Search Results for - Narrowed by: Service à la clientèle.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dSUBJECT$002509Subject$002509Service$002b$0025C3$0025A0$002bla$002bclient$0025C3$0025A8le.$002509Service$002b$0025C3$0025A0$002bla$002bclient$0025C3$0025A8le.$0026ps$003d300$0026isd$003dtrue?2024-06-25T14:52:42ZDigital customer service : transforming customer experience for an on-screen worldent://SD_ILS/0/SD_ILS:23289572024-06-25T14:52:42Z2024-06-25T14:52:42Zby DeLisi, Rick, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar">https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119841906/?ar">https://learning.oreilly.com/library/view/~/9781119841906/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119841906">https://learning.oreilly.com/library/view/~/9781119841906</a><br/>Format: Electronic Resources<br/>From impressed to obsessed : 12 principles for turning customers and employees into life-long fansent://SD_ILS/0/SD_ILS:23285502024-06-25T14:52:42Z2024-06-25T14:52:42Zby Picoult, Jon, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781264258796">https://learning.oreilly.com/library/view/~/9781264258796</a>
<a href="https://learning.oreilly.com/library/view/~/9781264258796/?ar">https://learning.oreilly.com/library/view/~/9781264258796/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar">https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar</a><br/>Format: Electronic Resources<br/>Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsivaent://SD_ILS/0/SD_ILS:23257572024-06-25T14:52:42Z2024-06-25T14:52:42Zby Villar, Jordi, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar">https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788412139488/?ar">https://learning.oreilly.com/library/view/~/9788412139488/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788412139488">https://learning.oreilly.com/library/view/~/9788412139488</a><br/>Format: Electronic Resources<br/>Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.ent://SD_ILS/0/SD_ILS:23261542024-06-25T14:52:42Z2024-06-25T14:52:42Zby Baird, Nathan Author.<br/><a href="https://learning.oreilly.com/library/view/~/9780730383642">https://learning.oreilly.com/library/view/~/9780730383642</a>
<a href="https://learning.oreilly.com/library/view/~/9780730383642/?ar">https://learning.oreilly.com/library/view/~/9780730383642/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar">https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar</a><br/>Format: Electronic Resources<br/>Inside Your Customer's Imaginationent://SD_ILS/0/SD_ILS:23261312024-06-25T14:52:42Z2024-06-25T14:52:42Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar">https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781523090228/?ar">https://learning.oreilly.com/library/view/~/9781523090228/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781523090228">https://learning.oreilly.com/library/view/~/9781523090228</a><br/>Format: Electronic Resources<br/>The customer success economy : why every aspect of your business model needs a paradigm shiftent://SD_ILS/0/SD_ILS:23277382024-06-25T14:52:42Z2024-06-25T14:52:42Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar">https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119572763/?ar">https://learning.oreilly.com/library/view/~/9781119572763/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119572763">https://learning.oreilly.com/library/view/~/9781119572763</a><br/>Format: Electronic Resources<br/>The service culture handbook : a step-by-step guide to getting your employees obsessed with customer serviceent://SD_ILS/0/SD_ILS:23241902024-06-25T14:52:42Z2024-06-25T14:52:42Zby Toister, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar">https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781541414556">https://learning.oreilly.com/library/view/~/9781541414556</a>
<a href="https://learning.oreilly.com/library/view/~/9781541414556/?ar">https://learning.oreilly.com/library/view/~/9781541414556/?ar</a><br/>Format: Sound recording<br/>Lead with your customer : transform culture and brand into world-class excellenceent://SD_ILS/0/SD_ILS:23193212024-06-25T14:52:42Z2024-06-25T14:52:42Zby Jones, Mark David, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781947308855/?ar">https://learning.oreilly.com/library/view/~/9781947308855/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar">https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar</a><br/>Format: Electronic Resources<br/>Sales engagement : how the world's fastest growing companies are modernizing sales through humanization at scaleent://SD_ILS/0/SD_ILS:23200362024-06-25T14:52:42Z2024-06-25T14:52:42Zby Medina, Manny, 1973- author, narrator.<br/><a href="https://learning.oreilly.com/library/view/~/9781469074764/?ar">https://learning.oreilly.com/library/view/~/9781469074764/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781469074764/?ar">https://go.oreilly.com/library-access/library/view/-/9781469074764/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781469074764">https://learning.oreilly.com/library/view/~/9781469074764</a><br/>Format: Sound recording<br/>How voice technologies enhance the customer experienceent://SD_ILS/0/SD_ILS:23160532024-06-25T14:52:42Z2024-06-25T14:52:42Zby Edgar, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492039044/?ar">https://learning.oreilly.com/library/view/~/9781492039044/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492039044/?ar">https://go.oreilly.com/library-access/library/view/-/9781492039044/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492039044">https://learning.oreilly.com/library/view/~/9781492039044</a><br/>Format: Electronic Resources<br/>Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?ent://SD_ILS/0/SD_ILS:23170982024-06-25T14:52:42Z2024-06-25T14:52:42Z<a href="https://learning.oreilly.com/library/view/~/53863MIT60141">https://learning.oreilly.com/library/view/~/53863MIT60141</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT60141/?ar">https://learning.oreilly.com/library/view/~/53863MIT60141/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar</a><br/>Format: Electronic Resources<br/>Great customer experience starts with product management.ent://SD_ILS/0/SD_ILS:23156932024-06-25T14:52:42Z2024-06-25T14:52:42Zby LeMay, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492036128">https://learning.oreilly.com/library/view/~/9781492036128</a>
<a href="https://learning.oreilly.com/library/view/~/9781492036128/?ar">https://learning.oreilly.com/library/view/~/9781492036128/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar">https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar</a><br/>Format: Electronic Resources<br/>Customer service training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:23134462024-06-25T14:52:42Z2024-06-25T14:52:42Zby Evenson, Renee, 1951- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814438923">https://learning.oreilly.com/library/view/~/9780814438923</a>
<a href="https://learning.oreilly.com/library/view/~/9780814438923/?ar">https://learning.oreilly.com/library/view/~/9780814438923/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar</a><br/>Format: Electronic Resources<br/>Innovator's Dilemma, the : When New Technologies Cause Great Firms to Failent://SD_ILS/0/SD_ILS:23133872024-06-25T14:52:42Z2024-06-25T14:52:42Zby Christensen, Clayton M.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781681686912/?ar">https://go.oreilly.com/library-access/library/view/-/9781681686912/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781681686912">https://learning.oreilly.com/library/view/~/9781681686912</a>
<a href="https://learning.oreilly.com/library/view/~/9781681686912/?ar">https://learning.oreilly.com/library/view/~/9781681686912/?ar</a><br/>Format: Sound recording<br/>What customers crave : how to create relevant and memorable experiences at every touchpointent://SD_ILS/0/SD_ILS:23113872024-06-25T14:52:42Z2024-06-25T14:52:42Zby Webb, Nicholas J., 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814437827">https://learning.oreilly.com/library/view/~/9780814437827</a>
<a href="https://learning.oreilly.com/library/view/~/9780814437827/?ar">https://learning.oreilly.com/library/view/~/9780814437827/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar">https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar</a><br/>Format: Electronic Resources<br/>Seamless : a hero's journey of digital disruption, adaptation and human transformationent://SD_ILS/0/SD_ILS:23129642024-06-25T14:52:42Z2024-06-25T14:52:42Zby Sörman-Nilsson, Anders, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780730332855/?ar">https://learning.oreilly.com/library/view/~/9780730332855/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar">https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar</a><br/>Format: Electronic Resources<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:23084902024-06-25T14:52:42Z2024-06-25T14:52:42Zby Reason, Ben, 1972- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar">https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923/?ar">https://learning.oreilly.com/library/view/~/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923">https://learning.oreilly.com/library/view/~/9781118988923</a><br/>Format: Electronic Resources<br/>You've been framed : how to reframe your wealth management business and renew client relationshipsent://SD_ILS/0/SD_ILS:23085692024-06-25T14:52:42Z2024-06-25T14:52:42Zby Sclafani, Ray, 1968- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119062011/?ar">https://learning.oreilly.com/library/view/~/9781119062011/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119062011/?ar">https://go.oreilly.com/library-access/library/view/-/9781119062011/?ar</a><br/>Format: Electronic Resources<br/>Competing for customers : why delivering business outcomes is critical in the customer first revolutionent://SD_ILS/0/SD_ILS:23098132024-06-25T14:52:42Z2024-06-25T14:52:42Zby Dasteel, Jeb, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134173153">https://learning.oreilly.com/library/view/~/9780134173153</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar">https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134173153/?ar">https://learning.oreilly.com/library/view/~/9780134173153/?ar</a><br/>Format: Electronic Resources<br/>Customer success : how innovative companies are reducing churn and growing recurring revenueent://SD_ILS/0/SD_ILS:23093912024-06-25T14:52:42Z2024-06-25T14:52:42Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar">https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969/?ar">https://learning.oreilly.com/library/view/~/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969">https://learning.oreilly.com/library/view/~/9781119167969</a><br/>Format: Electronic Resources<br/>The customer experience book : how to design, measure and improve customer experience in your businessent://SD_ILS/0/SD_ILS:23116462024-06-25T14:52:42Z2024-06-25T14:52:42Zby Pennington, Alan (Customer experience consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar">https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292148489/?ar">https://learning.oreilly.com/library/view/~/9781292148489/?ar</a><br/>Format: Electronic Resources<br/>How to wow : 68 effortless ways to make every customer experience amazingent://SD_ILS/0/SD_ILS:23121172024-06-25T14:52:42Z2024-06-25T14:52:42Zby Swinscoe, Adrian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781292116877/?ar">https://learning.oreilly.com/library/view/~/9781292116877/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292116877">https://learning.oreilly.com/library/view/~/9781292116877</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar">https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar</a><br/>Format: Electronic Resources<br/>The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your businessent://SD_ILS/0/SD_ILS:23115012024-06-25T14:52:42Z2024-06-25T14:52:42Zby Scott, David Meerman, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119272427/?ar">https://learning.oreilly.com/library/view/~/9781119272427/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar">https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119272427">https://learning.oreilly.com/library/view/~/9781119272427</a><br/>Format: Electronic Resources<br/>Designing service excellence : people and technologyent://SD_ILS/0/SD_ILS:23051442024-06-25T14:52:42Z2024-06-25T14:52:42Zby Hunt, Brian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781439840467">https://learning.oreilly.com/library/view/~/9781439840467</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar">https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781439840467/?ar">https://learning.oreilly.com/library/view/~/9781439840467/?ar</a><br/>Format: Electronic Resources<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:23066882024-06-25T14:52:42Z2024-06-25T14:52:42Zby Loeffler, Bruce, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119028772">https://learning.oreilly.com/library/view/~/9781119028772</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar">https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119028772/?ar">https://learning.oreilly.com/library/view/~/9781119028772/?ar</a><br/>Format: Electronic Resources<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:23064352024-06-25T14:52:42Z2024-06-25T14:52:42Zby Svane, Mikkel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar">https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118980866/?ar">https://learning.oreilly.com/library/view/~/9781118980866/?ar</a><br/>Format: Electronic Resources<br/>Experiencia de clienteent://SD_ILS/0/SD_ILS:23091662024-06-25T14:52:42Z2024-06-25T14:52:42Zby González de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format: Electronic Resources<br/>Be our guest : perfecting the art of customer serviceent://SD_ILS/0/SD_ILS:23071802024-06-25T14:52:42Z2024-06-25T14:52:42Zby Kinni, Theodore B., 1956- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar">https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781494592332/?ar">https://learning.oreilly.com/library/view/~/9781494592332/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781494592332">https://learning.oreilly.com/library/view/~/9781494592332</a><br/>Format: Sound recording<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-06-25T14:52:42Z2024-06-25T14:52:42Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
<a href="https://learning.oreilly.com/library/view/~/9781118954829/?ar">https://learning.oreilly.com/library/view/~/9781118954829/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Customer experience for dummiesent://SD_ILS/0/SD_ILS:23051562024-06-25T14:52:42Z2024-06-25T14:52:42Zby Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format: Electronic Resources<br/>Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of thingsent://SD_ILS/0/SD_ILS:23076502024-06-25T14:52:42Z2024-06-25T14:52:42Zby Weinman, Joe, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118995396">https://learning.oreilly.com/library/view/~/9781118995396</a>
<a href="https://learning.oreilly.com/library/view/~/9781118995396/?ar">https://learning.oreilly.com/library/view/~/9781118995396/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar">https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar</a><br/>Format: Electronic Resources<br/>What great service leaders know and do : creating breakthroughs in service firmsent://SD_ILS/0/SD_ILS:23089402024-06-25T14:52:42Z2024-06-25T14:52:42Zby Heskett, James L., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar">https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781626565869/?ar">https://learning.oreilly.com/library/view/~/9781626565869/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781626565869">https://learning.oreilly.com/library/view/~/9781626565869</a><br/>Format: Electronic Resources<br/>Salesforce Service Cloud for Dummiesent://SD_ILS/0/SD_ILS:23074912024-06-25T14:52:42Z2024-06-25T14:52:42Zby Paz, Jon, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar">https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119010685/?ar">https://learning.oreilly.com/library/view/~/9781119010685/?ar</a><br/>Format: Electronic Resources<br/>Mastering services pricing : designing pricing that works for you and for your clientsent://SD_ILS/0/SD_ILS:23103882024-06-25T14:52:42Z2024-06-25T14:52:42Zby Doolan, Kevin, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar">https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292063393/?ar">https://learning.oreilly.com/library/view/~/9781292063393/?ar</a><br/>Format: Electronic Resources<br/>Be your customer's hero : real-world tips & techniques for the service front linesent://SD_ILS/0/SD_ILS:23257742024-06-25T14:52:42Z2024-06-25T14:52:42Zby Toporek, Adam.