~/9781449366834/?ar">https://learning.oreilly.com/library/view/~/9781449366834/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781449366834/?ar">https://go.oreilly.com/library-access/library/view/-/9781449366834/?ar</a><br/>Format: Electronic Resources<br/>Be the best at what matters most : the only strategy you will ever needent://SD_ILS/0/SD_ILS:22968142024-06-17T00:54:06Z2024-06-17T00:54:06Zby Calloway, Joe.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118611180/?ar">https://go.oreilly.com/library-access/library/view/-/9781118611180/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118611180">https://learning.oreilly.com/library/view/~/9781118611180</a><br/>Format: Electronic Resources<br/>The ten principles behind great customer experiencesent://SD_ILS/0/SD_ILS:22992572024-06-17T00:54:06Z2024-06-17T00:54:06Zby Watkinson, Matt, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar">https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273775089/?ar">https://learning.oreilly.com/library/view/~/9780273775089/?ar</a><br/>Format: Electronic Resources<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:23133392024-06-17T00:54:06Z2024-06-17T00:54:06Zby Curtin, Steve, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814432808/?ar">https://go.oreilly.com/library-access/library/view/-/9780814432808/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814432808">https://learning.oreilly.com/library/view/~/9780814432808</a><br/>Format: Electronic Resources<br/>Innovating analytics : word of mouth index--how the next generation of net promoter can increase sales and drive business resultsent://SD_ILS/0/SD_ILS:23082102024-06-17T00:54:06Z2024-06-17T00:54:06Zby Freed, Larry, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118779484/?ar">https://learning.oreilly.com/library/view/~/9781118779484/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118779484/?ar">https://go.oreilly.com/library-access/library/view/-/9781118779484/?ar</a><br/>Format: Electronic Resources<br/>5 star service : how to deliver exceptional customer serviceent://SD_ILS/0/SD_ILS:23103082024-06-17T00:54:06Z2024-06-17T00:54:06Zby Heppell, Michael, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273707929/?ar">https://go.oreilly.com/library-access/library/view/-/9780273707929/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273707929/?ar">https://learning.oreilly.com/library/view/~/9780273707929/?ar</a><br/>Format: Electronic Resources<br/>Evangelist Marketing : What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't.ent://SD_ILS/0/SD_ILS:12390642024-06-17T00:54:06Z2024-06-17T00:54:06Zby Goldfayn, Alex L.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=844493">Click to View</a><br/>Format: Electronic Resources<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:22062222024-06-17T00:54:06Z2024-06-17T00:54:06Zby Rao, Ajit, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1135650">Click to View</a><br/>Format: Electronic Resources<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customersent://SD_ILS/0/SD_ILS:22937822024-06-17T00:54:06Z2024-06-17T00:54:06Zby Soudagar, Reza.<br/><a href="https://learning.oreilly.com/library/view/~/9780071786973">https://learning.oreilly.com/library/view/~/9780071786973</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071786973/?ar">https://learning.oreilly.com/library/view/~/9780071786973/?ar</a><br/>Format: Electronic Resources<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:22937872024-06-17T00:54:06Z2024-06-17T00:54:06Zby Imbriano, Lou.<br/><a href="https://learning.oreilly.com/library/view/~/9780071775267">https://learning.oreilly.com/library/view/~/9780071775267</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar">https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar</a><br/>Format: Electronic Resources<br/>Double your business : how to break through the barriers to higher growth, turnover, and profitent://SD_ILS/0/SD_ILS:22962402024-06-17T00:54:06Z2024-06-17T00:54:06Zby Duncan, Lee.<br/><a href="https://learning.oreilly.com/library/view/~/9780273759492/?ar">https://learning.oreilly.com/library/view/~/9780273759492/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780273759492/?ar">https://go.oreilly.com/library-access/library/view/-/9780273759492/?ar</a><br/>Format: Electronic Resources<br/>User experience innovationent://SD_ILS/0/SD_ILS:22949322024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kraft, Christian.