Search Results for - Narrowed by: Consumer satisfaction.

The customer education playbook : how leading companies engage, convert, and retain customers

2024-06-07T12:55:38Z

by Quick, Daniel, author.
https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar https://learning.oreilly.com/library/view/~/9781119822509/?ar https://learning.oreilly.com/library/view/~/9781119822509
Format: Electronic Resources

The customer education playbook : how leading companies engage, convert, and retain customers

2024-06-07T12:55:38Z

by Quick, Daniel, author.
https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar https://learning.oreilly.com/library/view/~/9781663719614/?ar https://learning.oreilly.com/library/view/~/9781663719614
Format: Sound recording

The Metail Economy

2024-06-07T12:55:38Z

by Bines, Joel.
https://learning.oreilly.com/library/view/~/9781264274642/?ar https://go.oreilly.com/library-access/library/view/-/9781264274642/?ar https://learning.oreilly.com/library/view/~/9781264274642
Format: Electronic Resources

Shift : how to transform motion into progress in business

2024-06-07T12:55:38Z

by Lees, Richard (Chief strategy officer), author.
https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar https://learning.oreilly.com/library/view/~/9781663719218/?ar https://learning.oreilly.com/library/view/~/9781663719218
Format: Sound recording

Make your brand matter : experience-driven solutions to capture customers and keep them loyal

2024-06-07T12:55:38Z

by Soechtig, Steven G., author.
https://learning.oreilly.com/library/view/~/9781119860341 https://learning.oreilly.com/library/view/~/9781119860341/?ar https://go.oreilly.com/library-access/library/view/-/9781119860341/?ar
Format: Electronic Resources

Lean UX : mit agilen Teams erfolgreiche Produkte designen

2024-06-07T12:55:38Z

by Gothelf, Jeff, author.
https://learning.oreilly.com/library/view/~/9781098141462/?ar https://go.oreilly.com/library-access/library/view/-/9781098141462/?ar https://learning.oreilly.com/library/view/~/9781098141462
Format: Electronic Resources

The frictionless organization : deliver great customer experiences with less effort

2024-06-07T12:55:38Z

by Price, Bill, 1950- author.
https://learning.oreilly.com/library/view/~/9781523000166 https://learning.oreilly.com/library/view/~/9781523000166/?ar https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar
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Shift : transform motion into progress in business

2024-06-07T12:55:38Z

by Lees, Richard (Chief strategy officer), author.
https://learning.oreilly.com/library/view/~/9781119810148 https://go.oreilly.com/library-access/library/view/-/9781119810148/?ar https://learning.oreilly.com/library/view/~/9781119810148/?ar
Format: Electronic Resources

Customer value starvation can kill : prevention and cure

2024-06-07T12:55:38Z

by Mahajan, Gautam, author.
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Format: Electronic Resources

The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organization

2024-06-07T12:55:38Z

by Lowdermilk, Travis, author.
https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar https://learning.oreilly.com/library/view/~/9781492058700/?ar https://learning.oreilly.com/library/view/~/9781492058700
Format: Electronic Resources

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

2024-06-07T12:55:38Z

by Toister, Jeff, author.
https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar https://learning.oreilly.com/library/view/~/9781541414556 https://learning.oreilly.com/library/view/~/9781541414556/?ar
Format: Sound recording

Rapid data driven sales maximization and churn reduction.

2024-06-07T12:55:38Z

by Gold, Carl, presenter.
https://learning.oreilly.com/videos/~/10000MNLV202119 https://learning.oreilly.com/videos/~/10000MNLV202119/?ar https://go.oreilly.com/library-access/library/view/-/10000MNLV202119/?ar
Format: Video recording

Discovering what our players will thank us for.

