Search Results for - Narrowed by: Customer services.SirsiDynix Enterprisehttps://catalog.iyte.edu.tr/client/en_US/default/default/qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300?2024-09-23T01:10:39ZA complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyaltyent://SD_ILS/0/SD_ILS:23339442024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle, 1943- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781523002993/?ar">https://go.oreilly.com/library-access/library/view/-/9781523002993/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781523002993">https://learning.oreilly.com/library/view/~/9781523002993</a><br/>Format: Electronic Resources<br/>No forms, no spam, no cold calls : the next generation of account-based sales and marketingent://SD_ILS/0/SD_ILS:23340622024-09-23T01:10:39Z2024-09-23T01:10:39Zby Conant, Latané, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119982876/?ar">https://go.oreilly.com/library-access/library/view/-/9781119982876/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119982876">https://learning.oreilly.com/library/view/~/9781119982876</a><br/>Format: Electronic Resources<br/>What to ask : how to learn what customers need but don't tell youent://SD_ILS/0/SD_ILS:23337352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Olson, Andrea Belk, 1976- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781663720139/?ar">https://learning.oreilly.com/library/view/~/9781663720139/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781663720139">https://learning.oreilly.com/library/view/~/9781663720139</a><br/>Format: Sound recording<br/>A complaint is a gift : how to learn from critical feedback and recover customer loyaltyent://SD_ILS/0/SD_ILS:23344072024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle, 1943- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781523002955">https://learning.oreilly.com/library/view/~/9781523002955</a>
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<a href="https://learning.oreilly.com/library/view/~/9781523002955/?ar">https://learning.oreilly.com/library/view/~/9781523002955/?ar</a><br/>Format: Electronic Resources<br/>From impressed to obsessed : 12 principles for turning customers and employees into life-long fansent://SD_ILS/0/SD_ILS:23285502024-09-23T01:10:39Z2024-09-23T01:10:39Zby Picoult, Jon, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781264258796">https://learning.oreilly.com/library/view/~/9781264258796</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar">https://go.oreilly.com/library-access/library/view/-/9781264258796/?ar</a><br/>Format: Electronic Resources<br/>Designing service processes to unlock valueent://SD_ILS/0/SD_ILS:22749882024-09-23T01:10:39Z2024-09-23T01:10:39Zby Field, Joy M., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6425999">Click to View</a><br/>Format: Electronic Resources<br/>Digital customer service : transforming customer experience for an on-screen worldent://SD_ILS/0/SD_ILS:23289572024-09-23T01:10:39Z2024-09-23T01:10:39Zby DeLisi, Rick, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar">https://go.oreilly.com/library-access/library/view/-/9781119841906/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119841906">https://learning.oreilly.com/library/view/~/9781119841906</a><br/>Format: Electronic Resources<br/>The Janus face of customer serviceent://SD_ILS/0/SD_ILS:22787102024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kitchen, Philip J., editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6478158">Click to View</a><br/>Format: Electronic Resources<br/>F-notes : facilitation for qualityent://SD_ILS/0/SD_ILS:22787332024-09-23T01:10:39Z2024-09-23T01:10:39Zby Owens, Tracy Linn, 1967- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6480258">Click to View</a><br/>Format: Electronic Resources<br/>Service habits : small steps to strengthen the relationships with people you serveent://SD_ILS/0/SD_ILS:22420922024-09-23T01:10:39Z2024-09-23T01:10:39Zby Scammell, Jaquie, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6177033">Click to View</a><br/>Format: Electronic Resources<br/>Inside Your Customer's Imaginationent://SD_ILS/0/SD_ILS:23261312024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar">https://go.oreilly.com/library-access/library/view/-/9781523090228/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781523090228">https://learning.oreilly.com/library/view/~/9781523090228</a><br/>Format: Electronic Resources<br/>The customer success economy : why every aspect of your business model needs a paradigm shiftent://SD_ILS/0/SD_ILS:23277382024-09-23T01:10:39Z2024-09-23T01:10:39Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar">https://go.oreilly.com/library-access/library/view/-/9781119572763/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781119572763">https://learning.oreilly.com/library/view/~/9781119572763</a><br/>Format: Electronic Resources<br/>Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsivaent://SD_ILS/0/SD_ILS:23257572024-09-23T01:10:39Z2024-09-23T01:10:39Zby Villar, Jordi, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar">https://go.oreilly.com/library-access/library/view/-/9788412139488/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9788412139488">https://learning.oreilly.com/library/view/~/9788412139488</a><br/>Format: Electronic Resources<br/>The service culture handbook : a step-by-step guide to getting your employees obsessed with customer serviceent://SD_ILS/0/SD_ILS:23241902024-09-23T01:10:39Z2024-09-23T01:10:39Zby Toister, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar">https://go.oreilly.com/library-access/library/view/-/9781541414556/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781541414556/?ar">https://learning.oreilly.com/library/view/~/9781541414556/?ar</a><br/>Format: Sound recording<br/>Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.ent://SD_ILS/0/SD_ILS:23261542024-09-23T01:10:39Z2024-09-23T01:10:39Zby Baird, Nathan Author.<br/><a href="https://learning.oreilly.com/library/view/~/9780730383642">https://learning.oreilly.com/library/view/~/9780730383642</a>
<a href="https://learning.oreilly.com/library/view/~/9780730383642/?ar">https://learning.oreilly.com/library/view/~/9780730383642/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar">https://go.oreilly.com/library-access/library/view/-/9780730383642/?ar</a><br/>Format: Electronic Resources<br/>Practical customer success management : a best practice framework for rapid generation of customer successent://SD_ILS/0/SD_ILS:23557272024-09-23T01:10:39Z2024-09-23T01:10:39Zby Adams, Richard, 1967- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5789258">Click to View</a><br/>Format: Electronic Resources<br/>A service design study: Determinants of music festival customer adoptionent://SD_ILS/0/SD_ILS:21338652024-09-23T01:10:39Z2024-09-23T01:10:39Zby Çetin, Can, author.<br/><a href="https://hdl.handle.net/11147/7447">Access to Electronic Versiyon.</a><br/>Format: Manuscript<br/>Service excellence in organizations. Volume II : eight key steps to follow and achieve itent://SD_ILS/0/SD_ILS:22209372024-09-23T01:10:39Z2024-09-23T01:10:39Zby Urquhart, Fiona, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5784057">Click to View</a><br/>Format: Electronic Resources<br/>Service excellence in organizations. Volume I : eight key steps to follow and achieve itent://SD_ILS/0/SD_ILS:22323222024-09-23T01:10:39Z2024-09-23T01:10:39Zby Urquhart, Fiona, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5784056">Click to View</a><br/>Format: Electronic Resources<br/>Sales engagement : how the world's fastest growing companies are modernizing sales through humanization at scaleent://SD_ILS/0/SD_ILS:23200362024-09-23T01:10:39Z2024-09-23T01:10:39Zby Medina, Manny, 1973- author, narrator.