Search Results for - Narrowed by: Customer relations.

Fall in love with the problem, not the solution : a handbook for entrepreneurs

2024-05-25T20:04:26Z

by Levine, Uri, author.
https://learning.oreilly.com/library/view/~/9781663725295/?ar https://go.oreilly.com/library-access/library/view/-/9781663725295/?ar https://learning.oreilly.com/library/view/~/9781663725295
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The social impact advantage : win customers and talent by harnessing your business for good

2024-05-25T20:04:26Z

by Boyea-Robinson, Tynesia, author.
https://learning.oreilly.com/library/view/~/9781264269693/?ar https://learning.oreilly.com/library/view/~/9781264269693 https://go.oreilly.com/library-access/library/view/-/9781264269693/?ar
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No forms, no spam, no cold calls : the next generation of account-based sales and marketing

2024-05-25T20:04:26Z

by Conant, Latané, author.
https://go.oreilly.com/library-access/library/view/-/9781119982876/?ar https://learning.oreilly.com/library/view/~/9781119982876/?ar https://learning.oreilly.com/library/view/~/9781119982876
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Selling from your comfort zone : the power of alignment marketing

2024-05-25T20:04:26Z

by Hall, Stacey, 1965- author.
https://learning.oreilly.com/library/view/~/9781523001644/?ar https://go.oreilly.com/library-access/library/view/-/9781523001644/?ar https://learning.oreilly.com/library/view/~/9781523001644
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The customer education playbook : how leading companies engage, convert, and retain customers

2024-05-25T20:04:26Z

by Quick, Daniel, author.
https://go.oreilly.com/library-access/library/view/-/9781663719614/?ar https://learning.oreilly.com/library/view/~/9781663719614/?ar https://learning.oreilly.com/library/view/~/9781663719614
Format: Sound recording

The come back culture : 10 business practices that create lifelong customers

2024-05-25T20:04:26Z

by Young, Jason, 1978- author.
https://learning.oreilly.com/library/view/~/9798765010778 https://learning.oreilly.com/library/view/~/9798765010778/?ar https://go.oreilly.com/library-access/library/view/-/9798765010778/?ar
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Shift : transform motion into progress in business

2024-05-25T20:04:26Z

by Lees, Richard (Chief strategy officer), author.
https://learning.oreilly.com/library/view/~/9781119810148 https://go.oreilly.com/library-access/library/view/-/9781119810148/?ar https://learning.oreilly.com/library/view/~/9781119810148/?ar
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The frictionless organization : deliver great customer experiences with less effort

2024-05-25T20:04:26Z

by Price, Bill, 1950- author.
https://learning.oreilly.com/library/view/~/9781523000166 https://learning.oreilly.com/library/view/~/9781523000166/?ar https://go.oreilly.com/library-access/library/view/-/9781523000166/?ar
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The customer education playbook : how leading companies engage, convert, and retain customers

2024-05-25T20:04:26Z

by Quick, Daniel, author.
https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar https://learning.oreilly.com/library/view/~/9781119822509/?ar https://learning.oreilly.com/library/view/~/9781119822509
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The frontline CEO : turn employees into decision makers who innovate solutions, win customers, and boost profits

2024-05-25T20:04:26Z

by Strafel, Eric, author.
https://learning.oreilly.com/library/view/~/9781264257812 https://learning.oreilly.com/library/view/~/9781264257812/?ar https://go.oreilly.com/library-access/library/view/-/9781264257812/?ar
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User tested : how the world's top companies use human insight to create great experiences

2024-05-25T20:04:26Z

by Estes, Janelle, author.
https://go.oreilly.com/library-access/library/view/-/9781119844631/?ar https://learning.oreilly.com/library/view/~/9781119844631 https://learning.oreilly.com/library/view/~/9781119844631/?ar
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User tested : how the world's top companies use human insight to create great experiences

2024-05-25T20:04:26Z

by Estes, Janelle, author.
https://learning.oreilly.com/library/view/~/9781663718471 https://go.oreilly.com/library-access/library/view/-/9781663718471/?ar https://learning.oreilly.com/library/view/~/9781663718471/?ar
Format: Sound recording

Shift : how to transform motion into progress in business

2024-05-25T20:04:26Z

by Lees, Richard (Chief strategy officer), author.
https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar https://learning.oreilly.com/library/view/~/9781663719218/?ar https://learning.oreilly.com/library/view/~/9781663719218
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Managing conflict in your team

2024-05-25T20:04:26Z

by Assemble You, author.
https://learning.oreilly.com/library/view/~/125043AYPOD https://learning.oreilly.com/library/view/~/125043AYPOD/?ar https://go.oreilly.com/library-access/library/view/-/125043AYPOD/?ar
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Experiential marketing in an age of hyper-connectivity : navigating the customer experience journey

2024-05-25T20:04:26Z

by Mariadoss, Babu John, editor.
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Format: Electronic Resources

From impressed to obsessed : 12 principles for turning customers and employees into life-long fans

2024-05-25T20:04:26Z

by Picoult, Jon, author.
https://learning.oreilly.com/library/view/~/9781264258796 https://learning.oreilly.com/library/view/~/9781264258796/?ar https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar
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An audience of one : drive superior results by making the radical shift from mass marketing to one-to-one marketing

2024-05-25T20:04:26Z

by Turner, Jamie, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9781264268559/?ar https://learning.oreilly.com/library/view/~/9781264268559 https://learning.oreilly.com/library/view/~/9781264268559/?ar
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The business of belonging : how to make community your competitive advantage

2024-05-25T20:04:26Z

by Spinks, David, author.
https://learning.oreilly.com/library/view/~/9781119766124/?ar https://learning.oreilly.com/library/view/~/9781119766124 https://go.oreilly.com/library-access/library/view/-/9781119766124/?ar
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Never say sell : how the world's best consulting and professional services firms expand client relationships

2024-05-25T20:04:26Z

by McMakin, Tom, author.
https://learning.oreilly.com/library/view/~/9781119683780/?ar https://go.oreilly.com/library-access/library/view/-/9781119683780/?ar https://learning.oreilly.com/library/view/~/9781119683780
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Deje de vender

2024-05-25T20:04:26Z

by Stratten, Scott, author.
https://go.oreilly.com/library-access/library/view/-/9781638111450/?ar https://learning.oreilly.com/library/view/~/9781638111450 https://learning.oreilly.com/library/view/~/9781638111450/?ar
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¡Tu cliente manda!

2024-05-25T20:04:26Z

by Price, Bill, author.
https://go.oreilly.com/library-access/library/view/-/9781638111528/?ar https://learning.oreilly.com/library/view/~/9781638111528/?ar https://learning.oreilly.com/library/view/~/9781638111528
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WIDEST NET unlock untapped markets and discover new customers right in front of you.

2024-05-25T20:04:26Z

by SLIM, PAMELA.
https://go.oreilly.com/library-access/library/view/-/9781264266807/?ar https://learning.oreilly.com/library/view/~/9781264266807 https://learning.oreilly.com/library/view/~/9781264266807/?ar
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Tiny noticeable things : the secret weapon to making a difference in business

2024-05-25T20:04:26Z

by Webster, Adrian, 1958- author.
https://learning.oreilly.com/library/view/~/9781119780892/?ar https://learning.oreilly.com/library/view/~/9781119780892 https://go.oreilly.com/library-access/library/view/-/9781119780892/?ar
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The Business of Belonging

2024-05-25T20:04:26Z

by Spinks, David, author.
https://learning.oreilly.com/library/view/~/9781663712493/?ar https://go.oreilly.com/library-access/library/view/-/9781663712493/?ar https://learning.oreilly.com/library/view/~/9781663712493
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Build your community : turn your connections into a powerful online community

2024-05-25T20:04:26Z

by Millington, Richard, author.
https://learning.oreilly.com/library/view/~/9781292330013 https://learning.oreilly.com/library/view/~/9781292330013/?ar https://go.oreilly.com/library-access/library/view/-/9781292330013/?ar
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Ready, Launch, Brand : The Lean Marketing Guide for Startups.

