Search Results for - Narrowed by: Customer relations -- Management.

SALESFORCE DATA ARCHITECTURE CERTIFICATION GUIDE a comprehensive coverage of the Salesforce Data Architecht exam content to help you pass on the first attempt

2024-09-27T03:51:21Z

by Allport, Aaron, author.
https://learning.oreilly.com/library/view/~/9781801813556/?ar https://go.oreilly.com/library-access/library/view/-/9781801813556/?ar https://learning.oreilly.com/library/view/~/9781801813556
Format: Electronic Resources

Manage your customer portfolio for maximum lifetime value : how converting customers to closer relationships, leveraging them, and defending them can drive future revenue and lower costs

2024-09-27T03:51:21Z

by Selnes, Fred, author.
https://learning.oreilly.com/library/view/~/53863MIT64119/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT64119/?ar https://learning.oreilly.com/library/view/~/53863MIT64119
Format: Electronic Resources

MB-910 : Microsoft Dynamics 365 Fundamentals

2024-09-27T03:51:21Z

by Moen, Karen, instructor.
https://go.oreilly.com/library-access/library/view/-/10001MB910/?ar https://learning.oreilly.com/videos/~/10001MB910/?ar https://learning.oreilly.com/videos/~/10001MB910
Format: Video recording

Salesforce platform governance method : a guide to governing changes, development, and enhancements on the Salesforce platform

2024-09-27T03:51:21Z

by Harding, Lee (Technology director), author.
https://go.oreilly.com/library-access/library/view/-/9781484274040/?ar https://learning.oreilly.com/library/view/~/9781484274040/?ar https://learning.oreilly.com/library/view/~/9781484274040
Format: Electronic Resources

Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.

2024-09-27T03:51:21Z

by Specchia, Antonio.
https://go.oreilly.com/library-access/library/view/-/9781000532746/?ar https://learning.oreilly.com/library/view/~/9781000532746/?ar https://learning.oreilly.com/library/view/~/9781000532746
Format: Electronic Resources

Accceptance and usage of technology through the digital user experience

2024-09-27T03:51:21Z

by Bahri-Ammari, Nedra, 1973- editor.
Click to View
Format: Electronic Resources

Customer relationship management : how to develop and execute a CRM strategy

2024-09-27T03:51:21Z

by Pearce, Michael, author.
Click to View
Format: Electronic Resources

Content Inc : start a content-first business, build a massive audience and become radically successful (with little to no money)

2024-09-27T03:51:21Z

by Pulizzi, Joe, author.
https://learning.oreilly.com/library/view/~/9781264257553/?ar https://learning.oreilly.com/library/view/~/9781264257553 https://go.oreilly.com/library-access/library/view/-/9781264257553/?ar
Format: Electronic Resources

Choose your customer : how to compete against the digital giants and thrive

2024-09-27T03:51:21Z

by Byrnes, Jonathan L. S., author.
https://learning.oreilly.com/library/view/~/9781264257102/?ar https://go.oreilly.com/library-access/library/view/-/9781264257102/?ar https://learning.oreilly.com/library/view/~/9781264257102
Format: Electronic Resources

Customer value starvation can kill : prevention and cure

2024-09-27T03:51:21Z

by Mahajan, Gautam, author.
Click to View
Format: Electronic Resources

Building a Salesforce-powered front office : a quick-start guide

2024-09-27T03:51:21Z

by Chowdhury, Rashed A.
https://go.oreilly.com/library-access/library/view/-/9781484266762/?ar https://learning.oreilly.com/library/view/~/9781484266762/?ar https://learning.oreilly.com/library/view/~/9781484266762
Format: Electronic Resources

Digital customer experience engineering : strategies for creating effective digital experiences

2024-09-27T03:51:21Z

by Wiedenhoefer, Lars.
https://learning.oreilly.com/library/view/~/9781484272435 https://go.oreilly.com/library-access/library/view/-/9781484272435/?ar https://learning.oreilly.com/library/view/~/9781484272435/?ar
Format: Electronic Resources

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term loyalty

2024-09-27T03:51:21Z

by Cudby, Ali, author.
Click to View
Format: Electronic Resources

Using installed base selling to maximize revenue : a step-by-step approach to achieving long-term profitable growth

2024-09-27T03:51:21Z

by Gicquel, Remi, author.
https://go.oreilly.com/library-access/library/view/-/9781484251461/?ar https://learning.oreilly.com/library/view/~/9781484251461/?ar
Format: Electronic Resources

Dynamics 365 essentials : getting started with Dynamics 365 apps in the common data service