<br/><a href="https://learning.oreilly.com/library/view/~/9781469074764/?ar">https://learning.oreilly.com/library/view/~/9781469074764/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781469074764">https://learning.oreilly.com/library/view/~/9781469074764</a><br/>Format: Sound recording<br/>Lead with your customer : transform culture and brand into world-class excellenceent://SD_ILS/0/SD_ILS:23193212024-09-23T01:10:39Z2024-09-23T01:10:39Zby Jones, Mark David, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781947308855/?ar">https://learning.oreilly.com/library/view/~/9781947308855/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar">https://go.oreilly.com/library-access/library/view/-/9781947308855/?ar</a><br/>Format: Electronic Resources<br/>An introduction to service design : designing the Invisibleent://SD_ILS/0/SD_ILS:22408822024-09-23T01:10:39Z2024-09-23T01:10:39Zby Penin, Lara, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5517291">Click to View</a><br/>Format: Electronic Resources<br/>Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?ent://SD_ILS/0/SD_ILS:23170982024-09-23T01:10:39Z2024-09-23T01:10:39Z<a href="https://learning.oreilly.com/library/view/~/53863MIT60141">https://learning.oreilly.com/library/view/~/53863MIT60141</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar">https://go.oreilly.com/library-access/library/view/-/53863MIT60141/?ar</a><br/>Format: Electronic Resources<br/>Great customer experience starts with product management.ent://SD_ILS/0/SD_ILS:23156932024-09-23T01:10:39Z2024-09-23T01:10:39Zby LeMay, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492036128">https://learning.oreilly.com/library/view/~/9781492036128</a>
<a href="https://learning.oreilly.com/library/view/~/9781492036128/?ar">https://learning.oreilly.com/library/view/~/9781492036128/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar">https://go.oreilly.com/library-access/library/view/-/9781492036128/?ar</a><br/>Format: Electronic Resources<br/>Customer service training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:23134462024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee, 1951- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814438923">https://learning.oreilly.com/library/view/~/9780814438923</a>
<a href="https://learning.oreilly.com/library/view/~/9780814438923/?ar">https://learning.oreilly.com/library/view/~/9780814438923/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar">https://go.oreilly.com/library-access/library/view/-/9780814438923/?ar</a><br/>Format: Electronic Resources<br/>How voice technologies enhance the customer experienceent://SD_ILS/0/SD_ILS:23160532024-09-23T01:10:39Z2024-09-23T01:10:39Zby Edgar, Matthew, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781492039044/?ar">https://learning.oreilly.com/library/view/~/9781492039044/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781492039044">https://learning.oreilly.com/library/view/~/9781492039044</a><br/>Format: Electronic Resources<br/>The simple truths of service : inspired by Johnny the baggerent://SD_ILS/0/SD_ILS:21453102024-09-23T01:10:39Z2024-09-23T01:10:39Zby Blanchard, Kenneth H., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5494865">Click to View</a><br/>Format: Electronic Resources<br/>What customers crave : how to create relevant and memorable experiences at every touchpointent://SD_ILS/0/SD_ILS:23113872024-09-23T01:10:39Z2024-09-23T01:10:39Zby Webb, Nicholas J., 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814437827">https://learning.oreilly.com/library/view/~/9780814437827</a>
<a href="https://learning.oreilly.com/library/view/~/9780814437827/?ar">https://learning.oreilly.com/library/view/~/9780814437827/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar">https://go.oreilly.com/library-access/library/view/-/9780814437827/?ar</a><br/>Format: Electronic Resources<br/>Seamless : a hero's journey of digital disruption, adaptation and human transformationent://SD_ILS/0/SD_ILS:23129642024-09-23T01:10:39Z2024-09-23T01:10:39Zby Sörman-Nilsson, Anders, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780730332855/?ar">https://learning.oreilly.com/library/view/~/9780730332855/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar">https://go.oreilly.com/library-access/library/view/-/9780730332855/?ar</a><br/>Format: Electronic Resources<br/>Innovator's Dilemma, the : When New Technologies Cause Great Firms to Failent://SD_ILS/0/SD_ILS:23133872024-09-23T01:10:39Z2024-09-23T01:10:39Zby Christensen, Clayton M.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781681686912/?ar">https://go.oreilly.com/library-access/library/view/-/9781681686912/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781681686912/?ar">https://learning.oreilly.com/library/view/~/9781681686912/?ar</a><br/>Format: Sound recording<br/>Designing service processes to unlock valueent://SD_ILS/0/SD_ILS:22110352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Field, Joy M., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4717718">Click to View</a><br/>Format: Electronic Resources<br/>Designing for service : key issues and new directionsent://SD_ILS/0/SD_ILS:22393122024-09-23T01:10:39Z2024-09-23T01:10:39Zby Sangiorgi, Daniela, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4789950">Click to View</a><br/>Format: Electronic Resources<br/>The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your businessent://SD_ILS/0/SD_ILS:23115012024-09-23T01:10:39Z2024-09-23T01:10:39Zby Scott, David Meerman, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119272427/?ar">https://learning.oreilly.com/library/view/~/9781119272427/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar">https://go.oreilly.com/library-access/library/view/-/9781119272427/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119272427">https://learning.oreilly.com/library/view/~/9781119272427</a><br/>Format: Electronic Resources<br/>You've been framed : how to reframe your wealth management business and renew client relationshipsent://SD_ILS/0/SD_ILS:23085692024-09-23T01:10:39Z2024-09-23T01:10:39Zby Sclafani, Ray, 1968- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119062011/?ar">https://learning.oreilly.com/library/view/~/9781119062011/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119062011/?ar">https://go.oreilly.com/library-access/library/view/-/9781119062011/?ar</a><br/>Format: Electronic Resources<br/>Customer success : how innovative companies are reducing churn and growing recurring revenueent://SD_ILS/0/SD_ILS:23093912024-09-23T01:10:39Z2024-09-23T01:10:39Zby Mehta, Nick, 1977- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar">https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969/?ar">https://learning.oreilly.com/library/view/~/9781119167969/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119167969">https://learning.oreilly.com/library/view/~/9781119167969</a><br/>Format: Electronic Resources<br/>How to wow : 68 effortless ways to make every customer experience amazingent://SD_ILS/0/SD_ILS:23121172024-09-23T01:10:39Z2024-09-23T01:10:39Zby Swinscoe, Adrian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781292116877/?ar">https://learning.oreilly.com/library/view/~/9781292116877/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292116877">https://learning.oreilly.com/library/view/~/9781292116877</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar">https://go.oreilly.com/library-access/library/view/-/9781292116877/?ar</a><br/>Format: Electronic Resources<br/>Competing for customers : why delivering business outcomes is critical in the customer first revolutionent://SD_ILS/0/SD_ILS:23098132024-09-23T01:10:39Z2024-09-23T01:10:39Zby Dasteel, Jeb, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780134173153">https://learning.oreilly.com/library/view/~/9780134173153</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar">https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134173153/?ar">https://learning.oreilly.com/library/view/~/9780134173153/?ar</a><br/>Format: Electronic Resources<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:23084902024-09-23T01:10:39Z2024-09-23T01:10:39Zby Reason, Ben, 1972- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar">https://go.oreilly.com/library-access/library/view/-/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923/?ar">https://learning.oreilly.com/library/view/~/9781118988923/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118988923">https://learning.oreilly.com/library/view/~/9781118988923</a><br/>Format: Electronic Resources<br/>Customer obsessed : a whole company approach to delivering exceptional customer experiencesent://SD_ILS/0/SD_ILS:21437002024-09-23T01:10:39Z2024-09-23T01:10:39Zby