2024-05-25T20:04:26Z

by Zeewy, Orly.
https://go.oreilly.com/library-access/library/view/-/9781000351996/?ar https://learning.oreilly.com/library/view/~/9781000351996 https://learning.oreilly.com/library/view/~/9781000351996/?ar
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Digital customer experience engineering : strategies for creating effective digital experiences

2024-05-25T20:04:26Z

by Wiedenhoefer, Lars.
https://learning.oreilly.com/library/view/~/9781484272435 https://go.oreilly.com/library-access/library/view/-/9781484272435/?ar https://learning.oreilly.com/library/view/~/9781484272435/?ar
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The forever transaction : how to build a subscription model so compelling, your customers will never want to leave

2024-05-25T20:04:26Z

by Baxter, Robbie Kellman, author.
https://go.oreilly.com/library-access/library/view/-/9781260458718/?ar https://learning.oreilly.com/library/view/~/9781260458718/?ar https://learning.oreilly.com/library/view/~/9781260458718
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Building brand communities : how organizations succeed by creating belonging

2024-05-25T20:04:26Z

by Jones, Carrie Melissa, author.
https://learning.oreilly.com/library/view/~/9781523086634 https://learning.oreilly.com/library/view/~/9781523086634/?ar https://go.oreilly.com/library-access/library/view/-/9781523086634/?ar
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Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.

2024-05-25T20:04:26Z

by Baird, Nathan Author.
https://learning.oreilly.com/library/view/~/9780730383642 https://learning.oreilly.com/library/view/~/9780730383642/?ar https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar
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The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organization

2024-05-25T20:04:26Z

by Lowdermilk, Travis, author.
https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar https://learning.oreilly.com/library/view/~/9781492058700/?ar https://learning.oreilly.com/library/view/~/9781492058700
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Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva

2024-05-25T20:04:26Z

by Villar, Jordi, author.
https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488
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Inside Your Customer's Imagination

2024-05-25T20:04:26Z

by Bell, Chip R.
https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228
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Oversubscribed, 2nd Edition

2024-05-25T20:04:26Z

by Priestley, Daniel, author.
https://learning.oreilly.com/library/view/~/9780857088253 https://go.oreilly.com/library-access/library/view/-/9780857088253/?ar https://learning.oreilly.com/library/view/~/9780857088253/?ar
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The Power of Positive Selling

2024-05-25T20:04:26Z

by Strutzel, Dan, author.
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Format: Electronic Resources

The customer success economy : why every aspect of your business model needs a paradigm shift

2024-05-25T20:04:26Z

by Mehta, Nick, 1977- author.
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Format: Electronic Resources

It starts with clients : your 100-day plan to build lifelong relationships and revenue

2024-05-25T20:04:26Z

by Sobel, Andrew, 1955- author.
https://learning.oreilly.com/library/view/~/9781119619109 https://go.oreilly.com/library-access/library/view/-/9781119619109/?ar https://learning.oreilly.com/library/view/~/9781119619109/?ar
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Category creation : how to build a brand that customers, employees, and investors will love

2024-05-25T20:04:26Z

by Kennada, Anthony, 1986- author.
https://learning.oreilly.com/library/view/~/9781469077543/?ar https://learning.oreilly.com/library/view/~/9781469077543 https://go.oreilly.com/library-access/library/view/-/9781469077543/?ar
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Think Human : Kundenzentriertes UX-Design : mit kognitiver Psychologie zu besseren Produkten

2024-05-25T20:04:26Z

by Whalen, John, Ph. D., author.
https://go.oreilly.com/library-access/library/view/-/9781098123888/?ar https://learning.oreilly.com/library/view/~/9781098123888 https://learning.oreilly.com/library/view/~/9781098123888/?ar
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Why smart companies are giving customers more data : companies are discovering the benefits of data wrapping - packaging their products with data analytics features and experiences that delight customers and increase profitability

2024-05-25T20:04:26Z

by Wixom, Barbara Haley, 1969- author.
https://learning.oreilly.com/library/view/~/53863MIT61425 https://go.oreilly.com/library-access/library/view/-/53863MIT61425/?ar https://learning.oreilly.com/library/view/~/53863MIT61425/?ar
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Purodakuto manejimento : birudo torappu o sake kokyaku ni kachi o todokeru

2024-05-25T20:04:26Z

by Perri, Melissa, author.
https://learning.oreilly.com/library/view/~/9784873119250 https://go.oreilly.com/library-access/library/view/-/9784873119250/?ar https://learning.oreilly.com/library/view/~/9784873119250/?ar
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Mapping Experiences, 2nd Edition

2024-05-25T20:04:26Z

by Kalbach, James, author.
https://go.oreilly.com/library-access/library/view/-/9781492076629/?ar https://learning.oreilly.com/library/view/~/9781492076629/?ar https://learning.oreilly.com/library/view/~/9781492076629
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Get the meeting! : an illustrative contact marketing playbook

2024-05-25T20:04:26Z

by Heinecke, Stu, author.
https://learning.oreilly.com/library/view/~/9781494544065 https://learning.oreilly.com/library/view/~/9781494544065/?ar https://go.oreilly.com/library-access/library/view/-/9781494544065/?ar
Format: Sound recording

The customer success economy : why every aspect of your business model needs a paradigm shift

2024-05-25T20:04:26Z

by Mehta, Nick, 1977- author.
https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar https://learning.oreilly.com/library/view/~/9781119572763/?ar https://learning.oreilly.com/library/view/~/9781119572763
Format: Electronic Resources

New frontiers in ML-driven customer intelligence

2024-05-25T20:04:26Z

by Katsov, Ilya, on-screen presenter.
https://go.oreilly.com/library-access/library/view/-/00000XEIXD7HIHLI/?ar https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI/?ar https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI
Format: Electronic Resources

Category creation : how to build a brand that customers, employees, and investors will love

2024-05-25T20:04:26Z

by Kennada, Anthony, 1986- author.
https://learning.oreilly.com/library/view/~/9781119611561/?ar https://learning.oreilly.com/library/view/~/9781119611561 https://go.oreilly.com/library-access/library/view/-/9781119611561/?ar
Format: Electronic Resources

Executive Briefing : Building a culture of self-service from predeployment to continued engagement

2024-05-25T20:04:26Z

by Tudor, Jonathan, author.
https://learning.oreilly.com/videos/~/0636920372400 https://learning.oreilly.com/videos/~/0636920372400/?ar https://go.oreilly.com/library-access/library/view/-/0636920372400/?ar
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Practical customer success management : a best practice framework for rapid generation of customer success

2024-05-25T20:04:26Z

by Adams, Richard, 1967- author.
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Format: Electronic Resources

The Science of Customer Connections

2024-05-25T20:04:26Z

by Karrh, Jim, author.
https://learning.oreilly.com/library/view/~/9781632657794/?ar https://go.oreilly.com/library-access/library/view/-/9781632657794/?ar https://learning.oreilly.com/library/view/~/9781632657794
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My value or my values : redeeming customers' trust

2024-05-25T20:04:26Z

by Robertson, H. E. (Heather E.), author.
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Format: Electronic Resources

Food, pleasure, and consumer well-being : contributions to marketing and theory

2024-05-25T20:04:26Z

by Batat, Wided, editor.
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Format: Electronic Resources

Technology mediated service encounters

2024-05-25T20:04:26Z

by Garcés-Conejos Blitvich, Pilar, 1960- editor.
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Format: Electronic Resources

Customer-driven disruption : five strategies to stay ahead of the curve

2024-05-25T20:04:26Z

by Sarkar, Suman, author.
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Format: Electronic Resources

Friction : the untapped force that can be your most powerful advantage

2024-05-25T20:04:26Z

by Dooley, Roger, 1952- author.
https://learning.oreilly.com/library/view/~/9781260135701/?ar https://go.oreilly.com/library-access/library/view/-/9781260135701/?ar https://learning.oreilly.com/library/view/~/9781260135701
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Design for how people think : using brain science to build better products

2024-05-25T20:04:26Z

by Whalen, John, author.
https://learning.oreilly.com/library/view/~/9781491985441 https://learning.oreilly.com/library/view/~/9781491985441/?ar https://go.oreilly.com/library-access/library/view/-/9781491985441/?ar
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Rehumanize your business : how personal videos accelerate sales and improve customer experience

2024-05-25T20:04:26Z

by Beute, Ethan, 1973- author.
https://go.oreilly.com/library-access/library/view/-/9781119576266/?ar https://learning.oreilly.com/library/view/~/9781119576266/?ar https://learning.oreilly.com/library/view/~/9781119576266
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Data driven : harnessing data and AI to reinvent customer engagement

2024-05-25T20:04:26Z

by Chavez, Tom, author.
https://go.oreilly.com/library-access/library/view/-/9781260441543/?ar https://learning.oreilly.com/library/view/~/9781260441543/?ar https://learning.oreilly.com/library/view/~/9781260441543
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Transform Customer Experience : How to achieve customer success and create exceptional CX

2024-05-25T20:04:26Z

by Villani, Isabella.
https://learning.oreilly.com/library/view/~/9780730368366 https://learning.oreilly.com/library/view/~/9780730368366/?ar https://go.oreilly.com/library-access/library/view/-/9780730368366/?ar
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Sell more faster : the ultimate sales playbook for startups

2024-05-25T20:04:26Z

by Schwartzfarb, Amos, 1973- author.
https://learning.oreilly.com/library/view/~/9781119597803 https://go.oreilly.com/library-access/library/view/-/9781119597803/?ar https://learning.oreilly.com/library/view/~/9781119597803/?ar
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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on all social networks that matter

2024-05-25T20:04:26Z

by Kerpen, Dave, author.
https://go.oreilly.com/library-access/library/view/-/9781260453294/?ar https://learning.oreilly.com/library/view/~/9781260453294/?ar https://learning.oreilly.com/library/view/~/9781260453294
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The Customer Catalyst : How to Drive Business Growth in the Customer Economy.