2024-09-27T03:51:21Z

by Critchley, Sarah, author.
https://learning.oreilly.com/library/view/~/9781484259115 https://learning.oreilly.com/library/view/~/9781484259115/?ar https://go.oreilly.com/library-access/library/view/-/9781484259115/?ar
Format: Electronic Resources

İletişimin akıl ve gönül penceresi : algılama yönetimi

2024-09-27T03:51:21Z

by Saydam, Ali, 1946- author.
Format: Books

Augmented customer strategy : CRM in the digital age

2024-09-27T03:51:21Z

by N'Goala, Gilles, editor.
Click to View
Format: Electronic Resources

Rockstar service, rockstar profits : increase your revenues, grow your business and create raving fan customers for life

2024-09-27T03:51:21Z

by Brownlee, David Bruce, author.
Click to View
Format: Electronic Resources

Augmented Customer Strategy

2024-09-27T03:51:21Z

by N'Goala, Gilles, author.
https://go.oreilly.com/library-access/library/view/-/9781786303721/?ar https://learning.oreilly.com/library/view/~/9781786303721/?ar https://learning.oreilly.com/library/view/~/9781786303721
Format: Electronic Resources

Deep learning for recommender systems, or How to compare pears with apples

2024-09-27T03:51:21Z

by Kurovski, Marcel, on-screen presenter.
https://learning.oreilly.com/videos/~/0636920339663 https://go.oreilly.com/library-access/library/view/-/0636920339663/?ar https://learning.oreilly.com/videos/~/0636920339663/?ar
Format: Electronic Resources

Salesforce For Dummies, 7th Edition

2024-09-27T03:51:21Z

by Kao, Liz, author.
https://learning.oreilly.com/library/view/~/9781119576327 https://learning.oreilly.com/library/view/~/9781119576327/?ar https://go.oreilly.com/library-access/library/view/-/9781119576327/?ar
Format: Electronic Resources

Migrating millions of users from voice- and email-based customer support to a chatbot

2024-09-27T03:51:21Z

by Gopinathan, Madhu, on-screen presenter.
https://learning.oreilly.com/videos/~/0636920372189 https://go.oreilly.com/library-access/library/view/-/0636920372189/?ar https://learning.oreilly.com/videos/~/0636920372189/?ar
Format: Electronic Resources

Kellogg on branding in a hyper-connected world

2024-09-27T03:51:21Z

by Tybout, Alice M., editor.
https://learning.oreilly.com/library/view/~/9781119533184/?ar https://go.oreilly.com/library-access/library/view/-/9781119533184/?ar
Format: Electronic Resources

Customizing Dynamics 365 : implementing and releasing business solutions

2024-09-27T03:51:21Z

by Yapa, Sanjaya, author.
https://learning.oreilly.com/library/view/~/9781484243794/?ar https://go.oreilly.com/library-access/library/view/-/9781484243794/?ar
Format: Electronic Resources

Mastering Microsoft Dynamics 365 customer engagement : an advanced guide to developing and customizing CRM solutions to improve your business applications

2024-09-27T03:51:21Z

by Somani, Deepesh, author.
https://go.oreilly.com/library-access/library/view/-/9781788990226/?ar https://learning.oreilly.com/library/view/~/9781788990226/?ar
Format: Electronic Resources

Programming microsoft dynamics 365 business central : build customized business applications with the latest tools in dynamics 365 business central

2024-09-27T03:51:21Z

by Brummel, Mark, author.
Click to View
Format: Electronic Resources

Trade tales : decoding customers' stories

2024-09-27T03:51:21Z

by Woodside, Arch G., author.
Click to View
Format: Electronic Resources

Trapped in the data sharing dilemma : social log-ins offered by large online platforms can help websites win users in the short term, but this may come at a price

2024-09-27T03:51:21Z

by Krämer, Jan, author.
https://learning.oreilly.com/library/view/~/53863MIT60223 https://learning.oreilly.com/library/view/~/53863MIT60223/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT60223/?ar
Format: Electronic Resources

From voices to results : questions, tools, and analysis : proven techniques for understanding and engaging with your customers

2024-09-27T03:51:21Z

by Coppenhaver, Robert, author.
https://learning.oreilly.com/library/view/~/9781783001446/?ar https://go.oreilly.com/library-access/library/view/-/9781783001446/?ar
Format: Electronic Resources

Dynamics 365 CE essentials : administering and configuring solutions

2024-09-27T03:51:21Z

by Critchley, Sarah, author.
https://learning.oreilly.com/library/view/~/9781484239735 https://go.oreilly.com/library-access/library/view/-/9781484239735/?ar https://learning.oreilly.com/library/view/~/9781484239735/?ar
Format: Electronic Resources

The business value of developer relations : how and why technical communities are key to your success