Berridge, Eric, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4690011">Click to View</a><br/>Format: Electronic Resources<br/>L'analisi dell'innovazione nei servizi professionalient://SD_ILS/0/SD_ILS:21210032024-09-23T01:10:39Z2024-09-23T01:10:39Zby Tomo, Andrea, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4771225">Click to View</a><br/>Format: Electronic Resources<br/>The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your businessent://SD_ILS/0/SD_ILS:20604242024-09-23T01:10:39Z2024-09-23T01:10:39Zby Scott, David Meerman, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4558099">Click to View</a><br/>Format: Electronic Resources<br/>Service excellence : creating customer experiences that build relationshipsent://SD_ILS/0/SD_ILS:20599842024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bolton, Ruth N. (Ruth Nancy), author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4508881">Click to View</a><br/>Format: Electronic Resources<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:20592862024-09-23T01:10:39Z2024-09-23T01:10:39Zby Reason, Ben, 1972- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4305714">Click to View</a><br/>Format: Electronic Resources<br/>Seamless : a hero's journey of digital disruption, adaptation and human transformationent://SD_ILS/0/SD_ILS:20993172024-09-23T01:10:39Z2024-09-23T01:10:39Zby Sörman-Nilsson, Anders, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4789966">Click to View</a><br/>Format: Electronic Resources<br/>You've been framed : how to reframe your wealth management business and renew client relationshipsent://SD_ILS/0/SD_ILS:21110402024-09-23T01:10:39Z2024-09-23T01:10:39Zby Sclafani, Ray, 1968- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=4040958">Click to View</a><br/>Format: Electronic Resources<br/>The customer experience book : how to design, measure and improve customer experience in your businessent://SD_ILS/0/SD_ILS:23116462024-09-23T01:10:39Z2024-09-23T01:10:39Zby Pennington, Alan (Customer experience consultant), author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar">https://go.oreilly.com/library-access/library/view/-/9781292148489/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292148489/?ar">https://learning.oreilly.com/library/view/~/9781292148489/?ar</a><br/>Format: Electronic Resources<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:23039372024-09-23T01:10:39Z2024-09-23T01:10:39Zby Price, Bill, 1950-<br/><a href="https://learning.oreilly.com/library/view/~/9781118954829">https://learning.oreilly.com/library/view/~/9781118954829</a>
<a href="https://learning.oreilly.com/library/view/~/9781118954829/?ar">https://learning.oreilly.com/library/view/~/9781118954829/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar">https://go.oreilly.com/library-access/library/view/-/9781118954829/?ar</a><br/>Format: Electronic Resources<br/>Service fanatics : how to build superior patient experience the Cleveland Clinic wayent://SD_ILS/0/SD_ILS:23046442024-09-23T01:10:39Z2024-09-23T01:10:39Zby Merlino, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780071833257">https://learning.oreilly.com/library/view/~/9780071833257</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071833257/?ar">https://go.oreilly.com/library-access/library/view/-/9780071833257/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071833257/?ar">https://learning.oreilly.com/library/view/~/9780071833257/?ar</a><br/>Format: Electronic Resources<br/>Designing service excellence : people and technologyent://SD_ILS/0/SD_ILS:23051442024-09-23T01:10:39Z2024-09-23T01:10:39Zby Hunt, Brian, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781439840467">https://learning.oreilly.com/library/view/~/9781439840467</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar">https://go.oreilly.com/library-access/library/view/-/9781439840467/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781439840467/?ar">https://learning.oreilly.com/library/view/~/9781439840467/?ar</a><br/>Format: Electronic Resources<br/>Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of thingsent://SD_ILS/0/SD_ILS:23076502024-09-23T01:10:39Z2024-09-23T01:10:39Zby Weinman, Joe, 1958- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781118995396">https://learning.oreilly.com/library/view/~/9781118995396</a>
<a href="https://learning.oreilly.com/library/view/~/9781118995396/?ar">https://learning.oreilly.com/library/view/~/9781118995396/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar">https://go.oreilly.com/library-access/library/view/-/9781118995396/?ar</a><br/>Format: Electronic Resources<br/>Customer experience for dummiesent://SD_ILS/0/SD_ILS:23051562024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barnes, Roy, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar">https://go.oreilly.com/library-access/library/view/-/9781118756041/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118756041/?ar">https://learning.oreilly.com/library/view/~/9781118756041/?ar</a><br/>Format: Electronic Resources<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:23064352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Svane, Mikkel, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar">https://go.oreilly.com/library-access/library/view/-/9781118980866/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118980866/?ar">https://learning.oreilly.com/library/view/~/9781118980866/?ar</a><br/>Format: Electronic Resources<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:23066882024-09-23T01:10:39Z2024-09-23T01:10:39Zby Loeffler, Bruce, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781119028772">https://learning.oreilly.com/library/view/~/9781119028772</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar">https://go.oreilly.com/library-access/library/view/-/9781119028772/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119028772/?ar">https://learning.oreilly.com/library/view/~/9781119028772/?ar</a><br/>Format: Electronic Resources<br/>What great service leaders know and do : creating breakthroughs in service firmsent://SD_ILS/0/SD_ILS:23089402024-09-23T01:10:39Z2024-09-23T01:10:39Zby Heskett, James L., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar">https://go.oreilly.com/library-access/library/view/-/9781626565869/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781626565869/?ar">https://learning.oreilly.com/library/view/~/9781626565869/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781626565869">https://learning.oreilly.com/library/view/~/9781626565869</a><br/>Format: Electronic Resources<br/>Salesforce Service Cloud for Dummiesent://SD_ILS/0/SD_ILS:23074912024-09-23T01:10:39Z2024-09-23T01:10:39Zby Paz, Jon, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar">https://go.oreilly.com/library-access/library/view/-/9781119010685/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781119010685/?ar">https://learning.oreilly.com/library/view/~/9781119010685/?ar</a><br/>Format: Electronic Resources<br/>Be our guest : perfecting the art of customer serviceent://SD_ILS/0/SD_ILS:23071802024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kinni, Theodore B., 1956- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar">https://go.oreilly.com/library-access/library/view/-/9781494592332/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781494592332/?ar">https://learning.oreilly.com/library/view/~/9781494592332/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781494592332">https://learning.oreilly.com/library/view/~/9781494592332</a><br/>Format: Sound recording<br/>International journal of quality and service sciences. Volume 7, Issue 1ent://SD_ILS/0/SD_ILS:22632572024-09-23T01:10:39Z2024-09-23T01:10:39Zby Anatolievna, Salimova Tatiana, editor.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2093113">Click to View</a><br/>Format: Electronic Resources<br/>Marketing masters : ready, set, grow your marketent://SD_ILS/0/SD_ILS:22692132024-09-23T01:10:39Z2024-09-23T01:10:39Zby Pheiff, Connie, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=6448863">Click to View</a><br/>Format: Electronic Resources<br/>Experience : The 5 Principles of Disney Service and Relationship Excellence.ent://SD_ILS/0/SD_ILS:12804172024-09-23T01:10:39Z2024-09-23T01:10:39Zby Loeffler, Bruce.