2024-05-25T20:04:26Z

by Bausor, Daniel.
https://learning.oreilly.com/library/view/~/9781119575085 https://learning.oreilly.com/library/view/~/9781119575085/?ar https://go.oreilly.com/library-access/library/view/-/9781119575085/?ar
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Rehumanize your business : how personal videos accelerate sales and improve customer experience

2024-05-25T20:04:26Z

by Beute, Ethan, 1973- author, narrator.
https://go.oreilly.com/library-access/library/view/-/9781469076621/?ar https://learning.oreilly.com/library/view/~/9781469076621/?ar https://learning.oreilly.com/library/view/~/9781469076621
Format: Sound recording

10 principles of modern marketing : to be successful in the digital era, marketers should adopt the best new modern practices as well as rethink and refine classic approaches

2024-05-25T20:04:26Z

by Lewnes, Ann, author.
https://go.oreilly.com/library-access/library/view/-/53863MIT60431/?ar https://learning.oreilly.com/library/view/~/53863MIT60431/?ar https://learning.oreilly.com/library/view/~/53863MIT60431
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Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden

2024-05-25T20:04:26Z

by Anderson, David J., author.
https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar https://learning.oreilly.com/library/view/~/9781492070108 https://learning.oreilly.com/library/view/~/9781492070108/?ar
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Why customers leave : (and how to win them back)

2024-05-25T20:04:26Z

by Avrin, David, author.
https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar https://learning.oreilly.com/library/view/~/9781632658371/?ar https://learning.oreilly.com/library/view/~/9781632658371
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Transform customer experience : how to achieve customer success and create exceptional CX

2024-05-25T20:04:26Z

by Villani, Isabella, author.
https://learning.oreilly.com/library/view/~/9781469072739 https://go.oreilly.com/library-access/library/view/-/9781469072739/?ar https://learning.oreilly.com/library/view/~/9781469072739/?ar
Format: Sound recording

Customer-driven disruption : five strategies to stay ahead of the curve

2024-05-25T20:04:26Z

by Sarkar, Suman, author.
https://learning.oreilly.com/library/view/~/9781523099771/?ar https://go.oreilly.com/library-access/library/view/-/9781523099771/?ar
Format: Electronic Resources

The real-time revolution : transforming your organization to value customer time

2024-05-25T20:04:26Z

by Power, Jerry, author.
https://go.oreilly.com/library-access/library/view/-/9781523085651/?ar https://learning.oreilly.com/library/view/~/9781523085651 https://learning.oreilly.com/library/view/~/9781523085651/?ar
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The experience-centric organization : how to win through customer experience

2024-05-25T20:04:26Z

by Clatworthy, Simon, 1959- author.
https://learning.oreilly.com/library/view/~/9781492045762/?ar https://go.oreilly.com/library-access/library/view/-/9781492045762/?ar https://learning.oreilly.com/library/view/~/9781492045762
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The 60 Second Sale

2024-05-25T20:04:26Z

by Lorenzo, David, author.
https://go.oreilly.com/library-access/library/view/-/9781469071824/?ar https://learning.oreilly.com/library/view/~/9781469071824/?ar https://learning.oreilly.com/library/view/~/9781469071824
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What is service design?

2024-05-25T20:04:26Z

by Lawrence, Adam, author.
https://learning.oreilly.com/library/view/~/9781492053668 https://learning.oreilly.com/library/view/~/9781492053668/?ar https://go.oreilly.com/library-access/library/view/-/9781492053668/?ar
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Algorithmic recommendations at The New York Times

2024-05-25T20:04:26Z

by Coenen, Anna, on-screen presenter.
https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS/?ar https://go.oreilly.com/library-access/library/view/-/00000JCUFMMVK0HS/?ar
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Radical outcomes : how to create extraordinary teams that get tangible results

2024-05-25T20:04:26Z

by Stancampiano, Juliana, 1978- author.
https://learning.oreilly.com/library/view/~/9781119524250/?ar https://go.oreilly.com/library-access/library/view/-/9781119524250/?ar
Format: Electronic Resources

Friction/Reward : be your customer's first choice

2024-05-25T20:04:26Z

by Hammond, Richard (Retail management consultant), author.
https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar https://learning.oreilly.com/library/view/~/9781292234960/?ar https://learning.oreilly.com/library/view/~/9781292234960
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Selling the hug your customers way : the proven process for becoming a passionate and successful salesperson for life

2024-05-25T20:04:26Z

by Mitchell, Jack, author.
https://go.oreilly.com/library-access/library/view/-/9781260134827/?ar https://learning.oreilly.com/library/view/~/9781260134827/?ar https://learning.oreilly.com/library/view/~/9781260134827
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The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eye

2024-05-25T20:04:26Z

by Lorenzo, David V., author.
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Customer experience innovation : how to get a lasting market edge

2024-05-25T20:04:26Z

by Dew, Robert, author.
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Inbound PR : the PR agency's manual to transforming your business with inbound

2024-05-25T20:04:26Z

by Stareva, Iliyana, author.
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Affected : Emotionally Engaging Customers in The Digital Age

2024-05-25T20:04:26Z

by Wrigley, Cara, author.
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Selling the hug your customers way : the proven process for becoming a passionate and successful salesperson for life

2024-05-25T20:04:26Z

by Mitchell, Jack, author.
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The business value of developer relations : how and why technical communities are key to your success

2024-05-25T20:04:26Z

by Thengvall, Mary, author
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How clients buy : a practical guide to business development for consulting and professional services

2024-05-25T20:04:26Z

by McMakin, Tom, author.
https://learning.oreilly.com/library/view/~/9781119434702 https://go.oreilly.com/library-access/library/view/-/9781119434702/?ar https://learning.oreilly.com/library/view/~/9781119434702/?ar
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The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eye

2024-05-25T20:04:26Z

by Lorenzo, David V., author.
https://go.oreilly.com/library-access/library/view/-/9781119499763/?ar https://learning.oreilly.com/library/view/~/9781119499763/?ar https://learning.oreilly.com/library/view/~/9781119499763
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Inbound organization : how to build and strengthen your company's future using inbound principles

2024-05-25T20:04:26Z

by Tyre, Dan, 1958- author.
https://learning.oreilly.com/library/view/~/9781119482451 https://learning.oreilly.com/library/view/~/9781119482451/?ar https://go.oreilly.com/library-access/library/view/-/9781119482451/?ar
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Inbound pr : the pr agency's manual to transforming your business with inbound

2024-05-25T20:04:26Z

by Stareva, Iliyana.
https://go.oreilly.com/library-access/library/view/-/9781469098838/?ar https://learning.oreilly.com/library/view/~/9781469098838/?ar https://learning.oreilly.com/library/view/~/9781469098838
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Conversation marketing : how to be relevant and engage your customer by speaking human

2024-05-25T20:04:26Z

by Lund, Kevin, author.
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The unstoppable organization : empower your people, engage your customers, and grow your revenue

2024-05-25T20:04:26Z

by Casemore, Shawn, author.
https://learning.oreilly.com/library/view/~/9781632651242 https://learning.oreilly.com/library/view/~/9781632651242/?ar https://go.oreilly.com/library-access/library/view/-/9781632651242/?ar
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Inbound selling : how to change the way you sell to match how people buy

2024-05-25T20:04:26Z

by Signorelli, Brian, author.
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The high roller experience : how Caesars and other world-class companies are using data to create an unforgettable customer experience

2024-05-25T20:04:26Z

by Norton, David (David William), author.
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Customer service training 101 : quick and easy techniques that get great results

2024-05-25T20:04:26Z

by Evenson, Renee, 1951- author.
https://learning.oreilly.com/library/view/~/9780814438923 https://learning.oreilly.com/library/view/~/9780814438923/?ar https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar
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Questions that sell : the powerful process for discovering what your customer really wants

2024-05-25T20:04:26Z

by Cherry, Paul, author.
https://learning.oreilly.com/library/view/~/9780814438718 https://go.oreilly.com/library-access/library/view/-/9780814438718/?ar https://learning.oreilly.com/library/view/~/9780814438718/?ar
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Combo prospecting : the powerful one-two punch that fills your pipeline and wins sales

