Search Results for - Narrowed by: Service à la clientèle.

From impressed to obsessed : 12 principles for turning customers and employees into life-long fans

2024-05-31T00:59:37Z

by Picoult, Jon, author.
https://learning.oreilly.com/library/view/~/9781264258796 https://learning.oreilly.com/library/view/~/9781264258796/?ar https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar
Format: Electronic Resources

Digital customer service : transforming customer experience for an on-screen world

2024-05-31T00:59:37Z

by DeLisi, Rick, author.
https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar https://learning.oreilly.com/library/view/~/9781119841906/?ar https://learning.oreilly.com/library/view/~/9781119841906
Format: Electronic Resources

The customer success economy : why every aspect of your business model needs a paradigm shift

2024-05-31T00:59:37Z

by Mehta, Nick, 1977- author.
https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar https://learning.oreilly.com/library/view/~/9781119572763/?ar https://learning.oreilly.com/library/view/~/9781119572763
Format: Electronic Resources

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

2024-05-31T00:59:37Z

by Toister, Jeff, author.
https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar https://learning.oreilly.com/library/view/~/9781541414556 https://learning.oreilly.com/library/view/~/9781541414556/?ar
Format: Sound recording

Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.

2024-05-31T00:59:37Z

by Baird, Nathan Author.
https://learning.oreilly.com/library/view/~/9780730383642 https://learning.oreilly.com/library/view/~/9780730383642/?ar https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar
Format: Electronic Resources

Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva

2024-05-31T00:59:37Z

by Villar, Jordi, author.
https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488/?ar https://learning.oreilly.com/library/view/~/9788412139488
Format: Electronic Resources

Inside Your Customer's Imagination

2024-05-31T00:59:37Z

by Bell, Chip R.
https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228/?ar https://learning.oreilly.com/library/view/~/9781523090228
Format: Electronic Resources

Lead with your customer : transform culture and brand into world-class excellence

2024-05-31T00:59:37Z

by Jones, Mark David, author.
https://learning.oreilly.com/library/view/~/9781947308855/?ar https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar
Format: Electronic Resources

Sales engagement : how the world's fastest growing companies are modernizing sales through humanization at scale

2024-05-31T00:59:37Z

by Medina, Manny, 1973- author, narrator.
https://learning.oreilly.com/library/view/~/9781469074764/?ar https://go.oreilly.com/library-access/library/view/-/9781469074764/?ar https://learning.oreilly.com/library/view/~/9781469074764
Format: Sound recording

Customer service training 101 : quick and easy techniques that get great results

2024-05-31T00:59:37Z

by Evenson, Renee, 1951- author.
https://learning.oreilly.com/library/view/~/9780814438923 https://learning.oreilly.com/library/view/~/9780814438923/?ar https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar
Format: Electronic Resources

How voice technologies enhance the customer experience

2024-05-31T00:59:37Z

by Edgar, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492039044/?ar https://go.oreilly.com/library-access/library/view/-/9781492039044/?ar https://learning.oreilly.com/library/view/~/9781492039044
Format: Electronic Resources

Great customer experience starts with product management.

2024-05-31T00:59:37Z

by LeMay, Matthew, author.
https://learning.oreilly.com/library/view/~/9781492036128 https://learning.oreilly.com/library/view/~/9781492036128/?ar https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar
Format: Electronic Resources

Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

2024-05-31T00:59:37Z

https://learning.oreilly.com/library/view/~/53863MIT60141 https://learning.oreilly.com/library/view/~/53863MIT60141/?ar https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar
Format: Electronic Resources

Seamless : a hero's journey of digital disruption, adaptation and human transformation

2024-05-31T00:59:37Z

by Sörman-Nilsson, Anders, author.
https://learning.oreilly.com/library/view/~/9780730332855/?ar https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar
Format: Electronic Resources

Innovator's Dilemma, the : When New Technologies Cause Great Firms to Fail

2024-05-31T00:59:37Z

by Christensen, Clayton M.
https://go.oreilly.com/library-access/library/view/-/9781681686912/?ar https://learning.oreilly.com/library/view/~/9781681686912 https://learning.oreilly.com/library/view/~/9781681686912/?ar
Format: Sound recording

