Search Results for - Narrowed by: Customer relations.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300$0026isd$003dtrue?2024-09-25T10:57:17ZNo forms, no spam, no cold calls : the next generation of account-based sales and marketingent://SD_ILS/0/SD_ILS:23340622024-09-25T10:57:17Z2024-09-25T10:57:17Zby Conant, Latané, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119982876/?ar">https://go.oreilly.com/library-access/library/view/-/9781119982876/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119982876">https://learning.oreilly.com/library/view/~/9781119982876</a><br/>Format: Electronic Resources<br/>The social impact advantage : win customers and talent by harnessing your business for goodent://SD_ILS/0/SD_ILS:23342552024-09-25T10:57:17Z2024-09-25T10:57:17Zby Boyea-Robinson, Tynesia, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781264269693/?ar">https://learning.oreilly.com/library/view/~/9781264269693/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663725295">https://learning.oreilly.com/library/view/~/9781663725295</a><br/>Format: Sound recording<br/>The frontline CEO : turn employees into decision makers who innovate solutions, win customers, and boost profitsent://SD_ILS/0/SD_ILS:23285482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Strafel, Eric, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781264257812">https://learning.oreilly.com/library/view/~/9781264257812</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781264257812/?ar">https://go.oreilly.com/library-access/library/view/-/9781264257812/?ar</a><br/>Format: Electronic Resources<br/>Managing conflict in your teament://SD_ILS/0/SD_ILS:23338652024-09-25T10:57:17Z2024-09-25T10:57:17Zby Assemble You, author.<br/><a href="https://learning.oreilly.com/library/view/~/125043AYPOD">https://learning.oreilly.com/library/view/~/125043AYPOD</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/125043AYPOD/?ar">https://go.oreilly.com/library-access/library/view/-/125043AYPOD/?ar</a><br/>Format: Sound recording<br/>Selling from your comfort zone : the power of alignment marketingent://SD_ILS/0/SD_ILS:23316262024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hall, Stacey, 1965- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523001644/?ar">https://learning.oreilly.com/library/view/~/9781523001644/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781523001644">https://learning.oreilly.com/library/view/~/9781523001644</a><br/>Format: Electronic Resources<br/>The customer education playbook : how leading companies engage, convert, and retain customersent://SD_ILS/0/SD_ILS:23323542024-09-25T10:57:17Z2024-09-25T10:57:17Zby Quick, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar">https://go.oreilly.com/library-access/library/view/-/9781119822509/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119822509">https://learning.oreilly.com/library/view/~/9781119822509</a><br/>Format: Electronic Resources<br/>Shift : how to transform motion into progress in businessent://SD_ILS/0/SD_ILS:23329162024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lees, Richard (Chief strategy officer), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar">https://go.oreilly.com/library-access/library/view/-/9781663719218/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663719218">https://learning.oreilly.com/library/view/~/9781663719218</a><br/>Format: Sound recording<br/>User tested : how the world's top companies use human insight to create great experiencesent://SD_ILS/0/SD_ILS:23328542024-09-25T10:57:17Z2024-09-25T10:57:17Zby Estes, Janelle, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781663718471">https://learning.oreilly.com/library/view/~/9781663718471</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781663718471/?ar">https://go.oreilly.com/library-access/library/view/-/9781663718471/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781663718471/?ar">https://learning.oreilly.com/library/view/~/9781663718471/?ar</a><br/>Format: Sound recording<br/>The come back culture : 10 business practices that create lifelong customersent://SD_ILS/0/SD_ILS:23329482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Young, Jason, 1978- author.<br/><a href="https://learning.oreilly.com/library/view/~/9798765010778">https://learning.oreilly.com/library/view/~/9798765010778</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9798765010778/?ar">https://go.oreilly.com/library-access/library/view/-/9798765010778/?ar</a><br/>Format: Sound recording<br/>The frictionless organization : deliver great customer experiences with less effortent://SD_ILS/0/SD_ILS:23308242024-09-25T10:57:17Z2024-09-25T10:57:17Zby Price, Bill, 1950- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523000166">https://learning.oreilly.com/library/view/~/9781523000166</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar">https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar</a><br/>Format: Electronic Resources<br/>Digital customer experience engineering : strategies for creating effective digital experiencesent://SD_ILS/0/SD_ILS:23296392024-09-25T10:57:17Z2024-09-25T10:57:17Zby Wiedenhoefer, Lars.<br/><a href="https://learning.oreilly.com/library/view/~/9781484272435">https://learning.oreilly.com/library/view/~/9781484272435</a>
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<a href="https://learning.oreilly.com/library/view/~/9781638111450/?ar">https://learning.oreilly.com/library/view/~/9781638111450/?ar</a><br/>Format: Sound recording<br/>Tiny noticeable things : the secret weapon to making a difference in businessent://SD_ILS/0/SD_ILS:23285562024-09-25T10:57:17Z2024-09-25T10:57:17Zby Webster, Adrian, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119780892/?ar">https://learning.oreilly.com/library/view/~/9781119780892/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781119780892/?ar">https://go.oreilly.com/library-access/library/view/-/9781119780892/?ar</a><br/>Format: Electronic Resources<br/>The Business of Belongingent://SD_ILS/0/SD_ILS:23304332024-09-25T10:57:17Z2024-09-25T10:57:17Zby Spinks, David, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781663712493/?ar">https://learning.oreilly.com/library/view/~/9781663712493/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663712493">https://learning.oreilly.com/library/view/~/9781663712493</a><br/>Format: Electronic Resources<br/>¡Tu cliente manda!ent://SD_ILS/0/SD_ILS:23331242024-09-25T10:57:17Z2024-09-25T10:57:17Zby Price, Bill, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781638111528/?ar">https://go.oreilly.com/library-access/library/view/-/9781638111528/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781638111528">https://learning.oreilly.com/library/view/~/9781638111528</a><br/>Format: Sound recording<br/>The Power of Positive Sellingent://SD_ILS/0/SD_ILS:22686542024-09-25T10:57:17Z2024-09-25T10:57:17Zby Strutzel, Dan, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6028227">Click to View</a><br/>Format: Electronic Resources<br/>The customer success economy : why every aspect of your business model needs a paradigm shiftent://SD_ILS/0/SD_ILS:22743882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mehta, Nick, 1977- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6172707">Click to View</a><br/>Format: Electronic Resources<br/>Category creation : how to build a brand that customers, employees, and investors will loveent://SD_ILS/0/SD_ILS:23227462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kennada, Anthony, 1986- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781469077543/?ar">https://learning.oreilly.com/library/view/~/9781469077543/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781469077543/?ar">https://go.oreilly.com/library-access/library/view/-/9781469077543/?ar</a><br/>Format: Electronic Resources<br/>Get the meeting! : an illustrative contact marketing playbookent://SD_ILS/0/SD_ILS:23227972024-09-25T10:57:17Z2024-09-25T10:57:17Zby Heinecke, Stu, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781494544065">https://learning.oreilly.com/library/view/~/9781494544065</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781494544065/?ar">https://go.oreilly.com/library-access/library/view/-/9781494544065/?ar</a><br/>Format: Sound recording<br/>Think Human : Kundenzentriertes UX-Design : mit kognitiver Psychologie zu besseren Produktenent://SD_ILS/0/SD_ILS:23242352024-09-25T10:57:17Z2024-09-25T10:57:17Zby Whalen, John, Ph. D., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781098123888/?ar">https://go.oreilly.com/library-access/library/view/-/9781098123888/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781098123888/?ar">https://learning.oreilly.com/library/view/~/9781098123888/?ar</a><br/>Format: Electronic Resources<br/>Mapping Experiences, 2nd Editionent://SD_ILS/0/SD_ILS:23256502024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kalbach, James, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492076629/?ar">https://go.oreilly.com/library-access/library/view/-/9781492076629/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780857088253/?ar">https://learning.oreilly.com/library/view/~/9780857088253/?ar</a><br/>Format: Electronic Resources<br/>The forever transaction : how to build a subscription model so compelling, your customers will never want to leaveent://SD_ILS/0/SD_ILS:23237342024-09-25T10:57:17Z2024-09-25T10:57:17Zby Baxter, Robbie Kellman, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781260458718/?ar">https://go.oreilly.com/library-access/library/view/-/9781260458718/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260458718/?ar">https://learning.oreilly.com/library/view/~/9781260458718/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260458718">https://learning.oreilly.com/library/view/~/9781260458718</a><br/>Format: Electronic Resources<br/>The customer success economy : why every aspect of your business model needs a paradigm shiftent://SD_ILS/0/SD_ILS:23277382024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar">https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119572763/?ar">https://learning.oreilly.com/library/view/~/9781119572763/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119572763">https://learning.oreilly.com/library/view/~/9781119572763</a><br/>Format: Electronic Resources<br/>Building brand communities : how organizations succeed by creating belongingent://SD_ILS/0/SD_ILS:23255102024-09-25T10:57:17Z2024-09-25T10:57:17Zby Jones, Carrie Melissa, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523086634">https://learning.oreilly.com/library/view/~/9781523086634</a>
<a href="https://learning.oreilly.com/library/view/~/9781523086634/?ar">https://learning.oreilly.com/library/view/~/9781523086634/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781523086634/?ar">https://go.oreilly.com/library-access/library/view/-/9781523086634/?ar</a><br/>Format: Electronic Resources<br/>Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.ent://SD_ILS/0/SD_ILS:23261542024-09-25T10:57:17Z2024-09-25T10:57:17Zby Baird, Nathan Author.<br/><a href="https://learning.oreilly.com/library/view/~/9780730383642">https://learning.oreilly.com/library/view/~/9780730383642</a>
<a href="https://learning.oreilly.com/library/view/~/9780730383642/?ar">https://learning.oreilly.com/library/view/~/9780730383642/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar">https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar</a><br/>Format: Electronic Resources<br/>Why smart companies are giving customers more data : companies are discovering the benefits of data wrapping - packaging their products with data analytics features and experiences that delight customers and increase profitabilityent://SD_ILS/0/SD_ILS:23259112024-09-25T10:57:17Z2024-09-25T10:57:17Zby Wixom, Barbara Haley, 1969- author.<br/><a href="https://learning.oreilly.com/library/view/~/53863MIT61425">https://learning.oreilly.com/library/view/~/53863MIT61425</a>
<a href="https://go.oreilly.com/library-access/library/view/-/53863MIT61425/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT61425/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT61425/?ar">https://learning.oreilly.com/library/view/~/53863MIT61425/?ar</a><br/>Format: Electronic Resources<br/>Inside Your Customer's Imaginationent://SD_ILS/0/SD_ILS:23261312024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar">https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781523090228/?ar">https://learning.oreilly.com/library/view/~/9781523090228/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781523090228">https://learning.oreilly.com/library/view/~/9781523090228</a><br/>Format: Electronic Resources<br/>New frontiers in ML-driven customer intelligenceent://SD_ILS/0/SD_ILS:23263552024-09-25T10:57:17Z2024-09-25T10:57:17Zby Katsov, Ilya, on-screen presenter.<br/><a href="https://go.oreilly.com/library-access/library/view/-/00000XEIXD7HIHLI/?ar">https://go.oreilly.com/library-access/library/view/-/00000XEIXD7HIHLI/?ar</a>
<a href="https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI/?ar">https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI/?ar</a>