<br/><a href="https://learning.oreilly.com/library/view/~/9781430241492">https://learning.oreilly.com/library/view/~/9781430241492</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar">https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar</a><br/>Format: Electronic Resources<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:22965882024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gallo, Carmine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar">https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071793209">https://learning.oreilly.com/library/view/~/9780071793209</a><br/>Format: Electronic Resources<br/>How to identify the best customers for your businessent://SD_ILS/0/SD_ILS:23072622024-06-17T00:54:06Z2024-06-17T00:54:06Zby Cespedes, Frank V., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/53863MIT54215">https://learning.oreilly.com/library/view/~/53863MIT54215</a><br/>Format: Electronic Resources<br/>Consumer Satisfaction : Advancements in Theory, Modeling, and Empirical Findings.ent://SD_ILS/0/SD_ILS:12504762024-06-17T00:54:06Z2024-06-17T00:54:06Zby Peluso, Alessandro M.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1055973">Click to View</a><br/>Format: Electronic Resources<br/>What's the Secret : To Providing a World-Class Customer Experience.ent://SD_ILS/0/SD_ILS:11992252024-06-17T00:54:06Z2024-06-17T00:54:06Zby DiJulius, John R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=362045">Click to View</a><br/>Format: Electronic Resources<br/>User Unfriendly : Consumer Struggles with Personal Technologies, from Clocks and Sewing Machines to Cars and Computers.ent://SD_ILS/0/SD_ILS:13121412024-06-17T00:54:06Z2024-06-17T00:54:06Zby Corn, Joseph J.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3318749">Click to View</a><br/>Format: Electronic Resources<br/>Growth or bust! : game-changing secrets from a leading corporate strategistent://SD_ILS/0/SD_ILS:23018322024-06-17T00:54:06Z2024-06-17T00:54:06Zby Faust, Mark.<br/><a href="https://learning.oreilly.com/library/view/~/9781601631626/?ar">https://learning.oreilly.com/library/view/~/9781601631626/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601631626">https://learning.oreilly.com/library/view/~/9781601631626</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781601631626/?ar">https://go.oreilly.com/library-access/library/view/-/9781601631626/?ar</a><br/>Format: Electronic Resources<br/>Now, build a great business! : 7 ways to maximize your profits in any marketent://SD_ILS/0/SD_ILS:22901662024-06-17T00:54:06Z2024-06-17T00:54:06Zby Thompson, Mark, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814416976/?ar">https://learning.oreilly.com/library/view/~/9780814416976/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814416976/?ar">https://go.oreilly.com/library-access/library/view/-/9780814416976/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814416976">https://learning.oreilly.com/library/view/~/9780814416976</a><br/>Format: Electronic Resources<br/>How to market to people not like you : "know it or blow it" rules for reaching diverse customersent://SD_ILS/0/SD_ILS:22913602024-06-17T00:54:06Z2024-06-17T00:54:06Zby McDonald, Kelly, 1961- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470879009/?ar">https://go.oreilly.com/library-access/library/view/-/9780470879009/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470879009/?ar">https://learning.oreilly.com/library/view/~/9780470879009/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470879009">https://learning.oreilly.com/library/view/~/9780470879009</a><br/>Format: Electronic Resources<br/>Marketing 3.0ent://SD_ILS/0/SD_ILS:23041482024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kotler, Philip.<br/><a href="https://learning.oreilly.com/library/view/~/9788483565391/?ar">https://learning.oreilly.com/library/view/~/9788483565391/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788483565391">https://learning.oreilly.com/library/view/~/9788483565391</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483565391/?ar">https://go.oreilly.com/library-access/library/view/-/9788483565391/?ar</a><br/>Format: Electronic Resources<br/>Eş ve müşteri nasıl kaybedilir?ent://SD_ILS/0/SD_ILS:23356172024-06-17T00:54:06Z2024-06-17T00:54:06Zby Saydam, Ali, 1946- author.<br/>Format: Books<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:23344412024-06-17T00:54:06Z2024-06-17T00:54:06Zby Imbriano, Lou, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781639296866">https://learning.oreilly.com/library/view/~/9781639296866</a>