What customers crave : how to create relevant and memorable experiences at every touchpoint

2024-05-31T00:59:37Z

by Webb, Nicholas J., 1958- author.
https://learning.oreilly.com/library/view/~/9780814437827 https://learning.oreilly.com/library/view/~/9780814437827/?ar https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar
Format: Electronic Resources

You've been framed : how to reframe your wealth management business and renew client relationships

2024-05-31T00:59:37Z

by Sclafani, Ray, 1968- author.
https://learning.oreilly.com/library/view/~/9781119062011/?ar https://go.oreilly.com/library-access/library/view/-/9781119062011/?ar
Format: Electronic Resources

Service design for business : a practical guide to optimizing the customer experience

2024-05-31T00:59:37Z

by Reason, Ben, 1972- author.
https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar https://learning.oreilly.com/library/view/~/9781118988923/?ar https://learning.oreilly.com/library/view/~/9781118988923
Format: Electronic Resources

The customer experience book : how to design, measure and improve customer experience in your business

2024-05-31T00:59:37Z

by Pennington, Alan (Customer experience consultant), author.
https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar https://learning.oreilly.com/library/view/~/9781292148489/?ar
Format: Electronic Resources

How to wow : 68 effortless ways to make every customer experience amazing

2024-05-31T00:59:37Z

by Swinscoe, Adrian, author.
https://learning.oreilly.com/library/view/~/9781292116877/?ar https://learning.oreilly.com/library/view/~/9781292116877 https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar
Format: Electronic Resources

Customer success : how innovative companies are reducing churn and growing recurring revenue

2024-05-31T00:59:37Z

by Mehta, Nick, 1977- author.
https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar https://learning.oreilly.com/library/view/~/9781119167969/?ar https://learning.oreilly.com/library/view/~/9781119167969
Format: Electronic Resources

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

2024-05-31T00:59:37Z

by Scott, David Meerman, author.
https://learning.oreilly.com/library/view/~/9781119272427/?ar https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar https://learning.oreilly.com/library/view/~/9781119272427
Format: Electronic Resources

Competing for customers : why delivering business outcomes is critical in the customer first revolution

2024-05-31T00:59:37Z

by Dasteel, Jeb, author.
https://learning.oreilly.com/library/view/~/9780134173153 https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar https://learning.oreilly.com/library/view/~/9780134173153/?ar
Format: Electronic Resources

Experiencia de cliente

2024-05-31T00:59:37Z

by González de La-Hoz, Marcos, author.
https://learning.oreilly.com/library/view/~/9788483562659/?ar https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar
Format: Electronic Resources

What great service leaders know and do : creating breakthroughs in service firms

2024-05-31T00:59:37Z

by Heskett, James L., author.
https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar https://learning.oreilly.com/library/view/~/9781626565869/?ar https://learning.oreilly.com/library/view/~/9781626565869
Format: Electronic Resources

Salesforce Service Cloud for Dummies

2024-05-31T00:59:37Z

by Paz, Jon, author.
https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar https://learning.oreilly.com/library/view/~/9781119010685/?ar
Format: Electronic Resources

Your customer rules! : delivering the Me2B experiences that today's customers demand

2024-05-31T00:59:37Z

by Price, Bill, 1950-
https://learning.oreilly.com/library/view/~/9781118954829 https://learning.oreilly.com/library/view/~/9781118954829/?ar https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar
Format: Electronic Resources

Designing service excellence : people and technology

2024-05-31T00:59:37Z

by Hunt, Brian, author.
https://learning.oreilly.com/library/view/~/9781439840467 https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar https://learning.oreilly.com/library/view/~/9781439840467/?ar
Format: Electronic Resources

Customer experience for dummies

2024-05-31T00:59:37Z

by Barnes, Roy, author.
https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar https://learning.oreilly.com/library/view/~/9781118756041/?ar
Format: Electronic Resources

Mastering services pricing : designing pricing that works for you and for your clients

2024-05-31T00:59:37Z

by Doolan, Kevin, author.
https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar https://learning.oreilly.com/library/view/~/9781292063393/?ar
Format: Electronic Resources