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1895949">Click to View</a><br/>Format: Electronic Resources<br/>Win the Customer : 70 Simple Rules for Sensational Service.ent://SD_ILS/0/SD_ILS:12854662024-09-23T01:10:39Z2024-09-23T01:10:39Zby Martins, Flavio.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2073234">Click to View</a><br/>Format: Electronic Resources<br/>Key account management : strategies to leverage information, technology, and relationships to deliver value to large customersent://SD_ILS/0/SD_ILS:20565692024-09-23T01:10:39Z2024-09-23T01:10:39Zby Le Bon, Joël (College teacher), author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2046041">Click to View</a><br/>Format: Electronic Resources<br/>Experiencia de clienteent://SD_ILS/0/SD_ILS:23091662024-09-23T01:10:39Z2024-09-23T01:10:39Zby González de La-Hoz, Marcos, author.<br/><a href="https://learning.oreilly.com/library/view/~/9788483562659/?ar">https://learning.oreilly.com/library/view/~/9788483562659/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar">https://go.oreilly.com/library-access/library/view/-/9788483562659/?ar</a><br/>Format: Electronic Resources<br/>Mastering services pricing : designing pricing that works for you and for your clientsent://SD_ILS/0/SD_ILS:23103882024-09-23T01:10:39Z2024-09-23T01:10:39Zby Doolan, Kevin, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar">https://go.oreilly.com/library-access/library/view/-/9781292063393/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781292063393/?ar">https://learning.oreilly.com/library/view/~/9781292063393/?ar</a><br/>Format: Electronic Resources<br/>Be your customer's hero : real-world tips & techniques for the service front linesent://SD_ILS/0/SD_ILS:23257742024-09-23T01:10:39Z2024-09-23T01:10:39Zby Toporek, Adam.<br/><a href="https://learning.oreilly.com/library/view/~/9780814449059/?ar">https://learning.oreilly.com/library/view/~/9780814449059/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar">https://go.oreilly.com/library-access/library/view/-/9780814449059/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814449059">https://learning.oreilly.com/library/view/~/9780814449059</a><br/>Format: Electronic Resources<br/>What great service leaders know and do : creating breakthroughs in service firment://SD_ILS/0/SD_ILS:23391522024-09-23T01:10:39Z2024-09-23T01:10:39Zby Heskett, James L., author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=2055207">Click to View</a><br/>Format: Electronic Resources<br/>Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for moreent://SD_ILS/0/SD_ILS:23008582024-09-23T01:10:39Z2024-09-23T01:10:39Zby Conlow, Rick, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781601632760/?ar">https://learning.oreilly.com/library/view/~/9781601632760/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781601632760">https://learning.oreilly.com/library/view/~/9781601632760</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar">https://go.oreilly.com/library-access/library/view/-/9781601632760/?ar</a><br/>Format: Electronic Resources<br/>The customer culture imperative : a leader's guide to driving superior performanceent://SD_ILS/0/SD_ILS:23021192024-09-23T01:10:39Z2024-09-23T01:10:39Zby Brown, Linden, 1938-<br/><a href="https://learning.oreilly.com/library/view/~/9780071821148">https://learning.oreilly.com/library/view/~/9780071821148</a>
<a href="https://learning.oreilly.com/library/view/~/9780071821148/?ar">https://learning.oreilly.com/library/view/~/9780071821148/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar">https://go.oreilly.com/library-access/library/view/-/9780071821148/?ar</a><br/>Format: Electronic Resources<br/>Business Relationship Manager : Careers in IT Service Managementent://SD_ILS/0/SD_ILS:23031632024-09-23T01:10:39Z2024-09-23T01:10:39Zby Brewster, Ernest, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781780172507">https://learning.oreilly.com/library/view/~/9781780172507</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781780172507/?ar">https://go.oreilly.com/library-access/library/view/-/9781780172507/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781780172507/?ar">https://learning.oreilly.com/library/view/~/9781780172507/?ar</a><br/>Format: Electronic Resources<br/>The Connected Companyent://SD_ILS/0/SD_ILS:23055282024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gray, David, 1957- author.<br/><a href="https://learning.oreilly.com/library/view/~/9781491919460/?ar">https://learning.oreilly.com/library/view/~/9781491919460/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar">https://go.oreilly.com/library-access/library/view/-/9781491919460/?ar</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:23032022024-09-23T01:10:39Z2024-09-23T01:10:39Zby Trefler, Alan.<br/><a href="https://learning.oreilly.com/library/view/~/9781118930281">https://learning.oreilly.com/library/view/~/9781118930281</a>
<a href="https://learning.oreilly.com/library/view/~/9781118930281/?ar">https://learning.oreilly.com/library/view/~/9781118930281/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar">https://go.oreilly.com/library-access/library/view/-/9781118930281/?ar</a><br/>Format: Electronic Resources<br/>The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operationsent://SD_ILS/0/SD_ILS:23016052024-09-23T01:10:39Z2024-09-23T01:10:39Zby Fawcett, Stanley E.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133453881/?ar">https://go.oreilly.com/library-access/library/view/-/9780133453881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780133453881/?ar">https://learning.oreilly.com/library/view/~/9780133453881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780133453881">https://learning.oreilly.com/library/view/~/9780133453881</a><br/>Format: Electronic Resources<br/>Legendary service : the key is to careent://SD_ILS/0/SD_ILS:23034922024-09-23T01:10:39Z2024-09-23T01:10:39Zby Blanchard, Kenneth H., author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar">https://go.oreilly.com/library-access/library/view/-/9780071819046/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071819046/?ar">https://learning.oreilly.com/library/view/~/9780071819046/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071819046">https://learning.oreilly.com/library/view/~/9780071819046</a><br/>Format: Electronic Resources<br/>Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder valueent://SD_ILS/0/SD_ILS:23035652024-09-23T01:10:39Z2024-09-23T01:10:39Zby Oliveira, Alexandre.<br/><a href="https://learning.oreilly.com/library/view/~/9780133764574">https://learning.oreilly.com/library/view/~/9780133764574</a>
<a href="https://learning.oreilly.com/library/view/~/9780133764574/?ar">https://learning.oreilly.com/library/view/~/9780133764574/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar">https://go.oreilly.com/library-access/library/view/-/9780133764574/?ar</a><br/>Format: Electronic Resources<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:23036832024-09-23T01:10:39Z2024-09-23T01:10:39Zby McKain, Scott.<br/><a href="https://learning.oreilly.com/library/view/~/9780071822152">https://learning.oreilly.com/library/view/~/9780071822152</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar">https://go.oreilly.com/library-access/library/view/-/9780071822152/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071822152/?ar">https://learning.oreilly.com/library/view/~/9780071822152/?ar</a><br/>Format: Electronic Resources<br/>The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your businessent://SD_ILS/0/SD_ILS:23038722024-09-23T01:10:39Z2024-09-23T01:10:39Zby Scott, David Meerman.<br/><a href="https://learning.oreilly.com/library/view/~/9781118939116">https://learning.oreilly.com/library/view/~/9781118939116</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar">https://go.oreilly.com/library-access/library/view/-/9781118939116/?ar</a><br/>Format: Electronic Resources<br/>Customer experience 3.0 : high-profit strategies in the age of techno serviceent://SD_ILS/0/SD_ILS:23037902024-09-23T01:10:39Z2024-09-23T01:10:39Zby Goodman, John A.