2024-09-27T03:51:21Z

by Thengvall, Mary, author
https://learning.oreilly.com/library/view/~/9781484237489/?ar https://go.oreilly.com/library-access/library/view/-/9781484237489/?ar https://learning.oreilly.com/library/view/~/9781484237489
Format: Electronic Resources

Microsoft Dynamics 365 for dummies

2024-09-27T03:51:21Z

by Bellu, Renato, author.
https://go.oreilly.com/library-access/library/view/-/9781119508861/?ar https://learning.oreilly.com/library/view/~/9781119508861/?ar
Format: Electronic Resources

Web performance and the customer experience

2024-09-27T03:51:21Z

by Barker, Tom, 1977- author.
https://learning.oreilly.com/library/view/~/9781492030829/?ar https://go.oreilly.com/library-access/library/view/-/9781492030829/?ar
Format: Electronic Resources

How voice technologies enhance the customer experience

2024-09-27T03:51:21Z

by Edgar, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492039044/?ar https://go.oreilly.com/library-access/library/view/-/9781492039044/?ar https://learning.oreilly.com/library/view/~/9781492039044
Format: Electronic Resources

Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

2024-09-27T03:51:21Z

https://learning.oreilly.com/library/view/~/53863MIT60141 https://learning.oreilly.com/library/view/~/53863MIT60141/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar
Format: Electronic Resources

Escaping the build trap : how effective product management creates real value

2024-09-27T03:51:21Z

by Perri, Melissa, author.
https://learning.oreilly.com/library/view/~/9781491973783 https://learning.oreilly.com/library/view/~/9781491973783/?ar https://go.oreilly.com/library-access/library/view/-/9781491973783/?ar
Format: Electronic Resources

Leading in a time of increased expectations. Vol. 59, no. 2 (Winter 2018)

2024-09-27T03:51:21Z

by Good, Lynn J., author.
https://learning.oreilly.com/library/view/~/53863MIT59231/?ar https://learning.oreilly.com/library/view/~/53863MIT59231 https://go.oreilly.com/library-access/library/view/-/53863MIT59231/?ar
Format: Electronic Resources

Social CRM : market research

2024-09-27T03:51:21Z

by Finger, Lutz, author.
https://go.oreilly.com/library-access/library/view/-/9781492034681/?ar https://learning.oreilly.com/library/view/~/9781492034681/?ar https://learning.oreilly.com/library/view/~/9781492034681
Format: Electronic Resources

Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk

2024-09-27T03:51:21Z

by Jacob, Cedric F., author.
Click to View
Format: Electronic Resources

CRM for dummies

2024-09-27T03:51:21Z

by Helgeson, Lars, author.
https://learning.oreilly.com/library/view/~/9781119368977/?ar https://go.oreilly.com/library-access/library/view/-/9781119368977/?ar
Format: Electronic Resources

Sense and respond : how successful organizations listen to customers and create new products continuously

2024-09-27T03:51:21Z

by Gothelf, Jeff, author.
Click to View
Format: Electronic Resources

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

2024-09-27T03:51:21Z

by Chierici, Roberto, author.
Click to View
Format: Electronic Resources

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

2024-09-27T03:51:21Z

by Chierici, Roberto, author.
Click to View
Format: Electronic Resources

Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk

2024-09-27T03:51:21Z

by Jacob, Cedric F., author.
https://learning.oreilly.com/library/view/~/9781786461049 https://learning.oreilly.com/library/view/~/9781786461049/?ar https://go.oreilly.com/library-access/library/view/-/9781786461049/?ar
Format: Electronic Resources

Managing customer experience and relationships : a strategic framework

2024-09-27T03:51:21Z

by Peppers, Don, author.
Click to View
Format: Electronic Resources

Service management online : creating a successful service request catalogue.

2024-09-27T03:51:21Z

Click to View
Format: Electronic Resources

Customer Relationship Management : A Global Perspective.

2024-09-27T03:51:21Z

by Raab, Gerhard.
Click to View
Format: Electronic Resources

Comment conclure une vente? : 10 astuces pour convertir un prospect en client

2024-09-27T03:51:21Z

by Guittin, Irène, author.
Click to View
Format: Electronic Resources

Cüzdan payı kuralı : müşteri sadakati ve büyüme

2024-09-27T03:51:21Z

by Keiningham, Timothy L., author.
Format: Books

When customers become fans : the Chinese technology company Xiaomi cultivates a close connection with its customers through a product development process that invites user participation, as well as through social media and fan clubs

2024-09-27T03:51:21Z

by Dong, Jielin, author.
https://learning.oreilly.com/library/view/~/53863MIT57217 https://learning.oreilly.com/library/view/~/53863MIT57217/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT57217/?ar
Format: Electronic Resources