Be our guest : perfecting the art of customer service

2024-05-31T00:59:37Z

by Kinni, Theodore B., 1956- author.
https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar https://learning.oreilly.com/library/view/~/9781494592332/?ar https://learning.oreilly.com/library/view/~/9781494592332
Format: Sound recording

The experience : the 5 principles of Disney service and relationship excellence

2024-05-31T00:59:37Z

by Loeffler, Bruce, author.
https://learning.oreilly.com/library/view/~/9781119028772 https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar https://learning.oreilly.com/library/view/~/9781119028772/?ar
Format: Electronic Resources

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things

2024-05-31T00:59:37Z

by Weinman, Joe, 1958- author.
https://learning.oreilly.com/library/view/~/9781118995396 https://learning.oreilly.com/library/view/~/9781118995396/?ar https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar
Format: Electronic Resources

Startupland : how three guys risked everything to turn an idea into a global business

2024-05-31T00:59:37Z

by Svane, Mikkel, author.
https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar https://learning.oreilly.com/library/view/~/9781118980866/?ar
Format: Electronic Resources

Be your customer's hero : real-world tips & techniques for the service front lines

2024-05-31T00:59:37Z

by Toporek, Adam.
https://learning.oreilly.com/library/view/~/9780814449059/?ar https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar https://learning.oreilly.com/library/view/~/9780814449059
Format: Electronic Resources

Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook

2024-05-31T00:59:37Z

by Havens, Jeff, author.
https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar https://learning.oreilly.com/library/view/~/9780134463667/?ar
Format: Electronic Resources

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

2024-05-31T00:59:37Z

by Scott, David Meerman.
https://learning.oreilly.com/library/view/~/9781118939116 https://learning.oreilly.com/library/view/~/9781118939116/?ar https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar
Format: Electronic Resources

Customer experience 3.0 : high-profit strategies in the age of techno service

2024-05-31T00:59:37Z

by Goodman, John A.
https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881/?ar https://learning.oreilly.com/library/view/~/9780814433881
Format: Electronic Resources

7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

2024-05-31T00:59:37Z

by McKain, Scott.
https://learning.oreilly.com/library/view/~/9780071822152 https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar https://learning.oreilly.com/library/view/~/9780071822152/?ar
Format: Electronic Resources

The customer culture imperative : a leader's guide to driving superior performance

2024-05-31T00:59:37Z

by Brown, Linden, 1938-
https://learning.oreilly.com/library/view/~/9780071821148 https://learning.oreilly.com/library/view/~/9780071821148/?ar https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar
Format: Electronic Resources

Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.

2024-05-31T00:59:37Z

by Trefler, Alan.
https://learning.oreilly.com/library/view/~/9781118930281 https://learning.oreilly.com/library/view/~/9781118930281/?ar https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar
Format: Electronic Resources

The Connected Company

2024-05-31T00:59:37Z

by Gray, David, 1957- author.
https://learning.oreilly.com/library/view/~/9781491919460/?ar https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar
Format: Electronic Resources

Legendary service : the key is to care

2024-05-31T00:59:37Z

by Blanchard, Kenneth H., author.
https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar https://learning.oreilly.com/library/view/~/9780071819046/?ar https://learning.oreilly.com/library/view/~/9780071819046
Format: Electronic Resources

Value proposition design : how to create products and services customers want

2024-05-31T00:59:37Z

by Osterwalder, Alexander, author.
https://learning.oreilly.com/library/view/~/9781118968062/?ar https://go.oreilly.com/library-access/library/view/-/9781118968062/?ar https://learning.oreilly.com/library/view/~/9781118968062
Format: Electronic Resources

The customer-driven organization : employing the kano model

2024-05-31T00:59:37Z

by Coleman, Lance B., author.
https://learning.oreilly.com/library/view/~/9781482217100 https://learning.oreilly.com/library/view/~/9781482217100/?ar https://go.oreilly.com/library-access/library/view/-/9781482217100/?ar
Format: Electronic Resources