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar">https://go.oreilly.com/library-access/library/view/-/9780814433881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814433881/?ar">https://learning.oreilly.com/library/view/~/9780814433881/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814433881">https://learning.oreilly.com/library/view/~/9780814433881</a><br/>Format: Electronic Resources<br/>Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbookent://SD_ILS/0/SD_ILS:23094182024-09-23T01:10:39Z2024-09-23T01:10:39Zby Havens, Jeff, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar">https://go.oreilly.com/library-access/library/view/-/9780134463667/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780134463667/?ar">https://learning.oreilly.com/library/view/~/9780134463667/?ar</a><br/>Format: Electronic Resources<br/>Effective Client Management in Professional Services : How to Build Successful Client Relationships.ent://SD_ILS/0/SD_ILS:12778622024-09-23T01:10:39Z2024-09-23T01:10:39Zby Berkovi, Jack.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1825703">Click to View</a><br/>Format: Electronic Resources<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:23345752024-09-23T01:10:39Z2024-09-23T01:10:39Zby McKain, Scott, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781639290062/?ar">https://go.oreilly.com/library-access/library/view/-/9781639290062/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781639290062">https://learning.oreilly.com/library/view/~/9781639290062</a>
<a href="https://learning.oreilly.com/library/view/~/9781639290062/?ar">https://learning.oreilly.com/library/view/~/9781639290062/?ar</a><br/>Format: Sound recording<br/>Customer Innovation : Customer-centric Strategy for Enduring Growth.ent://SD_ILS/0/SD_ILS:12717672024-09-23T01:10:39Z2024-09-23T01:10:39Zby Debruyne, Marion.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1682922">Click to View</a><br/>Format: Electronic Resources<br/>Build for Change : Revolutionizing Customer Engagement Through Continuous Digital Innovation.ent://SD_ILS/0/SD_ILS:12723482024-09-23T01:10:39Z2024-09-23T01:10:39Zby Trefler, Alan.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1693592">Click to View</a><br/>Format: Electronic Resources<br/>Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service.ent://SD_ILS/0/SD_ILS:12664152024-09-23T01:10:39Z2024-09-23T01:10:39Z<a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1596421">Click to View</a><br/>Format: Electronic Resources<br/>Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.ent://SD_ILS/0/SD_ILS:12784322024-09-23T01:10:39Z2024-09-23T01:10:39Zby Price, Bill.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1848228">Click to View</a><br/>Format: Electronic Resources<br/>Startupland : How Three Guys Risked Everything to Turn an Idea into a Global Business.ent://SD_ILS/0/SD_ILS:12784352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Svane.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1848231">Click to View</a><br/>Format: Electronic Resources<br/>The customer-driven organization : employing the kano modelent://SD_ILS/0/SD_ILS:23180282024-09-23T01:10:39Z2024-09-23T01:10:39Zby Coleman, Lance B., author.<br/><a href="https://learning.oreilly.com/library/view/~/9781482217100">https://learning.oreilly.com/library/view/~/9781482217100</a>
<a href="https://learning.oreilly.com/library/view/~/9781482217100/?ar">https://learning.oreilly.com/library/view/~/9781482217100/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781482217100/?ar">https://go.oreilly.com/library-access/library/view/-/9781482217100/?ar</a><br/>Format: Electronic Resources<br/>Essential lessons on leadership (collection)ent://SD_ILS/0/SD_ILS:22991272024-09-23T01:10:39Z2024-09-23T01:10:39Zby Lennick, Doug. Moral intelligence 2.0.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780133442366/?ar">https://go.oreilly.com/library-access/library/view/-/9780133442366/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780133442366">https://learning.oreilly.com/library/view/~/9780133442366</a><br/>Format: Electronic Resources<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:23001572024-09-23T01:10:39Z2024-09-23T01:10:39Zby Mitchell, Dave, 1961-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar">https://go.oreilly.com/library-access/library/view/-/9781118726884/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118726884">https://learning.oreilly.com/library/view/~/9781118726884</a><br/>Format: Electronic Resources<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:22975962024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gallagher, Richard S.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431832/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814431832">https://learning.oreilly.com/library/view/~/9780814431832</a><br/>Format: Electronic Resources<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:22981472024-09-23T01:10:39Z2024-09-23T01:10:39Zby Toister, Jeff.<br/><a href="https://learning.oreilly.com/library/view/~/9780814431993/?ar">https://learning.oreilly.com/library/view/~/9780814431993/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar">https://go.oreilly.com/library-access/library/view/-/9780814431993/?ar</a><br/>Format: Electronic Resources<br/>Managing knock your socks off serviceent://SD_ILS/0/SD_ILS:22984832024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="https://learning.oreilly.com/library/view/~/9780814432044">https://learning.oreilly.com/library/view/~/9780814432044</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814432044/?ar">https://go.oreilly.com/library-access/library/view/-/9780814432044/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814432044/?ar">https://learning.oreilly.com/library/view/~/9780814432044/?ar</a><br/>Format: Electronic Resources<br/>The winning manager's playbook : 6 practices every manager needs to succeedent://SD_ILS/0/SD_ILS:22984912024-09-23T01:10:39Z2024-09-23T01:10:39Zby Cioffi, John.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar">https://go.oreilly.com/library-access/library/view/-/9781601632739/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781601632739">https://learning.oreilly.com/library/view/~/9781601632739</a><br/>Format: Electronic Resources<br/>The ten principles behind great customer experiencesent://SD_ILS/0/SD_ILS:22992572024-09-23T01:10:39Z2024-09-23T01:10:39Zby Watkinson, Matt, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar">https://go.oreilly.com/library-access/library/view/-/9780273775089/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273775089/?ar">https://learning.oreilly.com/library/view/~/9780273775089/?ar</a><br/>Format: Electronic Resources<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:22999102024-09-23T01:10:39Z2024-09-23T01:10:39Zby Dasu, Sriram.<br/><a href="https://learning.oreilly.com/library/view/~/9780071809931">https://learning.oreilly.com/library/view/~/9780071809931</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar">https://go.oreilly.com/library-access/library/view/-/9780071809931/?ar</a><br/>Format: Electronic Resources<br/>Customer CEO : how to profit from the power of your customersent://SD_ILS/0/SD_ILS:22997122024-09-23T01:10:39Z2024-09-23T01:10:39Zby Wall, Chuck.<br/><a href="https://learning.oreilly.com/library/view/~/9781937134389/?ar">https://learning.oreilly.com/library/view/~/9781937134389/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781937134389">https://learning.oreilly.com/library/view/~/9781937134389</a><br/>Format: Electronic Resources<br/>Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputationent://SD_ILS/0/SD_ILS:23015592024-09-23T01:10:39Z2024-09-23T01:10:39Zby Blunt, Carolyn, 1976-<br/><a href="https://learning.oreilly.com/library/view/~/9781118662670">https://learning.oreilly.com/library/view/~/9781118662670</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar">https://go.oreilly.com/library-access/library/view/-/9781118662670/?ar</a><br/>Format: Electronic Resources<br/>The Power of Understanding People : The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance.ent://SD_ILS/0/SD_ILS:12648462024-09-23T01:10:39Z2024-09-23T01:10:39Zby Mitchell, Dave.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1568422">Click to View</a><br/>Format: Electronic Resources<br/>Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.ent://SD_ILS/0/SD_ILS:12637332024-09-23T01:10:39Z2024-09-23T01:10:39Zby Hill-Wilson, Martin.