2024-06-07T12:55:38Z

by Claussen, Jacob, on-screen presenter.
https://learning.oreilly.com/videos/~/00000NPDNGEBZJI https://learning.oreilly.com/videos/~/00000NPDNGEBZJI/?ar https://go.oreilly.com/library-access/library/view/-/00000NPDNGEBZJI/?ar
Format: Electronic Resources

Freedom within a framework : hearing the voice of the customer on the factory floor

2024-06-07T12:55:38Z

by Cafaro, Paul G., author.
https://go.oreilly.com/library-access/library/view/-/9780429662997/?ar https://learning.oreilly.com/library/view/~/9780429662997/?ar https://learning.oreilly.com/library/view/~/9780429662997
Format: Electronic Resources

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers--while driving growth for your company

2024-06-07T12:55:38Z

by Vaidyanathan, Ashvin, 1980- author.
https://learning.oreilly.com/library/view/~/9781119624615 https://learning.oreilly.com/library/view/~/9781119624615/?ar https://go.oreilly.com/library-access/library/view/-/9781119624615/?ar
Format: Electronic Resources

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers-while driving growth for your company

2024-06-07T12:55:38Z

by Vaidyanathan, Ashvin, 1980- author.
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Format: Electronic Resources

Re-inventing customer engagement using machine learning

2024-06-07T12:55:38Z

by Gabrysiak, Laura, on-screen presenter.
https://learning.oreilly.com/videos/~/00000J5PN9KUXT4 https://go.oreilly.com/library-access/library/view/-/00000J5PN9KUXT4/?ar https://learning.oreilly.com/videos/~/00000J5PN9KUXT4/?ar
Format: Electronic Resources

Hulu and Hang : Understanding Viewer Sessions with Big Data

2024-06-07T12:55:38Z

by Beley, Catherine, author.
https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE https://learning.oreilly.com/videos/~/00000ZXK1SDIF0BE/?ar https://go.oreilly.com/library-access/library/view/-/00000ZXK1SDIF0BE/?ar
Format: Electronic Resources

Why customers leave : (and how to win them back)

2024-06-07T12:55:38Z

by Avrin, David, author.
https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar https://learning.oreilly.com/library/view/~/9781632658371/?ar https://learning.oreilly.com/library/view/~/9781632658371
Format: Electronic Resources

A service design study: Determinants of music festival customer adoption

2024-06-07T12:55:38Z

by Çetin, Can, author.
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Format: Manuscript

Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden

2024-06-07T12:55:38Z

by Anderson, David J., author.
https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar https://learning.oreilly.com/library/view/~/9781492070108 https://learning.oreilly.com/library/view/~/9781492070108/?ar
Format: Electronic Resources

Friction/Reward : be your customer's first choice

2024-06-07T12:55:38Z

by Hammond, Richard (Retail management consultant), author.
https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar https://learning.oreilly.com/library/view/~/9781292234960/?ar https://learning.oreilly.com/library/view/~/9781292234960
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Using deep learning to build a unified e-commerce marketplace

2024-06-07T12:55:38Z

by Vanderveld, Ali, on-screen presenter.
https://learning.oreilly.com/videos/~/00001FK5GVBXMFK https://learning.oreilly.com/videos/~/00001FK5GVBXMFK/?ar https://go.oreilly.com/library-access/library/view/-/00001FK5GVBXMFK/?ar
Format: Electronic Resources

Customer value and various connotations

2024-06-07T12:55:38Z

by Mishra, Abhishek, editor.
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Format: Electronic Resources

The simple truths of service : inspired by Johnny the bagger

2024-06-07T12:55:38Z

by Blanchard, Kenneth H., author.
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Format: Electronic Resources

Customer experience innovation : how to get a lasting market edge

2024-06-07T12:55:38Z

by Dew, Robert, author.
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Format: Electronic Resources

Great customer experience starts with product management.

2024-06-07T12:55:38Z

by LeMay, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492036128 https://learning.oreilly.com/library/view/~/9781492036128/?ar https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar
Format: Electronic Resources

Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramów

2024-06-07T12:55:38Z

by Kalbach, James, author.
https://go.oreilly.com/library-access/library/view/-/9781098124991/?ar https://learning.oreilly.com/library/view/~/9781098124991/?ar https://learning.oreilly.com/library/view/~/9781098124991
Format: Electronic Resources

Advances in hospitality and leisure.

