Search Results for - Narrowed by: Electronic books. - Service à la clientèle.

Digital customer service : transforming customer experience for an on-screen world

2024-09-26T10:44:05Z

by DeLisi, Rick, author.
https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar https://learning.oreilly.com/library/view/~/9781119841906/?ar https://learning.oreilly.com/library/view/~/9781119841906
Format: Electronic Resources

Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva

2024-09-26T10:44:05Z

by Villar, Jordi, author.
https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488
Format: Electronic Resources

Inside Your Customer's Imagination

2024-09-26T10:44:05Z

by Bell, Chip R.
https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228
Format: Electronic Resources

Lead with your customer : transform culture and brand into world-class excellence

2024-09-26T10:44:05Z

by Jones, Mark David, author.
https://learning.oreilly.com/library/view/~/9781947308855/?ar https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar
Format: Electronic Resources

How voice technologies enhance the customer experience

2024-09-26T10:44:05Z

by Edgar, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492039044/?ar https://go.oreilly.com/library-access/library/view/-/9781492039044/?ar https://learning.oreilly.com/library/view/~/9781492039044
Format: Electronic Resources

Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

2024-09-26T10:44:05Z

https://learning.oreilly.com/library/view/~/53863MIT60141 https://learning.oreilly.com/library/view/~/53863MIT60141/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar
Format: Electronic Resources

Great customer experience starts with product management.

2024-09-26T10:44:05Z

by LeMay, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492036128 https://learning.oreilly.com/library/view/~/9781492036128/?ar https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar
Format: Electronic Resources

Seamless : a hero's journey of digital disruption, adaptation and human transformation

2024-09-26T10:44:05Z

by Sörman-Nilsson, Anders, author.
https://learning.oreilly.com/library/view/~/9780730332855/?ar https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar
Format: Electronic Resources

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

2024-09-26T10:44:05Z

by Scott, David Meerman, author.
https://learning.oreilly.com/library/view/~/9781119272427/?ar https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar https://learning.oreilly.com/library/view/~/9781119272427
Format: Electronic Resources

The customer experience book : how to design, measure and improve customer experience in your business

2024-09-26T10:44:05Z

by Pennington, Alan (Customer experience consultant), author.
https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar https://learning.oreilly.com/library/view/~/9781292148489/?ar
Format: Electronic Resources

How to wow : 68 effortless ways to make every customer experience amazing

2024-09-26T10:44:05Z

by Swinscoe, Adrian, author.
https://learning.oreilly.com/library/view/~/9781292116877/?ar https://learning.oreilly.com/library/view/~/9781292116877 https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar
Format: Electronic Resources

Be your customer's hero : real-world tips & techniques for the service front lines

2024-09-26T10:44:05Z

by Toporek, Adam.
https://learning.oreilly.com/library/view/~/9780814449059/?ar https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar https://learning.oreilly.com/library/view/~/9780814449059
Format: Electronic Resources

Salesforce Service Cloud for Dummies

2024-09-26T10:44:05Z

by Paz, Jon, author.
https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar https://learning.oreilly.com/library/view/~/9781119010685/?ar
Format: Electronic Resources

Experiencia de cliente

2024-09-26T10:44:05Z

by González de La-Hoz, Marcos, author.
https://learning.oreilly.com/library/view/~/9788483562659/?ar https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar
Format: Electronic Resources

Mastering services pricing : designing pricing that works for you and for your clients

2024-09-26T10:44:05Z

by Doolan, Kevin, author.
https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar https://learning.oreilly.com/library/view/~/9781292063393/?ar
Format: Electronic Resources

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more

2024-09-26T10:44:05Z

by Conlow, Rick, author.
https://learning.oreilly.com/library/view/~/9781601632760/?ar https://learning.oreilly.com/library/view/~/9781601632760 https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar
Format: Electronic Resources

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

2024-09-26T10:44:05Z

by Scott, David Meerman.
https://learning.oreilly.com/library/view/~/9781118939116 https://learning.oreilly.com/library/view/~/9781118939116/?ar https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar
Format: Electronic Resources