<a href="https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI">https://learning.oreilly.com/videos/~/00000XEIXD7HIHLI</a><br/>Format: Electronic Resources<br/>Purodakuto manejimento : birudo torappu o sake kokyaku ni kachi o todokeruent://SD_ILS/0/SD_ILS:23326582024-09-25T10:57:17Z2024-09-25T10:57:17Zby Perri, Melissa, author.<br/><a href="https://learning.oreilly.com/library/view/~/9784873119250">https://learning.oreilly.com/library/view/~/9784873119250</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9784873119250/?ar">https://go.oreilly.com/library-access/library/view/-/9784873119250/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9784873119250/?ar">https://learning.oreilly.com/library/view/~/9784873119250/?ar</a><br/>Format: Electronic Resources<br/>It starts with clients : your 100-day plan to build lifelong relationships and revenueent://SD_ILS/0/SD_ILS:23225462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sobel, Andrew, 1955- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119619109">https://learning.oreilly.com/library/view/~/9781119619109</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119619109/?ar">https://go.oreilly.com/library-access/library/view/-/9781119619109/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119619109/?ar">https://learning.oreilly.com/library/view/~/9781119619109/?ar</a><br/>Format: Electronic Resources<br/>Executive Briefing : Building a culture of self-service from predeployment to continued engagementent://SD_ILS/0/SD_ILS:23235072024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tudor, Jonathan, author.<br/><a href="https://learning.oreilly.com/videos/~/0636920372400">https://learning.oreilly.com/videos/~/0636920372400</a>
<a href="https://learning.oreilly.com/videos/~/0636920372400/?ar">https://learning.oreilly.com/videos/~/0636920372400/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/0636920372400/?ar">https://go.oreilly.com/library-access/library/view/-/0636920372400/?ar</a><br/>Format: Electronic Resources<br/>The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organizationent://SD_ILS/0/SD_ILS:23250682024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar">https://go.oreilly.com/library-access/library/view/-/9781492058700/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492058700/?ar">https://learning.oreilly.com/library/view/~/9781492058700/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492058700">https://learning.oreilly.com/library/view/~/9781492058700</a><br/>Format: Electronic Resources<br/>Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsivaent://SD_ILS/0/SD_ILS:23257572024-09-25T10:57:17Z2024-09-25T10:57:17Zby Villar, Jordi, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar">https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788412139488/?ar">https://learning.oreilly.com/library/view/~/9788412139488/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788412139488">https://learning.oreilly.com/library/view/~/9788412139488</a><br/>Format: Electronic Resources<br/>Category creation : how to build a brand that customers, employees, and investors will loveent://SD_ILS/0/SD_ILS:23216332024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kennada, Anthony, 1986- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119611561/?ar">https://learning.oreilly.com/library/view/~/9781119611561/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119611561">https://learning.oreilly.com/library/view/~/9781119611561</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119611561/?ar">https://go.oreilly.com/library-access/library/view/-/9781119611561/?ar</a><br/>Format: Electronic Resources<br/>Practical customer success management : a best practice framework for rapid generation of customer successent://SD_ILS/0/SD_ILS:23557272024-09-25T10:57:17Z2024-09-25T10:57:17Zby Adams, Richard, 1967- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5789258">Click to View</a><br/>Format: Electronic Resources<br/>My value or my values : redeeming customers' trustent://SD_ILS/0/SD_ILS:22211272024-09-25T10:57:17Z2024-09-25T10:57:17Zby Robertson, H. E. (Heather E.), author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5928742">Click to View</a><br/>Format: Electronic Resources<br/>Technology mediated service encountersent://SD_ILS/0/SD_ILS:22206672024-09-25T10:57:17Z2024-09-25T10:57:17Zby Garcés-Conejos Blitvich, Pilar, 1960- editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5628220">Click to View</a><br/>Format: Electronic Resources<br/>Customer-driven disruption : five strategies to stay ahead of the curveent://SD_ILS/0/SD_ILS:22324412024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sarkar, Suman, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5820422">Click to View</a><br/>Format: Electronic Resources<br/>Food, pleasure, and consumer well-being : contributions to marketing and theoryent://SD_ILS/0/SD_ILS:22370092024-09-25T10:57:17Z2024-09-25T10:57:17Zby Batat, Wided, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6000855">Click to View</a><br/>Format: Electronic Resources<br/>Friction/Reward : be your customer's first choiceent://SD_ILS/0/SD_ILS:23343632024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hammond, Richard (Retail management consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar">https://go.oreilly.com/library-access/library/view/-/9781292234960/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292234960/?ar">https://learning.oreilly.com/library/view/~/9781292234960/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292234960">https://learning.oreilly.com/library/view/~/9781292234960</a><br/>Format: Electronic Resources<br/>Transform customer experience : how to achieve customer success and create exceptional CXent://SD_ILS/0/SD_ILS:23198172024-09-25T10:57:17Z2024-09-25T10:57:17Zby Villani, Isabella, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781469072739">https://learning.oreilly.com/library/view/~/9781469072739</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781469072739/?ar">https://go.oreilly.com/library-access/library/view/-/9781469072739/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781469072739/?ar">https://learning.oreilly.com/library/view/~/9781469072739/?ar</a><br/>Format: Sound recording<br/>Transform Customer Experience : How to achieve customer success and create exceptional CXent://SD_ILS/0/SD_ILS:23185652024-09-25T10:57:17Z2024-09-25T10:57:17Zby Villani, Isabella.<br/><a href="https://learning.oreilly.com/library/view/~/9780730368366">https://learning.oreilly.com/library/view/~/9780730368366</a>
<a href="https://learning.oreilly.com/library/view/~/9780730368366/?ar">https://learning.oreilly.com/library/view/~/9780730368366/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730368366/?ar">https://go.oreilly.com/library-access/library/view/-/9780730368366/?ar</a><br/>Format: Electronic Resources<br/>Rehumanize your business : how personal videos accelerate sales and improve customer experienceent://SD_ILS/0/SD_ILS:23185462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Beute, Ethan, 1973- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119576266/?ar">https://go.oreilly.com/library-access/library/view/-/9781119576266/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119576266/?ar">https://learning.oreilly.com/library/view/~/9781119576266/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119576266">https://learning.oreilly.com/library/view/~/9781119576266</a><br/>Format: Electronic Resources<br/>Friction : the untapped force that can be your most powerful advantageent://SD_ILS/0/SD_ILS:23191462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dooley, Roger, 1952- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781260135701/?ar">https://learning.oreilly.com/library/view/~/9781260135701/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781260135701/?ar">https://go.oreilly.com/library-access/library/view/-/9781260135701/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260135701">https://learning.oreilly.com/library/view/~/9781260135701</a><br/>Format: Electronic Resources<br/>The experience-centric organization : how to win through customer experienceent://SD_ILS/0/SD_ILS:23213232024-09-25T10:57:17Z2024-09-25T10:57:17Zby Clatworthy, Simon, 1959- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492045762/?ar">https://learning.oreilly.com/library/view/~/9781492045762/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492045762/?ar">https://go.oreilly.com/library-access/library/view/-/9781492045762/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492045762">https://learning.oreilly.com/library/view/~/9781492045762</a><br/>Format: Electronic Resources<br/>Data driven : harnessing data and AI to reinvent customer engagementent://SD_ILS/0/SD_ILS:23175612024-09-25T10:57:17Z2024-09-25T10:57:17Zby Chavez, Tom, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781260441543/?ar">https://go.oreilly.com/library-access/library/view/-/9781260441543/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260441543/?ar">https://learning.oreilly.com/library/view/~/9781260441543/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260441543">https://learning.oreilly.com/library/view/~/9781260441543</a><br/>Format: Electronic Resources<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on all social networks that matterent://SD_ILS/0/SD_ILS:23190802024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kerpen, Dave, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781260453294/?ar">https://go.oreilly.com/library-access/library/view/-/9781260453294/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260453294/?ar">https://learning.oreilly.com/library/view/~/9781260453294/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781260453294">https://learning.oreilly.com/library/view/~/9781260453294</a><br/>Format: Electronic Resources<br/>10 principles of modern marketing : to be successful in the digital era, marketers should adopt the best new modern practices as well as rethink and refine classic approachesent://SD_ILS/0/SD_ILS:23212752024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lewnes, Ann, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT60431/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT60431/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT60431/?ar">https://learning.oreilly.com/library/view/~/53863MIT60431/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT60431">https://learning.oreilly.com/library/view/~/53863MIT60431</a><br/>Format: Electronic Resources<br/>What is service design?ent://SD_ILS/0/SD_ILS:23219062024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lawrence, Adam, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492053668">https://learning.oreilly.com/library/view/~/9781492053668</a>
<a href="https://learning.oreilly.com/library/view/~/9781492053668/?ar">https://learning.oreilly.com/library/view/~/9781492053668/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492053668/?ar">https://go.oreilly.com/library-access/library/view/-/9781492053668/?ar</a><br/>Format: Electronic Resources<br/>Rehumanize your business : how personal videos accelerate sales and improve customer experienceent://SD_ILS/0/SD_ILS:23225742024-09-25T10:57:17Z2024-09-25T10:57:17Zby Beute, Ethan, 1973- author, narrator.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781469076621/?ar">https://go.oreilly.com/library-access/library/view/-/9781469076621/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781469076621/?ar">https://learning.oreilly.com/library/view/~/9781469076621/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781469076621">https://learning.oreilly.com/library/view/~/9781469076621</a><br/>Format: Sound recording<br/>Radical outcomes : how to create extraordinary teams that get tangible resultsent://SD_ILS/0/SD_ILS:23217382024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stancampiano, Juliana, 1978- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119524250/?ar">https://learning.oreilly.com/library/view/~/9781119524250/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119524250/?ar">https://go.oreilly.com/library-access/library/view/-/9781119524250/?ar</a><br/>Format: Electronic Resources<br/>Why customers leave : (and how to win them back)ent://SD_ILS/0/SD_ILS:23192982024-09-25T10:57:17Z2024-09-25T10:57:17Zby Avrin, David, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar">https://go.oreilly.com/library-access/library/view/-/9781632658371/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781632658371">https://learning.oreilly.com/library/view/~/9781632658371</a><br/>Format: Electronic Resources<br/>Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und bindenent://SD_ILS/0/SD_ILS:23184052024-09-25T10:57:17Z2024-09-25T10:57:17Zby Anderson, David J., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar">https://go.oreilly.com/library-access/library/view/-/9781492070108/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781492070108/?ar">https://learning.oreilly.com/library/view/~/9781492070108/?ar</a><br/>Format: Electronic Resources<br/>Customer-driven disruption : five strategies to stay ahead of the curveent://SD_ILS/0/SD_ILS:23214842024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sarkar, Suman, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523099771/?ar">https://learning.oreilly.com/library/view/~/9781523099771/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781523099771/?ar">https://go.oreilly.com/library-access/library/view/-/9781523099771/?ar</a><br/>Format: Electronic Resources<br/>The Customer Catalyst : How to Drive Business Growth in the Customer Economy.ent://SD_ILS/0/SD_ILS:23223472024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bausor, Daniel.<br/><a href="https://learning.oreilly.com/library/view/~/9781119575085">https://learning.oreilly.com/library/view/~/9781119575085</a>