The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations

2024-05-31T00:59:37Z

by Fawcett, Stanley E.
https://go.oreilly.com/library-access/library/view/-/9780133453881/?ar https://learning.oreilly.com/library/view/~/9780133453881/?ar https://learning.oreilly.com/library/view/~/9780133453881
Format: Electronic Resources

Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value

2024-05-31T00:59:37Z

by Oliveira, Alexandre.
https://learning.oreilly.com/library/view/~/9780133764574 https://learning.oreilly.com/library/view/~/9780133764574/?ar https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar
Format: Electronic Resources

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more

2024-05-31T00:59:37Z

by Conlow, Rick, author.
https://learning.oreilly.com/library/view/~/9781601632760/?ar https://learning.oreilly.com/library/view/~/9781601632760 https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar
Format: Electronic Resources

The customer service survival kit : what to say to defuse even the worst customer situations

2024-05-31T00:59:37Z

by Gallagher, Richard S.
https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar https://learning.oreilly.com/library/view/~/9780814431832/?ar https://learning.oreilly.com/library/view/~/9780814431832
Format: Electronic Resources

Managing knock your socks off service

2024-05-31T00:59:37Z

by Bell, Chip R.
https://learning.oreilly.com/library/view/~/9780814432044 https://go.oreilly.com/library-access/library/view/-/9780814432044/?ar https://learning.oreilly.com/library/view/~/9780814432044/?ar
Format: Electronic Resources

The customer service solution : managing emotions, trust, and control to win your customer's business

2024-05-31T00:59:37Z

by Dasu, Sriram.
https://learning.oreilly.com/library/view/~/9780071809931 https://learning.oreilly.com/library/view/~/9780071809931/?ar https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar
Format: Electronic Resources

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

2024-05-31T00:59:37Z

by Blunt, Carolyn, 1976-
https://learning.oreilly.com/library/view/~/9781118662670 https://learning.oreilly.com/library/view/~/9781118662670/?ar https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar
Format: Electronic Resources

The winning manager's playbook : 6 practices every manager needs to succeed

2024-05-31T00:59:37Z

by Cioffi, John.
https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar https://learning.oreilly.com/library/view/~/9781601632739/?ar https://learning.oreilly.com/library/view/~/9781601632739
Format: Electronic Resources

The ten principles behind great customer experiences

2024-05-31T00:59:37Z

by Watkinson, Matt, author.
https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar https://learning.oreilly.com/library/view/~/9780273775089/?ar
Format: Electronic Resources

What's the future of business? : changing the way businesses create experiences

2024-05-31T00:59:37Z

by Solis, Brian.
https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar https://learning.oreilly.com/library/view/~/9781118457191/?ar https://learning.oreilly.com/library/view/~/9781118457191
Format: Electronic Resources

People love you : the real secret to delivering legendary customer service

2024-05-31T00:59:37Z

by Blount, Jeb.
https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880/?ar https://learning.oreilly.com/library/view/~/9781118555880
Format: Electronic Resources

Service failure : the real reasons employees struggle with customer service and what you can do about it

2024-05-31T00:59:37Z

by Toister, Jeff.
https://learning.oreilly.com/library/view/~/9780814431993/?ar https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar
Format: Electronic Resources

Customer CEO : how to profit from the power of your customers

2024-05-31T00:59:37Z

by Wall, Chuck.
https://learning.oreilly.com/library/view/~/9781937134389/?ar https://go.oreilly.com/library-access/library/view/-/9781937134389/?ar https://learning.oreilly.com/library/view/~/9781937134389
Format: Electronic Resources

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

2024-05-31T00:59:37Z

by Mitchell, Dave, 1961-
https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884/?ar https://learning.oreilly.com/library/view/~/9781118726884
Format: Electronic Resources

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

2024-05-31T00:59:37Z

by Evenson, Renee, 1951- author.
https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar https://learning.oreilly.com/library/view/~/9780814420324/?ar https://learning.oreilly.com/library/view/~/9780814420324
Format: Electronic Resources