2024-05-25T20:04:26Z

by Hughes, Tony J., author.
https://learning.oreilly.com/library/view/~/9780814439128/?ar https://go.oreilly.com/library-access/library/view/-/9780814439128/?ar
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Inbound PR : the PR agency's manual to transforming your business with inbound

2024-05-25T20:04:26Z

by Stareva, Iliyana, author.
https://go.oreilly.com/library-access/library/view/-/9781119462217/?ar https://learning.oreilly.com/library/view/~/9781119462217 https://learning.oreilly.com/library/view/~/9781119462217/?ar
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Selling the hug your customers way : the proven process for becoming a passionate and successful salesperson for life

2024-05-25T20:04:26Z

by Mitchell, Jack, author, narrator.
https://go.oreilly.com/library-access/library/view/-/9781639295326/?ar https://learning.oreilly.com/library/view/~/9781639295326/?ar https://learning.oreilly.com/library/view/~/9781639295326
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The customer loyalty loop : the science behind creating great experiences and lasting impressions

2024-05-25T20:04:26Z

by Fleming, Noah, author.
https://learning.oreilly.com/library/view/~/9781632650665 https://learning.oreilly.com/library/view/~/9781632650665/?ar https://go.oreilly.com/library-access/library/view/-/9781632650665/?ar
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Inspired : how to create tech products customers love

2024-05-25T20:04:26Z

by Cagan, Marty, author.
https://learning.oreilly.com/library/view/~/9781119387503/?ar https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar
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Experiencia líquida

2024-05-25T20:04:26Z

by Otero, José Carlos, author.
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Designing for conversion : using metrics to increase customer engagement

2024-05-25T20:04:26Z

by Levy, Jaime, on-screen presenter.
https://learning.oreilly.com/videos/~/9781491967270/?ar https://go.oreilly.com/library-access/library/view/-/9781491967270/?ar
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Lead right for your company's type : how to connect your culture with your customer promise

2024-05-25T20:04:26Z

by Schneider, William E., author.
https://learning.oreilly.com/library/view/~/9780814438008/?ar https://go.oreilly.com/library-access/library/view/-/9780814438008/?ar
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The 12 powers of a marketing leader : how to succeed by building customer and company value

2024-05-25T20:04:26Z

by Barta, Thomas, author.
https://learning.oreilly.com/library/view/~/9781259834721/?ar https://go.oreilly.com/library-access/library/view/-/9781259834721/?ar https://learning.oreilly.com/library/view/~/9781259834721
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What customers crave : how to create relevant and memorable experiences at every touchpoint

2024-05-25T20:04:26Z

by Webb, Nicholas J., 1958- author.
https://learning.oreilly.com/library/view/~/9780814437827 https://learning.oreilly.com/library/view/~/9780814437827/?ar https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar
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The customer-driven playbook : converting customer feedback into successful products

2024-05-25T20:04:26Z

by Lowdermilk, Travis, author.
https://learning.oreilly.com/library/view/~/9781491981269 https://learning.oreilly.com/library/view/~/9781491981269/?ar https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar
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Gathering customer data

2024-05-25T20:04:26Z

by Lowdermilk, Travis, author.
https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar https://learning.oreilly.com/library/view/~/9781492031185/?ar
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The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience

2024-05-25T20:04:26Z

by Norton, David (David William), author.
https://learning.oreilly.com/library/view/~/9781639292486 https://learning.oreilly.com/library/view/~/9781639292486/?ar https://go.oreilly.com/library-access/library/view/-/9781639292486/?ar
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The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience

2024-05-25T20:04:26Z

by Norton, David (David William), author.
https://learning.oreilly.com/library/view/~/9781259862977 https://learning.oreilly.com/library/view/~/9781259862977/?ar https://go.oreilly.com/library-access/library/view/-/9781259862977/?ar
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Beyond the sales process : 12 proven strategies for a customer-driven world

2024-05-25T20:04:26Z

by Andersen, Steve (Stephen S.), 1952- author.
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Beyond advertising : creating value through all customer touchpoints

2024-05-25T20:04:26Z

by Wind, Yoram, author.
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The referral of a lifetime : never make a cold call again!

2024-05-25T20:04:26Z

by Templeton, Timothy L., author.
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Brand desire : how to create consumer involvement and inspiration

2024-05-25T20:04:26Z

by Ind, Nicholas, author.
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Integrated marketing communication : creating spaces for engagement

2024-05-25T20:04:26Z

by Persuit, Jeanne M., 1973- editor.
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Value creation : the definitive guide for business leaders

2024-05-25T20:04:26Z

by Mahajan, Gautam, 1946- author.
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Advanced database marketing : innovative methodologies and applications for managing customer relationships

2024-05-25T20:04:26Z

by Coussement, Kristof, editor.
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The art of client service : the classic guide, updated for today's marketers and advertisers

2024-05-25T20:04:26Z

by Solomon, Robert, author.
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Service design for business : a practical guide to optimizing the customer experience

2024-05-25T20:04:26Z

by Reason, Ben, 1972- author.
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Format: Electronic Resources

Service design for business : a practical guide to optimizing the customer experience

2024-05-25T20:04:26Z

by Reason, Ben, 1972- author.
https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar https://learning.oreilly.com/library/view/~/9781118988923/?ar https://learning.oreilly.com/library/view/~/9781118988923
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The customer experience book : how to design, measure and improve customer experience in your business

2024-05-25T20:04:26Z

by Pennington, Alan (Customer experience consultant), author.
https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar https://learning.oreilly.com/library/view/~/9781292148489/?ar
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The brand flip : why customers now run companies--and how to profit from it

2024-05-25T20:04:26Z

by Neumeier, Marty, 1947- author.
https://learning.oreilly.com/library/view/~/9780134173009 https://learning.oreilly.com/library/view/~/9780134173009/?ar https://go.oreilly.com/library-access/library/view/-/9780134173009/?ar
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CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce

2024-05-25T20:04:26Z

by Walter, Olga, author.
https://learning.oreilly.com/library/view/~/9783958450356 https://learning.oreilly.com/library/view/~/9783958450356/?ar https://go.oreilly.com/library-access/library/view/-/9783958450356/?ar
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How to sell online : the experts' guide to making your business more successful and profitable online

2024-05-25T20:04:26Z

by Holloman, Christer, author.
https://go.oreilly.com/library-access/library/view/-/9781292148427/?ar https://learning.oreilly.com/library/view/~/9781292148427/?ar
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Customer success : how innovative companies are reducing churn and growing recurring revenue

2024-05-25T20:04:26Z

by Mehta, Nick, 1977- author.
https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar https://learning.oreilly.com/library/view/~/9781119167969/?ar https://learning.oreilly.com/library/view/~/9781119167969
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Contemporary selling : building relationships, creating value

2024-05-25T20:04:26Z

by Johnston, Mark W., author.
https://go.oreilly.com/library-access/library/view/-/9781317360827/?ar https://learning.oreilly.com/library/view/~/9781317360827/?ar
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Beyond the sales process : 12 proven strategies for a customer-driven world

2024-05-25T20:04:26Z

by Andersen, Steve (Stephen S.), 1952- author.
https://learning.oreilly.com/library/view/~/9780814437162 https://learning.oreilly.com/library/view/~/9780814437162/?ar https://go.oreilly.com/library-access/library/view/-/9780814437162/?ar
Format: Electronic Resources

Beyond advertising : creating value through all customer touchpoints

2024-05-25T20:04:26Z

by Wind, Yoram, author.
https://go.oreilly.com/library-access/library/view/-/9781119074229/?ar https://learning.oreilly.com/library/view/~/9781119074229/?ar
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Using social media in business disputes : until recently, the mere threat of litigation and the prospect of a prolonged and costly lawsuit was often all that it took to persuade a smaller business to acquiesce to a larger competitor's legal demands. But that's changing

2024-05-25T20:04:26Z

by Orozco, David, author.
https://go.oreilly.com/library-access/library/view/-/53863MIT57212/?ar https://learning.oreilly.com/library/view/~/53863MIT57212 https://learning.oreilly.com/library/view/~/53863MIT57212/?ar
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501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression

2024-05-25T20:04:26Z

by Cutting, Donna, 1966-
https://learning.oreilly.com/library/view/~/9781632650238/?ar https://go.oreilly.com/library-access/library/view/-/9781632650238/?ar
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The referral of a lifetime : never make a cold call again!