<a href="https://learning.oreilly.com/library/view/~/9781639296866/?ar">https://learning.oreilly.com/library/view/~/9781639296866/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar">https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar</a><br/>Format: Sound recording<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:23345202024-06-17T00:54:06Z2024-06-17T00:54:06Zby Soudagar, Reza, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar">https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781639291267">https://learning.oreilly.com/library/view/~/9781639291267</a><br/>Format: Sound recording<br/>Winning with Customers : A Playbook for B2B.ent://SD_ILS/0/SD_ILS:12180962024-06-17T00:54:06Z2024-06-17T00:54:06Zby Pigues, D. Keith.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=573725">Click to View</a><br/>Format: Electronic Resources<br/>Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization.ent://SD_ILS/0/SD_ILS:12141102024-06-17T00:54:06Z2024-06-17T00:54:06Zby INGHILLERI, Leonardo.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=515798">Click to View</a><br/>Format: Electronic Resources<br/>Now, Build a Great Business! : 7 Ways to Maximize Your Profits in Any Market.ent://SD_ILS/0/SD_ILS:12206362024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hesselbein, Frances.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=617425">Click to View</a><br/>Format: Electronic Resources<br/>Operations Rules : Delivering Customer Value through Flexible Operations.ent://SD_ILS/0/SD_ILS:13164972024-06-17T00:54:06Z2024-06-17T00:54:06Zby Simchi-Levi, David.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3339161">Click to View</a><br/>Format: Electronic Resources<br/>Mass customization for personalized communication environments integrating human factorsent://SD_ILS/0/SD_ILS:22617592024-06-17T00:54:06Z2024-06-17T00:54:06Zby Mourlas, Constantinos.<br/>Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-260-2">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-260-2</a><br/>Format: Electronic Resources<br/>Brains on Fire : Igniting Powerful, Sustainable, Word of Mouth Movements.ent://SD_ILS/0/SD_ILS:22895332024-06-17T00:54:06Z2024-06-17T00:54:06Zby Phillips, Robbin.<br/><a href="https://learning.oreilly.com/library/view/~/9780470614181">https://learning.oreilly.com/library/view/~/9780470614181</a>
<a href="https://learning.oreilly.com/library/view/~/9780470614181/?ar">https://learning.oreilly.com/library/view/~/9780470614181/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470614181/?ar">https://go.oreilly.com/library-access/library/view/-/9780470614181/?ar</a><br/>Format: Electronic Resources<br/>Winning with customers : a playbook for B2Bent://SD_ILS/0/SD_ILS:22897222024-06-17T00:54:06Z2024-06-17T00:54:06Zby Pigues, D. Keith.<br/><a href="https://learning.oreilly.com/library/view/~/9780470547991">https://learning.oreilly.com/library/view/~/9780470547991</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar">https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470547991/?ar">https://learning.oreilly.com/library/view/~/9780470547991/?ar</a><br/>Format: Electronic Resources<br/>Exceptional service, exceptional profit : the secrets of building a five-star customer service organizationent://SD_ILS/0/SD_ILS:22888802024-06-17T00:54:06Z2024-06-17T00:54:06Zby Inghilleri, Leonardo, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar">https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814415382">https://learning.oreilly.com/library/view/~/9780814415382</a><br/>Format: Electronic Resources<br/>Superior Customer Satisfaction and Loyalty : Engaging Customers to Drive Performance.ent://SD_ILS/0/SD_ILS:12881612024-06-17T00:54:06Z2024-06-17T00:54:06Zby Goldstein, Sheldon D.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3002665">Click to View</a><br/>Format: Electronic Resources<br/>Fil olunent://SD_ILS/0/SD_ILS:4729082024-06-17T00:54:06Z2024-06-17T00:54:06Zby Kaplan, Steve, 1960- author.<br/>Format: Books<br/>Buying Styles : Simple Lessons in Selling the Way Your Customers Buys.ent://SD_ILS/0/SD_ILS:12070402024-06-17T00:54:06Z2024-06-17T00:54:06Zby CHORBA, Tierah.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=452591">Click to View</a><br/>Format: Electronic Resources<br/>Beyond the Ultimate Question : A Systematic Approach to Improve Customer Loyalty.ent://SD_ILS/0/SD_ILS:12881322024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hayes, Bob E.