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

2024-05-31T00:59:37Z

by Solomon, Micah, author.
https://learning.oreilly.com/library/view/~/9780814417904/?ar https://go.oreilly.com/library-access/library/view/-/9780814417904/?ar https://learning.oreilly.com/library/view/~/9780814417904
Format: Electronic Resources

The Apple experience : secrets to building insanely great customer loyalty

2024-05-31T00:59:37Z

by Gallo, Carmine.
https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar https://learning.oreilly.com/library/view/~/9780071793209/?ar https://learning.oreilly.com/library/view/~/9780071793209
Format: Electronic Resources

Delivering knock your socks off service

2024-05-31T00:59:37Z

by Bush, John, illustrator.
https://learning.oreilly.com/library/view/~/9780814417553 https://learning.oreilly.com/library/view/~/9780814417553/?ar https://go.oreilly.com/library-access/library/view/-/9780814417553/?ar
Format: Electronic Resources

@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques

2024-05-31T00:59:37Z

by Eliason, Frank, 1972-
https://learning.oreilly.com/library/view/~/9781118217221 https://learning.oreilly.com/library/view/~/9781118217221/?ar https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar
Format: Electronic Resources

Winning the customer : turn consumers into fans and get them to spend more

2024-05-31T00:59:37Z

by Imbriano, Lou.
https://learning.oreilly.com/library/view/~/9780071775267 https://learning.oreilly.com/library/view/~/9780071775267/?ar https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar
Format: Electronic Resources

The social media strategist : build a successful program from the inside out

2024-05-31T00:59:37Z

by Barger, Christopher.
https://learning.oreilly.com/library/view/~/9780071768252/?ar https://go.oreilly.com/library-access/library/view/-/9780071768252/?ar https://learning.oreilly.com/library/view/~/9780071768252
Format: Electronic Resources

The Zappos experience : 5 principles to inspire, engage, and wow

2024-05-31T00:59:37Z

by Michelli, Joseph A., 1960-
https://go.oreilly.com/library-access/library/view/-/9780071749589/?ar https://learning.oreilly.com/library/view/~/9780071749589/?ar https://learning.oreilly.com/library/view/~/9780071749589
Format: Electronic Resources

Design like Apple : seven principles for creating insanely great products, services, and experiences

2024-05-31T00:59:37Z

by Edson, John, 1966-
https://go.oreilly.com/library-access/library/view/-/9781118331767/?ar https://learning.oreilly.com/library/view/~/9781118331767/?ar https://learning.oreilly.com/library/view/~/9781118331767
Format: Electronic Resources

Gemba walks for service excellence : the step-by-step guide for identifying service delighters

2024-05-31T00:59:37Z

by Petruska, Robert.
https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar https://learning.oreilly.com/library/view/~/9781439886762/?ar
Format: Electronic Resources

The relationship edge : the key to strategic influence and selling success

2024-05-31T00:59:37Z

by Acuff, Jerry, 1949-
https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar https://learning.oreilly.com/library/view/~/9780470915479/?ar
Format: Electronic Resources

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused

2024-05-31T00:59:37Z

by Aun, Michael.
https://learning.oreilly.com/library/view/~/9780470907399 https://go.oreilly.com/library-access/library/view/-/9780470907399/?ar https://learning.oreilly.com/library/view/~/9780470907399/?ar
Format: Electronic Resources

Customer service : new rules for a social media world

2024-05-31T00:59:37Z

by Shankman, Peter.
https://learning.oreilly.com/library/view/~/9780132116916/?ar https://go.oreilly.com/library-access/library/view/-/9780132116916/?ar
Format: Electronic Resources

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation

2024-05-31T00:59:37Z

by Bacal, Robert.
https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar https://learning.oreilly.com/library/view/~/9780071745062/?ar
Format: Electronic Resources

Open services innovation : rethinking your business to grow and compete in a new era

2024-05-31T00:59:37Z

by Chesbrough, Henry William.
https://learning.oreilly.com/library/view/~/9780470905746 https://learning.oreilly.com/library/view/~/9780470905746/?ar https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar
Format: Electronic Resources

Wired and dangerous : how your customers have changed and what to do about it

2024-05-31T00:59:37Z

by Bell, Chip R.
https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar https://learning.oreilly.com/library/view/~/9781605099767/?ar https://learning.oreilly.com/library/view/~/9781605099767
Format: Electronic Resources