Customer experience 3.0 : high-profit strategies in the age of techno service

2024-09-26T10:44:05Z

by Goodman, John A.
https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881
Format: Electronic Resources

Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook

2024-09-26T10:44:05Z

by Havens, Jeff, author.
https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar https://learning.oreilly.com/library/view/~/9780134463667/?ar
Format: Electronic Resources

The Connected Company

2024-09-26T10:44:05Z

by Gray, David, 1957- author.
https://learning.oreilly.com/library/view/~/9781491919460/?ar https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar
Format: Electronic Resources

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

2024-09-26T10:44:05Z

by Mitchell, Dave, 1961-
https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884
Format: Electronic Resources

The customer service solution : managing emotions, trust, and control to win your customer's business

2024-09-26T10:44:05Z

by Dasu, Sriram.
https://learning.oreilly.com/library/view/~/9780071809931 https://learning.oreilly.com/library/view/~/9780071809931/?ar https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar
Format: Electronic Resources

People love you : the real secret to delivering legendary customer service

2024-09-26T10:44:05Z

by Blount, Jeb.
https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880
Format: Electronic Resources

Winning the customer : turn consumers into fans and get them to spend more

2024-09-26T10:44:05Z

by Imbriano, Lou.
https://learning.oreilly.com/library/view/~/9780071775267 https://learning.oreilly.com/library/view/~/9780071775267/?ar https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar
Format: Electronic Resources

Türöffner zum Erfolg : wie Sie bei Gesprächspartnern und Kunden überzeugend auftreten

2024-09-26T10:44:05Z

by Worel, Peter A.
https://learning.oreilly.com/library/view/~/9783527506262 https://learning.oreilly.com/library/view/~/9783527506262/?ar https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar
Format: Electronic Resources

Open services innovation : rethinking your business to grow and compete in a new era

2024-09-26T10:44:05Z

by Chesbrough, Henry William.
https://learning.oreilly.com/library/view/~/9780470905746 https://learning.oreilly.com/library/view/~/9780470905746/?ar https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar
Format: Electronic Resources

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused

2024-09-26T10:44:05Z

by Aun, Michael.
https://learning.oreilly.com/library/view/~/9780470907399 https://go.oreilly.com/library-access/library/view/-/9780470907399/?ar https://learning.oreilly.com/library/view/~/9780470907399/?ar
Format: Electronic Resources

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation

2024-09-26T10:44:05Z

by Bacal, Robert.
https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar https://learning.oreilly.com/library/view/~/9780071745062/?ar
Format: Electronic Resources

A complete and balanced service scorecard : creating value through sustained performance improvement

2024-09-26T10:44:05Z

by Tyagi, Rajesh K.
https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar https://learning.oreilly.com/library/view/~/9780131359437/?ar
Format: Electronic Resources

What's the secret? : to providing a world-class customer experience

2024-09-26T10:44:05Z

by DiJulius, John R., 1964-
https://learning.oreilly.com/library/view/~/9780470196120 https://learning.oreilly.com/library/view/~/9780470196120/?ar https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar
Format: Electronic Resources

A complaint is a gift : recovering customer loyalty when things go wrong

2024-09-26T10:44:05Z

by Barlow, Janelle, 1943-
https://learning.oreilly.com/library/view/~/9781576755822/?ar https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar
Format: Electronic Resources

You can't win a fight with your client & 49 other rules for providing great service

2024-09-26T10:44:05Z

by Markert, Tom.
https://learning.oreilly.com/library/view/~/9780061757884/?ar https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar
Format: Electronic Resources

Emotional value : creating strong bonds with your customers

2024-09-26T10:44:05Z

by Barlow, Janelle, 1943-
https://learning.oreilly.com/library/view/~/1576750795 https://learning.oreilly.com/library/view/~/1576750795/?ar https://go.oreilly.com/library-access/library/view/-/1576750795/?ar
Format: Electronic Resources

Coaching knock your socks off service

2024-09-26T10:44:05Z

by Zemke, Ron.
https://learning.oreilly.com/library/view/~/9780814415818/?ar https://learning.oreilly.com/library/view/~/9780814415818 https://go.oreilly.com/library-access/library/view/-/9780814415818/?ar
Format: Electronic Resources