2024-06-07T12:55:38Z

by Chen, Joseph S., editor.
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Format: Electronic Resources

The customer-driven playbook : converting customer feedback into successful products

2024-06-07T12:55:38Z

by Lowdermilk, Travis, author.
https://learning.oreilly.com/library/view/~/9781491981269 https://learning.oreilly.com/library/view/~/9781491981269/?ar https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar
Format: Electronic Resources

The transformational consumer : fuel a lifelong love affair with your customers by helping them get healthier, wealthier and wiser

2024-06-07T12:55:38Z

by Nelson, Tara-Nicholle, author.
https://learning.oreilly.com/library/view/~/9781626568853 https://learning.oreilly.com/library/view/~/9781626568853/?ar https://go.oreilly.com/library-access/library/view/-/9781626568853/?ar
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Jobs to be done : a roadmap for customer-centered innovation

2024-06-07T12:55:38Z

by Wunker, Stephen M., author.
https://go.oreilly.com/library-access/library/view/-/9780814438084/?ar https://learning.oreilly.com/library/view/~/9780814438084/?ar
Format: Electronic Resources

Gathering customer data

2024-06-07T12:55:38Z

by Lowdermilk, Travis, author.
https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar https://learning.oreilly.com/library/view/~/9781492031185/?ar
Format: Electronic Resources

Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones

2024-06-07T12:55:38Z

by Hamilton, Rebecca W., author.
https://learning.oreilly.com/library/view/~/53863MIT58202/?ar https://learning.oreilly.com/library/view/~/53863MIT58202 https://go.oreilly.com/library-access/library/view/-/53863MIT58202/?ar
Format: Electronic Resources

Inspired : how to create tech products customers love

2024-06-07T12:55:38Z

by Cagan, Marty, author.
https://learning.oreilly.com/library/view/~/9781119387503/?ar https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar
Format: Electronic Resources

Rapid techniques for mapping experiences

2024-06-07T12:55:38Z

by Kalbach, James, author.
https://go.oreilly.com/library-access/library/view/-/9781492049159/?ar https://learning.oreilly.com/library/view/~/9781492049159/?ar
Format: Electronic Resources

Competing for customers : why delivering business outcomes is critical in the customer first revolution

2024-06-07T12:55:38Z

by Dasteel, Jeb, author.
https://learning.oreilly.com/library/view/~/9780134173153 https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar https://learning.oreilly.com/library/view/~/9780134173153/?ar
Format: Electronic Resources

Mapping experiences : a guide to creating value through journeys, blueprints and diagrams

2024-06-07T12:55:38Z

by Kalbach, James, author.
https://learning.oreilly.com/library/view/~/9781491923528 https://learning.oreilly.com/library/view/~/9781491923528/?ar https://go.oreilly.com/library-access/library/view/-/9781491923528/?ar
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Looking Beyond the Runway : Airlines Innovating with Best Practices while Facing Realities.

2024-06-07T12:55:38Z

by Taneja, Nawal K.
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Format: Electronic Resources

Shopper behavior at the point of purchase : drivers of in-store decision-making and determinants of post-decision satisfaction in a high-involvement product choice

2024-06-07T12:55:38Z

by Schmidt, Toni, 1981- author.
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Format: Electronic Resources

Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction

2024-06-07T12:55:38Z

by Burgess, Peter, editor.
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Format: Electronic Resources

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität

2024-06-07T12:55:38Z

by Gerdes, Sina, author.
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Format: Electronic Resources

Customer experience for dummies

2024-06-07T12:55:38Z

by Barnes, Roy, author.
https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar https://learning.oreilly.com/library/view/~/9781118756041/?ar
Format: Electronic Resources

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

2024-06-07T12:55:38Z

by Thompson, Harvey, author.
https://learning.oreilly.com/library/view/~/9780133990447/?ar https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar
Format: Electronic Resources

Lean UX mit der Lean-Methode zu besserer User Experience

2024-06-07T12:55:38Z

by Gothelf, Jeff, author.
https://learning.oreilly.com/library/view/~/9783958451599 https://learning.oreilly.com/library/view/~/9783958451599/?ar https://go.oreilly.com/library-access/library/view/-/9783958451599/?ar
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Experiencia de cliente

2024-06-07T12:55:38Z

by González de La-Hoz, Marcos, author.
https://learning.oreilly.com/library/view/~/9788483562659/?ar https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar
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Your customer rules! : delivering the Me2B experiences that today's customers demand

2024-06-07T12:55:38Z

by Price, Bill, 1950-
https://learning.oreilly.com/library/view/~/9781118954829 https://learning.oreilly.com/library/view/~/9781118954829/?ar https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar
Format: Electronic Resources

Win the Customer : 70 Simple Rules for Sensational Service.