Salesforce.com for dummies

2024-09-27T03:51:21Z

by Kao, Liz, author.
https://learning.oreilly.com/library/view/~/9781119239314/?ar https://go.oreilly.com/library-access/library/view/-/9781119239314/?ar
Format: Electronic Resources

Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businesses

2024-09-27T03:51:21Z

by Pulizzi, Joe, author.
https://learning.oreilly.com/library/view/~/9781259589669/?ar https://learning.oreilly.com/library/view/~/9781259589669 https://go.oreilly.com/library-access/library/view/-/9781259589669/?ar
Format: Electronic Resources

Service Management Online : Creating a Successful Service Request Catalogue.

2024-09-27T03:51:21Z

by Drucker, Phyllis.
https://learning.oreilly.com/library/view/~/9780117082939/?ar https://go.oreilly.com/library-access/library/view/-/9780117082939/?ar https://learning.oreilly.com/library/view/~/9780117082939
Format: Electronic Resources

Rediscovering the essentiality of marketing : proceedings of the 2015 Academy of Marketing Science (AMS) world marketing congress

2024-09-27T03:51:21Z

by Winer, Russell S., editor.
Click to View
Format: Electronic Resources

Chief customer officer 2.0 : how to build your customer-driven growth engine

2024-09-27T03:51:21Z

by Bliss, Jeanne, author.
Click to View
Format: Electronic Resources

Effective help desk specialist skills

2024-09-27T03:51:21Z

by Gibson, Darril.
https://learning.oreilly.com/library/view/~/9780133571844/?ar https://go.oreilly.com/library-access/library/view/-/9780133571844/?ar https://learning.oreilly.com/library/view/~/9780133571844
Format: Electronic Resources

The community manager's playbook : how to build brand awareness and customer engagement

2024-09-27T03:51:21Z

by Perkins, Lauren, author.
https://learning.oreilly.com/library/view/~/9781430249962/?ar https://go.oreilly.com/library-access/library/view/-/9781430249962/?ar https://learning.oreilly.com/library/view/~/9781430249962
Format: Electronic Resources

Be Your Customer's Hero : Real-World Tips & Techniques for the Service Front Lines.

2024-09-27T03:51:21Z

by Toporek, Adam.
Click to View
Format: Electronic Resources

Wallet Allocation Rule : Winning the Battle for Share.

2024-09-27T03:51:21Z

by Keiningham, Timothy L.
Click to View
Format: Electronic Resources

Customer experience for dummies

2024-09-27T03:51:21Z

by Barnes, Roy, author.
https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar https://learning.oreilly.com/library/view/~/9781118756041/?ar
Format: Electronic Resources

Practical Salesforce.com development without code : customizing Salesforce on the Force.com platform

2024-09-27T03:51:21Z

by Weinmeister, Philip, author.
https://learning.oreilly.com/library/view/~/9781484200971/?ar https://go.oreilly.com/library-access/library/view/-/9781484200971/?ar https://learning.oreilly.com/library/view/~/9781484200971
Format: Electronic Resources

The wallet allocation rule : winning the battle for share

2024-09-27T03:51:21Z

by Keiningham, Timothy L.
https://learning.oreilly.com/library/view/~/9781119037316/?ar https://learning.oreilly.com/library/view/~/9781119037316 https://go.oreilly.com/library-access/library/view/-/9781119037316/?ar
Format: Electronic Resources

The definitive guide to social CRM : maximizing customer relationships with social media to gain market insights, customers, and profits

2024-09-27T03:51:21Z

by Goldenberg, Barton J., author.
https://learning.oreilly.com/library/view/~/9780134133997 https://learning.oreilly.com/library/view/~/9780134133997/?ar https://go.oreilly.com/library-access/library/view/-/9780134133997/?ar
Format: Electronic Resources

Magnetic : the art of attracting business

2024-09-27T03:51:21Z

by Calloway, Joe.
https://go.oreilly.com/library-access/library/view/-/9781119147343/?ar https://learning.oreilly.com/library/view/~/9781119147343/?ar https://learning.oreilly.com/library/view/~/9781119147343
Format: Electronic Resources

Salesforce.com

2024-09-27T03:51:21Z

by Davis, Justin, author.
https://learning.oreilly.com/library/view/~/9781119047667/?ar https://go.oreilly.com/library-access/library/view/-/9781119047667/?ar
Format: Electronic Resources

Marketing, sales and customer management (MSC) : an integrated overall B2B management approach

2024-09-27T03:51:21Z

by Hofmaier, Richard, author.
Click to View
Format: Electronic Resources

The innovative sale : [unleash your creativity for better customer solutions and extraordinary results]

2024-09-27T03:51:21Z

by Donnolo, Mark, author.
https://go.oreilly.com/library-access/library/view/-/9780814433478/?ar https://learning.oreilly.com/library/view/~/9780814433478/?ar https://learning.oreilly.com/library/view/~/9780814433478
Format: Electronic Resources

Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy.