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1501427">Click to View</a><br/>Format: Electronic Resources<br/>Managing Knock Your Socks Off Service.ent://SD_ILS/0/SD_ILS:12571142024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1173433">Click to View</a><br/>Format: Electronic Resources<br/>The Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations.ent://SD_ILS/0/SD_ILS:12544562024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gallagher, Richard S.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1128244">Click to View</a><br/>Format: Electronic Resources<br/>People love you : the real secret to delivering legendary customer serviceent://SD_ILS/0/SD_ILS:22964152024-09-23T01:10:39Z2024-09-23T01:10:39Zby Blount, Jeb.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar">https://go.oreilly.com/library-access/library/view/-/9781118555880/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118555880">https://learning.oreilly.com/library/view/~/9781118555880</a><br/>Format: Electronic Resources<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:22965412024-09-23T01:10:39Z2024-09-23T01:10:39Zby Solis, Brian.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar">https://go.oreilly.com/library-access/library/view/-/9781118457191/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118457191">https://learning.oreilly.com/library/view/~/9781118457191</a><br/>Format: Electronic Resources<br/>What's the Future of Business : Changing the Way Businesses Create Experiences.ent://SD_ILS/0/SD_ILS:12455442024-09-23T01:10:39Z2024-09-23T01:10:39Zby Solis, Brian.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=947650">Click to View</a><br/>Format: Electronic Resources<br/>User experience innovationent://SD_ILS/0/SD_ILS:22949322024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kraft, Christian.<br/><a href="https://learning.oreilly.com/library/view/~/9781430241492">https://learning.oreilly.com/library/view/~/9781430241492</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar">https://go.oreilly.com/library-access/library/view/-/9781430241492/?ar</a><br/>Format: Electronic Resources<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:22936072024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barger, Christopher.<br/><a href="https://learning.oreilly.com/library/view/~/9780071768252/?ar">https://learning.oreilly.com/library/view/~/9780071768252/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071768252">https://learning.oreilly.com/library/view/~/9780071768252</a><br/>Format: Electronic Resources<br/>@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniquesent://SD_ILS/0/SD_ILS:22935732024-09-23T01:10:39Z2024-09-23T01:10:39Zby Eliason, Frank, 1972-<br/><a href="https://learning.oreilly.com/library/view/~/9781118217221">https://learning.oreilly.com/library/view/~/9781118217221</a>
<a href="https://learning.oreilly.com/library/view/~/9781118217221/?ar">https://learning.oreilly.com/library/view/~/9781118217221/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar">https://go.oreilly.com/library-access/library/view/-/9781118217221/?ar</a><br/>Format: Electronic Resources<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:22965882024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gallo, Carmine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar">https://go.oreilly.com/library-access/library/view/-/9780071793209/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071793209">https://learning.oreilly.com/library/view/~/9780071793209</a><br/>Format: Electronic Resources<br/>Gemba walks for service excellence : the step-by-step guide for identifying service delightersent://SD_ILS/0/SD_ILS:22997112024-09-23T01:10:39Z2024-09-23T01:10:39Zby Petruska, Robert.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar">https://go.oreilly.com/library-access/library/view/-/9781439886762/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781439886762/?ar">https://learning.oreilly.com/library/view/~/9781439886762/?ar</a><br/>Format: Electronic Resources<br/>The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.ent://SD_ILS/0/SD_ILS:22936612024-09-23T01:10:39Z2024-09-23T01:10:39Zby Spector, Robert, 1947-<br/><a href="https://learning.oreilly.com/library/view/~/9781118076675/?ar">https://learning.oreilly.com/library/view/~/9781118076675/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781118076675/?ar">https://go.oreilly.com/library-access/library/view/-/9781118076675/?ar</a><br/>Format: Electronic Resources<br/>Design like Apple : seven principles for creating insanely great products, services, and experiencesent://SD_ILS/0/SD_ILS:22954632024-09-23T01:10:39Z2024-09-23T01:10:39Zby Edson, John, 1966-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118331767/?ar">https://go.oreilly.com/library-access/library/view/-/9781118331767/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118331767">https://learning.oreilly.com/library/view/~/9781118331767</a><br/>Format: Electronic Resources<br/>Clients first : the two word miracleent://SD_ILS/0/SD_ILS:22943742024-09-23T01:10:39Z2024-09-23T01:10:39Zby Callaway, Joseph, 1943-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781118431795/?ar">https://go.oreilly.com/library-access/library/view/-/9781118431795/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118431795/?ar">https://learning.oreilly.com/library/view/~/9781118431795/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781118431795">https://learning.oreilly.com/library/view/~/9781118431795</a><br/>Format: Electronic Resources<br/>Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get resultsent://SD_ILS/0/SD_ILS:22961042024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee, 1951- author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar">https://go.oreilly.com/library-access/library/view/-/9780814420324/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814420324/?ar">https://learning.oreilly.com/library/view/~/9780814420324/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814420324">https://learning.oreilly.com/library/view/~/9780814420324</a><br/>Format: Electronic Resources<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:22937872024-09-23T01:10:39Z2024-09-23T01:10:39Zby Imbriano, Lou.<br/><a href="https://learning.oreilly.com/library/view/~/9780071775267">https://learning.oreilly.com/library/view/~/9780071775267</a>
<a href="https://learning.oreilly.com/library/view/~/9780071775267/?ar">https://learning.oreilly.com/library/view/~/9780071775267/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar">https://go.oreilly.com/library-access/library/view/-/9780071775267/?ar</a><br/>Format: Electronic Resources<br/>The Zappos experience : 5 principles to inspire, engage, and wowent://SD_ILS/0/SD_ILS:22937912024-09-23T01:10:39Z2024-09-23T01:10:39Zby Michelli, Joseph A., 1960-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071749589/?ar">https://go.oreilly.com/library-access/library/view/-/9780071749589/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780071749589">https://learning.oreilly.com/library/view/~/9780071749589</a><br/>Format: Electronic Resources<br/>Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage.ent://SD_ILS/0/SD_ILS:12514692024-09-23T01:10:39Z2024-09-23T01:10:39Zby Robson, Kevin.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1073736">Click to View</a><br/>Format: Electronic Resources<br/>Crafting the Customer Experience for People Not Like You : How to Delight and Engage the Customers Your Competitors Don't Understand.ent://SD_ILS/0/SD_ILS:12455512024-09-23T01:10:39Z2024-09-23T01:10:39Zby McDonald, Kelly.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=947658">Click to View</a><br/>Format: Electronic Resources<br/>Complaint Management Excellence : Creating Customer Loyalty through Service Recovery.ent://SD_ILS/0/SD_ILS:12381682024-09-23T01:10:39Z2024-09-23T01:10:39Zby Cook, Sarah.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=838119">Click to View</a><br/>Format: Electronic Resources<br/>Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results.ent://SD_ILS/0/SD_ILS:12477682024-09-23T01:10:39Z2024-09-23T01:10:39Zby EVENSON, RENÉE.