2024-06-07T12:55:38Z

by Martins, Flavio.
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Format: Electronic Resources

The lean product playbook : how to innovate with minimum viable products and rapid customer feedback

2024-06-07T12:55:38Z

by Olsen, Dan, 1970-
https://learning.oreilly.com/library/view/~/9781118960875/?ar https://go.oreilly.com/library-access/library/view/-/9781118960875/?ar https://learning.oreilly.com/library/view/~/9781118960875
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The Huawei story

2024-06-07T12:55:38Z

by Tao, Tian, author.
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Format: Electronic Resources

Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.

2024-06-07T12:55:38Z

by Trefler, Alan.
https://learning.oreilly.com/library/view/~/9781118930281 https://learning.oreilly.com/library/view/~/9781118930281/?ar https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar
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The customer culture imperative : a leader's guide to driving superior performance

2024-06-07T12:55:38Z

by Brown, Linden, 1938-
https://learning.oreilly.com/library/view/~/9780071821148 https://learning.oreilly.com/library/view/~/9780071821148/?ar https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar
Format: Electronic Resources

Build for Change : Revolutionizing Customer Engagement Through Continuous Digital Innovation.

2024-06-07T12:55:38Z

by Trefler, Alan.
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Format: Electronic Resources

Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.

2024-06-07T12:55:38Z

by Price, Bill.
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Format: Electronic Resources

The UX five-second rules : guidelines for user experience design's simplest testing technique

2024-06-07T12:55:38Z

by Doncaster, Paul, author.
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Format: Electronic Resources

5 star service : how to deliver exceptional customer service

2024-06-07T12:55:38Z

by Heppell, Michael, author.
https://go.oreilly.com/library-access/library/view/-/9780273707929/?ar https://learning.oreilly.com/library/view/~/9780273707929/?ar
Format: Electronic Resources

Innovating analytics : word of mouth index--how the next generation of net promoter can increase sales and drive business results

2024-06-07T12:55:38Z

by Freed, Larry, author.
https://learning.oreilly.com/library/view/~/9781118779484/?ar https://go.oreilly.com/library-access/library/view/-/9781118779484/?ar
Format: Electronic Resources

The ten principles behind great customer experiences

2024-06-07T12:55:38Z

by Watkinson, Matt, author.
https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar https://learning.oreilly.com/library/view/~/9780273775089/?ar
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Be the best at what matters most : the only strategy you will ever need

2024-06-07T12:55:38Z

by Calloway, Joe.
https://go.oreilly.com/library-access/library/view/-/9781118611180/?ar https://learning.oreilly.com/library/view/~/9781118611180/?ar https://learning.oreilly.com/library/view/~/9781118611180
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Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand

2024-06-07T12:55:38Z

by McDonald, Kelly, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

2024-06-07T12:55:38Z

by Blunt, Carolyn, 1976-
https://learning.oreilly.com/library/view/~/9781118662670 https://learning.oreilly.com/library/view/~/9781118662670/?ar https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar
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UX for lean startups : faster, smarter user experience research and design

2024-06-07T12:55:38Z

by Klein, Laura.
https://go.oreilly.com/library-access/library/view/-/9781449335007/?ar https://learning.oreilly.com/library/view/~/9781449335007/?ar
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Lean UX : applying lean principles to improve user experience

2024-06-07T12:55:38Z

by Gothelf, Jeff, author.
https://learning.oreilly.com/library/view/~/9781449366834 https://learning.oreilly.com/library/view/~/9781449366834/?ar https://go.oreilly.com/library-access/library/view/-/9781449366834/?ar
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Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results.

2024-06-07T12:55:38Z

by Freed, Larry.
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Format: Electronic Resources

Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

2024-06-07T12:55:38Z

by Curtin, Steve.
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Format: Electronic Resources

Loyalty Schemes in Retailing : A Comparison of Stand-alone and Multi-partner Programs.

2024-06-07T12:55:38Z

by Hoffmann, Nicolas.
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Format: Electronic Resources

Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.