<br/><a href="https://learning.oreilly.com/library/view/~/9780814449059/?ar">https://learning.oreilly.com/library/view/~/9780814449059/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814449059">https://learning.oreilly.com/library/view/~/9780814449059</a><br/>Format: Electronic Resources<br/>Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbookent://SD_ILS/0/SD_ILS:23094182024-06-25T14:52:42Z2024-06-25T14:52:42Zby Havens, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar">https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134463667/?ar">https://learning.oreilly.com/library/view/~/9780134463667/?ar</a><br/>Format: Electronic Resources<br/>Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder valueent://SD_ILS/0/SD_ILS:23035652024-06-25T14:52:42Z2024-06-25T14:52:42Zby Oliveira, Alexandre.<br/><a href="https://learning.oreilly.com/library/view/~/9780133764574">https://learning.oreilly.com/library/view/~/9780133764574</a>
<a href="https://learning.oreilly.com/library/view/~/9780133764574/?ar">https://learning.oreilly.com/library/view/~/9780133764574/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar">https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar</a><br/>Format: Electronic Resources<br/>Legendary service : the key is to careent://SD_ILS/0/SD_ILS:23034922024-06-25T14:52:42Z2024-06-25T14:52:42Zby Blanchard, Kenneth H., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar">https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071819046">https://learning.oreilly.com/library/view/~/9780071819046</a><br/>Format: Electronic Resources<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:23051672024-06-25T14:52:42Z2024-06-25T14:52:42Zby Osterwalder, Alexander, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118968062/?ar">https://learning.oreilly.com/library/view/~/9781118968062/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118968062/?ar">https://go.oreilly.com/library-access/library/view/-/9781118968062/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118968062">https://learning.oreilly.com/library/view/~/9781118968062</a><br/>Format: Electronic Resources<br/>The Connected Companyent://SD_ILS/0/SD_ILS:23055282024-06-25T14:52:42Z2024-06-25T14:52:42Zby Gray, David, 1957- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491919460/?ar">https://learning.oreilly.com/library/view/~/9781491919460/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar">https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar</a><br/>Format: Electronic Resources<br/>Customer experience 3.0 : high-profit strategies in the age of techno serviceent://SD_ILS/0/SD_ILS:23037902024-06-25T14:52:42Z2024-06-25T14:52:42Zby Goodman, John A.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar">https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814433881/?ar">https://learning.oreilly.com/library/view/~/9780814433881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814433881">https://learning.oreilly.com/library/view/~/9780814433881</a><br/>Format: Electronic Resources<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:23036832024-06-25T14:52:42Z2024-06-25T14:52:42Zby McKain, Scott.<br/><a href="https://learning.oreilly.com/library/view/~/9780071822152">https://learning.oreilly.com/library/view/~/9780071822152</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar">https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071822152/?ar">https://learning.oreilly.com/library/view/~/9780071822152/?ar</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:23032022024-06-25T14:52:42Z2024-06-25T14:52:42Zby Trefler, Alan.<br/><a href="https://learning.oreilly.com/library/view/~/9781118930281">https://learning.oreilly.com/library/view/~/9781118930281</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar">https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar</a><br/>Format: Electronic Resources<br/>The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your businessent://SD_ILS/0/SD_ILS:23038722024-06-25T14:52:42Z2024-06-25T14:52:42Zby Scott, David Meerman.<br/><a href="https://learning.oreilly.com/library/view/~/9781118939116">https://learning.oreilly.com/library/view/~/9781118939116</a>
<a href="https://learning.oreilly.com/library/view/~/9781118939116/?ar">https://learning.oreilly.com/library/view/~/9781118939116/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar">https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar</a><br/>Format: Electronic Resources<br/>Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for moreent://SD_ILS/0/SD_ILS:23008582024-06-25T14:52:42Z2024-06-25T14:52:42Zby Conlow, Rick, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781601632760/?ar">https://learning.oreilly.com/library/view/~/9781601632760/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601632760">https://learning.oreilly.com/library/view/~/9781601632760</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar">https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar</a><br/>Format: Electronic Resources<br/>The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operationsent://SD_ILS/0/SD_ILS:23016052024-06-25T14:52:42Z2024-06-25T14:52:42Zby Fawcett, Stanley E.