2024-09-27T03:51:21Z

by Williams, David S.
Click to View
Format: Electronic Resources

The Innovative Sale : Unleash Your Creativity for Better Customer Solutions and Extraordinary Results.

2024-09-27T03:51:21Z

by Donnolo, Mark.
Click to View
Format: Electronic Resources

Salesforce.com For Dummies.

2024-09-27T03:51:21Z

by Wong, Tom.
Click to View
Format: Electronic Resources

Dynamic customer strategy : today's CRM

2024-09-27T03:51:21Z

by Tanner, John F., author.
Click to View
Format: Electronic Resources

Connected CRM : implementing a big-data-driven, customer-centric business strategy

2024-09-27T03:51:21Z

by Williams, David, 1963-
https://learning.oreilly.com/library/view/~/9781118835807/?ar https://go.oreilly.com/library-access/library/view/-/9781118835807/?ar
Format: Electronic Resources

Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees

2024-09-27T03:51:21Z

by Lipp, Doug, author.
https://go.oreilly.com/library-access/library/view/-/9781639291489/?ar https://learning.oreilly.com/library/view/~/9781639291489 https://learning.oreilly.com/library/view/~/9781639291489/?ar
Format: Sound recording

Salesforce.com secrets of success : best practices for growth and profitability

2024-09-27T03:51:21Z

by Taber, David, 1956-
https://go.oreilly.com/library-access/library/view/-/9780133511116/?ar https://learning.oreilly.com/library/view/~/9780133511116/?ar
Format: Electronic Resources

Practical Zendesk administration

2024-09-27T03:51:21Z

by Vaughan, Stafford.
https://learning.oreilly.com/library/view/~/9781491900741 https://learning.oreilly.com/library/view/~/9781491900741/?ar https://go.oreilly.com/library-access/library/view/-/9781491900741/?ar
Format: Electronic Resources

Salesforce.com for dummies

2024-09-27T03:51:21Z

by Kao, Liz.
https://learning.oreilly.com/library/view/~/9781118825846/?ar https://go.oreilly.com/library-access/library/view/-/9781118825846/?ar
Format: Electronic Resources

Social CRM For Dummies.

2024-09-27T03:51:21Z

by Lacy, Kyle.
Click to View
Format: Electronic Resources

Should you punish or reward current customers?

2024-09-27T03:51:21Z

by Shin, Jiwoong, author.
https://learning.oreilly.com/library/view/~/53863MIT55103 https://learning.oreilly.com/library/view/~/53863MIT55103/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT55103/?ar
Format: Electronic Resources

Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.

2024-09-27T03:51:21Z

by Hill-Wilson, Martin.
Click to View
Format: Electronic Resources

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value.

2024-09-27T03:51:21Z

by Gordon, Ian.
Click to View
Format: Electronic Resources

Strategic customer management integrating relationship marketing and CRM

2024-09-27T03:51:21Z

by Payne, Adrian.
Click to View
Format: Electronic Resources

Practical Zendesk administration

2024-09-27T03:51:21Z

by Vaughan, Stafford.
https://learning.oreilly.com/library/view/~/9781449343637/?ar https://go.oreilly.com/library-access/library/view/-/9781449343637/?ar
Format: Electronic Resources

Social CRM for dummies

2024-09-27T03:51:21Z

by Lacy, Kyle.
https://learning.oreilly.com/library/view/~/9781118242490/?ar https://go.oreilly.com/library-access/library/view/-/9781118242490/?ar
Format: Electronic Resources

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand

2024-09-27T03:51:21Z

by McDonald, Kelly, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679
Format: Electronic Resources

Managing the new customer relationship : strategies to engage the social customer and build lasting value

2024-09-27T03:51:21Z

by Gordon, Ian, 1952 June 19-
https://learning.oreilly.com/library/view/~/9781118255858/?ar https://go.oreilly.com/library-access/library/view/-/9781118255858/?ar
Format: Electronic Resources

Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees

2024-09-27T03:51:21Z

by Lipp, Doug, author.
https://learning.oreilly.com/library/view/~/9780071808071/?ar https://go.oreilly.com/library-access/library/view/-/9780071808071/?ar
Format: Electronic Resources

Salesforce.com

2024-09-27T03:51:21Z

by Davis, Justin.
https://go.oreilly.com/library-access/library/view/-/9781118675281/?ar https://learning.oreilly.com/library/view/~/9781118675281/?ar
Format: Electronic Resources

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

2024-09-27T03:51:21Z

by Blunt, Carolyn, 1976-
https://learning.oreilly.com/library/view/~/9781118662670 https://learning.oreilly.com/library/view/~/9781118662670/?ar https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar
Format: Electronic Resources

Customer Relationship Management using Business Intelligence.