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3002634">Click to View</a><br/>Format: Electronic Resources<br/>Beyond the ultimate question : a systematic approach to improve customer loyaltyent://SD_ILS/0/SD_ILS:21012232024-06-17T00:54:06Z2024-06-17T00:54:06Zby Hayes, Bob E., 1963- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3002634">Click to View</a><br/>Format: Electronic Resources<br/>Answering the ultimate question : how Net Promoter can transform your businessent://SD_ILS/0/SD_ILS:22859782024-06-17T00:54:06Z2024-06-17T00:54:06Zby Brooks, Laura L., 1963-<br/><a href="https://learning.oreilly.com/library/view/~/9780470260692/?ar">https://learning.oreilly.com/library/view/~/9780470260692/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470260692/?ar">https://go.oreilly.com/library-access/library/view/-/9780470260692/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470260692">https://learning.oreilly.com/library/view/~/9780470260692</a><br/>Format: Electronic Resources<br/>Integrating E-business models for government solutions citizen-centric service oriented methodologies and processesent://SD_ILS/0/SD_ILS:22616382024-06-17T00:54:06Z2024-06-17T00:54:06Zby Chhabra, Susheel.<br/>Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-240-4">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-240-4</a><br/>Format: Electronic Resources<br/>Thank God it's Monday! : how to create a workplace you and your customers loveent://SD_ILS/0/SD_ILS:22864762024-06-17T00:54:06Z2024-06-17T00:54:06Zby Emmerich, Roxanne, 1959-<br/><a href="https://learning.oreilly.com/library/view/~/9780137002962/?ar">https://learning.oreilly.com/library/view/~/9780137002962/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137002962/?ar">https://go.oreilly.com/library-access/library/view/-/9780137002962/?ar</a><br/>Format: Electronic Resources<br/>Managing markets : managing markets and customers.ent://SD_ILS/0/SD_ILS:22998232024-06-17T00:54:06Z2024-06-17T00:54:06Z<a href="https://go.oreilly.com/library-access/library/view/-/9780080557397/?ar">https://go.oreilly.com/library-access/library/view/-/9780080557397/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780080557397/?ar">https://learning.oreilly.com/library/view/~/9780080557397/?ar</a><br/>Format: Electronic Resources<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:22891472024-06-17T00:54:06Z2024-06-17T00:54:06Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780470196120">https://learning.oreilly.com/library/view/~/9780470196120</a>
<a href="https://learning.oreilly.com/library/view/~/9780470196120/?ar">https://learning.oreilly.com/library/view/~/9780470196120/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar">https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar</a><br/>Format: Electronic Resources<br/>Managing the customer experience : a measurement-based approachent://SD_ILS/0/SD_ILS:21011792024-06-17T00:54:06Z2024-06-17T00:54:06Zby Wilburn, Morris, 1953- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3002546">Click to View</a><br/>Format: Electronic Resources<br/>You can't win a fight with your client & 49 other rules for providing great serviceent://SD_ILS/0/SD_ILS:22911682024-06-17T00:54:06Z2024-06-17T00:54:06Zby Markert, Tom.<br/><a href="https://learning.oreilly.com/library/view/~/9780061757884/?ar">https://learning.oreilly.com/library/view/~/9780061757884/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar">https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar</a><br/>Format: Electronic Resources<br/>Amaze your customers! creative tips on winning & keeping your customersent://SD_ILS/0/SD_ILS:2777762024-06-17T00:54:06Z2024-06-17T00:54:06Zby Zanetti, Daniel.<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147990">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147990</a><br/>Format: Electronic Resources<br/>Building Profit Through Building People : Making Your Workforce the Strongest Link in the Value-Profit Chain.ent://SD_ILS/0/SD_ILS:12077912024-06-17T00:54:06Z2024-06-17T00:54:06Zby Carrig, Ken.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=457216">Click to View</a><br/>Format: Electronic Resources<br/>Making meaning : how successful businesses deliver meaningful customer experiencesent://SD_ILS/0/SD_ILS:22823672024-06-17T00:54:06Z2024-06-17T00:54:06Zby Diller, Stephen.<br/><a href="https://learning.oreilly.com/library/view/~/0321374096/?ar">https://learning.oreilly.com/library/view/~/0321374096/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/0321374096">https://learning.oreilly.com/library/view/~/0321374096</a><br/>Format: Electronic Resources<br/>Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referredent://SD_ILS/0/SD_ILS:22871382024-06-17T00:54:06Z2024-06-17T00:54:06Zby Heppell, Michael.