The hidden power of your customers : four keys to growing your business through existing customers

2024-05-31T00:59:37Z

by Carroll, Becky, 1966-
https://learning.oreilly.com/library/view/~/9781118095461/?ar https://go.oreilly.com/library-access/library/view/-/9781118095461/?ar https://learning.oreilly.com/library/view/~/9781118095461
Format: Electronic Resources

54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication ills

2024-05-31T00:59:37Z

by Friedman, Nancy J.
https://learning.oreilly.com/library/view/~/9781599962559/?ar https://go.oreilly.com/library-access/library/view/-/9781599962559/?ar https://learning.oreilly.com/library/view/~/9781599962559
Format: Electronic Resources

Türöffner zum Erfolg : wie Sie bei Gesprächspartnern und Kunden überzeugend auftreten

2024-05-31T00:59:37Z

by Worel, Peter A.
https://learning.oreilly.com/library/view/~/9783527506262 https://learning.oreilly.com/library/view/~/9783527506262/?ar https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar
Format: Electronic Resources

Crowdsourcing : a short overview for the rest of us

2024-05-31T00:59:37Z

by Libert, Barry.
https://go.oreilly.com/library-access/library/view/-/9780137079742/?ar https://learning.oreilly.com/library/view/~/9780137079742/?ar
Format: Electronic Resources

9 rules for successful crowdsourcing

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780137083213/?ar https://go.oreilly.com/library-access/library/view/-/9780137083213/?ar https://learning.oreilly.com/library/view/~/9780137083213
Format: Electronic Resources

Flip the funnel : how to use existing customers to gain new ones

2024-05-31T00:59:37Z

by Jaffe, Joseph, 1970-
https://go.oreilly.com/library-access/library/view/-/9780470591260/?ar https://learning.oreilly.com/library/view/~/9780470591260/?ar https://learning.oreilly.com/library/view/~/9780470591260
Format: Electronic Resources

Crowdsourcing your sales : let your customers sell themselves (and others)

2024-05-31T00:59:37Z

by Libert, Barry.
https://go.oreilly.com/library-access/library/view/-/9780137083084/?ar https://learning.oreilly.com/library/view/~/9780137083084/?ar
Format: Electronic Resources

We are smarter than me : crowdsourcing new businesses

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780132144063 https://go.oreilly.com/library-access/library/view/-/9780132144063/?ar https://learning.oreilly.com/library/view/~/9780132144063/?ar
Format: Electronic Resources

How great products and services supply great user experiences

2024-05-31T00:59:37Z

by Brunner, Robert, 1958-
https://learning.oreilly.com/library/view/~/9780132143615 https://learning.oreilly.com/library/view/~/9780132143615/?ar https://go.oreilly.com/library-access/library/view/-/9780132143615/?ar
Format: Electronic Resources

--And the clients went wild! : how savvy professionals win all the business they want

2024-05-31T00:59:37Z

by Kuzmeski, Maribeth.
https://go.oreilly.com/library-access/library/view/-/9780470601761/?ar https://learning.oreilly.com/library/view/~/9780470601761/?ar https://learning.oreilly.com/library/view/~/9780470601761
Format: Electronic Resources

Crowdsourcing your brand : how to tap customer desire

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780137083114/?ar https://go.oreilly.com/library-access/library/view/-/9780137083114/?ar
Format: Electronic Resources

Crowdsourcing can be your business momentum builder : like Linden Lab and Virgin Mobile

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780137082810/?ar https://go.oreilly.com/library-access/library/view/-/9780137082810/?ar
Format: Electronic Resources

Crowdsourcing customer service : how may we help we?