2024-09-27T03:51:21Z

by Sturdy, Graham.
Click to View
Format: Electronic Resources

Statistical Methods in Customer Relationship Management.

2024-09-27T03:51:21Z

by Kumar, V.
Click to View
Format: Electronic Resources

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers

2024-09-27T03:51:21Z

by Soudagar, Reza.
https://learning.oreilly.com/library/view/~/9780071786973 https://go.oreilly.com/library-access/library/view/-/9780071786973/?ar https://learning.oreilly.com/library/view/~/9780071786973/?ar
Format: Electronic Resources

Statistical methods in customer relationship management

2024-09-27T03:51:21Z

by Kumar, V., 1957-
https://go.oreilly.com/library-access/library/view/-/9781118349199/?ar https://learning.oreilly.com/library/view/~/9781118349199/?ar https://learning.oreilly.com/library/view/~/9781118349199
Format: Electronic Resources

Market Your Way to Growth : 8 Ways to Win.

2024-09-27T03:51:21Z

by Kotler, Philip.
https://learning.oreilly.com/library/view/~/9781118496404/?ar https://go.oreilly.com/library-access/library/view/-/9781118496404/?ar https://learning.oreilly.com/library/view/~/9781118496404
Format: Electronic Resources

Maximizing Your Sales with Microsoft® Dynamics™ CRM 2011.

2024-09-27T03:51:21Z

by Kachinske, Edward.
Click to View
Format: Electronic Resources

Eş ve müşteri nasıl kaybedilir?

2024-09-27T03:51:21Z

by Saydam, Ali, 1946- author.
Format: Books

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused

2024-09-27T03:51:21Z

by Aun, Michael.
https://learning.oreilly.com/library/view/~/9780470907399 https://go.oreilly.com/library-access/library/view/-/9780470907399/?ar https://learning.oreilly.com/library/view/~/9780470907399/?ar
Format: Electronic Resources

Citizen Relationship Management : A Study of CRM in Government.

2024-09-27T03:51:21Z

by Schellong, Alexander.
Click to View
Format: Electronic Resources

vtiger CRM Beginner's Guide.

2024-09-27T03:51:21Z

by Rossi, Ian D.
Click to View
Format: Electronic Resources

Launch : how to quickly propel your business beyond the competition

2024-09-27T03:51:21Z

by Stelzner, Michael A.
https://learning.oreilly.com/library/view/~/9781118102787 https://learning.oreilly.com/library/view/~/9781118102787/?ar https://go.oreilly.com/library-access/library/view/-/9781118102787/?ar
Format: Electronic Resources

CRM fundamentals

2024-09-27T03:51:21Z

by Kostojohn, Scott.
https://learning.oreilly.com/library/view/~/9781430235903/?ar https://go.oreilly.com/library-access/library/view/-/9781430235903/?ar https://learning.oreilly.com/library/view/~/9781430235903
Format: Electronic Resources

The hidden power of your customers : four keys to growing your business through existing customers

2024-09-27T03:51:21Z

by Carroll, Becky, 1966-
https://learning.oreilly.com/library/view/~/9781118095461/?ar https://go.oreilly.com/library-access/library/view/-/9781118095461/?ar https://learning.oreilly.com/library/view/~/9781118095461
Format: Electronic Resources

Managing customer relationships : a strategic framework

2024-09-27T03:51:21Z

by Peppers, Don.
https://learning.oreilly.com/library/view/~/9780470930182 https://learning.oreilly.com/library/view/~/9780470930182/?ar https://go.oreilly.com/library-access/library/view/-/9780470930182/?ar
Format: Electronic Resources

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2024-09-27T03:51:21Z

by Soudagar, Reza, author.
https://go.oreilly.com/library-access/library/view/-/9781639291267/?ar https://learning.oreilly.com/library/view/~/9781639291267/?ar https://learning.oreilly.com/library/view/~/9781639291267
Format: Sound recording

Customer-Transparent Enterprise : Beyond 20th Century CRM : How Market Leaders Are Using 21st Century Customer Transparency to Close the Brand/Custo.

2024-09-27T03:51:21Z

by DeGregor, Dennison J.
Click to View
Format: Electronic Resources

Customer Experience Management : A Revolutionary Approach to Connecting with Your Customers.