2024-05-25T20:04:26Z

by Templeton, Timothy L., author.
https://go.oreilly.com/library-access/library/view/-/9781626568532/?ar https://learning.oreilly.com/library/view/~/9781626568532/?ar
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How to wow : 68 effortless ways to make every customer experience amazing

2024-05-25T20:04:26Z

by Swinscoe, Adrian, author.
https://learning.oreilly.com/library/view/~/9781292116877/?ar https://learning.oreilly.com/library/view/~/9781292116877 https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar
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Negotiating with backbone : eight sales strategies to defend your price and value

2024-05-25T20:04:26Z

by Holden, Reed K., author.
https://learning.oreilly.com/library/view/~/9780134270029/?ar https://go.oreilly.com/library-access/library/view/-/9780134270029/?ar
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Rocket : eight lessons to secure infinite growth

2024-05-25T20:04:26Z

by Silverstein, Michael J., author.
https://learning.oreilly.com/library/view/~/9781259585432 https://learning.oreilly.com/library/view/~/9781259585432/?ar https://go.oreilly.com/library-access/library/view/-/9781259585432/?ar
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Evergreen : Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving.

2024-05-25T20:04:26Z

by Fleming, Noah.
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Leading Libraries : How to Create a Service Culture.

2024-05-25T20:04:26Z

by vanDuinkerken, Wyoma.
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Win the Customer : 70 Simple Rules for Sensational Service.

2024-05-25T20:04:26Z

by Martins, Flavio.
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Oversubscribed : How to Get People Lining Up to Do Business with You.

2024-05-25T20:04:26Z

by Priestley, Daniel.
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Experience : The 5 Principles of Disney Service and Relationship Excellence.

2024-05-25T20:04:26Z

by Loeffler, Bruce.
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Rise of the Platform Marketer : Performance Marketing with Google, Facebook, and Twitter, Plus the Latest High-Growth Digital Advertising Platforms.

2024-05-25T20:04:26Z

by Dempster, Craig.
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Customer-Centric Marketing : Build Relationships, Create Advocates, and Influence Your Customers.

2024-05-25T20:04:26Z

by Cundari, Aldo.
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Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenship

2024-05-25T20:04:26Z

by Trentim, Mário Henrique, author.
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Surprise! : The secret to customer loyalty in the service sector

2024-05-25T20:04:26Z

by Magnini, Vincent P., author.
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Predictive Marketing : Easy Ways Every Marketer Can Use Customer Analytics and Big Data.

2024-05-25T20:04:26Z

by Artun, Omer.
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Behavioral Marketing : Delivering Personalized Experiences at Scale.

2024-05-25T20:04:26Z

by Walters, Dave.
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A Multidisciplinary Approach to Service Encounters.

2024-05-25T20:04:26Z

by Hernández-López, María de la O.
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Your customer rules! : delivering the Me2B experiences that today's customers demand

2024-05-25T20:04:26Z

by Price, Bill, 1950-
https://learning.oreilly.com/library/view/~/9781118954829 https://learning.oreilly.com/library/view/~/9781118954829/?ar https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar
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Customer's new voice : extreme relevancy and experience through volunteered customer information

2024-05-25T20:04:26Z

by McKean, John, 1956-
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Behavioral marketing : delivering personalized experiences at scale

2024-05-25T20:04:26Z

by Walters, Dave, 1968-
https://learning.oreilly.com/library/view/~/9781119076575 https://learning.oreilly.com/library/view/~/9781119076575/?ar https://go.oreilly.com/library-access/library/view/-/9781119076575/?ar
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Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling

2024-05-25T20:04:26Z

by Blount, Jeb, author.
https://learning.oreilly.com/library/view/~/9781119144755/?ar https://go.oreilly.com/library-access/library/view/-/9781119144755/?ar https://learning.oreilly.com/library/view/~/9781119144755
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How customers view self-service technologies : there can be substantial differences between managers' and customers' perspectives on new self-service technologies.

2024-05-25T20:04:26Z

by Kimes, Sheryl E., author.
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X : the experience when business meets design

2024-05-25T20:04:26Z

by Solis, Brian.
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Customer-centric marketing : build relationships, create advocates and influence your consumers

2024-05-25T20:04:26Z

by Cundari, Aldo, author.
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Format: Electronic Resources

Oversubscribed : how to get people lining up to do business with you

2024-05-25T20:04:26Z

by Priestley, Daniel, author.
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Creating online videos that engage viewers : many companies seek to create online video content that will become popular with consumers. But what are the characteristics of videos that engage consumers?

2024-05-25T20:04:26Z

by Pirouz, Dante M., author.
https://learning.oreilly.com/library/view/~/53863MIT56406/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT56406/?ar https://learning.oreilly.com/library/view/~/53863MIT56406
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Likeable social media : how to delight your customers, create an irresistible brand, and be amazing on Facebook, Twitter, Linkedin, Instagram, Pinterest, and more

2024-05-25T20:04:26Z

by Kerpen, Dave, author.
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The future of marketing : strategies from 15 leading brands on how authenticity, relevance, and transparency will help you survive the age of the customer

2024-05-25T20:04:26Z

by Johnson, Nick (Writer on social media), author.
https://learning.oreilly.com/library/view/~/9780134084572/?ar https://go.oreilly.com/library-access/library/view/-/9780134084572/?ar https://learning.oreilly.com/library/view/~/9780134084572
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Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

2024-05-25T20:04:26Z

by Thompson, Harvey, author.
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement

2024-05-25T20:04:26Z

by Frawley, Andrew, author.
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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms

2024-05-25T20:04:26Z

by Dempster, Craig.
https://learning.oreilly.com/library/view/~/9781119059790/?ar https://go.oreilly.com/library-access/library/view/-/9781119059790/?ar https://learning.oreilly.com/library/view/~/9781119059790
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The experience : the 5 principles of Disney service and relationship excellence

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by Loeffler, Bruce, author.
https://learning.oreilly.com/library/view/~/9781119028772 https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar https://learning.oreilly.com/library/view/~/9781119028772/?ar
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Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenship

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by Trentim, Mário Henrique, author.
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La gestión de los interesados como clientes : patrocinio, asociación, liderazgo y ciudadanía

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by Trentim, Mário Henrique, author.
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The membership economy : find your super users, master the forever transaction, and build recurring revenue

2024-05-25T20:04:26Z

by Baxter, Robbie Kellman.
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Beat accelerating customer expectations with Trend-driven innovation

2024-05-25T20:04:26Z

by Mason, Henry, author.
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Evergreen : cultivate the enduring customer loyalty that keeps your business thriving

2024-05-25T20:04:26Z

by Fleming, Noah, author.
https://go.oreilly.com/library-access/library/view/-/9780814434437/?ar https://learning.oreilly.com/library/view/~/9780814434437/?ar https://learning.oreilly.com/library/view/~/9780814434437
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Be your customer's hero : real-world tips & techniques for the service front lines

2024-05-25T20:04:26Z

by Toporek, Adam.
https://learning.oreilly.com/library/view/~/9780814449059/?ar https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar https://learning.oreilly.com/library/view/~/9780814449059
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Nonstop Sales Boom : Powerful Strategies to Drive Consistent Growth Year After Year.

2024-05-25T20:04:26Z

by Francis, Colleen.
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The Co-Creation Paradigm.

2024-05-25T20:04:26Z

by Ramaswamy, Venkat.
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Customer Innovation : Customer-centric Strategy for Enduring Growth.

2024-05-25T20:04:26Z

by Debruyne, Marion.
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Analytics and Dynamic Customer Strategy : Big Profits from Big Data.

2024-05-25T20:04:26Z

by Tanner, John F.
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The New Relationship Marketing : How to Build a Large, Loyal, Profitable Network Using the Social Web.

2024-05-25T20:04:26Z

by Smith, Mari.
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The Accidental Marketer : Power Tools for People Who Find Themselves in Marketing Roles.

2024-05-25T20:04:26Z

by Spitale, Tom.
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Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service.

2024-05-25T20:04:26Z

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The Retargeting Playbook : How to Turn Web-Window Shoppers into Customers.

2024-05-25T20:04:26Z

by Berke, Adam.
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Handbook of Strategic Account Management : A Comprehensive Resource.

2024-05-25T20:04:26Z

by Woodburn, Diana.
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Igniting Customer Connections : Fire up Your Company's Growth by Multiplying Customer Experience X Engagement.

2024-05-25T20:04:26Z

by Frawley, Andrew.
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Supplier Relationship Management : Unlocking the Hidden Value in Your Supply Base.

2024-05-25T20:04:26Z

by O'Brien, Jonathan.
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Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.

2024-05-25T20:04:26Z

by Price, Bill.
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Connect : How to Use Data and Experience Marketing to Create Lifetime Customers.

2024-05-25T20:04:26Z

by Petersen, Lars Birkholm.
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Format: Electronic Resources

Unselling : The New Customer Experience.