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1017049">Click to View</a><br/>Format: Electronic Resources<br/>Operative Steuerung von Dienstleistungsprozessen : Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessenent://SD_ILS/0/SD_ILS:22201792024-09-23T01:10:39Z2024-09-23T01:10:39Zby Leyer, Michael, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5223932">Click to View</a><br/>Format: Electronic Resources<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:22928302024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bush, John, illustrator.<br/><a href="https://learning.oreilly.com/library/view/~/9780814417553">https://learning.oreilly.com/library/view/~/9780814417553</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814417553/?ar">https://go.oreilly.com/library-access/library/view/-/9780814417553/?ar</a><br/>Format: Electronic Resources<br/>High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerceent://SD_ILS/0/SD_ILS:22944432024-09-23T01:10:39Z2024-09-23T01:10:39Zby Solomon, Micah, author.<br/><a href="https://learning.oreilly.com/library/view/~/9780814417904/?ar">https://learning.oreilly.com/library/view/~/9780814417904/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814417904">https://learning.oreilly.com/library/view/~/9780814417904</a><br/>Format: Electronic Resources<br/>Key Account Management : Tools and Techniques for Achieving Profitable Key Supplier Status.ent://SD_ILS/0/SD_ILS:12393122024-09-23T01:10:39Z2024-09-23T01:10:39Zby Cheverton, Peter.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=850317">Click to View</a><br/>Format: Electronic Resources<br/>High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce.ent://SD_ILS/0/SD_ILS:12433452024-09-23T01:10:39Z2024-09-23T01:10:39Zby Solomon, Micah.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=909666">Click to View</a><br/>Format: Electronic Resources<br/>At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques.ent://SD_ILS/0/SD_ILS:12366022024-09-23T01:10:39Z2024-09-23T01:10:39Zby Eliason, Frank.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=822000">Click to View</a><br/>Format: Electronic Resources<br/>Design Like Apple : Seven Principles for Creating Insanely Great Products, Services, and Experiences.ent://SD_ILS/0/SD_ILS:12377742024-09-23T01:10:39Z2024-09-23T01:10:39Zby Edson, John.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=836617">Click to View</a><br/>Format: Electronic Resources<br/>54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication illsent://SD_ILS/0/SD_ILS:22931832024-09-23T01:10:39Z2024-09-23T01:10:39Zby Friedman, Nancy J.<br/><a href="https://learning.oreilly.com/library/view/~/9781599962559/?ar">https://learning.oreilly.com/library/view/~/9781599962559/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781599962559">https://learning.oreilly.com/library/view/~/9781599962559</a><br/>Format: Electronic Resources<br/>Türöffner zum Erfolg : wie Sie bei Gesprächspartnern und Kunden überzeugend auftretenent://SD_ILS/0/SD_ILS:22994222024-09-23T01:10:39Z2024-09-23T01:10:39Zby Worel, Peter A.<br/><a href="https://learning.oreilly.com/library/view/~/9783527506262">https://learning.oreilly.com/library/view/~/9783527506262</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar">https://go.oreilly.com/library-access/library/view/-/9783527506262/?ar</a><br/>Format: Electronic Resources<br/>The relationship edge : the key to strategic influence and selling successent://SD_ILS/0/SD_ILS:22910492024-09-23T01:10:39Z2024-09-23T01:10:39Zby Acuff, Jerry, 1949-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar">https://go.oreilly.com/library-access/library/view/-/9780470915479/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780470915479/?ar">https://learning.oreilly.com/library/view/~/9780470915479/?ar</a><br/>Format: Electronic Resources<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:22905272024-09-23T01:10:39Z2024-09-23T01:10:39Zby Chesbrough, Henry William.<br/><a href="https://learning.oreilly.com/library/view/~/9780470905746">https://learning.oreilly.com/library/view/~/9780470905746</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar">https://go.oreilly.com/library-access/library/view/-/9780470905746/?ar</a><br/>Format: Electronic Resources<br/>Kooperatives Customer Relationship Management in touristischen Destinationen : Eine empirische Untersuchung zur Adoptionsbereitschaft in der Hotellerieent://SD_ILS/0/SD_ILS:23531292024-09-23T01:10:39Z2024-09-23T01:10:39Zby Fux, Michael, author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=5023062">Click to View</a><br/>Format: Electronic Resources<br/>Dangerous Customer Service : Dangerously Great Customer Service...How to Achieve it and Maintain it.ent://SD_ILS/0/SD_ILS:12374682024-09-23T01:10:39Z2024-09-23T01:10:39Zby Innovation, Impact.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=833598">Click to View</a><br/>Format: Electronic Resources<br/>Reinventing the Wheel : The Science of Creating Lifetime Customers.ent://SD_ILS/0/SD_ILS:12241042024-09-23T01:10:39Z2024-09-23T01:10:39Zby Zane, Chris.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=665880">Click to View</a><br/>Format: Electronic Resources<br/>Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situationent://SD_ILS/0/SD_ILS:22903922024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bacal, Robert.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar">https://go.oreilly.com/library-access/library/view/-/9780071745062/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780071745062/?ar">https://learning.oreilly.com/library/view/~/9780071745062/?ar</a><br/>Format: Electronic Resources<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:22914782024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar">https://go.oreilly.com/library-access/library/view/-/9781605099767/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781605099767">https://learning.oreilly.com/library/view/~/9781605099767</a><br/>Format: Electronic Resources<br/>It's the customer, stupid! : 34 wake-up calls to help you stay client-focusedent://SD_ILS/0/SD_ILS:22909462024-09-23T01:10:39Z2024-09-23T01:10:39Zby Aun, Michael.<br/><a href="https://learning.oreilly.com/library/view/~/9780470907399">https://learning.oreilly.com/library/view/~/9780470907399</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470907399/?ar">https://learning.oreilly.com/library/view/~/9780470907399/?ar</a><br/>Format: Electronic Resources<br/>Customer service : new rules for a social media worldent://SD_ILS/0/SD_ILS:22915452024-09-23T01:10:39Z2024-09-23T01:10:39Zby Shankman, Peter.<br/><a href="https://learning.oreilly.com/library/view/~/9780132116916/?ar">https://learning.oreilly.com/library/view/~/9780132116916/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780132116916/?ar">https://go.oreilly.com/library-access/library/view/-/9780132116916/?ar</a><br/>Format: Electronic Resources<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:22927842024-09-23T01:10:39Z2024-09-23T01:10:39Zby Carroll, Becky, 1966-<br/><a href="https://learning.oreilly.com/library/view/~/9781118095461/?ar">https://learning.oreilly.com/library/view/~/9781118095461/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9781118095461">https://learning.oreilly.com/library/view/~/9781118095461</a><br/>Format: Electronic Resources<br/>Delivering Knock Your Socks Off Service.ent://SD_ILS/0/SD_ILS:12332742024-09-23T01:10:39Z2024-09-23T01:10:39Zby BUSH, John.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=782024">Click to View</a><br/>Format: Electronic Resources<br/>Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank.ent://SD_ILS/0/SD_ILS:12328102024-09-23T01:10:39Z2024-09-23T01:10:39Zby Owton MBE, Avril.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=773609">Click to View</a><br/>Format: Electronic Resources<br/>What's the Secret : To Providing a World-Class Customer Experience.ent://SD_ILS/0/SD_ILS:11992252024-09-23T01:10:39Z2024-09-23T01:10:39Zby DiJulius, John R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=362045">Click to View</a><br/>Format: Electronic Resources<br/>Wired and Dangerous : How Your Customers Have Changed and What to Do About It.ent://SD_ILS/0/SD_ILS:12282902024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=693925">Click to View</a><br/>Format: Electronic Resources<br/>Wired and dangerous how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:23386612024-09-23T01:10:39Z2024-09-23T01:10:39Zby Bell, Chip R.