2024-06-07T12:55:38Z

by Hill-Wilson, Martin.
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Format: Electronic Resources

Customer-oriented marketing strategy theory and practice

2024-06-07T12:55:38Z

by Dalgic, Tevfik.
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Format: Electronic Resources

Consumer behaviour towards organic food and performance of certification standards

2024-06-07T12:55:38Z

by Bravo, Carlos Antonio Padilla, author.
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Format: Electronic Resources

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

2024-06-07T12:55:38Z

by Curtin, Steve, author.
https://go.oreilly.com/library-access/library/view/-/9780814432808/?ar https://learning.oreilly.com/library/view/~/9780814432808/?ar https://learning.oreilly.com/library/view/~/9780814432808
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The Apple experience : secrets to building insanely great customer loyalty

2024-06-07T12:55:38Z

by Gallo, Carmine.
https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar https://learning.oreilly.com/library/view/~/9780071793209/?ar https://learning.oreilly.com/library/view/~/9780071793209
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Double your business : how to break through the barriers to higher growth, turnover, and profit

2024-06-07T12:55:38Z

by Duncan, Lee.
https://learning.oreilly.com/library/view/~/9780273759492/?ar https://go.oreilly.com/library-access/library/view/-/9780273759492/?ar
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User experience innovation

2024-06-07T12:55:38Z

by Kraft, Christian.
https://learning.oreilly.com/library/view/~/9781430241492 https://learning.oreilly.com/library/view/~/9781430241492/?ar https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar
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Evangelist Marketing : What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't.

2024-06-07T12:55:38Z

by Goldfayn, Alex L.
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The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers

2024-06-07T12:55:38Z

by Soudagar, Reza.
https://learning.oreilly.com/library/view/~/9780071786973 https://go.oreilly.com/library-access/library/view/-/9780071786973/?ar https://learning.oreilly.com/library/view/~/9780071786973/?ar
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Winning the customer : turn consumers into fans and get them to spend more

2024-06-07T12:55:38Z

by Imbriano, Lou.
https://learning.oreilly.com/library/view/~/9780071775267 https://learning.oreilly.com/library/view/~/9780071775267/?ar https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar
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The little book of big customer satisfaction measurement

2024-06-07T12:55:38Z

by Rao, Ajit, author.
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How to identify the best customers for your business

2024-06-07T12:55:38Z

by Cespedes, Frank V., author.
https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar https://learning.oreilly.com/library/view/~/53863MIT54215/?ar https://learning.oreilly.com/library/view/~/53863MIT54215
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Marketing 3.0

2024-06-07T12:55:38Z

by Kotler, Philip.
https://learning.oreilly.com/library/view/~/9788483565391/?ar https://learning.oreilly.com/library/view/~/9788483565391 https://go.oreilly.com/library-access/library/view/-/9788483565391/?ar
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Winning the customer : turn consumers into fans and get them to spend more

2024-06-07T12:55:38Z

by Imbriano, Lou, author.
https://learning.oreilly.com/library/view/~/9781639296866 https://learning.oreilly.com/library/view/~/9781639296866/?ar https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar
Format: Sound recording

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2024-06-07T12:55:38Z

by Soudagar, Reza, author.
https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar https://learning.oreilly.com/library/view/~/9781639291267/?ar https://learning.oreilly.com/library/view/~/9781639291267
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Eş ve müşteri nasıl kaybedilir?

2024-06-07T12:55:38Z

by Saydam, Ali, 1946- author.
Format: Books

Growth or bust! : game-changing secrets from a leading corporate strategist

2024-06-07T12:55:38Z

by Faust, Mark.
https://learning.oreilly.com/library/view/~/9781601631626/?ar https://learning.oreilly.com/library/view/~/9781601631626 https://go.oreilly.com/library-access/library/view/-/9781601631626/?ar
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User Unfriendly : Consumer Struggles with Personal Technologies, from Clocks and Sewing Machines to Cars and Computers.

2024-06-07T12:55:38Z

by Corn, Joseph J.
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What's the Secret : To Providing a World-Class Customer Experience.

2024-06-07T12:55:38Z

by DiJulius, John R.
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Format: Electronic Resources

Consumer Satisfaction : Advancements in Theory, Modeling, and Empirical Findings.