2024-05-25T20:04:26Z

by Stratten, Scott.
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Customer's New Voice : Extreme Relevancy and Experience Through Volunteered Customer Information.

2024-05-25T20:04:26Z

by McKean, John S.
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The small business' guide to social CRM : build customer relationships that will accelerate your business

2024-05-25T20:04:26Z

by Jamieson, Craig M., author.
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications

2024-05-25T20:04:26Z

by Lowenstein, Michael W., 1942-, author.
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Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization

2024-05-25T20:04:26Z

by Loshin, David, 1963- author.
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Social customer experience : engage and retain customers through social media

2024-05-25T20:04:26Z

by Evans, Dave, 1956-
https://learning.oreilly.com/library/view/~/9781118927120/?ar https://learning.oreilly.com/library/view/~/9781118927120 https://go.oreilly.com/library-access/library/view/-/9781118927120/?ar
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Legendary service : the key is to care

2024-05-25T20:04:26Z

by Blanchard, Kenneth H., author.
https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar https://learning.oreilly.com/library/view/~/9780071819046/?ar https://learning.oreilly.com/library/view/~/9780071819046
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Unselling : stop selling, start connecting

2024-05-25T20:04:26Z

by Stratten, Scott.
https://go.oreilly.com/library-access/library/view/-/9781118943021/?ar https://learning.oreilly.com/library/view/~/9781118943021/?ar
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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

2024-05-25T20:04:26Z

by McKain, Scott.
https://learning.oreilly.com/library/view/~/9780071822152 https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar https://learning.oreilly.com/library/view/~/9780071822152/?ar
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Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

2024-05-25T20:04:26Z

by Michelli, Joseph A., 1960- author.
https://learning.oreilly.com/library/view/~/9780071801256 https://go.oreilly.com/library-access/library/view/-/9780071801256/?ar https://learning.oreilly.com/library/view/~/9780071801256/?ar
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Analytics and dynamic customer strategy : big profits from big data

2024-05-25T20:04:26Z

by Tanner, John F.
https://go.oreilly.com/library-access/library/view/-/9781118919774/?ar https://learning.oreilly.com/library/view/~/9781118919774/?ar https://learning.oreilly.com/library/view/~/9781118919774
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Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more

2024-05-25T20:04:26Z

by Conlow, Rick, author.
https://learning.oreilly.com/library/view/~/9781601632760/?ar https://learning.oreilly.com/library/view/~/9781601632760 https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar
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Romancing the brand : how brands create strong, intimate relationships with customers

2024-05-25T20:04:26Z

by Halloran, Tim, 1969-
https://learning.oreilly.com/library/view/~/9781118828977/?ar https://go.oreilly.com/library-access/library/view/-/9781118828977/?ar
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Handbook of strategic account management : a comprehensive resource

2024-05-25T20:04:26Z

by Woodburn, Diana.
https://learning.oreilly.com/library/view/~/9781118509074 https://go.oreilly.com/library-access/library/view/-/9781118509074/?ar https://learning.oreilly.com/library/view/~/9781118509074/?ar
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The customer-funded business : start, finance, or grow your company with your customers' cash

2024-05-25T20:04:26Z

by Mullins, John W. (John Walker)
https://learning.oreilly.com/library/view/~/9781118879139 https://learning.oreilly.com/library/view/~/9781118879139/?ar https://go.oreilly.com/library-access/library/view/-/9781118879139/?ar
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Changing the sales conversation : connect, collaborate, close

2024-05-25T20:04:26Z

by Richardson, Linda, 1944-
https://go.oreilly.com/library-access/library/view/-/9780071823654/?ar https://learning.oreilly.com/library/view/~/9780071823654/?ar
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Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value

2024-05-25T20:04:26Z

by Oliveira, Alexandre.
https://learning.oreilly.com/library/view/~/9780133764574 https://learning.oreilly.com/library/view/~/9780133764574/?ar https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar
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Connect : how to use data and experience marketing to create lifetime customers

2024-05-25T20:04:26Z

by Petersen, Lars Birkholm.
https://learning.oreilly.com/library/view/~/9781118963616 https://learning.oreilly.com/library/view/~/9781118963616/?ar https://go.oreilly.com/library-access/library/view/-/9781118963616/?ar
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Nonstop sales boom : powerful strategies to drive consistent sales growth year after year

2024-05-25T20:04:26Z

by Francis, Colleen, 1970-
https://learning.oreilly.com/library/view/~/9780814433768 https://go.oreilly.com/library-access/library/view/-/9780814433768/?ar https://learning.oreilly.com/library/view/~/9780814433768/?ar
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Customer experience 3.0 : high-profit strategies in the age of techno service

2024-05-25T20:04:26Z

by Goodman, John A.
https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881
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The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers

2024-05-25T20:04:26Z

by Sgroi, Anthony, author.
https://go.oreilly.com/library-access/library/view/-/9781482203905/?ar https://learning.oreilly.com/library/view/~/9781482203905/?ar
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Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook

2024-05-25T20:04:26Z

by Havens, Jeff, author.
https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar https://learning.oreilly.com/library/view/~/9780134463667/?ar
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True story : how to combine story and action to transform your business

2024-05-25T20:04:26Z

by Montague, Ty, author.
https://learning.oreilly.com/library/view/~/9781622314591 https://go.oreilly.com/library-access/library/view/-/9781622314591/?ar https://learning.oreilly.com/library/view/~/9781622314591/?ar
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The opening playbook : a professional's guide to building relationships that grow revenue

2024-05-25T20:04:26Z

by Dietz, Andrew, author.
https://learning.oreilly.com/library/view/~/9780071825887 https://learning.oreilly.com/library/view/~/9780071825887/?ar https://go.oreilly.com/library-access/library/view/-/9780071825887/?ar
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True alignment : linking company culture with customer needs for extraordinary results

2024-05-25T20:04:26Z

by Papke, Edgar, author.
https://learning.oreilly.com/library/view/~/9781469091013 https://learning.oreilly.com/library/view/~/9781469091013/?ar https://go.oreilly.com/library-access/library/view/-/9781469091013/?ar
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Value proposition design : how to create products and services customers want

2024-05-25T20:04:26Z

by Osterwalder, Alexander, author.
https://learning.oreilly.com/library/view/~/9781118968062/?ar https://go.oreilly.com/library-access/library/view/-/9781118968062/?ar https://learning.oreilly.com/library/view/~/9781118968062
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Power relationships : 26 irrefutable laws for building extraordinary relationships

2024-05-25T20:04:26Z

by Sobel, Andrew, 1955-
https://learning.oreilly.com/library/view/~/9781118830963/?ar https://go.oreilly.com/library-access/library/view/-/9781118830963/?ar https://learning.oreilly.com/library/view/~/9781118830963
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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

2024-05-25T20:04:26Z

by McKain, Scott, author.
https://go.oreilly.com/library-access/library/view/-/9781639290062/?ar https://learning.oreilly.com/library/view/~/9781639290062 https://learning.oreilly.com/library/view/~/9781639290062/?ar
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True alignment : linking company culture with customer needs for extraordinary results

2024-05-25T20:04:26Z

by Papke, Edgar.
https://go.oreilly.com/library-access/library/view/-/9780814433362/?ar https://learning.oreilly.com/library/view/~/9780814433362/?ar https://learning.oreilly.com/library/view/~/9780814433362
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The opening playbook : a professional's guide to building relationships that grow revenue

2024-05-25T20:04:26Z

by Dietz, Andrew, author.
https://learning.oreilly.com/library/view/~/9781639294541/?ar https://learning.oreilly.com/library/view/~/9781639294541 https://go.oreilly.com/library-access/library/view/-/9781639294541/?ar
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Maintaining engaged customer relationships in financial services

2024-05-25T20:04:26Z

by Heinonen, Kristina, editor.
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Power Relationships : 26 Irrefutable Laws for Building Extraordinary Relationships.

2024-05-25T20:04:26Z

by Sobel, Andrew.
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Multichannel Marketing Ecosystems : Creating Connected Customer Experiences.

2024-05-25T20:04:26Z

by Ståhlberg, Markus.
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Neuro-Sell : How Neuroscience can Power Your Sales Success.

2024-05-25T20:04:26Z

by Hazeldine, Simon.
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Optimizing Organization Design : A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement.

2024-05-25T20:04:26Z

by Capelle, Ronald G.
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Creating Lasting Value : How to Lead, Manage and Market Your Stakeholder Value.

2024-05-25T20:04:26Z

by Geelhoed, Jeroen.
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High Impact Marketing That Gets Results.

2024-05-25T20:04:26Z

by Kolah, Ardi.
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The Marketing Manifesto.