<a href="https://learning.oreilly.com/library/view/~/9781119575085/?ar">https://learning.oreilly.com/library/view/~/9781119575085/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119575085/?ar">https://go.oreilly.com/library-access/library/view/-/9781119575085/?ar</a><br/>Format: Electronic Resources<br/>The Science of Customer Connectionsent://SD_ILS/0/SD_ILS:23279042024-09-25T10:57:17Z2024-09-25T10:57:17Zby Karrh, Jim, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781632657794/?ar">https://learning.oreilly.com/library/view/~/9781632657794/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781632657794/?ar">https://go.oreilly.com/library-access/library/view/-/9781632657794/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781632657794">https://learning.oreilly.com/library/view/~/9781632657794</a><br/>Format: Electronic Resources<br/>Algorithmic recommendations at The New York Timesent://SD_ILS/0/SD_ILS:23263632024-09-25T10:57:17Z2024-09-25T10:57:17Zby Coenen, Anna, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS">https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS</a>
<a href="https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS/?ar">https://learning.oreilly.com/videos/~/00000JCUFMMVK0HS/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/00000JCUFMMVK0HS/?ar">https://go.oreilly.com/library-access/library/view/-/00000JCUFMMVK0HS/?ar</a><br/>Format: Electronic Resources<br/>The 60 Second Saleent://SD_ILS/0/SD_ILS:23305892024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lorenzo, David, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781469071824/?ar">https://go.oreilly.com/library-access/library/view/-/9781469071824/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781523085651/?ar">https://learning.oreilly.com/library/view/~/9781523085651/?ar</a><br/>Format: Electronic Resources<br/>Customer experience innovation : how to get a lasting market edgeent://SD_ILS/0/SD_ILS:21565312024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dew, Robert, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5486320">Click to View</a><br/>Format: Electronic Resources<br/>Inbound PR : the PR agency's manual to transforming your business with inboundent://SD_ILS/0/SD_ILS:22726872024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stareva, Iliyana, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5349045">Click to View</a><br/>Format: Electronic Resources<br/>The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eyeent://SD_ILS/0/SD_ILS:22729002024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lorenzo, David V., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5455690">Click to View</a><br/>Format: Electronic Resources<br/>Inbound selling : how to change the way you sell to match how people buyent://SD_ILS/0/SD_ILS:23147742024-09-25T10:57:17Z2024-09-25T10:57:17Zby Signorelli, Brian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119473411">https://learning.oreilly.com/library/view/~/9781119473411</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781119473411/?ar">https://go.oreilly.com/library-access/library/view/-/9781119473411/?ar</a><br/>Format: Electronic Resources<br/>Customer service training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:23134462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Evenson, Renee, 1951- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814438923">https://learning.oreilly.com/library/view/~/9780814438923</a>
<a href="https://learning.oreilly.com/library/view/~/9780814438923/?ar">https://learning.oreilly.com/library/view/~/9780814438923/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar</a><br/>Format: Electronic Resources<br/>Inbound pr : the pr agency's manual to transforming your business with inboundent://SD_ILS/0/SD_ILS:23165152024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stareva, Iliyana.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781469098838/?ar">https://go.oreilly.com/library-access/library/view/-/9781469098838/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781469098838">https://learning.oreilly.com/library/view/~/9781469098838</a><br/>Format: Sound recording<br/>The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eyeent://SD_ILS/0/SD_ILS:23161022024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lorenzo, David V., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119499763/?ar">https://go.oreilly.com/library-access/library/view/-/9781119499763/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781260134841">https://learning.oreilly.com/library/view/~/9781260134841</a><br/>Format: Electronic Resources<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:23138452024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cherry, Paul, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814438718">https://learning.oreilly.com/library/view/~/9780814438718</a>
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<a href="https://learning.oreilly.com/library/view/~/9781632651242/?ar">https://learning.oreilly.com/library/view/~/9781632651242/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781632651242/?ar">https://go.oreilly.com/library-access/library/view/-/9781632651242/?ar</a><br/>Format: Electronic Resources<br/>The high roller experience : how Caesars and other world-class companies are using data to create an unforgettable customer experienceent://SD_ILS/0/SD_ILS:23149402024-09-25T10:57:17Z2024-09-25T10:57:17Zby Norton, David (David William), author.<br/><a href="https://learning.oreilly.com/library/view/~/9781259862960/?ar">https://learning.oreilly.com/library/view/~/9781259862960/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781259862960/?ar">https://go.oreilly.com/library-access/library/view/-/9781259862960/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781259862960">https://learning.oreilly.com/library/view/~/9781259862960</a><br/>Format: Electronic Resources<br/>Inbound organization : how to build and strengthen your company's future using inbound principlesent://SD_ILS/0/SD_ILS:23161052024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tyre, Dan, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119482451">https://learning.oreilly.com/library/view/~/9781119482451</a>
<a href="https://learning.oreilly.com/library/view/~/9781119482451/?ar">https://learning.oreilly.com/library/view/~/9781119482451/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781260134827">https://learning.oreilly.com/library/view/~/9781260134827</a><br/>Format: Sound recording<br/>The business value of developer relations : how and why technical communities are key to your successent://SD_ILS/0/SD_ILS:23175882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Thengvall, Mary, author<br/><a href="https://learning.oreilly.com/library/view/~/9781484237489/?ar">https://learning.oreilly.com/library/view/~/9781484237489/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781484237489">https://learning.oreilly.com/library/view/~/9781484237489</a><br/>Format: Electronic Resources<br/>Combo prospecting : the powerful one-two punch that fills your pipeline and wins salesent://SD_ILS/0/SD_ILS:23151752024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hughes, Tony J., author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814439128/?ar">https://learning.oreilly.com/library/view/~/9780814439128/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781639295326">https://learning.oreilly.com/library/view/~/9781639295326</a><br/>Format: Sound recording<br/>Inbound PR : the PR agency's manual to transforming your business with inboundent://SD_ILS/0/SD_ILS:23224782024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stareva, Iliyana, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119462217/?ar">https://go.oreilly.com/library-access/library/view/-/9781119462217/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119462217/?ar">https://learning.oreilly.com/library/view/~/9781119462217/?ar</a><br/>Format: Electronic Resources<br/>The customer loyalty loop : the science behind creating great experiences and lasting impressionsent://SD_ILS/0/SD_ILS:23118772024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fleming, Noah, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781632650665">https://learning.oreilly.com/library/view/~/9781632650665</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781632650665/?ar">https://go.oreilly.com/library-access/library/view/-/9781632650665/?ar</a><br/>Format: Electronic Resources<br/>What customers crave : how to create relevant and memorable experiences at every touchpointent://SD_ILS/0/SD_ILS:23113872024-09-25T10:57:17Z2024-09-25T10:57:17Zby Webb, Nicholas J., 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814437827">https://learning.oreilly.com/library/view/~/9780814437827</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar">https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar</a><br/>Format: Electronic Resources<br/>The customer-driven playbook : converting customer feedback into successful productsent://SD_ILS/0/SD_ILS:23135882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lowdermilk, Travis, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491981269">https://learning.oreilly.com/library/view/~/9781491981269</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar">https://go.oreilly.com/library-access/library/view/-/9781491981269/?ar</a><br/>Format: Electronic Resources<br/>Gathering customer dataent://SD_ILS/0/SD_ILS:23151482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lowdermilk, Travis, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar">https://go.oreilly.com/library-access/library/view/-/9781492031185/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781492031185/?ar">https://learning.oreilly.com/library/view/~/9781492031185/?ar</a><br/>Format: Electronic Resources<br/>Lead right for your company's type : how to connect your culture with your customer promiseent://SD_ILS/0/SD_ILS:23136802024-09-25T10:57:17Z2024-09-25T10:57:17Zby Schneider, William E., author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814438008/?ar">https://learning.oreilly.com/library/view/~/9780814438008/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814438008/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438008/?ar</a><br/>Format: Electronic Resources<br/>The 12 powers of a marketing leader : how to succeed by building customer and company valueent://SD_ILS/0/SD_ILS:23110382024-09-25T10:57:17Z2024-09-25T10:57:17Zby Barta, Thomas, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781259834721/?ar">https://learning.oreilly.com/library/view/~/9781259834721/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781259834721/?ar">https://go.oreilly.com/library-access/library/view/-/9781259834721/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781259834721">https://learning.oreilly.com/library/view/~/9781259834721</a><br/>Format: Electronic Resources<br/>Designing for conversion : using metrics to increase customer engagementent://SD_ILS/0/SD_ILS:23125882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Levy, Jaime, on-screen presenter.<br/><a href="https://learning.oreilly.com/videos/~/9781491967270/?ar">https://learning.oreilly.com/videos/~/9781491967270/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781491967270/?ar">https://go.oreilly.com/library-access/library/view/-/9781491967270/?ar</a><br/>Format: Electronic Resources<br/>Inspired : how to create tech products customers loveent://SD_ILS/0/SD_ILS:23162682024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cagan, Marty, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119387503/?ar">https://learning.oreilly.com/library/view/~/9781119387503/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar">https://go.oreilly.com/library-access/library/view/-/9781119387503/?ar</a><br/>Format: Electronic Resources<br/>Experiencia líquidaent://SD_ILS/0/SD_ILS:23150592024-09-25T10:57:17Z2024-09-25T10:57:17Zby Otero, José Carlos, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9788416894925/?ar">https://go.oreilly.com/library-access/library/view/-/9788416894925/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9788416894925/?ar">https://learning.oreilly.com/library/view/~/9788416894925/?ar</a><br/>Format: Electronic Resources<br/>The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experienceent://SD_ILS/0/SD_ILS:23345412024-09-25T10:57:17Z2024-09-25T10:57:17Zby Norton, David (David William), author.<br/><a href="https://learning.oreilly.com/library/view/~/9781639292486">https://learning.oreilly.com/library/view/~/9781639292486</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781639292486/?ar">https://go.oreilly.com/library-access/library/view/-/9781639292486/?ar</a><br/>Format: Sound recording<br/>The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experienceent://SD_ILS/0/SD_ILS:23225342024-09-25T10:57:17Z2024-09-25T10:57:17Zby Norton, David (David William), author.<br/><a href="https://learning.oreilly.com/library/view/~/9781259862977">https://learning.oreilly.com/library/view/~/9781259862977</a>