2024-09-27T03:51:21Z

by Schmitt, Bernd H.
Click to View
Format: Electronic Resources

Social media 101 : tactics and tips to develop your business online

2024-09-27T03:51:21Z

by Brogan, Chris.
https://learning.oreilly.com/library/view/~/9780470563410 https://learning.oreilly.com/library/view/~/9780470563410/?ar https://go.oreilly.com/library-access/library/view/-/9780470563410/?ar
Format: Electronic Resources

Winning with customers : a playbook for B2B

2024-09-27T03:51:21Z

by Pigues, D. Keith.
https://learning.oreilly.com/library/view/~/9780470547991 https://go.oreilly.com/library-access/library/view/-/9780470547991/?ar https://learning.oreilly.com/library/view/~/9780470547991/?ar
Format: Electronic Resources

Built to love creating products that captivate customers

2024-09-27T03:51:21Z

by Boatwright, Peter.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=335071
Format: Electronic Resources

Managing Customer Relationships : A Strategic Framework.

2024-09-27T03:51:21Z

by Peppers, Don.
Click to View
Format: Electronic Resources

Implementing SugarCRM 5.x.

2024-09-27T03:51:21Z

by Magana, Angel.
Click to View
Format: Electronic Resources

Winning with Customers : A Playbook for B2B.

2024-09-27T03:51:21Z

by Pigues, D. Keith.
Click to View
Format: Electronic Resources

Social Media 101 : Tactics and Tips to Develop Your Business Online.

2024-09-27T03:51:21Z

by Brogan, Chris.
Click to View
Format: Electronic Resources

Built to Love : Creating Products That Captivate Customers.

2024-09-27T03:51:21Z

by Boatwright, Peter.
Click to View
Format: Electronic Resources

Client Service Excellence : The 10 Commandments.

2024-09-27T03:51:21Z

by O'Sullivan, Larry.
Click to View
Format: Electronic Resources

Salesforce.com for dummies

2024-09-27T03:51:21Z

by Wong, Tom.
https://learning.oreilly.com/library/view/~/9780470590713/?ar https://go.oreilly.com/library-access/library/view/-/9780470590713/?ar
Format: Electronic Resources

Built to Love : Creating Products That Captivate Customers.

2024-09-27T03:51:21Z

by Boatwright, Peter.
https://learning.oreilly.com/library/view/~/9781605096995 https://go.oreilly.com/library-access/library/view/-/9781605096995/?ar https://learning.oreilly.com/library/view/~/9781605096995/?ar
Format: Electronic Resources

Strategic Customer Management : Strategizing the Sales Organization.

2024-09-27T03:51:21Z

by Piercy, Nigel F.
Click to View
Format: Electronic Resources

Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits.

2024-09-27T03:51:21Z

by GOODMAN, John A.
Click to View
Format: Electronic Resources

Microsoft Dynamics CRM 4.0 Grundlagen

2024-09-27T03:51:21Z

by Snyder, Mike (Percussionist)
https://learning.oreilly.com/library/view/~/9783866454378/?ar https://go.oreilly.com/library-access/library/view/-/9783866454378/?ar
Format: Electronic Resources

E-Business in the 21st Century : Realities, Challenges and Outlook.

2024-09-27T03:51:21Z

by Xu, Jun.
Click to View
Format: Electronic Resources

101 Activities for Delivering Knock Your Socks Off Service.

2024-09-27T03:51:21Z

by Associates, Performance Research.
Click to View
Format: Electronic Resources

Behind the Cloud : The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company - And Revolutionized an Industry.

2024-09-27T03:51:21Z

by Benioff, Marc.
Click to View
Format: Electronic Resources

Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry

2024-09-27T03:51:21Z

by Benioff, Marc R., 1964-
https://learning.oreilly.com/library/view/~/9780470521168 https://learning.oreilly.com/library/view/~/9780470521168/?ar https://go.oreilly.com/library-access/library/view/-/9780470521168/?ar
Format: Electronic Resources

Inspire! : why customers come back

2024-09-27T03:51:21Z

by Champy, James, 1942-
https://learning.oreilly.com/library/view/~/9780137016822/?ar https://go.oreilly.com/library-access/library/view/-/9780137016822/?ar
Format: Electronic Resources

Data mining techniques in CRM : inside customer segmentation

2024-09-27T03:51:21Z

by Tsiptsis, Konstantinos.
https://learning.oreilly.com/library/view/~/9780470743973/?ar https://go.oreilly.com/library-access/library/view/-/9780470743973/?ar
Format: Electronic Resources

Salesforce.com secrets of success : best practices for growth and profitability

2024-09-27T03:51:21Z

by Taber, David, 1956-
https://go.oreilly.com/library-access/library/view/-/9780137154289/?ar https://learning.oreilly.com/library/view/~/9780137154289/?ar
Format: Electronic Resources

Tactical Transparency : How Leaders Can Leverage Social Media to Maximize Value and Build Their Brand.