2024-05-25T20:04:26Z

by Hood, David James.
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Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem

2024-05-25T20:04:26Z

by Sarkodie-Mensah, Kwasi.
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Valuable Content Marketing : How to Make Quality Content the Key to Your Business Success.

2024-05-25T20:04:26Z

by Jefferson, Sonja.
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What's the Future of Business : Changing the Way Businesses Create Experiences.

2024-05-25T20:04:26Z

by Solis, Brian.
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Conversations That Sell : Collaborate with Buyers and Make Every Conversation Count.

2024-05-25T20:04:26Z

by Bleeke, Nancy.
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The Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations.

2024-05-25T20:04:26Z

by Gallagher, Richard S.
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The Power of Understanding People : The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance.

2024-05-25T20:04:26Z

by Mitchell, Dave.
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Maximize Your Social : A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success.

2024-05-25T20:04:26Z

by Schaffer, Neal.
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True Alignment : Linking Company Culture with Customer Needs for Extraordinary Results.

2024-05-25T20:04:26Z

by Papke, Edgar.
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How Contemporary Publishers Reach Out to Their Customers : Transition from B2B to B2C Marketing in the Publishing Industry.

2024-05-25T20:04:26Z

by Sutton, Kim Maya.
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B4B : how technology and big data are reinventing the customer-supplier relationship

2024-05-25T20:04:26Z

by Wood, J. B.
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Customer-oriented marketing strategy theory and practice

2024-05-25T20:04:26Z

by Dalgic, Tevfik.
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Customer-centric marketing strategies tools for building organizational performance

2024-05-25T20:04:26Z

by Kaufmann, Hans Ruediger, 1958-
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Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization

2024-05-25T20:04:26Z

by Loshin, David.
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Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work

2024-05-25T20:04:26Z

by Grandey, Alicia.
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Contemporary selling building relationships, creating value

2024-05-25T20:04:26Z

by Johnston, Mark W.
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Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

2024-05-25T20:04:26Z

by Lewis, Mike, 1975-
https://learning.oreilly.com/library/view/~/9780071794961/?ar https://go.oreilly.com/library-access/library/view/-/9780071794961/?ar
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The customer service solution : managing emotions, trust, and control to win your customer's business

2024-05-25T20:04:26Z

by Dasu, Sriram.
https://learning.oreilly.com/library/view/~/9780071809931 https://learning.oreilly.com/library/view/~/9780071809931/?ar https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar
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Go-givers sell more

2024-05-25T20:04:26Z

by Burg, Bob.
https://go.oreilly.com/library-access/library/view/-/9781469088266/?ar https://learning.oreilly.com/library/view/~/9781469088266/?ar https://learning.oreilly.com/library/view/~/9781469088266
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What's the future of business? : changing the way businesses create experiences

2024-05-25T20:04:26Z

by Solis, Brian.
https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar https://learning.oreilly.com/library/view/~/9781118457191/?ar https://learning.oreilly.com/library/view/~/9781118457191
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Let's close a deal : turn contacts into paying customers for your company, product, service or cause

2024-05-25T20:04:26Z

by Clifford, Christine.
https://go.oreilly.com/library-access/library/view/-/9781118596753/?ar https://learning.oreilly.com/library/view/~/9781118596753/?ar https://learning.oreilly.com/library/view/~/9781118596753
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The customer service survival kit : what to say to defuse even the worst customer situations

2024-05-25T20:04:26Z

by Gallagher, Richard S.
https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar https://learning.oreilly.com/library/view/~/9780814431832/?ar https://learning.oreilly.com/library/view/~/9780814431832
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Conversations that sell : collaborate with buyers and make every conversation count

2024-05-25T20:04:26Z

by Bleeke, Nancy Noel.
https://go.oreilly.com/library-access/library/view/-/9780814431801/?ar https://learning.oreilly.com/library/view/~/9780814431801/?ar https://learning.oreilly.com/library/view/~/9780814431801
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Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand

2024-05-25T20:04:26Z

by McDonald, Kelly, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679/?ar https://learning.oreilly.com/library/view/~/9781118461679
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People love you : the real secret to delivering legendary customer service

2024-05-25T20:04:26Z

by Blount, Jeb.
https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880
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The ten principles behind great customer experiences

2024-05-25T20:04:26Z

by Watkinson, Matt, author.
https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar https://learning.oreilly.com/library/view/~/9780273775089/?ar
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Maximize your social : one-stop guide to building a social media strategy for marketing and business success

2024-05-25T20:04:26Z

by Schaffer, Neal.
https://go.oreilly.com/library-access/library/view/-/9781118756683/?ar https://learning.oreilly.com/library/view/~/9781118756683/?ar
Format: Electronic Resources

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

2024-05-25T20:04:26Z

by Mitchell, Dave, 1961-
https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884
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Customer CEO : how to profit from the power of your customers

2024-05-25T20:04:26Z

by Wall, Chuck.
https://learning.oreilly.com/library/view/~/9781937134389/?ar https://go.oreilly.com/library-access/library/view/-/9781937134389/?ar https://learning.oreilly.com/library/view/~/9781937134389
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Service failure : the real reasons employees struggle with customer service and what you can do about it

2024-05-25T20:04:26Z

by Toister, Jeff.
https://learning.oreilly.com/library/view/~/9780814431993/?ar https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar
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Essential lessons on leadership (collection)

2024-05-25T20:04:26Z

by Lennick, Doug. Moral intelligence 2.0.
https://go.oreilly.com/library-access/library/view/-/9780133442366/?ar https://learning.oreilly.com/library/view/~/9780133442366/?ar https://learning.oreilly.com/library/view/~/9780133442366
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The financial professional's guide to communication : how to strengthen client relationships and build new ones

2024-05-25T20:04:26Z

by Finder, Robert L., 1955-
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Contagious selling : how to turn a connection into a relationship that lasts a lifetime

2024-05-25T20:04:26Z

by Rich, David (David A.)
https://go.oreilly.com/library-access/library/view/-/9780071796958/?ar https://learning.oreilly.com/library/view/~/9780071796958/?ar https://learning.oreilly.com/library/view/~/9780071796958
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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

2024-05-25T20:04:26Z

by Paharia, Rajat, author.
https://go.oreilly.com/library-access/library/view/-/9780071813372/?ar https://learning.oreilly.com/library/view/~/9780071813372 https://learning.oreilly.com/library/view/~/9780071813372/?ar
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The Market-Driven Supply Chain : A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy.

2024-05-25T20:04:26Z

by Burrows III, Robert P.
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Going Social : Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media.

2024-05-25T20:04:26Z

by Goldman, Jeremy.
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Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results.

2024-05-25T20:04:26Z

by EVENSON, RENÉE.
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Brand Together : How Co-Creation Generates Innovation and Re-energizes Brands.

2024-05-25T20:04:26Z

by Ind, Nicholas.
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The Conversation Manager : The Power of the Modern Consumer, the End of the Traditional Advertiser.

2024-05-25T20:04:26Z

by Belleghem, Steven Van.
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Soul Trader : Putting the Heart Back into Your Business.

2024-05-25T20:04:26Z

by Ogunlaru, Rasheed.
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Anticipate : Knowing What Customers Need Before They Do.

2024-05-25T20:04:26Z

by Tobe, Jeff.
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Crafting the Customer Experience for People Not Like You : How to Delight and Engage the Customers Your Competitors Don't Understand.

2024-05-25T20:04:26Z

by McDonald, Kelly.
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The Book of Business Awesome/The Book of Business Unawesome.

2024-05-25T20:04:26Z

by Stratten, Scott.
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HR at Your Service : Lessons from Benchmark Service Organizations.

2024-05-25T20:04:26Z

by Latham, Gary P.
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques.

2024-05-25T20:04:26Z

by Eliason, Frank.
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Financial Services Marketing Handbook : Tactics and Techniques That Produce Results.

2024-05-25T20:04:26Z

by Ehrlich, Evelyn.
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The Conversation Company : Boost Your Business Through Culture, People and Social Media.

2024-05-25T20:04:26Z

by Belleghem, Steven Van.
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Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes.

2024-05-25T20:04:26Z

by Raines, Susan S.
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Creating the Strategy : Winning and Keeping Customers in B2B Markets.