<a href="https://learning.oreilly.com/library/view/~/9781259862977/?ar">https://learning.oreilly.com/library/view/~/9781259862977/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781259862977/?ar">https://go.oreilly.com/library-access/library/view/-/9781259862977/?ar</a><br/>Format: Electronic Resources<br/>Beyond the sales process : 12 proven strategies for a customer-driven worldent://SD_ILS/0/SD_ILS:13875322024-09-25T10:57:17Z2024-09-25T10:57:17Zby Andersen, Steve (Stephen S.), 1952- author.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4202076">Click to View</a><br/>Format: Electronic Resources<br/>Advanced database marketing : innovative methodologies and applications for managing customer relationshipsent://SD_ILS/0/SD_ILS:21330492024-09-25T10:57:17Z2024-09-25T10:57:17Zby Coussement, Kristof, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5207967">Click to View</a><br/>Format: Electronic Resources<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:20592862024-09-25T10:57:17Z2024-09-25T10:57:17Zby Reason, Ben, 1972- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4305714">Click to View</a><br/>Format: Electronic Resources<br/>Beyond advertising : creating value through all customer touchpointsent://SD_ILS/0/SD_ILS:20594452024-09-25T10:57:17Z2024-09-25T10:57:17Zby Wind, Yoram, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4389006">Click to View</a><br/>Format: Electronic Resources<br/>The art of client service : the classic guide, updated for today's marketers and advertisersent://SD_ILS/0/SD_ILS:20598132024-09-25T10:57:17Z2024-09-25T10:57:17Zby Solomon, Robert, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4454422">Click to View</a><br/>Format: Electronic Resources<br/>Value creation : the definitive guide for business leadersent://SD_ILS/0/SD_ILS:21436142024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mahajan, Gautam, 1946- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4562160">Click to View</a><br/>Format: Electronic Resources<br/>The referral of a lifetime : never make a cold call again!ent://SD_ILS/0/SD_ILS:22099132024-09-25T10:57:17Z2024-09-25T10:57:17Zby Templeton, Timothy L., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4504187">Click to View</a><br/>Format: Electronic Resources<br/>Brand desire : how to create consumer involvement and inspirationent://SD_ILS/0/SD_ILS:22390782024-09-25T10:57:17Z2024-09-25T10:57:17Zby Ind, Nicholas, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4692895">Click to View</a><br/>Format: Electronic Resources<br/>Integrated marketing communication : creating spaces for engagementent://SD_ILS/0/SD_ILS:22655882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Persuit, Jeanne M., 1973- editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4661617">Click to View</a><br/>Format: Electronic Resources<br/>The brand flip : why customers now run companies--and how to profit from itent://SD_ILS/0/SD_ILS:23080602024-09-25T10:57:17Z2024-09-25T10:57:17Zby Neumeier, Marty, 1947- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134173009">https://learning.oreilly.com/library/view/~/9780134173009</a>
<a href="https://learning.oreilly.com/library/view/~/9780134173009/?ar">https://learning.oreilly.com/library/view/~/9780134173009/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780134173009/?ar">https://go.oreilly.com/library-access/library/view/-/9780134173009/?ar</a><br/>Format: Electronic Resources<br/>Negotiating with backbone : eight sales strategies to defend your price and valueent://SD_ILS/0/SD_ILS:23086892024-09-25T10:57:17Z2024-09-25T10:57:17Zby Holden, Reed K., author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134270029/?ar">https://learning.oreilly.com/library/view/~/9780134270029/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780134270029/?ar">https://go.oreilly.com/library-access/library/view/-/9780134270029/?ar</a><br/>Format: Electronic Resources<br/>Customer success : how innovative companies are reducing churn and growing recurring revenueent://SD_ILS/0/SD_ILS:23093912024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar">https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969/?ar">https://learning.oreilly.com/library/view/~/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969">https://learning.oreilly.com/library/view/~/9781119167969</a><br/>Format: Electronic Resources<br/>Beyond advertising : creating value through all customer touchpointsent://SD_ILS/0/SD_ILS:23103092024-09-25T10:57:17Z2024-09-25T10:57:17Zby Wind, Yoram, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119074229/?ar">https://go.oreilly.com/library-access/library/view/-/9781119074229/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119074229/?ar">https://learning.oreilly.com/library/view/~/9781119074229/?ar</a><br/>Format: Electronic Resources<br/>Rocket : eight lessons to secure infinite growthent://SD_ILS/0/SD_ILS:23095112024-09-25T10:57:17Z2024-09-25T10:57:17Zby Silverstein, Michael J., author.<br/><a href="https://learning.oreilly.com/library/view/~/9781259585432">https://learning.oreilly.com/library/view/~/9781259585432</a>
<a href="https://learning.oreilly.com/library/view/~/9781259585432/?ar">https://learning.oreilly.com/library/view/~/9781259585432/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781259585432/?ar">https://go.oreilly.com/library-access/library/view/-/9781259585432/?ar</a><br/>Format: Electronic Resources<br/>CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerceent://SD_ILS/0/SD_ILS:23096962024-09-25T10:57:17Z2024-09-25T10:57:17Zby Walter, Olga, author.<br/><a href="https://learning.oreilly.com/library/view/~/9783958450356">https://learning.oreilly.com/library/view/~/9783958450356</a>
<a href="https://learning.oreilly.com/library/view/~/9783958450356/?ar">https://learning.oreilly.com/library/view/~/9783958450356/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9783958450356/?ar">https://go.oreilly.com/library-access/library/view/-/9783958450356/?ar</a><br/>Format: Electronic Resources<br/>Contemporary selling : building relationships, creating valueent://SD_ILS/0/SD_ILS:23099402024-09-25T10:57:17Z2024-09-25T10:57:17Zby Johnston, Mark W., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781317360827/?ar">https://go.oreilly.com/library-access/library/view/-/9781317360827/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781317360827/?ar">https://learning.oreilly.com/library/view/~/9781317360827/?ar</a><br/>Format: Electronic Resources<br/>Beyond the sales process : 12 proven strategies for a customer-driven worldent://SD_ILS/0/SD_ILS:23099422024-09-25T10:57:17Z2024-09-25T10:57:17Zby Andersen, Steve (Stephen S.), 1952- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814437162">https://learning.oreilly.com/library/view/~/9780814437162</a>
<a href="https://learning.oreilly.com/library/view/~/9780814437162/?ar">https://learning.oreilly.com/library/view/~/9780814437162/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814437162/?ar">https://go.oreilly.com/library-access/library/view/-/9780814437162/?ar</a><br/>Format: Electronic Resources<br/>501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impressionent://SD_ILS/0/SD_ILS:23096182024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cutting, Donna, 1966-<br/><a href="https://learning.oreilly.com/library/view/~/9781632650238/?ar">https://learning.oreilly.com/library/view/~/9781632650238/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781632650238/?ar">https://go.oreilly.com/library-access/library/view/-/9781632650238/?ar</a><br/>Format: Electronic Resources<br/>The customer experience book : how to design, measure and improve customer experience in your businessent://SD_ILS/0/SD_ILS:23116462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Pennington, Alan (Customer experience consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar">https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292148489/?ar">https://learning.oreilly.com/library/view/~/9781292148489/?ar</a><br/>Format: Electronic Resources<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:23084902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Reason, Ben, 1972- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar">https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923/?ar">https://learning.oreilly.com/library/view/~/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923">https://learning.oreilly.com/library/view/~/9781118988923</a><br/>Format: Electronic Resources<br/>How to sell online : the experts' guide to making your business more successful and profitable onlineent://SD_ILS/0/SD_ILS:23120202024-09-25T10:57:17Z2024-09-25T10:57:17Zby Holloman, Christer, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292148427/?ar">https://go.oreilly.com/library-access/library/view/-/9781292148427/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292148427/?ar">https://learning.oreilly.com/library/view/~/9781292148427/?ar</a><br/>Format: Electronic Resources<br/>How to wow : 68 effortless ways to make every customer experience amazingent://SD_ILS/0/SD_ILS:23121172024-09-25T10:57:17Z2024-09-25T10:57:17Zby Swinscoe, Adrian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781292116877/?ar">https://learning.oreilly.com/library/view/~/9781292116877/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292116877">https://learning.oreilly.com/library/view/~/9781292116877</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar">https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar</a><br/>Format: Electronic Resources<br/>The referral of a lifetime : never make a cold call again!ent://SD_ILS/0/SD_ILS:23109962024-09-25T10:57:17Z2024-09-25T10:57:17Zby Templeton, Timothy L., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781626568532/?ar">https://go.oreilly.com/library-access/library/view/-/9781626568532/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781626568532/?ar">https://learning.oreilly.com/library/view/~/9781626568532/?ar</a><br/>Format: Electronic Resources<br/>Using social media in business disputes : until recently, the mere threat of litigation and the prospect of a prolonged and costly lawsuit was often all that it took to persuade a smaller business to acquiesce to a larger competitor's legal demands. But that's changingent://SD_ILS/0/SD_ILS:23100112024-09-25T10:57:17Z2024-09-25T10:57:17Zby Orozco, David, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT57212/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT57212/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT57212">https://learning.oreilly.com/library/view/~/53863MIT57212</a>
<a href="https://learning.oreilly.com/library/view/~/53863MIT57212/?ar">https://learning.oreilly.com/library/view/~/53863MIT57212/?ar</a><br/>Format: Electronic Resources<br/>Leading Libraries : How to Create a Service Culture.ent://SD_ILS/0/SD_ILS:12853952024-09-25T10:57:17Z2024-09-25T10:57:17Zby vanDuinkerken, Wyoma.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2068951">Click to View</a><br/>Format: Electronic Resources<br/>Oversubscribed : How to Get People Lining Up to Do Business with You.ent://SD_ILS/0/SD_ILS:12823382024-09-25T10:57:17Z2024-09-25T10:57:17Zby Priestley, Daniel.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1964048">Click to View</a><br/>Format: Electronic Resources<br/>Win the Customer : 70 Simple Rules for Sensational Service.ent://SD_ILS/0/SD_ILS:12854662024-09-25T10:57:17Z2024-09-25T10:57:17Zby Martins, Flavio.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2073234">Click to View</a><br/>Format: Electronic Resources<br/>Predictive Marketing : Easy Ways Every Marketer Can Use Customer Analytics and Big Data.ent://SD_ILS/0/SD_ILS:12861282024-09-25T10:57:17Z2024-09-25T10:57:17Zby Artun, Omer.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2130996">Click to View</a><br/>Format: Electronic Resources<br/>Behavioral Marketing : Delivering Personalized Experiences at Scale.ent://SD_ILS/0/SD_ILS:12861292024-09-25T10:57:17Z2024-09-25T10:57:17Zby Walters, Dave.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2131001">Click to View</a><br/>Format: Electronic Resources<br/>Customer-Centric Marketing : Build Relationships, Create Advocates, and Influence Your Customers.ent://SD_ILS/0/SD_ILS:12843962024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cundari, Aldo.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2038588">Click to View</a><br/>Format: Electronic Resources<br/>Evergreen : Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving.ent://SD_ILS/0/SD_ILS:12728482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fleming, Noah.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1707776">Click to View</a><br/>Format: Electronic Resources<br/>A Multidisciplinary Approach to Service Encounters.ent://SD_ILS/0/SD_ILS:12849072024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hernández-López, María de la O.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2051378">Click to View</a><br/>Format: Electronic Resources<br/>Experience : The 5 Principles of Disney Service and Relationship Excellence.ent://SD_ILS/0/SD_ILS:12804172024-09-25T10:57:17Z2024-09-25T10:57:17Zby Loeffler, Bruce.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1895949">Click to View</a><br/>Format: Electronic Resources<br/>Rise of the Platform Marketer : Performance Marketing with Google, Facebook, and Twitter, Plus the Latest High-Growth Digital Advertising Platforms.ent://SD_ILS/0/SD_ILS:12800982024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dempster, Craig.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1895341">Click to View</a><br/>Format: Electronic Resources<br/>Surprise! : The secret to customer loyalty in the service sectorent://SD_ILS/0/SD_ILS:20557442024-09-25T10:57:17Z2024-09-25T10:57:17Zby Magnini, Vincent P., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1812333">Click to View</a><br/>Format: Electronic Resources<br/>Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenshipent://SD_ILS/0/SD_ILS:22196212024-09-25T10:57:17Z2024-09-25T10:57:17Zby Trentim, Mário Henrique, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4603804">Click to View</a><br/>Format: Electronic Resources<br/>Customer's new voice : extreme relevancy and experience through volunteered customer informationent://SD_ILS/0/SD_ILS:23039292024-09-25T10:57:17Z2024-09-25T10:57:17Zby McKean, John, 1956-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119004363/?ar">https://go.oreilly.com/library-access/library/view/-/9781119004363/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119004363">https://learning.oreilly.com/library/view/~/9781119004363</a><br/>Format: Electronic Resources<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-09-25T10:57:17Z2024-09-25T10:57:17Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