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780137082841/?ar https://go.oreilly.com/library-access/library/view/-/9780137082841/?ar
Format: Electronic Resources

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization

2024-05-31T00:59:37Z

by Inghilleri, Leonardo, author.
https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar https://learning.oreilly.com/library/view/~/9780814415382/?ar https://learning.oreilly.com/library/view/~/9780814415382
Format: Electronic Resources

Lead with your customer : transform culture and brand into world-class excellence

2024-05-31T00:59:37Z

by Jones, Mark David.
https://learning.oreilly.com/library/view/~/9781562867157/?ar https://go.oreilly.com/library-access/library/view/-/9781562867157/?ar
Format: Electronic Resources

Tapping into the collective wisdom of community to make great products

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780137082773/?ar https://go.oreilly.com/library-access/library/view/-/9780137082773/?ar
Format: Electronic Resources

Know your fans : using word-of-mouth marketing to sell your products

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780131375321 https://learning.oreilly.com/library/view/~/9780131375321/?ar https://go.oreilly.com/library-access/library/view/-/9780131375321/?ar
Format: Electronic Resources

10 steps to successful customer service

2024-05-31T00:59:37Z

by Kamin, Maxine.
https://go.oreilly.com/library-access/library/view/-/9781562865900/?ar https://learning.oreilly.com/library/view/~/9781562865900/?ar
Format: Electronic Resources

Brilliant customer service

2024-05-31T00:59:37Z

by Stevens, Debra.
https://learning.oreilly.com/library/view/~/9780273738077/?ar https://go.oreilly.com/library-access/library/view/-/9780273738077/?ar
Format: Electronic Resources

Living service : how to deliver the service of the future today

2024-05-31T00:59:37Z

by Silvester, Marc.
https://learning.oreilly.com/library/view/~/9780131370098/?ar https://go.oreilly.com/library-access/library/view/-/9780131370098/?ar
Format: Electronic Resources

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan

2024-05-31T00:59:37Z

by Suttle, Marilyn.
https://learning.oreilly.com/library/view/~/9780814414392/?ar https://learning.oreilly.com/library/view/~/9780814414392 https://go.oreilly.com/library-access/library/view/-/9780814414392/?ar
Format: Electronic Resources

Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale

2024-05-31T00:59:37Z

by Lent, Robin.
https://learning.oreilly.com/library/view/~/9780470457993/?ar https://go.oreilly.com/library-access/library/view/-/9780470457993/?ar https://learning.oreilly.com/library/view/~/9780470457993
Format: Electronic Resources

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

2024-05-31T00:59:37Z

by Michelli, Joseph A., 1960-
https://learning.oreilly.com/library/view/~/9780071641630 https://learning.oreilly.com/library/view/~/9780071641630/?ar https://go.oreilly.com/library-access/library/view/-/9780071641630/?ar
Format: Electronic Resources

A complete and balanced service scorecard : creating value through sustained performance improvement

2024-05-31T00:59:37Z

by Tyagi, Rajesh K.
https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar https://learning.oreilly.com/library/view/~/9780131359437/?ar
Format: Electronic Resources

What's the secret? : to providing a world-class customer experience

2024-05-31T00:59:37Z

by DiJulius, John R., 1964-
https://learning.oreilly.com/library/view/~/9780470196120 https://learning.oreilly.com/library/view/~/9780470196120/?ar https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar
Format: Electronic Resources

How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training

2024-05-31T00:59:37Z

by Friedman, Nancy J.
https://learning.oreilly.com/library/view/~/9781599961514 https://learning.oreilly.com/library/view/~/9781599961514/?ar https://go.oreilly.com/library-access/library/view/-/9781599961514/?ar
Format: Electronic Resources

A complaint is a gift : recovering customer loyalty when things go wrong

2024-05-31T00:59:37Z

by Barlow, Janelle, 1943-
https://learning.oreilly.com/library/view/~/9781576755822/?ar https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar
Format: Electronic Resources

We are smarter than me : how to unleash the power of crowds in your business

2024-05-31T00:59:37Z

by Libert, Barry.
https://learning.oreilly.com/library/view/~/9780132244794/?ar https://go.oreilly.com/library-access/library/view/-/9780132244794/?ar
Format: Electronic Resources

101 ways to improve customer service : training, tools, tips, and techniques

2024-05-31T00:59:37Z

by Ukens, Lorraine L.
https://learning.oreilly.com/library/view/~/9780787982003 https://learning.oreilly.com/library/view/~/9780787982003/?ar https://go.oreilly.com/library-access/library/view/-/9780787982003/?ar
Format: Electronic Resources