2024-05-25T20:04:26Z

by Gould, Rennie.
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Consumer-brand relationships insights for theory and practice

2024-05-25T20:04:26Z

by Fournier, Susan.
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The market-driven supply chain a revolutionary model for sales and operations planning in the new on-demand economy

2024-05-25T20:04:26Z

by Burrows, Robert P. (Robert Penn)
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492570
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The financial services marketing handbook : tactics and techniques that produce results

2024-05-25T20:04:26Z

by Ehrlich, Evelyn, 1950-
https://learning.oreilly.com/library/view/~/9781118236369/?ar https://go.oreilly.com/library-access/library/view/-/9781118236369/?ar https://learning.oreilly.com/library/view/~/9781118236369
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The social media MBA : your competitive edge in social media strategy development & delivery

2024-05-25T20:04:26Z

by Holloman, Christer.
https://go.oreilly.com/library-access/library/view/-/9781119963233/?ar https://learning.oreilly.com/library/view/~/9781119963233/?ar https://learning.oreilly.com/library/view/~/9781119963233
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Customers first : dominate your market by winning them over where it counts the most

2024-05-25T20:04:26Z

by Bueno, Bolivar J.
https://go.oreilly.com/library-access/library/view/-/9780071787871/?ar https://learning.oreilly.com/library/view/~/9780071787871/?ar https://learning.oreilly.com/library/view/~/9780071787871
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The power of foursquare : 7 innovative ways to get your customers to check in wherever they are

2024-05-25T20:04:26Z

by Gallo, Carmine.
https://learning.oreilly.com/library/view/~/9780071773171 https://learning.oreilly.com/library/view/~/9780071773171/?ar https://go.oreilly.com/library-access/library/view/-/9780071773171/?ar
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Likeonomics : the unexpected truth behind earning trust, influencing behavior, and inspiring action

2024-05-25T20:04:26Z

by Bhargava, Rohit.
https://learning.oreilly.com/library/view/~/9781118238820 https://learning.oreilly.com/library/view/~/9781118238820/?ar https://go.oreilly.com/library-access/library/view/-/9781118238820/?ar
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Clients first : the two word miracle

2024-05-25T20:04:26Z

by Callaway, Joseph, 1943-
https://go.oreilly.com/library-access/library/view/-/9781118431795/?ar https://learning.oreilly.com/library/view/~/9781118431795/?ar https://learning.oreilly.com/library/view/~/9781118431795
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@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques

2024-05-25T20:04:26Z

by Eliason, Frank, 1972-
https://learning.oreilly.com/library/view/~/9781118217221 https://learning.oreilly.com/library/view/~/9781118217221/?ar https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar
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Million dollar referrals : the secrets to building a perpetual client list to generate a seven-figure income

2024-05-25T20:04:26Z

by Weiss, Alan, 1946-
https://learning.oreilly.com/library/view/~/9780071769273 https://learning.oreilly.com/library/view/~/9780071769273/?ar https://go.oreilly.com/library-access/library/view/-/9780071769273/?ar
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When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

2024-05-25T20:04:26Z

by Tocquigny, Rick, 1955-
https://learning.oreilly.com/library/view/~/9780132905343 https://go.oreilly.com/library-access/library/view/-/9780132905343/?ar https://learning.oreilly.com/library/view/~/9780132905343/?ar
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Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

2024-05-25T20:04:26Z

by Evenson, Renee, 1951- author.
https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar https://learning.oreilly.com/library/view/~/9780814420324/?ar https://learning.oreilly.com/library/view/~/9780814420324
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Social marketology : improve your social media processes and get customers to stay forever

2024-05-25T20:04:26Z

by Dragon, Ric.
https://go.oreilly.com/library-access/library/view/-/9780071790499/?ar https://learning.oreilly.com/library/view/~/9780071790499/?ar https://learning.oreilly.com/library/view/~/9780071790499
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Negotiating with backbone : eight sales strategies to defend your price and value

2024-05-25T20:04:26Z

by Holden, Reed K.
https://go.oreilly.com/library-access/library/view/-/9780133064773/?ar https://learning.oreilly.com/library/view/~/9780133064773/?ar
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How to identify the best customers for your business

2024-05-25T20:04:26Z

by Cespedes, Frank V., author.
https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar https://learning.oreilly.com/library/view/~/53863MIT54215/?ar https://learning.oreilly.com/library/view/~/53863MIT54215
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Measure up : a step-by-step guide to social media measurement

2024-05-25T20:04:26Z

by Kelly, Nichole.
https://learning.oreilly.com/library/view/~/9780133099812/?ar https://go.oreilly.com/library-access/library/view/-/9780133099812/?ar
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Anticipate : Knowing What Customers Need Before They Do.

2024-05-25T20:04:26Z

by Thomas, Bill.
https://go.oreilly.com/library-access/library/view/-/9781118417218/?ar https://learning.oreilly.com/library/view/~/9781118417218/?ar
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Kundenservice im Social Web

2024-05-25T20:04:26Z

by Bock, Andreas H.
https://learning.oreilly.com/library/view/~/9783868999273/?ar https://learning.oreilly.com/library/view/~/9783868999273 https://go.oreilly.com/library-access/library/view/-/9783868999273/?ar
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters

2024-05-25T20:04:26Z

by Petruska, Robert.
https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar https://learning.oreilly.com/library/view/~/9781439886762/?ar
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Propel : five ways to amp up your marketing and accelerate business

2024-05-25T20:04:26Z

by Keyes, Whitney.
https://go.oreilly.com/library-access/library/view/-/9781601632333/?ar https://learning.oreilly.com/library/view/~/9781601632333/?ar https://learning.oreilly.com/library/view/~/9781601632333
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The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

2024-05-25T20:04:26Z

by Burrows, Robert P. (Robert Penn)
https://learning.oreilly.com/library/view/~/9780814431634/?ar https://go.oreilly.com/library-access/library/view/-/9780814431634/?ar
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Crowdsourcing and the democratization of data

2024-05-25T20:04:26Z

by Biewald, Lukas.
https://go.oreilly.com/library-access/library/view/-/9781449305871/?ar https://learning.oreilly.com/videos/~/9781449305871/?ar
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Slow Down, Sell Faster! : Understand Your Customer's Buying Process and Maximize Your Sales.

2024-05-25T20:04:26Z

by DAVIS, Kevin.
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Reinventing the Wheel : The Science of Creating Lifetime Customers.

2024-05-25T20:04:26Z

by Zane, Chris.
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Stakeholders matter a new paradigm for strategy in society

2024-05-25T20:04:26Z

by Sachs, Sybille.
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Selling to The New Elite : Discover the Secret to Winning Over Your Wealthiest Prospects.

2024-05-25T20:04:26Z

by KRAUS, Stephen.
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The Social Media MBA : Your Competitive Edge in Social Media Strategy Development and Delivery.

2024-05-25T20:04:26Z

by Holloman, Christer.
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The B2B Executive Playbook : The Ultimate Weapon for Achieving Sustainable, Predictable and Profitable Growth.

2024-05-25T20:04:26Z

by Geehan, Sean.
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Delivering Knock Your Socks Off Service.

2024-05-25T20:04:26Z

by BUSH, John.
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Customer Relations.

2024-05-25T20:04:26Z

by Farkas, Victoria J.
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You Can't Lead with Your Feet on the Desk : Building Relationships, Breaking down Barriers, and Delivering Profits.

2024-05-25T20:04:26Z

by Fuller, Edwin D.
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It.

2024-05-25T20:04:26Z

by Bell, Chip R.
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Customer Advocate and the Customer Saboteur Linking Social Word-Of-Mouth, Brand Impression, and Stakeholder Behavior.

2024-05-25T20:04:26Z

by Lowenstein, Michael W.
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54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication ills

2024-05-25T20:04:26Z

by Friedman, Nancy J.
https://learning.oreilly.com/library/view/~/9781599962559/?ar https://go.oreilly.com/library-access/library/view/-/9781599962559/?ar https://learning.oreilly.com/library/view/~/9781599962559
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Buy now : creative marketing that gets customers to respond to you and your product

2024-05-25T20:04:26Z

by Cesari, Rick, 1956-
https://learning.oreilly.com/library/view/~/9780470888018 https://learning.oreilly.com/library/view/~/9780470888018/?ar https://go.oreilly.com/library-access/library/view/-/9780470888018/?ar
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You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits

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by Fuller, Edwin D., 1945-
https://learning.oreilly.com/library/view/~/9780470879610/?ar https://go.oreilly.com/library-access/library/view/-/9780470879610/?ar https://learning.oreilly.com/library/view/~/9780470879610
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Wired and dangerous : how your customers have changed and what to do about it

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by Bell, Chip R.
https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar https://learning.oreilly.com/library/view/~/9781605099767/?ar https://learning.oreilly.com/library/view/~/9781605099767
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The hidden power of your customers : four keys to growing your business through existing customers

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by Carroll, Becky, 1966-
https://learning.oreilly.com/library/view/~/9781118095461/?ar https://go.oreilly.com/library-access/library/view/-/9781118095461/?ar https://learning.oreilly.com/library/view/~/9781118095461
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Smarter selling : how to grow sales by building trusted relationships

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by Dugdale, Keith.
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