<a href="https://learning.oreilly.com/library/view/~/9781118954829/?ar">https://learning.oreilly.com/library/view/~/9781118954829/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Igniting customer connections : fire up your company's growth by multiplying customer experience & engagementent://SD_ILS/0/SD_ILS:23051342024-09-25T10:57:17Z2024-09-25T10:57:17Zby Frawley, Andrew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118916728/?ar">https://learning.oreilly.com/library/view/~/9781118916728/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118916728/?ar">https://go.oreilly.com/library-access/library/view/-/9781118916728/?ar</a><br/>Format: Electronic Resources<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:23058622024-09-25T10:57:17Z2024-09-25T10:57:17Zby Thompson, Harvey, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780133990447/?ar">https://learning.oreilly.com/library/view/~/9780133990447/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar">https://go.oreilly.com/library-access/library/view/-/9780133990447/?ar</a><br/>Format: Electronic Resources<br/>The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platformsent://SD_ILS/0/SD_ILS:23062092024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dempster, Craig.<br/><a href="https://learning.oreilly.com/library/view/~/9781119059790/?ar">https://learning.oreilly.com/library/view/~/9781119059790/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119059790/?ar">https://go.oreilly.com/library-access/library/view/-/9781119059790/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119059790">https://learning.oreilly.com/library/view/~/9781119059790</a><br/>Format: Electronic Resources<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be amazing on Facebook, Twitter, Linkedin, Instagram, Pinterest, and moreent://SD_ILS/0/SD_ILS:23064132024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kerpen, Dave, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071836333/?ar">https://learning.oreilly.com/library/view/~/9780071836333/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071836333/?ar">https://go.oreilly.com/library-access/library/view/-/9780071836333/?ar</a><br/>Format: Electronic Resources<br/>Behavioral marketing : delivering personalized experiences at scaleent://SD_ILS/0/SD_ILS:23074862024-09-25T10:57:17Z2024-09-25T10:57:17Zby Walters, Dave, 1968-<br/><a href="https://learning.oreilly.com/library/view/~/9781119076575">https://learning.oreilly.com/library/view/~/9781119076575</a>
<a href="https://learning.oreilly.com/library/view/~/9781119076575/?ar">https://learning.oreilly.com/library/view/~/9781119076575/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119076575/?ar">https://go.oreilly.com/library-access/library/view/-/9781119076575/?ar</a><br/>Format: Electronic Resources<br/>Beat accelerating customer expectations with Trend-driven innovationent://SD_ILS/0/SD_ILS:23085272024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mason, Henry, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119076315/?ar">https://learning.oreilly.com/library/view/~/9781119076315/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119076315/?ar">https://go.oreilly.com/library-access/library/view/-/9781119076315/?ar</a><br/>Format: Electronic Resources<br/>Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold callingent://SD_ILS/0/SD_ILS:23077632024-09-25T10:57:17Z2024-09-25T10:57:17Zby Blount, Jeb, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119144755/?ar">https://learning.oreilly.com/library/view/~/9781119144755/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119144755">https://learning.oreilly.com/library/view/~/9781119144755</a><br/>Format: Electronic Resources<br/>Oversubscribed : how to get people lining up to do business with youent://SD_ILS/0/SD_ILS:23072242024-09-25T10:57:17Z2024-09-25T10:57:17Zby Priestley, Daniel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780857086181/?ar">https://go.oreilly.com/library-access/library/view/-/9780857086181/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780857086181/?ar">https://learning.oreilly.com/library/view/~/9780857086181/?ar</a><br/>Format: Electronic Resources<br/>X : the experience when business meets designent://SD_ILS/0/SD_ILS:23079952024-09-25T10:57:17Z2024-09-25T10:57:17Zby Solis, Brian.<br/><a href="https://learning.oreilly.com/library/view/~/9781118456545">https://learning.oreilly.com/library/view/~/9781118456545</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118456545/?ar">https://learning.oreilly.com/library/view/~/9781118456545/?ar</a><br/>Format: Electronic Resources<br/>The membership economy : find your super users, master the forever transaction, and build recurring revenueent://SD_ILS/0/SD_ILS:23066402024-09-25T10:57:17Z2024-09-25T10:57:17Zby Baxter, Robbie Kellman.<br/><a href="https://learning.oreilly.com/library/view/~/9780071839334">https://learning.oreilly.com/library/view/~/9780071839334</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071839334/?ar">https://go.oreilly.com/library-access/library/view/-/9780071839334/?ar</a><br/>Format: Electronic Resources<br/>Evergreen : cultivate the enduring customer loyalty that keeps your business thrivingent://SD_ILS/0/SD_ILS:23112062024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fleming, Noah, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814434437/?ar">https://go.oreilly.com/library-access/library/view/-/9780814434437/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814434437/?ar">https://learning.oreilly.com/library/view/~/9780814434437/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814434437">https://learning.oreilly.com/library/view/~/9780814434437</a><br/>Format: Electronic Resources<br/>How customers view self-service technologies : there can be substantial differences between managers' and customers' perspectives on new self-service technologies.ent://SD_ILS/0/SD_ILS:23102452024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kimes, Sheryl E., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT57118/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT57118/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/53863MIT57118">https://learning.oreilly.com/library/view/~/53863MIT57118</a><br/>Format: Electronic Resources<br/>The future of marketing : strategies from 15 leading brands on how authenticity, relevance, and transparency will help you survive the age of the customerent://SD_ILS/0/SD_ILS:23077762024-09-25T10:57:17Z2024-09-25T10:57:17Zby Johnson, Nick (Writer on social media), author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134084572/?ar">https://learning.oreilly.com/library/view/~/9780134084572/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780134084572">https://learning.oreilly.com/library/view/~/9780134084572</a><br/>Format: Electronic Resources<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:23066882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Loeffler, Bruce, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119028772">https://learning.oreilly.com/library/view/~/9781119028772</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119028772/?ar">https://learning.oreilly.com/library/view/~/9781119028772/?ar</a><br/>Format: Electronic Resources<br/>Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenshipent://SD_ILS/0/SD_ILS:23146242024-09-25T10:57:17Z2024-09-25T10:57:17Zby Trentim, Mário Henrique, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781628250985/?ar">https://learning.oreilly.com/library/view/~/9781628250985/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781628250985/?ar">https://go.oreilly.com/library-access/library/view/-/9781628250985/?ar</a><br/>Format: Electronic Resources<br/>La gestión de los interesados como clientes : patrocinio, asociación, liderazgo y ciudadaníaent://SD_ILS/0/SD_ILS:23146332024-09-25T10:57:17Z2024-09-25T10:57:17Zby Trentim, Mário Henrique, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781628251722/?ar">https://learning.oreilly.com/library/view/~/9781628251722/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781628251722/?ar">https://go.oreilly.com/library-access/library/view/-/9781628251722/?ar</a><br/>Format: Electronic Resources<br/>Customer-centric marketing : build relationships, create advocates and influence your consumersent://SD_ILS/0/SD_ILS:23095452024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cundari, Aldo, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119092896/?ar">https://go.oreilly.com/library-access/library/view/-/9781119092896/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119092896/?ar">https://learning.oreilly.com/library/view/~/9781119092896/?ar</a><br/>Format: Electronic Resources<br/>Creating online videos that engage viewers : many companies seek to create online video content that will become popular with consumers. But what are the characteristics of videos that engage consumers?ent://SD_ILS/0/SD_ILS:23099982024-09-25T10:57:17Z2024-09-25T10:57:17Zby Pirouz, Dante M., author.<br/><a href="https://learning.oreilly.com/library/view/~/53863MIT56406/?ar">https://learning.oreilly.com/library/view/~/53863MIT56406/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814449059">https://learning.oreilly.com/library/view/~/9780814449059</a><br/>Format: Electronic Resources<br/>Customer's New Voice : Extreme Relevancy and Experience Through Volunteered Customer Information.ent://SD_ILS/0/SD_ILS:12762742024-09-25T10:57:17Z2024-09-25T10:57:17Zby McKean, John S.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1781843">Click to View</a><br/>Format: Electronic Resources<br/>Igniting Customer Connections : Fire up Your Company's Growth by Multiplying Customer Experience X Engagement.ent://SD_ILS/0/SD_ILS:12771922024-09-25T10:57:17Z2024-09-25T10:57:17Zby Frawley, Andrew.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1813351">Click to View</a><br/>Format: Electronic Resources<br/>Supplier Relationship Management : Unlocking the Hidden Value in Your Supply Base.ent://SD_ILS/0/SD_ILS:12769052024-09-25T10:57:17Z2024-09-25T10:57:17Zby O'Brien, Jonathan.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1801844">Click to View</a><br/>Format: Electronic Resources<br/>Unselling : The New Customer Experience.ent://SD_ILS/0/SD_ILS:12765752024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stratten, Scott.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1789986">Click to View</a><br/>Format: Electronic Resources<br/>The New Relationship Marketing : How to Build a Large, Loyal, Profitable Network Using the Social Web.ent://SD_ILS/0/SD_ILS:12284822024-09-25T10:57:17Z2024-09-25T10:57:17Zby Smith, Mari.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=697738">Click to View</a><br/>Format: Electronic Resources<br/>The Accidental Marketer : Power Tools for People Who Find Themselves in Marketing Roles.ent://SD_ILS/0/SD_ILS:12689042024-09-25T10:57:17Z2024-09-25T10:57:17Zby Spitale, Tom.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1645265">Click to View</a><br/>Format: Electronic Resources<br/>The Retargeting Playbook : How to Turn Web-Window Shoppers into Customers.ent://SD_ILS/0/SD_ILS:12689192024-09-25T10:57:17Z2024-09-25T10:57:17Zby Berke, Adam.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1645616">Click to View</a><br/>Format: Electronic Resources<br/>The Co-Creation Paradigm.ent://SD_ILS/0/SD_ILS:12695442024-09-25T10:57:17Z2024-09-25T10:57:17Zby Ramaswamy, Venkat.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1656998">Click to View</a><br/>Format: Electronic Resources<br/>Handbook of Strategic Account Management : A Comprehensive Resource.ent://SD_ILS/0/SD_ILS:12694122024-09-25T10:57:17Z2024-09-25T10:57:17Zby Woodburn, Diana.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1655930">Click to View</a><br/>Format: Electronic Resources<br/>Customer Innovation : Customer-centric Strategy for Enduring Growth.ent://SD_ILS/0/SD_ILS:12717672024-09-25T10:57:17Z2024-09-25T10:57:17Zby Debruyne, Marion.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1682922">Click to View</a><br/>Format: Electronic Resources<br/>Connect : How to Use Data and Experience Marketing to Create Lifetime Customers.ent://SD_ILS/0/SD_ILS:12762202024-09-25T10:57:17Z2024-09-25T10:57:17Zby Petersen, Lars Birkholm.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1780447">Click to View</a><br/>Format: Electronic Resources<br/>Analytics and Dynamic Customer Strategy : Big Profits from Big Data.ent://SD_ILS/0/SD_ILS:12731562024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tanner, John F.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1715408">Click to View</a><br/>Format: Electronic Resources<br/>Nonstop Sales Boom : Powerful Strategies to Drive Consistent Growth Year After Year.ent://SD_ILS/0/SD_ILS:12664132024-09-25T10:57:17Z2024-09-25T10:57:17Zby Francis, Colleen.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1596419">Click to View</a><br/>Format: Electronic Resources<br/>Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service.ent://SD_ILS/0/SD_ILS:12664152024-09-25T10:57:17Z2024-09-25T10:57:17Z<a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1596421">Click to View</a><br/>Format: Electronic Resources<br/>Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.ent://SD_ILS/0/SD_ILS:12784322024-09-25T10:57:17Z2024-09-25T10:57:17Zby Price, Bill.