101 ways to build better relationships with your customers

2024-05-31T00:59:37Z

by Garber, Peter R.
https://learning.oreilly.com/library/view/~/9781599960630 https://learning.oreilly.com/library/view/~/9781599960630/?ar https://go.oreilly.com/library-access/library/view/-/9781599960630/?ar
Format: Electronic Resources

You can't win a fight with your client & 49 other rules for providing great service

2024-05-31T00:59:37Z

by Markert, Tom.
https://learning.oreilly.com/library/view/~/9780061757884/?ar https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar
Format: Electronic Resources

Award-winning customer service : 101 ways to guarantee great performance

2024-05-31T00:59:37Z

by Evenson, Renee, 1951-
https://learning.oreilly.com/library/view/~/9780814474549/?ar https://go.oreilly.com/library-access/library/view/-/9780814474549/?ar
Format: Electronic Resources

Living supply chains : how to mobilize the enterprise around delivering what your customers want

2024-05-31T00:59:37Z

by Gattorna, John.
https://go.oreilly.com/library-access/library/view/-/9780273706144/?ar https://learning.oreilly.com/library/view/~/9780273706144/?ar
Format: Electronic Resources

Branded customer service : the new competitive edge

2024-05-31T00:59:37Z

by Barlow, Janelle, 1943-
https://go.oreilly.com/library-access/library/view/-/1576752984/?ar https://learning.oreilly.com/library/view/~/1576752984/?ar
Format: Electronic Resources

Secret service : hidden systems that deliver unforgettable customer service

2024-05-31T00:59:37Z

by DiJulius, John R., 1964-
https://learning.oreilly.com/library/view/~/9780814426975/?ar https://go.oreilly.com/library-access/library/view/-/9780814426975/?ar https://learning.oreilly.com/library/view/~/9780814426975
Format: Electronic Resources

The service pro : creating better, faster, and different customer experiences

2024-05-31T00:59:37Z

by Tate, Rick.
https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar https://learning.oreilly.com/library/view/~/9780874257311/?ar https://learning.oreilly.com/library/view/~/9780874257311
Format: Electronic Resources

50 activities for achieving excellent customer service

2024-05-31T00:59:37Z

by Doane, Darryl S.
https://learning.oreilly.com/library/view/~/9780874257373/?ar https://go.oreilly.com/library-access/library/view/-/9780874257373/?ar https://learning.oreilly.com/library/view/~/9780874257373
Format: Electronic Resources

How to be a great call center representative

2024-05-31T00:59:37Z

by Lucas, Robert W.
https://go.oreilly.com/library-access/library/view/-/9780761213468/?ar https://learning.oreilly.com/library/view/~/9780761213468/?ar
Format: Electronic Resources

Emotional value : creating strong bonds with your customers

2024-05-31T00:59:37Z

by Barlow, Janelle, 1943-
https://learning.oreilly.com/library/view/~/1576750795 https://learning.oreilly.com/library/view/~/1576750795/?ar https://go.oreilly.com/library-access/library/view/-/1576750795/?ar
Format: Electronic Resources

The Experience Economy

2024-05-31T00:59:37Z

by Gilmore, James, author.
https://learning.oreilly.com/library/view/~/9781598871579 https://learning.oreilly.com/library/view/~/9781598871579/?ar https://go.oreilly.com/library-access/library/view/-/9781598871579/?ar
Format: Electronic Resources

Coaching knock your socks off service

2024-05-31T00:59:37Z

by Zemke, Ron.
https://learning.oreilly.com/library/view/~/9780814415818/?ar https://learning.oreilly.com/library/view/~/9780814415818 https://go.oreilly.com/library-access/library/view/-/9780814415818/?ar
Format: Electronic Resources

Great customer service on the telephone

2024-05-31T00:59:37Z

by Anderson, Kristin, 1962-
https://go.oreilly.com/library-access/library/view/-/9780814415801/?ar https://learning.oreilly.com/library/view/~/9780814415801/?ar https://learning.oreilly.com/library/view/~/9780814415801
Format: Electronic Resources