2024-09-27T03:51:21Z

by Holtz, Shel.
Click to View
Format: Electronic Resources

Constant Customer : Keep Them Coming Back Again and Again and Again….

2024-09-27T03:51:21Z

by Doane, Darryl.
Click to View
Format: Electronic Resources

Maximizing Your Sales with Salesforce.com.

2024-09-27T03:51:21Z

by Kachinske, Edward.
Click to View
Format: Electronic Resources

Relationship marketing : creating stakeholder value

2024-09-27T03:51:21Z

by Christopher, Martin.
https://learning.oreilly.com/library/view/~/9780750648394/?ar https://go.oreilly.com/library-access/library/view/-/9780750648394/?ar
Format: Electronic Resources

Salesforce.com for dummies

2024-09-27T03:51:21Z

by Wong, Tom.
https://learning.oreilly.com/library/view/~/9780470318126/?ar https://go.oreilly.com/library-access/library/view/-/9780470318126/?ar
Format: Electronic Resources

Managing Global Customers : An Integrated Approach.

2024-09-27T03:51:21Z

by Yip, George S.
Click to View
Format: Electronic Resources

Salesforce.com for dummies

2024-09-27T03:51:21Z

by Wong, Tom.
https://learning.oreilly.com/library/view/~/9780470048931 https://learning.oreilly.com/library/view/~/9780470048931/?ar https://go.oreilly.com/library-access/library/view/-/9780470048931/?ar
Format: Electronic Resources

Electronic customer relationship management

2024-09-27T03:51:21Z

by Fjermestad, Jerry.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=199753
Format: Electronic Resources

Electronic Customer Relationship Management.

2024-09-27T03:51:21Z

by Fjermestad, Jerry.
Click to View
Format: Electronic Resources

CRM Project Management Handbook : Building Realistic Expectations and Managing Risk.

2024-09-27T03:51:21Z

by Gentle, Michael.
Click to View
Format: Electronic Resources

Consumer Insight : How to Use Data and Market Research to Get Closer to Your Customer.

2024-09-27T03:51:21Z

by Stone, Merlin.
Click to View
Format: Electronic Resources

CRM Unplugged : Releasing CRM's Strategic Value.

2024-09-27T03:51:21Z

by Bligh, Philip.
Click to View
Format: Electronic Resources

Consumer insight how to use data and market research to get closer to your customer

2024-09-27T03:51:21Z

by Stone, Merlin, 1948-
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=130564
Format: Electronic Resources

The customer management scorecard managing CRM for profit

2024-09-27T03:51:21Z

by Woodcock, Neil.
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=131862
Format: Electronic Resources

Customer Management Scorecard : Managing CRM for Profit.

2024-09-27T03:51:21Z

by Woodcock, Neil.
Click to View
Format: Electronic Resources

Customer relationship management systems handbook

2024-09-27T03:51:21Z

by Sharp, Duane E.
https://learning.oreilly.com/library/view/~/9781420000153 https://learning.oreilly.com/library/view/~/9781420000153/?ar https://go.oreilly.com/library-access/library/view/-/9781420000153/?ar
Format: Electronic Resources

The CRM project management handbook building realistic expectations and managing risk

2024-09-27T03:51:21Z

by Gentle, Michael, 1957-
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=108775
Format: Electronic Resources

Customer Relationship Management: Getting It Right!

2024-09-27T03:51:21Z

by Kincaid, Judith, author.
https://learning.oreilly.com/library/view/~/013035211X/?ar https://learning.oreilly.com/library/view/~/013035211X https://go.oreilly.com/library-access/library/view/-/013035211X/?ar
Format: Electronic Resources

CRM : Redefining Customer Relationship Management.

2024-09-27T03:51:21Z

by Peel, Jeffrey, author.
https://go.oreilly.com/library-access/library/view/-/9781555582630/?ar https://learning.oreilly.com/library/view/~/9781555582630/?ar
Format: Electronic Resources

Relationship and resource management in operations

2024-09-27T03:51:21Z

by Loader, David.
https://go.oreilly.com/library-access/library/view/-/9780750654883/?ar https://learning.oreilly.com/library/view/~/9780750654883/?ar
Format: Electronic Resources

Customer Relationship Management : How to Turn a Good Business into a Great One.

2024-09-27T03:51:21Z

by Roberts-Phelps, Graham.
Click to View
Format: Electronic Resources