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1848228">Click to View</a><br/>Format: Electronic Resources<br/>Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applicationsent://SD_ILS/0/SD_ILS:20543192024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lowenstein, Michael W., 1942-, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1596823">Click to View</a><br/>Format: Electronic Resources<br/>The small business' guide to social CRM : build customer relationships that will accelerate your businessent://SD_ILS/0/SD_ILS:22124782024-09-25T10:57:17Z2024-09-25T10:57:17Zby Jamieson, Craig M., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4872216">Click to View</a><br/>Format: Electronic Resources<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products and your peopleent://SD_ILS/0/SD_ILS:23005742024-09-25T10:57:17Z2024-09-25T10:57:17Zby Michelli, Joseph A., 1960- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071801256">https://learning.oreilly.com/library/view/~/9780071801256</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071801256/?ar">https://learning.oreilly.com/library/view/~/9780071801256/?ar</a><br/>Format: Electronic Resources<br/>Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for moreent://SD_ILS/0/SD_ILS:23008582024-09-25T10:57:17Z2024-09-25T10:57:17Zby Conlow, Rick, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781601632760/?ar">https://learning.oreilly.com/library/view/~/9781601632760/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601632760">https://learning.oreilly.com/library/view/~/9781601632760</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar">https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar</a><br/>Format: Electronic Resources<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:23008592024-09-25T10:57:17Z2024-09-25T10:57:17Zby Halloran, Tim, 1969-<br/><a href="https://learning.oreilly.com/library/view/~/9781118828977/?ar">https://learning.oreilly.com/library/view/~/9781118828977/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118828977/?ar">https://go.oreilly.com/library-access/library/view/-/9781118828977/?ar</a><br/>Format: Electronic Resources<br/>Power relationships : 26 irrefutable laws for building extraordinary relationshipsent://SD_ILS/0/SD_ILS:23001562024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sobel, Andrew, 1955-<br/><a href="https://learning.oreilly.com/library/view/~/9781118830963/?ar">https://learning.oreilly.com/library/view/~/9781118830963/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118830963">https://learning.oreilly.com/library/view/~/9781118830963</a><br/>Format: Electronic Resources<br/>The customer-funded business : start, finance, or grow your company with your customers' cashent://SD_ILS/0/SD_ILS:23014072024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mullins, John W. (John Walker)<br/><a href="https://learning.oreilly.com/library/view/~/9781118879139">https://learning.oreilly.com/library/view/~/9781118879139</a>
<a href="https://learning.oreilly.com/library/view/~/9781118879139/?ar">https://learning.oreilly.com/library/view/~/9781118879139/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118879139/?ar">https://go.oreilly.com/library-access/library/view/-/9781118879139/?ar</a><br/>Format: Electronic Resources<br/>Legendary service : the key is to careent://SD_ILS/0/SD_ILS:23034922024-09-25T10:57:17Z2024-09-25T10:57:17Zby Blanchard, Kenneth H., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar">https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071819046">https://learning.oreilly.com/library/view/~/9780071819046</a><br/>Format: Electronic Resources<br/>Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilizationent://SD_ILS/0/SD_ILS:23007152024-09-25T10:57:17Z2024-09-25T10:57:17Zby Loshin, David, 1963- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780124105430/?ar">https://go.oreilly.com/library-access/library/view/-/9780124105430/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780124105430">https://learning.oreilly.com/library/view/~/9780124105430</a><br/>Format: Electronic Resources<br/>Handbook of strategic account management : a comprehensive resourceent://SD_ILS/0/SD_ILS:23016502024-09-25T10:57:17Z2024-09-25T10:57:17Zby Woodburn, Diana.<br/><a href="https://learning.oreilly.com/library/view/~/9781118509074">https://learning.oreilly.com/library/view/~/9781118509074</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118509074/?ar">https://go.oreilly.com/library-access/library/view/-/9781118509074/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118509074/?ar">https://learning.oreilly.com/library/view/~/9781118509074/?ar</a><br/>Format: Electronic Resources<br/>Changing the sales conversation : connect, collaborate, closeent://SD_ILS/0/SD_ILS:23021922024-09-25T10:57:17Z2024-09-25T10:57:17Zby Richardson, Linda, 1944-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071823654/?ar">https://go.oreilly.com/library-access/library/view/-/9780071823654/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071823654/?ar">https://learning.oreilly.com/library/view/~/9780071823654/?ar</a><br/>Format: Electronic Resources<br/>The opening playbook : a professional's guide to building relationships that grow revenueent://SD_ILS/0/SD_ILS:23035492024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dietz, Andrew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071825887">https://learning.oreilly.com/library/view/~/9780071825887</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071825887/?ar">https://go.oreilly.com/library-access/library/view/-/9780071825887/?ar</a><br/>Format: Electronic Resources<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:23036832024-09-25T10:57:17Z2024-09-25T10:57:17Zby McKain, Scott.<br/><a href="https://learning.oreilly.com/library/view/~/9780071822152">https://learning.oreilly.com/library/view/~/9780071822152</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar">https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071822152/?ar">https://learning.oreilly.com/library/view/~/9780071822152/?ar</a><br/>Format: Electronic Resources<br/>Nonstop sales boom : powerful strategies to drive consistent sales growth year after yearent://SD_ILS/0/SD_ILS:23037892024-09-25T10:57:17Z2024-09-25T10:57:17Zby Francis, Colleen, 1970-<br/><a href="https://learning.oreilly.com/library/view/~/9780814433768">https://learning.oreilly.com/library/view/~/9780814433768</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814433768/?ar">https://learning.oreilly.com/library/view/~/9780814433768/?ar</a><br/>Format: Electronic Resources<br/>Customer experience 3.0 : high-profit strategies in the age of techno serviceent://SD_ILS/0/SD_ILS:23037902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Goodman, John A.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar">https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814433881">https://learning.oreilly.com/library/view/~/9780814433881</a><br/>Format: Electronic Resources<br/>Connect : how to use data and experience marketing to create lifetime customersent://SD_ILS/0/SD_ILS:23036592024-09-25T10:57:17Z2024-09-25T10:57:17Zby Petersen, Lars Birkholm.<br/><a href="https://learning.oreilly.com/library/view/~/9781118963616">https://learning.oreilly.com/library/view/~/9781118963616</a>
<a href="https://learning.oreilly.com/library/view/~/9781118963616/?ar">https://learning.oreilly.com/library/view/~/9781118963616/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118963616/?ar">https://go.oreilly.com/library-access/library/view/-/9781118963616/?ar</a><br/>Format: Electronic Resources<br/>True alignment : linking company culture with customer needs for extraordinary resultsent://SD_ILS/0/SD_ILS:23038662024-09-25T10:57:17Z2024-09-25T10:57:17Zby Papke, Edgar, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781469091013">https://learning.oreilly.com/library/view/~/9781469091013</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781469091013/?ar">https://go.oreilly.com/library-access/library/view/-/9781469091013/?ar</a><br/>Format: Sound recording<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:23037482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stratten, Scott.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118943021/?ar">https://go.oreilly.com/library-access/library/view/-/9781118943021/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118943021/?ar">https://learning.oreilly.com/library/view/~/9781118943021/?ar</a><br/>Format: Electronic Resources<br/>Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder valueent://SD_ILS/0/SD_ILS:23035652024-09-25T10:57:17Z2024-09-25T10:57:17Zby Oliveira, Alexandre.<br/><a href="https://learning.oreilly.com/library/view/~/9780133764574">https://learning.oreilly.com/library/view/~/9780133764574</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar">https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar</a><br/>Format: Electronic Resources<br/>Social customer experience : engage and retain customers through social mediaent://SD_ILS/0/SD_ILS:23032872024-09-25T10:57:17Z2024-09-25T10:57:17Zby Evans, Dave, 1956-<br/><a href="https://learning.oreilly.com/library/view/~/9781118927120/?ar">https://learning.oreilly.com/library/view/~/9781118927120/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118927120/?ar">https://go.oreilly.com/library-access/library/view/-/9781118927120/?ar</a><br/>Format: Electronic Resources<br/>True story : how to combine story and action to transform your businessent://SD_ILS/0/SD_ILS:23027402024-09-25T10:57:17Z2024-09-25T10:57:17Zby Montague, Ty, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781622314591">https://learning.oreilly.com/library/view/~/9781622314591</a>
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<a href="https://learning.oreilly.com/library/view/~/9781622314591/?ar">https://learning.oreilly.com/library/view/~/9781622314591/?ar</a><br/>Format: Sound recording<br/>Analytics and dynamic customer strategy : big profits from big dataent://SD_ILS/0/SD_ILS:23028552024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tanner, John F.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118919774/?ar">https://go.oreilly.com/library-access/library/view/-/9781118919774/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118919774">https://learning.oreilly.com/library/view/~/9781118919774</a><br/>Format: Electronic Resources<br/>Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbookent://SD_ILS/0/SD_ILS:23094182024-09-25T10:57:17Z2024-09-25T10:57:17Zby Havens, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar">https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134463667/?ar">https://learning.oreilly.com/library/view/~/9780134463667/?ar</a><br/>Format: Electronic Resources<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:23051672024-09-25T10:57:17Z2024-09-25T10:57:17Zby Osterwalder, Alexander, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118968062/?ar">https://learning.oreilly.com/library/view/~/9781118968062/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118968062">https://learning.oreilly.com/library/view/~/9781118968062</a><br/>Format: Electronic Resources<br/>The innovative lean enterprise : using the principles of lean to create and deliver innovation to customersent://SD_ILS/0/SD_ILS:23058522024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sgroi, Anthony, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781482203905/?ar">https://go.oreilly.com/library-access/library/view/-/9781482203905/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781482203905/?ar">https://learning.oreilly.com/library/view/~/9781482203905/?ar</a><br/>Format: Electronic Resources<br/>True alignment : linking company culture with customer needs for extraordinary resultsent://SD_ILS/0/SD_ILS:23253992024-09-25T10:57:17Z2024-09-25T10:57:17Zby Papke, Edgar.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814433362/?ar">https://go.oreilly.com/library-access/library/view/-/9780814433362/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814433362">https://learning.oreilly.com/library/view/~/9780814433362</a><br/>Format: Electronic Resources<br/>The opening playbook : a professional's guide to building relationships that grow revenueent://SD_ILS/0/SD_ILS:23344342024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dietz, Andrew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781639294541/?ar">https://learning.oreilly.com/library/view/~/9781639294541/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781639294541/?ar">https://go.oreilly.com/library-access/library/view/-/9781639294541/?ar</a><br/>Format: Sound recording<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:23345752024-09-25T10:57:17Z2024-09-25T10:57:17Zby McKain, Scott, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781639290062/?ar">https://go.oreilly.com/library-access/library/view/-/9781639290062/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781639290062/?ar">https://learning.oreilly.com/library/view/~/9781639290062/?ar</a><br/>Format: Sound recording<br/>Maintaining engaged customer relationships in financial servicesent://SD_ILS/0/SD_ILS:23549232024-09-25T10:57:17Z2024-09-25T10:57:17Zby Heinonen, Kristina, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1834096">Click to View</a><br/>Format: Electronic Resources<br/>Optimizing Organization Design : A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement.ent://SD_ILS/0/SD_ILS:12638612024-09-25T10:57:17Z2024-09-25T10:57:17Zby Capelle, Ronald G.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1517405">Click to View</a><br/>Format: Electronic Resources<br/>Power Relationships : 26 Irrefutable Laws for Building Extraordinary Relationships.ent://SD_ILS/0/SD_ILS:12657112024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sobel, Andrew.