2024-06-07T12:55:38Z

by Peluso, Alessandro M.
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How to market to people not like you : "know it or blow it" rules for reaching diverse customers

2024-06-07T12:55:38Z

by McDonald, Kelly, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9780470879009/?ar https://learning.oreilly.com/library/view/~/9780470879009/?ar https://learning.oreilly.com/library/view/~/9780470879009
Format: Electronic Resources

Now, build a great business! : 7 ways to maximize your profits in any market

2024-06-07T12:55:38Z

by Thompson, Mark, author.
https://learning.oreilly.com/library/view/~/9780814416976/?ar https://go.oreilly.com/library-access/library/view/-/9780814416976/?ar https://learning.oreilly.com/library/view/~/9780814416976
Format: Electronic Resources

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization

2024-06-07T12:55:38Z

by Inghilleri, Leonardo, author.
https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar https://learning.oreilly.com/library/view/~/9780814415382/?ar https://learning.oreilly.com/library/view/~/9780814415382
Format: Electronic Resources

Winning with customers : a playbook for B2B

2024-06-07T12:55:38Z

by Pigues, D. Keith.
https://learning.oreilly.com/library/view/~/9780470547991 https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar https://learning.oreilly.com/library/view/~/9780470547991/?ar
Format: Electronic Resources

Brains on Fire : Igniting Powerful, Sustainable, Word of Mouth Movements.

2024-06-07T12:55:38Z

by Phillips, Robbin.
https://learning.oreilly.com/library/view/~/9780470614181 https://learning.oreilly.com/library/view/~/9780470614181/?ar https://go.oreilly.com/library-access/library/view/-/9780470614181/?ar
Format: Electronic Resources

Winning with Customers : A Playbook for B2B.

2024-06-07T12:55:38Z

by Pigues, D. Keith.
Click to View
Format: Electronic Resources

Now, Build a Great Business! : 7 Ways to Maximize Your Profits in Any Market.

2024-06-07T12:55:38Z

by Hesselbein, Frances.
Click to View
Format: Electronic Resources

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization.

2024-06-07T12:55:38Z

by INGHILLERI, Leonardo.
Click to View
Format: Electronic Resources

Mass customization for personalized communication environments integrating human factors

2024-06-07T12:55:38Z

by Mourlas, Constantinos.
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-260-2
Format: Electronic Resources

Operations Rules : Delivering Customer Value through Flexible Operations.

2024-06-07T12:55:38Z

by Simchi-Levi, David.
Click to View
Format: Electronic Resources

Managing markets : managing markets and customers.

2024-06-07T12:55:38Z

https://go.oreilly.com/library-access/library/view/-/9780080557397/?ar https://learning.oreilly.com/library/view/~/9780080557397/?ar
Format: Electronic Resources

Integrating E-business models for government solutions citizen-centric service oriented methodologies and processes

2024-06-07T12:55:38Z

by Chhabra, Susheel.
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-240-4
Format: Electronic Resources

Thank God it's Monday! : how to create a workplace you and your customers love

2024-06-07T12:55:38Z

by Emmerich, Roxanne, 1959-
https://learning.oreilly.com/library/view/~/9780137002962/?ar https://go.oreilly.com/library-access/library/view/-/9780137002962/?ar
Format: Electronic Resources

Answering the ultimate question : how Net Promoter can transform your business

2024-06-07T12:55:38Z

by Brooks, Laura L., 1963-
https://learning.oreilly.com/library/view/~/9780470260692/?ar https://go.oreilly.com/library-access/library/view/-/9780470260692/?ar https://learning.oreilly.com/library/view/~/9780470260692
Format: Electronic Resources

Buying Styles : Simple Lessons in Selling the Way Your Customers Buys.

2024-06-07T12:55:38Z

by CHORBA, Tierah.
Click to View
Format: Electronic Resources

Fil olun

2024-06-07T12:55:38Z

by Kaplan, Steve, 1960- author.
Format: Books

Superior Customer Satisfaction and Loyalty : Engaging Customers to Drive Performance.

2024-06-07T12:55:38Z

by Goldstein, Sheldon D.
Click to View
Format: Electronic Resources

Beyond the Ultimate Question : A Systematic Approach to Improve Customer Loyalty.