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133453881/?ar">https://go.oreilly.com/library-access/library/view/-/9780133453881/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780133453881">https://learning.oreilly.com/library/view/~/9780133453881</a><br/>Format: Electronic Resources<br/>The customer culture imperative : a leader's guide to driving superior performanceent://SD_ILS/0/SD_ILS:23021192024-06-25T14:52:42Z2024-06-25T14:52:42Zby Brown, Linden, 1938-<br/><a href="https://learning.oreilly.com/library/view/~/9780071821148">https://learning.oreilly.com/library/view/~/9780071821148</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar">https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar</a><br/>Format: Electronic Resources<br/>The customer-driven organization : employing the kano modelent://SD_ILS/0/SD_ILS:23180282024-06-25T14:52:42Z2024-06-25T14:52:42Zby Coleman, Lance B., author.<br/><a href="https://learning.oreilly.com/library/view/~/9781482217100">https://learning.oreilly.com/library/view/~/9781482217100</a>
<a href="https://learning.oreilly.com/library/view/~/9781482217100/?ar">https://learning.oreilly.com/library/view/~/9781482217100/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781482217100/?ar">https://go.oreilly.com/library-access/library/view/-/9781482217100/?ar</a><br/>Format: Electronic Resources<br/>Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputationent://SD_ILS/0/SD_ILS:23015592024-06-25T14:52:42Z2024-06-25T14:52:42Zby Blunt, Carolyn, 1976-<br/><a href="https://learning.oreilly.com/library/view/~/9781118662670">https://learning.oreilly.com/library/view/~/9781118662670</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar">https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar</a><br/>Format: Electronic Resources<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:22975962024-06-25T14:52:42Z2024-06-25T14:52:42Zby Gallagher, Richard S.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814431832/?ar">https://learning.oreilly.com/library/view/~/9780814431832/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar">https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar</a><br/>Format: Electronic Resources<br/>Customer CEO : how to profit from the power of your customersent://SD_ILS/0/SD_ILS:22997122024-06-25T14:52:42Z2024-06-25T14:52:42Zby Wall, Chuck.<br/><a href="https://learning.oreilly.com/library/view/~/9781937134389/?ar">https://learning.oreilly.com/library/view/~/9781937134389/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781937134389/?ar">https://go.oreilly.com/library-access/library/view/-/9781937134389/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781937134389">https://learning.oreilly.com/library/view/~/9781937134389</a><br/>Format: Electronic Resources<br/>The winning manager's playbook : 6 practices every manager needs to succeedent://SD_ILS/0/SD_ILS:22984912024-06-25T14:52:42Z2024-06-25T14:52:42Zby Cioffi, John.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar">https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601632739/?ar">https://learning.oreilly.com/library/view/~/9781601632739/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601632739">https://learning.oreilly.com/library/view/~/9781601632739</a><br/>Format: Electronic Resources<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:23001572024-06-25T14:52:42Z2024-06-25T14:52:42Zby Mitchell, Dave, 1961-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar">https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118726884">https://learning.oreilly.com/library/view/~/9781118726884</a><br/>Format: Electronic Resources<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:22981472024-06-25T14:52:42Z2024-06-25T14:52:42Zby Toister, Jeff.<br/><a href="https://learning.oreilly.com/library/view/~/9780814431993/?ar">https://learning.oreilly.com/library/view/~/9780814431993/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar</a><br/>Format: Electronic Resources<br/>The ten principles behind great customer experiencesent://SD_ILS/0/SD_ILS:22992572024-06-25T14:52:42Z2024-06-25T14:52:42Zby Watkinson, Matt, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar">https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273775089/?ar">https://learning.oreilly.com/library/view/~/9780273775089/?ar</a><br/>Format: Electronic Resources<br/>Managing knock your socks off serviceent://SD_ILS/0/SD_ILS:22984832024-06-25T14:52:42Z2024-06-25T14:52:42Zby Bell, Chip R.<br/><a href="https://learning.oreilly.com/library/view/~/9780814432044">https://learning.oreilly.com/library/view/~/9780814432044</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814432044/?ar">https://go.oreilly.com/library-access/library/view/-/9780814432044/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814432044/?ar">https://learning.oreilly.com/library/view/~/9780814432044/?ar</a><br/>Format: Electronic Resources<br/>People love you : the real secret to delivering legendary customer serviceent://SD_ILS/0/SD_ILS:22964152024-06-25T14:52:42Z2024-06-25T14:52:42Zby Blount, Jeb.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar">https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118555880/?ar">https://learning.oreilly.com/library/view/~/9781118555880/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118555880">https://learning.oreilly.com/library/view/~/9781118555880</a><br/>Format: Electronic Resources<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:22965412024-06-25T14:52:42Z2024-06-25T14:52:42Zby Solis, Brian.