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1582384">Click to View</a><br/>Format: Electronic Resources<br/>Creating Lasting Value : How to Lead, Manage and Market Your Stakeholder Value.ent://SD_ILS/0/SD_ILS:12647562024-09-25T10:57:17Z2024-09-25T10:57:17Zby Geelhoed, Jeroen.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1565358">Click to View</a><br/>Format: Electronic Resources<br/>True Alignment : Linking Company Culture with Customer Needs for Extraordinary Results.ent://SD_ILS/0/SD_ILS:12604492024-09-25T10:57:17Z2024-09-25T10:57:17Zby Papke, Edgar.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1319170">Click to View</a><br/>Format: Electronic Resources<br/>How Contemporary Publishers Reach Out to Their Customers : Transition from B2B to B2C Marketing in the Publishing Industry.ent://SD_ILS/0/SD_ILS:12804932024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sutton, Kim Maya.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1897053">Click to View</a><br/>Format: Electronic Resources<br/>The Marketing Manifesto.ent://SD_ILS/0/SD_ILS:12529542024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hood, David James.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1109933">Click to View</a><br/>Format: Electronic Resources<br/>High Impact Marketing That Gets Results.ent://SD_ILS/0/SD_ILS:12525302024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kolah, Ardi.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1104223">Click to View</a><br/>Format: Electronic Resources<br/>Maximize Your Social : A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success.ent://SD_ILS/0/SD_ILS:12620122024-09-25T10:57:17Z2024-09-25T10:57:17Zby Schaffer, Neal.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1381806">Click to View</a><br/>Format: Electronic Resources<br/>Conversations That Sell : Collaborate with Buyers and Make Every Conversation Count.ent://SD_ILS/0/SD_ILS:12561482024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bleeke, Nancy.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1153978">Click to View</a><br/>Format: Electronic Resources<br/>What's the Future of Business : Changing the Way Businesses Create Experiences.ent://SD_ILS/0/SD_ILS:12455442024-09-25T10:57:17Z2024-09-25T10:57:17Zby Solis, Brian.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=947650">Click to View</a><br/>Format: Electronic Resources<br/>Multichannel Marketing Ecosystems : Creating Connected Customer Experiences.ent://SD_ILS/0/SD_ILS:12635082024-09-25T10:57:17Z2024-09-25T10:57:17Zby Ståhlberg, Markus.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1480862">Click to View</a><br/>Format: Electronic Resources<br/>Neuro-Sell : How Neuroscience can Power Your Sales Success.ent://SD_ILS/0/SD_ILS:12635092024-09-25T10:57:17Z2024-09-25T10:57:17Zby Hazeldine, Simon.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1480863">Click to View</a><br/>Format: Electronic Resources<br/>The Power of Understanding People : The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance.ent://SD_ILS/0/SD_ILS:12648462024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mitchell, Dave.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1568422">Click to View</a><br/>Format: Electronic Resources<br/>The Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations.ent://SD_ILS/0/SD_ILS:12544562024-09-25T10:57:17Z2024-09-25T10:57:17Zby Gallagher, Richard S.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1128244">Click to View</a><br/>Format: Electronic Resources<br/>Valuable Content Marketing : How to Make Quality Content the Key to Your Business Success.ent://SD_ILS/0/SD_ILS:12449872024-09-25T10:57:17Z2024-09-25T10:57:17Zby Jefferson, Sonja.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=939381">Click to View</a><br/>Format: Electronic Resources<br/>Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problement://SD_ILS/0/SD_ILS:20537192024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sarkodie-Mensah, Kwasi.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1521067">Click to View</a><br/>Format: Electronic Resources<br/>Customer-centric marketing strategies tools for building organizational performanceent://SD_ILS/0/SD_ILS:13871072024-09-25T10:57:17Z2024-09-25T10:57:17Zby Kaufmann, Hans Ruediger, 1958-<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3312264">Click to View</a><br/>Format: Electronic Resources<br/>Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilizationent://SD_ILS/0/SD_ILS:22067832024-09-25T10:57:17Z2024-09-25T10:57:17Zby Loshin, David.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1573354">Click to View</a><br/>Format: Electronic Resources<br/>Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:21301592024-09-25T10:57:17Z2024-09-25T10:57:17Zby Grandey, Alicia.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1181049">Click to View</a><br/>Format: Electronic Resources<br/>Contemporary selling building relationships, creating valueent://SD_ILS/0/SD_ILS:21309712024-09-25T10:57:17Z2024-09-25T10:57:17Zby Johnston, Mark W.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1344558">Click to View</a><br/>Format: Electronic Resources<br/>B4B : how technology and big data are reinventing the customer-supplier relationshipent://SD_ILS/0/SD_ILS:22384902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Wood, J. B.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3120276">Click to View</a><br/>Format: Electronic Resources<br/>Customer-oriented marketing strategy theory and practiceent://SD_ILS/0/SD_ILS:22699552024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dalgic, Tevfik.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1048436">Click to View</a><br/>Format: Electronic Resources<br/>Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understandent://SD_ILS/0/SD_ILS:22964002024-09-25T10:57:17Z2024-09-25T10:57:17Zby McDonald, Kelly, 1961- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar">https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118461679">https://learning.oreilly.com/library/view/~/9781118461679</a><br/>Format: Electronic Resources<br/>People love you : the real secret to delivering legendary customer serviceent://SD_ILS/0/SD_ILS:22964152024-09-25T10:57:17Z2024-09-25T10:57:17Zby Blount, Jeb.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar">https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118555880">https://learning.oreilly.com/library/view/~/9781118555880</a><br/>Format: Electronic Resources<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:22975962024-09-25T10:57:17Z2024-09-25T10:57:17Zby Gallagher, Richard S.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814431832">https://learning.oreilly.com/library/view/~/9780814431832</a><br/>Format: Electronic Resources<br/>Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:22980822024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lewis, Mike, 1975-<br/><a href="https://learning.oreilly.com/library/view/~/9780071794961/?ar">https://learning.oreilly.com/library/view/~/9780071794961/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071794961/?ar">https://go.oreilly.com/library-access/library/view/-/9780071794961/?ar</a><br/>Format: Electronic Resources<br/>Let's close a deal : turn contacts into paying customers for your company, product, service or causeent://SD_ILS/0/SD_ILS:22970532024-09-25T10:57:17Z2024-09-25T10:57:17Zby Clifford, Christine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118596753/?ar">https://go.oreilly.com/library-access/library/view/-/9781118596753/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118596753">https://learning.oreilly.com/library/view/~/9781118596753</a><br/>Format: Electronic Resources<br/>Essential lessons on leadership (collection)ent://SD_ILS/0/SD_ILS:22991272024-09-25T10:57:17Z2024-09-25T10:57:17Zby Lennick, Doug. Moral intelligence 2.0.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133442366/?ar">https://go.oreilly.com/library-access/library/view/-/9780133442366/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780133442366">https://learning.oreilly.com/library/view/~/9780133442366</a><br/>Format: Electronic Resources<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:23001572024-09-25T10:57:17Z2024-09-25T10:57:17Zby Mitchell, Dave, 1961-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar">https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118726884">https://learning.oreilly.com/library/view/~/9781118726884</a><br/>Format: Electronic Resources<br/>Go-givers sell moreent://SD_ILS/0/SD_ILS:23008242024-09-25T10:57:17Z2024-09-25T10:57:17Zby Burg, Bob.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781469088266/?ar">https://go.oreilly.com/library-access/library/view/-/9781469088266/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781469088266">https://learning.oreilly.com/library/view/~/9781469088266</a><br/>Format: Sound recording<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:22965412024-09-25T10:57:17Z2024-09-25T10:57:17Zby Solis, Brian.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar">https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118457191">https://learning.oreilly.com/library/view/~/9781118457191</a><br/>Format: Electronic Resources<br/>Maximize your social : one-stop guide to building a social media strategy for marketing and business successent://SD_ILS/0/SD_ILS:22989892024-09-25T10:57:17Z2024-09-25T10:57:17Zby Schaffer, Neal.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756683/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756683/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756683/?ar">https://learning.oreilly.com/library/view/~/9781118756683/?ar</a><br/>Format: Electronic Resources<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:22979782024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bleeke, Nancy Noel.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814431801/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431801/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814431801">https://learning.oreilly.com/library/view/~/9780814431801</a><br/>Format: Electronic Resources<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:22981472024-09-25T10:57:17Z2024-09-25T10:57:17Zby Toister, Jeff.<br/><a href="https://learning.oreilly.com/library/view/~/9780814431993/?ar">https://learning.oreilly.com/library/view/~/9780814431993/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780273775089/?ar">https://learning.oreilly.com/library/view/~/9780273775089/?ar</a><br/>Format: Electronic Resources<br/>The financial professional's guide to communication : how to strengthen client relationships and build new onesent://SD_ILS/0/SD_ILS:22974902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Finder, Robert L., 1955-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133017953/?ar">https://go.oreilly.com/library-access/library/view/-/9780133017953/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780133017953/?ar">https://learning.oreilly.com/library/view/~/9780133017953/?ar</a><br/>Format: Electronic Resources<br/>Contagious selling : how to turn a connection into a relationship that lasts a lifetimeent://SD_ILS/0/SD_ILS:22980942024-09-25T10:57:17Z2024-09-25T10:57:17Zby Rich, David (David A.)<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071796958/?ar">https://go.oreilly.com/library-access/library/view/-/9780071796958/?ar</a>
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(Robert Penn)<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492570">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492570</a><br/>Format: Electronic Resources<br/>Financial Services Marketing Handbook : Tactics and Techniques That Produce Results.ent://SD_ILS/0/SD_ILS:12359692024-09-25T10:57:17Z2024-09-25T10:57:17Zby Ehrlich, Evelyn.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=817986">Click to View</a><br/>Format: Electronic Resources<br/>Consumer-brand relationships insights for theory and practiceent://SD_ILS/0/SD_ILS:21267662024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fournier, Susan.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=956891">Click to View</a><br/>Format: Electronic Resources<br/>The Market-Driven Supply Chain : A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy.ent://SD_ILS/0/SD_ILS:12484182024-09-25T10:57:17Z2024-09-25T10:57:17Zby Burrows III, Robert P.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1031930">Click to View</a><br/>Format: Electronic Resources<br/>Going Social : Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media.ent://SD_ILS/0/SD_ILS:12490672024-09-25T10:57:17Z2024-09-25T10:57:17Zby Goldman, Jeremy.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1043644">Click to View</a><br/>Format: Electronic Resources<br/>Creating the Strategy : Winning and Keeping Customers in B2B Markets.ent://SD_ILS/0/SD_ILS:12466532024-09-25T10:57:17Z2024-09-25T10:57:17Zby Gould, Rennie.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=977916">Click to View</a><br/>Format: Electronic Resources<br/>Anticipate : Knowing What Customers Need Before They Do.ent://SD_ILS/0/SD_ILS:12455302024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tobe, Jeff.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=947568">Click to View</a><br/>Format: Electronic Resources<br/>Crafting the Customer Experience for People Not Like You : How to Delight and Engage the Customers Your Competitors Don't Understand.ent://SD_ILS/0/SD_ILS:12455512024-09-25T10:57:17Z2024-09-25T10:57:17Zby McDonald, Kelly.