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780131370036/?ar">https://go.oreilly.com/library-access/library/view/-/9780131370036/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780131370036/?ar">https://learning.oreilly.com/library/view/~/9780131370036/?ar</a><br/>Format: Electronic Resources<br/>Researching customer satisfaction & loyalty how to find out what people really thinkent://SD_ILS/0/SD_ILS:2766072024-06-17T00:54:06Z2024-06-17T00:54:06Zby Szwarc, Paul.<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=137384">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=137384</a><br/>Format: Electronic Resources<br/>Researching Customer Satisfaction & Loyalty : How to Find Out What People Really Think.ent://SD_ILS/0/SD_ILS:11851312024-06-17T00:54:06Z2024-06-17T00:54:06Zby Szwarc, Paul.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=242759">Click to View</a><br/>Format: Electronic Resources<br/>Müşteri ilişkilerinde hareket noktası : müşteri memnuniyeti ve ölçümüent://SD_ILS/0/SD_ILS:1406162024-06-17T00:54:06Z2024-06-17T00:54:06Zby Acuner, Şebnem Akın.<br/>Format: Books<br/>Customer-Centered Telecommunications Services Marketing.ent://SD_ILS/0/SD_ILS:11834032024-06-17T00:54:06Z2024-06-17T00:54:06Zby Strouse, Karen.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=227694">Click to View</a><br/>Format: Electronic Resources<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:22826762024-06-17T00:54:06Z2024-06-17T00:54:06Zby Thompson, Harvey.<br/><a href="https://go.oreilly.com/library-access/library/view/-/0131453564/?ar">https://go.oreilly.com/library-access/library/view/-/0131453564/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/0131453564/?ar">https://learning.oreilly.com/library/view/~/0131453564/?ar</a><br/>Format: Electronic Resources<br/>Fundamentals of customer-focused management competing through serviceent://SD_ILS/0/SD_ILS:2727722024-06-17T00:54:06Z2024-06-17T00:54:06Zby John, Joby, 1957-<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=125702">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=125702</a><br/>Format: Electronic Resources<br/>Improving Tourism and Hospitality Services.ent://SD_ILS/0/SD_ILS:12887792024-06-17T00:54:06Z2024-06-17T00:54:06Zby Laws, Eric.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3004489">Click to View</a><br/>Format: Electronic Resources<br/>Secret service : hidden systems that deliver unforgettable customer serviceent://SD_ILS/0/SD_ILS:22807672024-06-17T00:54:06Z2024-06-17T00:54:06Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780814426975/?ar">https://learning.oreilly.com/library/view/~/9780814426975/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar">https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814426975">https://learning.oreilly.com/library/view/~/9780814426975</a><br/>Format: Electronic Resources<br/>The service pro : creating better, faster, and different customer experiencesent://SD_ILS/0/SD_ILS:22847902024-06-17T00:54:06Z2024-06-17T00:54:06Zby Tate, Rick.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar">https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780874257311">https://learning.oreilly.com/library/view/~/9780874257311</a><br/>Format: Electronic Resources<br/>Consumer Boycotts : Effecting Change Through the Marketplace and Media.ent://SD_ILS/0/SD_ILS:11799662024-06-17T00:54:06Z2024-06-17T00:54:06Zby Friedman, Monroe.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=170236">Click to View</a><br/>Format: Electronic Resources<br/>Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.ent://SD_ILS/0/SD_ILS:11852122024-06-17T00:54:06Z2024-06-17T00:54:06Zby DiJulius III, John R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=243077">Click to View</a><br/>Format: Electronic Resources<br/>Customer Satisfaction.ent://SD_ILS/0/SD_ILS:13027962024-06-17T00:54:06Z2024-06-17T00:54:06Zby Scott, Dru.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3117006">Click to View</a><br/>Format: Electronic Resources<br/>Customer satisfaction practical tools for building important relationshipsent://SD_ILS/0/SD_ILS:21021102024-06-17T00:54:06Z2024-06-17T00:54:06Zby Scott, Dru.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3117006">Click to View</a><br/>Format: Electronic Resources<br/>Measuring Customer Satisfaction : A Guide to Managing Quality Service.ent://SD_ILS/0/SD_ILS:13027182024-06-17T00:54:06Z2024-06-17T00:54:06Zby Gerson, Richard F.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3116928">Click to View</a><br/>Format: Electronic Resources<br/>Joyless Economy : The Psychology of Human Satisfaction.ent://SD_ILS/0/SD_ILS:11887822024-06-17T00:54:06Z2024-06-17T00:54:06Zby Scitovsky, Tibor.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=272997">Click to View</a><br/>Format: Electronic Resources<br/>