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar">https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118457191/?ar">https://learning.oreilly.com/library/view/~/9781118457191/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118457191">https://learning.oreilly.com/library/view/~/9781118457191</a><br/>Format: Electronic Resources<br/>Gemba walks for service excellence : the step-by-step guide for identifying service delightersent://SD_ILS/0/SD_ILS:22997112024-06-25T14:52:42Z2024-06-25T14:52:42Zby Petruska, Robert.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar">https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781439886762/?ar">https://learning.oreilly.com/library/view/~/9781439886762/?ar</a><br/>Format: Electronic Resources<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:22928302024-06-25T14:52:42Z2024-06-25T14:52:42Zby Bush, John, illustrator.<br/><a href="https://learning.oreilly.com/library/view/~/9780814417553">https://learning.oreilly.com/library/view/~/9780814417553</a>
<a href="https://learning.oreilly.com/library/view/~/9780814417553/?ar">https://learning.oreilly.com/library/view/~/9780814417553/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814417553/?ar">https://go.oreilly.com/library-access/library/view/-/9780814417553/?ar</a><br/>Format: Electronic Resources<br/>@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniquesent://SD_ILS/0/SD_ILS:22935732024-06-25T14:52:42Z2024-06-25T14:52:42Zby Eliason, Frank, 1972-<br/><a href="https://learning.oreilly.com/library/view/~/9781118217221">https://learning.oreilly.com/library/view/~/9781118217221</a>
<a href="https://learning.oreilly.com/library/view/~/9781118217221/?ar">https://learning.oreilly.com/library/view/~/9781118217221/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar">https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar</a><br/>Format: Electronic Resources<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:22936072024-06-25T14:52:42Z2024-06-25T14:52:42Zby Barger, Christopher.<br/><a href="https://learning.oreilly.com/library/view/~/9780071768252/?ar">https://learning.oreilly.com/library/view/~/9780071768252/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071768252/?ar">https://go.oreilly.com/library-access/library/view/-/9780071768252/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071768252">https://learning.oreilly.com/library/view/~/9780071768252</a><br/>Format: Electronic Resources<br/>Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get resultsent://SD_ILS/0/SD_ILS:22961042024-06-25T14:52:42Z2024-06-25T14:52:42Zby Evenson, Renee, 1951- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar">https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814420324">https://learning.oreilly.com/library/view/~/9780814420324</a><br/>Format: Electronic Resources<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:22937872024-06-25T14:52:42Z2024-06-25T14:52:42Zby Imbriano, Lou.<br/><a href="https://learning.oreilly.com/library/view/~/9780071775267">https://learning.oreilly.com/library/view/~/9780071775267</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar">https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar</a><br/>Format: Electronic Resources<br/>The Zappos experience : 5 principles to inspire, engage, and wowent://SD_ILS/0/SD_ILS:22937912024-06-25T14:52:42Z2024-06-25T14:52:42Zby Michelli, Joseph A., 1960-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071749589/?ar">https://go.oreilly.com/library-access/library/view/-/9780071749589/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071749589">https://learning.oreilly.com/library/view/~/9780071749589</a><br/>Format: Electronic Resources<br/>Design like Apple : seven principles for creating insanely great products, services, and experiencesent://SD_ILS/0/SD_ILS:22954632024-06-25T14:52:42Z2024-06-25T14:52:42Zby Edson, John, 1966-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118331767/?ar">https://go.oreilly.com/library-access/library/view/-/9781118331767/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814417904">https://learning.oreilly.com/library/view/~/9780814417904</a><br/>Format: Electronic Resources<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:22965882024-06-25T14:52:42Z2024-06-25T14:52:42Zby Gallo, Carmine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar">https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar">https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar</a><br/>Format: Electronic Resources<br/>It's the customer, stupid! : 34 wake-up calls to help you stay client-focusedent://SD_ILS/0/SD_ILS:22909462024-06-25T14:52:42Z2024-06-25T14:52:42Zby Aun, Michael.<br/><a href="https://learning.oreilly.com/library/view/~/9780470907399">https://learning.oreilly.com/library/view/~/9780470907399</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470907399/?ar">https://learning.oreilly.com/library/view/~/9780470907399/?ar</a><br/>Format: Electronic Resources<br/>Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situationent://SD_ILS/0/SD_ILS:22903922024-06-25T14:52:42Z2024-06-25T14:52:42Zby Bacal, Robert.