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=947658">Click to View</a><br/>Format: Electronic Resources<br/>HR at Your Service : Lessons from Benchmark Service Organizations.ent://SD_ILS/0/SD_ILS:12413132024-09-25T10:57:17Z2024-09-25T10:57:17Zby Latham, Gary P.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=876700">Click to View</a><br/>Format: Electronic Resources<br/>Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results.ent://SD_ILS/0/SD_ILS:12477682024-09-25T10:57:17Z2024-09-25T10:57:17Zby EVENSON, RENÉE.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1017049">Click to View</a><br/>Format: Electronic Resources<br/>At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques.ent://SD_ILS/0/SD_ILS:12366022024-09-25T10:57:17Z2024-09-25T10:57:17Zby Eliason, Frank.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=822000">Click to View</a><br/>Format: Electronic Resources<br/>The Book of Business Awesome/The Book of Business Unawesome.ent://SD_ILS/0/SD_ILS:12411732024-09-25T10:57:17Z2024-09-25T10:57:17Zby Stratten, Scott.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=875840">Click to View</a><br/>Format: Electronic Resources<br/>The Conversation Company : Boost Your Business Through Culture, People and Social Media.ent://SD_ILS/0/SD_ILS:12381942024-09-25T10:57:17Z2024-09-25T10:57:17Zby Belleghem, Steven Van.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=838149">Click to View</a><br/>Format: Electronic Resources<br/>Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes.ent://SD_ILS/0/SD_ILS:12525902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Raines, Susan S.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1104491">Click to View</a><br/>Format: Electronic Resources<br/>Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get resultsent://SD_ILS/0/SD_ILS:22961042024-09-25T10:57:17Z2024-09-25T10:57:17Zby Evenson, Renee, 1951- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar">https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118238820/?ar">https://go.oreilly.com/library-access/library/view/-/9781118238820/?ar</a><br/>Format: Electronic Resources<br/>The power of foursquare : 7 innovative ways to get your customers to check in wherever they areent://SD_ILS/0/SD_ILS:22938312024-09-25T10:57:17Z2024-09-25T10:57:17Zby Gallo, Carmine.<br/><a href="https://learning.oreilly.com/library/view/~/9780071773171">https://learning.oreilly.com/library/view/~/9780071773171</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780133099812/?ar">https://go.oreilly.com/library-access/library/view/-/9780133099812/?ar</a><br/>Format: Electronic Resources<br/>The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:22967702024-09-25T10:57:17Z2024-09-25T10:57:17Zby Burrows, Robert P. (Robert Penn)<br/><a href="https://learning.oreilly.com/library/view/~/9780814431634/?ar">https://learning.oreilly.com/library/view/~/9780814431634/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814431634/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431634/?ar</a><br/>Format: Electronic Resources<br/>Negotiating with backbone : eight sales strategies to defend your price and valueent://SD_ILS/0/SD_ILS:22960252024-09-25T10:57:17Z2024-09-25T10:57:17Zby Holden, Reed K.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133064773/?ar">https://go.oreilly.com/library-access/library/view/-/9780133064773/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9783868999273/?ar">https://go.oreilly.com/library-access/library/view/-/9783868999273/?ar</a><br/>Format: Electronic Resources<br/>The financial services marketing handbook : tactics and techniques that produce resultsent://SD_ILS/0/SD_ILS:22947642024-09-25T10:57:17Z2024-09-25T10:57:17Zby Ehrlich, Evelyn, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118236369/?ar">https://learning.oreilly.com/library/view/~/9781118236369/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118236369">https://learning.oreilly.com/library/view/~/9781118236369</a><br/>Format: Electronic Resources<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:22947802024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bueno, Bolivar J.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071787871/?ar">https://go.oreilly.com/library-access/library/view/-/9780071787871/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071787871">https://learning.oreilly.com/library/view/~/9780071787871</a><br/>Format: Electronic Resources<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:22950862024-09-25T10:57:17Z2024-09-25T10:57:17Zby Tocquigny, Rick, 1955-<br/><a href="https://learning.oreilly.com/library/view/~/9780132905343">https://learning.oreilly.com/library/view/~/9780132905343</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118431795">https://learning.oreilly.com/library/view/~/9781118431795</a><br/>Format: Electronic Resources<br/>The social media MBA : your competitive edge in social media strategy development & deliveryent://SD_ILS/0/SD_ILS:22947632024-09-25T10:57:17Z2024-09-25T10:57:17Zby Holloman, Christer.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119963233/?ar">https://go.oreilly.com/library-access/library/view/-/9781119963233/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781601632333">https://learning.oreilly.com/library/view/~/9781601632333</a><br/>Format: Electronic Resources<br/>Gemba walks for service excellence : the step-by-step guide for identifying service delightersent://SD_ILS/0/SD_ILS:22997112024-09-25T10:57:17Z2024-09-25T10:57:17Zby Petruska, Robert.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar">https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781439886762/?ar">https://learning.oreilly.com/library/view/~/9781439886762/?ar</a><br/>Format: Electronic Resources<br/>How to identify the best customers for your businessent://SD_ILS/0/SD_ILS:23072622024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cespedes, Frank V., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT54215/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/53863MIT54215">https://learning.oreilly.com/library/view/~/53863MIT54215</a><br/>Format: Electronic Resources<br/>Slow Down, Sell Faster! : Understand Your Customer's Buying Process and Maximize Your Sales.ent://SD_ILS/0/SD_ILS:12230782024-09-25T10:57:17Z2024-09-25T10:57:17Zby DAVIS, Kevin.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=647607">Click to View</a><br/>Format: Electronic Resources<br/>Selling to The New Elite : Discover the Secret to Winning Over Your Wealthiest Prospects.ent://SD_ILS/0/SD_ILS:12256802024-09-25T10:57:17Z2024-09-25T10:57:17Zby KRAUS, Stephen.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=678719">Click to View</a><br/>Format: Electronic Resources<br/>Reinventing the Wheel : The Science of Creating Lifetime Customers.ent://SD_ILS/0/SD_ILS:12241042024-09-25T10:57:17Z2024-09-25T10:57:17Zby Zane, Chris.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=665880">Click to View</a><br/>Format: Electronic Resources<br/>You Can't Lead with Your Feet on the Desk : Building Relationships, Breaking down Barriers, and Delivering Profits.ent://SD_ILS/0/SD_ILS:12286822024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fuller, Edwin D.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=699447">Click to View</a><br/>Format: Electronic Resources<br/>The Social Media MBA : Your Competitive Edge in Social Media Strategy Development and Delivery.ent://SD_ILS/0/SD_ILS:12361682024-09-25T10:57:17Z2024-09-25T10:57:17Zby Holloman, Christer.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=818574">Click to View</a><br/>Format: Electronic Resources<br/>The B2B Executive Playbook : The Ultimate Weapon for Achieving Sustainable, Predictable and Profitable Growth.ent://SD_ILS/0/SD_ILS:12345262024-09-25T10:57:17Z2024-09-25T10:57:17Zby Geehan, Sean.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=793910">Click to View</a><br/>Format: Electronic Resources<br/>Customer Relations.ent://SD_ILS/0/SD_ILS:12923012024-09-25T10:57:17Z2024-09-25T10:57:17Zby Farkas, Victoria J.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3018695">Click to View</a><br/>Format: Electronic Resources<br/>Delivering Knock Your Socks Off Service.ent://SD_ILS/0/SD_ILS:12332742024-09-25T10:57:17Z2024-09-25T10:57:17Zby BUSH, John.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=782024">Click to View</a><br/>Format: Electronic Resources<br/>Wired and Dangerous : How Your Customers Have Changed and What to Do About It.ent://SD_ILS/0/SD_ILS:12282902024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bell, Chip R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=693925">Click to View</a><br/>Format: Electronic Resources<br/>Stakeholders matter a new paradigm for strategy in societyent://SD_ILS/0/SD_ILS:20500622024-09-25T10:57:17Z2024-09-25T10:57:17Zby Sachs, Sybille.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=807135">Click to View</a><br/>Format: Electronic Resources<br/>Map the future of design for enhanced customer experienceent://SD_ILS/0/SD_ILS:22906412024-09-25T10:57:17Z2024-09-25T10:57:17Zby Prahalad, Deepa, 1972-<br/><a href="https://learning.oreilly.com/library/view/~/9780132609838/?ar">https://learning.oreilly.com/library/view/~/9780132609838/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780132609838/?ar">https://go.oreilly.com/library-access/library/view/-/9780132609838/?ar</a><br/>Format: Electronic Resources<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:22914782024-09-25T10:57:17Z2024-09-25T10:57:17Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar">https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781605099767">https://learning.oreilly.com/library/view/~/9781605099767</a><br/>Format: Electronic Resources<br/>The now revolution : 7 shifts to make your business faster, smarter, and more socialent://SD_ILS/0/SD_ILS:22917772024-09-25T10:57:17Z2024-09-25T10:57:17Zby Baer, Jay, 1969-<br/><a href="https://learning.oreilly.com/library/view/~/9780470923276">https://learning.oreilly.com/library/view/~/9780470923276</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780470923276/?ar">https://go.oreilly.com/library-access/library/view/-/9780470923276/?ar</a><br/>Format: Electronic Resources<br/>Slow down, sell faster! : understand your customer's buying process and maximize your salesent://SD_ILS/0/SD_ILS:22905232024-09-25T10:57:17Z2024-09-25T10:57:17Zby Davis, Kevin, 1956 May 12-<br/><a href="https://learning.oreilly.com/library/view/~/9780814416853">https://learning.oreilly.com/library/view/~/9780814416853</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814416853/?ar">https://go.oreilly.com/library-access/library/view/-/9780814416853/?ar</a><br/>Format: Electronic Resources<br/>The relationship edge : the key to strategic influence and selling successent://SD_ILS/0/SD_ILS:22910492024-09-25T10:57:17Z2024-09-25T10:57:17Zby Acuff, Jerry, 1949-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar">https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470915479/?ar">https://learning.oreilly.com/library/view/~/9780470915479/?ar</a><br/>Format: Electronic Resources<br/>Selling to the new elite : discover the secret to winning over your wealthiest prospectsent://SD_ILS/0/SD_ILS:22921442024-09-25T10:57:17Z2024-09-25T10:57:17Zby Taylor, Jim, 1947-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814416532/?ar">https://go.oreilly.com/library-access/library/view/-/9780814416532/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814416532/?ar">https://learning.oreilly.com/library/view/~/9780814416532/?ar</a><br/>Format: Electronic Resources<br/>54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication illsent://SD_ILS/0/SD_ILS:22931832024-09-25T10:57:17Z2024-09-25T10:57:17Zby Friedman, Nancy J.<br/><a href="https://learning.oreilly.com/library/view/~/9781599962559/?ar">https://learning.oreilly.com/library/view/~/9781599962559/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781599962559">https://learning.oreilly.com/library/view/~/9781599962559</a><br/>Format: Electronic Resources<br/>Buy now : creative marketing that gets customers to respond to you and your productent://SD_ILS/0/SD_ILS:22918772024-09-25T10:57:17Z2024-09-25T10:57:17Zby Cesari, Rick, 1956-<br/><a href="https://learning.oreilly.com/library/view/~/9780470888018">https://learning.oreilly.com/library/view/~/9780470888018</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780470888018/?ar">https://go.oreilly.com/library-access/library/view/-/9780470888018/?ar</a><br/>Format: Electronic Resources<br/>Smarter selling : how to grow sales by building trusted relationshipsent://SD_ILS/0/SD_ILS:22940122024-09-25T10:57:17Z2024-09-25T10:57:17Zby Dugdale, Keith.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273750444/?ar">https://go.oreilly.com/library-access/library/view/-/9780273750444/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273750444/?ar">https://learning.oreilly.com/library/view/~/9780273750444/?ar</a><br/>Format: Electronic Resources<br/>Why should anyone buy from you? : earn customer trust to drive business successent://SD_ILS/0/SD_ILS:22943852024-09-25T10:57:17Z2024-09-25T10:57:17Zby Basini, Justin.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273745518/?ar">https://go.oreilly.com/library-access/library/view/-/9780273745518/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780273745518">https://learning.oreilly.com/library/view/~/9780273745518</a><br/>Format: Electronic Resources<br/>You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profitsent://SD_ILS/0/SD_ILS:22909882024-09-25T10:57:17Z2024-09-25T10:57:17Zby Fuller, Edwin D., 1945-<br/><a href="https://learning.oreilly.com/library/view/~/9780470879610/?ar">https://learning.oreilly.com/library/view/~/9780470879610/?ar</a>
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