2024-06-07T12:55:38Z

by Hayes, Bob E.
Click to View
Format: Electronic Resources

Beyond the ultimate question : a systematic approach to improve customer loyalty

2024-06-07T12:55:38Z

by Hayes, Bob E., 1963- author.
Click to View
Format: Electronic Resources

What's the secret? : to providing a world-class customer experience

2024-06-07T12:55:38Z

by DiJulius, John R., 1964-
https://learning.oreilly.com/library/view/~/9780470196120 https://learning.oreilly.com/library/view/~/9780470196120/?ar https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar
Format: Electronic Resources

You can't win a fight with your client & 49 other rules for providing great service

2024-06-07T12:55:38Z

by Markert, Tom.
https://learning.oreilly.com/library/view/~/9780061757884/?ar https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar
Format: Electronic Resources

Managing the customer experience : a measurement-based approach

2024-06-07T12:55:38Z

by Wilburn, Morris, 1953- author.
Click to View
Format: Electronic Resources

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred

2024-06-07T12:55:38Z

by Heppell, Michael.
https://go.oreilly.com/library-access/library/view/-/9780131370036/?ar https://learning.oreilly.com/library/view/~/9780131370036/?ar
Format: Electronic Resources

Making meaning : how successful businesses deliver meaningful customer experiences

2024-06-07T12:55:38Z

by Diller, Stephen.
https://learning.oreilly.com/library/view/~/0321374096/?ar https://go.oreilly.com/library-access/library/view/-/0321374096/?ar https://learning.oreilly.com/library/view/~/0321374096
Format: Electronic Resources

Building Profit Through Building People : Making Your Workforce the Strongest Link in the Value-Profit Chain.

2024-06-07T12:55:38Z

by Carrig, Ken.
Click to View
Format: Electronic Resources

Amaze your customers! creative tips on winning & keeping your customers

2024-06-07T12:55:38Z

by Zanetti, Daniel.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147990
Format: Electronic Resources

Researching customer satisfaction & loyalty how to find out what people really think

2024-06-07T12:55:38Z

by Szwarc, Paul.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=137384
Format: Electronic Resources

Researching Customer Satisfaction & Loyalty : How to Find Out What People Really Think.

2024-06-07T12:55:38Z

by Szwarc, Paul.
Click to View
Format: Electronic Resources

Customer-Centered Telecommunications Services Marketing.

2024-06-07T12:55:38Z

by Strouse, Karen.
Click to View
Format: Electronic Resources

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

2024-06-07T12:55:38Z

by Thompson, Harvey.
https://go.oreilly.com/library-access/library/view/-/0131453564/?ar https://learning.oreilly.com/library/view/~/0131453564 https://learning.oreilly.com/library/view/~/0131453564/?ar
Format: Electronic Resources

Müşteri ilişkilerinde hareket noktası : müşteri memnuniyeti ve ölçümü

2024-06-07T12:55:38Z

by Acuner, Şebnem Akın.
Format: Books

Secret service : hidden systems that deliver unforgettable customer service

2024-06-07T12:55:38Z

by DiJulius, John R., 1964-
https://learning.oreilly.com/library/view/~/9780814426975/?ar https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar https://learning.oreilly.com/library/view/~/9780814426975
Format: Electronic Resources

The service pro : creating better, faster, and different customer experiences

2024-06-07T12:55:38Z

by Tate, Rick.
https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar https://learning.oreilly.com/library/view/~/9780874257311/?ar https://learning.oreilly.com/library/view/~/9780874257311
Format: Electronic Resources

Fundamentals of customer-focused management competing through service

2024-06-07T12:55:38Z

by John, Joby, 1957-
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=125702
Format: Electronic Resources

Improving Tourism and Hospitality Services.

2024-06-07T12:55:38Z

by Laws, Eric.
Click to View
Format: Electronic Resources

Consumer Boycotts : Effecting Change Through the Marketplace and Media.

2024-06-07T12:55:38Z

by Friedman, Monroe.
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Format: Electronic Resources

Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.

2024-06-07T12:55:38Z

by DiJulius III, John R.
Click to View
Format: Electronic Resources

Customer Satisfaction.

2024-06-07T12:55:38Z

by Scott, Dru.
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Format: Electronic Resources

Customer satisfaction practical tools for building important relationships

2024-06-07T12:55:38Z

by Scott, Dru.
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Format: Electronic Resources

Measuring Customer Satisfaction : A Guide to Managing Quality Service.

2024-06-07T12:55:38Z

by Gerson, Richard F.
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Format: Electronic Resources

Joyless Economy : The Psychology of Human Satisfaction.

2024-06-07T12:55:38Z

by Scitovsky, Tibor.
Click to View
Format: Electronic Resources