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar">https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar">https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar</a><br/>Format: Electronic Resources<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:22914782024-06-25T14:52:42Z2024-06-25T14:52:42Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar">https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781605099767">https://learning.oreilly.com/library/view/~/9781605099767</a><br/>Format: Electronic Resources<br/>The relationship edge : the key to strategic influence and selling successent://SD_ILS/0/SD_ILS:22910492024-06-25T14:52:42Z2024-06-25T14:52:42Zby Acuff, Jerry, 1949-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar">https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470915479/?ar">https://learning.oreilly.com/library/view/~/9780470915479/?ar</a><br/>Format: Electronic Resources<br/>54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication illsent://SD_ILS/0/SD_ILS:22931832024-06-25T14:52:42Z2024-06-25T14:52:42Zby Friedman, Nancy J.<br/><a href="https://learning.oreilly.com/library/view/~/9781599962559/?ar">https://learning.oreilly.com/library/view/~/9781599962559/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781599962559">https://learning.oreilly.com/library/view/~/9781599962559</a><br/>Format: Electronic Resources<br/>Customer service : new rules for a social media worldent://SD_ILS/0/SD_ILS:22915452024-06-25T14:52:42Z2024-06-25T14:52:42Zby Shankman, Peter.<br/><a href="https://learning.oreilly.com/library/view/~/9780132116916/?ar">https://learning.oreilly.com/library/view/~/9780132116916/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780132116916/?ar">https://go.oreilly.com/library-access/library/view/-/9780132116916/?ar</a><br/>Format: Electronic Resources<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:22927842024-06-25T14:52:42Z2024-06-25T14:52:42Zby Carroll, Becky, 1966-<br/><a href="https://learning.oreilly.com/library/view/~/9781118095461/?ar">https://learning.oreilly.com/library/view/~/9781118095461/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118095461">https://learning.oreilly.com/library/view/~/9781118095461</a><br/>Format: Electronic Resources<br/>Know your fans : using word-of-mouth marketing to sell your productsent://SD_ILS/0/SD_ILS:22881472024-06-25T14:52:42Z2024-06-25T14:52:42Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780131375321">https://learning.oreilly.com/library/view/~/9780131375321</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780131375321/?ar">https://go.oreilly.com/library-access/library/view/-/9780131375321/?ar</a><br/>Format: Electronic Resources<br/>We are smarter than me : crowdsourcing new businessesent://SD_ILS/0/SD_ILS:22881412024-06-25T14:52:42Z2024-06-25T14:52:42Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780132144063">https://learning.oreilly.com/library/view/~/9780132144063</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780132144063/?ar">https://go.oreilly.com/library-access/library/view/-/9780132144063/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780132144063/?ar">https://learning.oreilly.com/library/view/~/9780132144063/?ar</a><br/>Format: Electronic Resources<br/>How great products and services supply great user experiencesent://SD_ILS/0/SD_ILS:22881422024-06-25T14:52:42Z2024-06-25T14:52:42Zby Brunner, Robert, 1958-<br/><a href="https://learning.oreilly.com/library/view/~/9780132143615">https://learning.oreilly.com/library/view/~/9780132143615</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780132143615/?ar">https://go.oreilly.com/library-access/library/view/-/9780132143615/?ar</a><br/>Format: Electronic Resources<br/>Tapping into the collective wisdom of community to make great productsent://SD_ILS/0/SD_ILS:22878692024-06-25T14:52:42Z2024-06-25T14:52:42Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137082773/?ar">https://learning.oreilly.com/library/view/~/9780137082773/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470591260">https://learning.oreilly.com/library/view/~/9780470591260</a><br/>Format: Electronic Resources<br/>Crowdsourcing your brand : how to tap customer desireent://SD_ILS/0/SD_ILS:22878812024-06-25T14:52:42Z2024-06-25T14:52:42Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137083114/?ar">https://learning.oreilly.com/library/view/~/9780137083114/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780273738077/?ar">https://go.oreilly.com/library-access/library/view/-/9780273738077/?ar</a><br/>Format: Electronic Resources<br/>--And the clients went wild! : how savvy professionals win all the business they wantent://SD_ILS/0/SD_ILS:22907832024-06-25T14:52:42Z2024-06-25T14:52:42Zby Kuzmeski, Maribeth.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470601761/?ar">https://go.oreilly.com/library-access/library/view/-/9780470601761/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470601761/?ar">https://learning.oreilly.com/library/view/~/9780470601761/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470601761">https://learning.oreilly.com/library/view/~/9780470601761</a><br/>Format: Electronic Resources<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:22931242024-06-25T14:52:42Z2024-06-25T14:52:42Zby Kamin, Maxine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781562865900/?ar">https://go.oreilly.com/library-access/library/view/-/9781562865900/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781562865900/?ar">https://learning.oreilly.com/library/view/~/9781562865900/?ar</a><br/>Format: Electronic Resources<br/>Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the saleent://SD_ILS/0/SD_ILS:22869302024-06-25T14:52:42Z2024-06-25T14:52:42Zby Lent, Robin.<br/><a href="https://learning.oreilly.com/library/view/~/9780470457993/?ar">https://learning.oreilly.com/library/view/~/9780470457993/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470457993/?ar">https://go.oreilly.com/library-access/library/view/-/9780470457993/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470457993">https://learning.oreilly.com/library/view/~/9780470457993</a><br/>Format: Electronic Resources<br/>Who's your Gladys? : how to turn even the most difficult customer into your biggest fanent://SD_ILS/0/SD_ILS:22875942024-06-25T14:52:42Z2024-06-25T14:52:42Zby Suttle, Marilyn.<br/><a href="https://learning.oreilly.com/library/view/~/9780814414392/?ar">https://learning.oreilly.com/library/view/~/9780814414392/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814414392/?ar">https://go.oreilly.com/library-access/library/view/-/9780814414392/?ar</a><br/>Format: Electronic Resources<br/>Living service : how to deliver the service of the future todayent://SD_ILS/0/SD_ILS:22870132024-06-25T14:52:42Z2024-06-25T14:52:42Zby Silvester, Marc.<br/><a href="https://learning.oreilly.com/library/view/~/9780131370098/?ar">https://learning.oreilly.com/library/view/~/9780131370098/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780131370098/?ar">https://go.oreilly.com/library-access/library/view/-/9780131370098/?ar</a><br/>Format: Electronic Resources<br/>A complaint is a gift : recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:22857102024-06-25T14:52:42Z2024-06-25T14:52:42Zby Barlow, Janelle, 1943-<br/><a href="https://learning.oreilly.com/library/view/~/9781576755822/?ar">https://learning.oreilly.com/library/view/~/9781576755822/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar">https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar</a><br/>Format: Electronic Resources<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:22846572024-06-25T14:52:42Z2024-06-25T14:52:42Zby Tyagi, Rajesh K.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar">https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780131359437/?ar">https://learning.oreilly.com/library/view/~/9780131359437/?ar</a><br/>Format: Electronic Resources<br/>The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Companyent://SD_ILS/0/SD_ILS:22879202024-06-25T14:52:42Z2024-06-25T14:52:42Zby Michelli, Joseph A., 1960-<br/><a href="https://learning.oreilly.com/library/view/~/9780071641630">https://learning.oreilly.com/library/view/~/9780071641630</a>
<a href="https://learning.oreilly.com/library/view/~/9780071641630/?ar">https://learning.oreilly.com/library/view/~/9780071641630/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071641630/?ar">https://go.oreilly.com/library-access/library/view/-/9780071641630/?ar</a><br/>Format: Electronic Resources<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:22891472024-06-25T14:52:42Z2024-06-25T14:52:42Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780470196120">https://learning.oreilly.com/library/view/~/9780470196120</a>
<a href="https://learning.oreilly.com/library/view/~/9780470196120/?ar">https://learning.oreilly.com/library/view/~/9780470196120/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar">https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar</a><br/>Format: Electronic Resources<br/>How to get your customers swearing by you, not at you : telephone doctor's guide to customer service trainingent://SD_ILS/0/SD_ILS:22930482024-06-25T14:52:42Z2024-06-25T14:52:42Zby Friedman, Nancy J.<br/><a href="https://learning.oreilly.com/library/view/~/9781599961514">https://learning.oreilly.com/library/view/~/9781599961514</a>
<a href="https://learning.oreilly.com/library/view/~/9781599961514/?ar">https://learning.oreilly.com/library/view/~/9781599961514/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781599961514/?ar">https://go.oreilly.com/library-access/library/view/-/9781599961514/?ar</a><br/>Format: Electronic Resources<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:22841352024-06-25T14:52:42Z2024-06-25T14:52:42Zby Evenson, Renee, 1951-<br/><a href="https://learning.oreilly.com/library/view/~/9780814474549/?ar">https://learning.oreilly.com/library/view/~/9780814474549/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814474549/?ar">https://go.oreilly.com/library-access/library/view/-/9780814474549/?ar</a><br/>Format: Electronic Resources<br/>101 ways to improve customer service : training, tools, tips, and techniquesent://SD_ILS/0/SD_ILS:22837352024-06-25T14:52:42Z2024-06-25T14:52:42Zby Ukens, Lorraine L.<br/><a href="https://learning.oreilly.com/library/view/~/9780787982003">https://learning.oreilly.com/library/view/~/9780787982003</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780787982003/?ar">https://go.oreilly.com/library-access/library/view/-/9780787982003/?ar</a><br/>Format: Electronic Resources<br/>101 ways to build better relationships with your customersent://SD_ILS/0/SD_ILS:22849752024-06-25T14:52:42Z2024-06-25T14:52:42Zby Garber, Peter R.<br/><a href="https://learning.oreilly.com/library/view/~/9781599960630">https://learning.oreilly.com/library/view/~/9781599960630</a>
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<a href="https://learning.oreilly.com/library/view/~/9780761213468/?ar">https://learning.oreilly.com/library/view/~/9780761213468/?ar</a><br/>Format: Electronic Resources<br/>Emotional value : creating strong bonds with your customersent://SD_ILS/0/SD_ILS:22806512024-06-25T14:52:42Z2024-06-25T14:52:42Zby Barlow, Janelle, 1943-<br/><a href="https://learning.oreilly.com/library/view/~/1576750795">https://learning.oreilly.com/library/view/~/1576750795</a>
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