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=693925">Click to View</a><br/>Format: Electronic Resources<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:23344412024-09-23T01:10:39Z2024-09-23T01:10:39Zby Imbriano, Lou, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781639296866">https://learning.oreilly.com/library/view/~/9781639296866</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar">https://go.oreilly.com/library-access/library/view/-/9781639296866/?ar</a><br/>Format: Sound recording<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:22931242024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kamin, Maxine.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9781562865900/?ar">https://go.oreilly.com/library-access/library/view/-/9781562865900/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9781562865900/?ar">https://learning.oreilly.com/library/view/~/9781562865900/?ar</a><br/>Format: Electronic Resources<br/>Making work fun really worksent://SD_ILS/0/SD_ILS:22898962024-09-23T01:10:39Z2024-09-23T01:10:39Zby Parker, James F. (James Francis), 1947-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780132312516/?ar">https://go.oreilly.com/library-access/library/view/-/9780132312516/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780132312516/?ar">https://learning.oreilly.com/library/view/~/9780132312516/?ar</a><br/>Format: Electronic Resources<br/>We are smarter than me : crowdsourcing new businessesent://SD_ILS/0/SD_ILS:22881412024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780132144063">https://learning.oreilly.com/library/view/~/9780132144063</a>
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<a href="https://learning.oreilly.com/library/view/~/9780132144063/?ar">https://learning.oreilly.com/library/view/~/9780132144063/?ar</a><br/>Format: Electronic Resources<br/>...And the Clients Went Wild! : How Savvy Professionals Win All the Business They Want.ent://SD_ILS/0/SD_ILS:12181162024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kuzmeski, Maribeth.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=573895">Click to View</a><br/>Format: Electronic Resources<br/>Flip the Funnel : How to Use Existing Customers to Gain New Ones.ent://SD_ILS/0/SD_ILS:12126242024-09-23T01:10:39Z2024-09-23T01:10:39Zby Jaffe, Joseph.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=484877">Click to View</a><br/>Format: Electronic Resources<br/>9 rules for successful crowdsourcingent://SD_ILS/0/SD_ILS:22878122024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137083213/?ar">https://learning.oreilly.com/library/view/~/9780137083213/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780137083213">https://learning.oreilly.com/library/view/~/9780137083213</a><br/>Format: Electronic Resources<br/>Flip the funnel : how to use existing customers to gain new onesent://SD_ILS/0/SD_ILS:22880302024-09-23T01:10:39Z2024-09-23T01:10:39Zby Jaffe, Joseph, 1970-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470591260/?ar">https://go.oreilly.com/library-access/library/view/-/9780470591260/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470591260">https://learning.oreilly.com/library/view/~/9780470591260</a><br/>Format: Electronic Resources<br/>How great products and services supply great user experiencesent://SD_ILS/0/SD_ILS:22881422024-09-23T01:10:39Z2024-09-23T01:10:39Zby Brunner, Robert, 1958-<br/><a href="https://learning.oreilly.com/library/view/~/9780132143615">https://learning.oreilly.com/library/view/~/9780132143615</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780132143615/?ar">https://go.oreilly.com/library-access/library/view/-/9780132143615/?ar</a><br/>Format: Electronic Resources<br/>Exceptional service, exceptional profit : the secrets of building a five-star customer service organizationent://SD_ILS/0/SD_ILS:22888802024-09-23T01:10:39Z2024-09-23T01:10:39Zby Inghilleri, Leonardo, author.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar">https://go.oreilly.com/library-access/library/view/-/9780814415382/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814415382">https://learning.oreilly.com/library/view/~/9780814415382</a><br/>Format: Electronic Resources<br/>Crowdsourcing customer service : how may we help we?ent://SD_ILS/0/SD_ILS:22878832024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137082841/?ar">https://learning.oreilly.com/library/view/~/9780137082841/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137082841/?ar">https://go.oreilly.com/library-access/library/view/-/9780137082841/?ar</a><br/>Format: Electronic Resources<br/>Know your fans : using word-of-mouth marketing to sell your productsent://SD_ILS/0/SD_ILS:22881472024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780131375321">https://learning.oreilly.com/library/view/~/9780131375321</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780131375321/?ar">https://go.oreilly.com/library-access/library/view/-/9780131375321/?ar</a><br/>Format: Electronic Resources<br/>Crowdsourcing your brand : how to tap customer desireent://SD_ILS/0/SD_ILS:22878812024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137083114/?ar">https://learning.oreilly.com/library/view/~/9780137083114/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137083114/?ar">https://go.oreilly.com/library-access/library/view/-/9780137083114/?ar</a><br/>Format: Electronic Resources<br/>Crowdsourcing your sales : let your customers sell themselves (and others)ent://SD_ILS/0/SD_ILS:22878842024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780137083084/?ar">https://go.oreilly.com/library-access/library/view/-/9780137083084/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780137083084/?ar">https://learning.oreilly.com/library/view/~/9780137083084/?ar</a><br/>Format: Electronic Resources<br/>Crowdsourcing can be your business momentum builder : like Linden Lab and Virgin Mobileent://SD_ILS/0/SD_ILS:22878852024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137082810/?ar">https://learning.oreilly.com/library/view/~/9780137082810/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137082810/?ar">https://go.oreilly.com/library-access/library/view/-/9780137082810/?ar</a><br/>Format: Electronic Resources<br/>Tapping into the collective wisdom of community to make great productsent://SD_ILS/0/SD_ILS:22878692024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780137082773/?ar">https://learning.oreilly.com/library/view/~/9780137082773/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780137082773/?ar">https://go.oreilly.com/library-access/library/view/-/9780137082773/?ar</a><br/>Format: Electronic Resources<br/>Crowdsourcing : a short overview for the rest of usent://SD_ILS/0/SD_ILS:22878722024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780137079742/?ar">https://go.oreilly.com/library-access/library/view/-/9780137079742/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780137079742/?ar">https://learning.oreilly.com/library/view/~/9780137079742/?ar</a><br/>Format: Electronic Resources<br/>Brilliant customer serviceent://SD_ILS/0/SD_ILS:22908492024-09-23T01:10:39Z2024-09-23T01:10:39Zby Stevens, Debra.<br/><a href="https://learning.oreilly.com/library/view/~/9780273738077/?ar">https://learning.oreilly.com/library/view/~/9780273738077/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780273738077/?ar">https://go.oreilly.com/library-access/library/view/-/9780273738077/?ar</a><br/>Format: Electronic Resources<br/>Lead with your customer : transform culture and brand into world-class excellenceent://SD_ILS/0/SD_ILS:22892822024-09-23T01:10:39Z2024-09-23T01:10:39Zby Jones, Mark David.<br/><a href="https://learning.oreilly.com/library/view/~/9781562867157/?ar">https://learning.oreilly.com/library/view/~/9781562867157/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781562867157/?ar">https://go.oreilly.com/library-access/library/view/-/9781562867157/?ar</a><br/>Format: Electronic Resources<br/>--And the clients went wild! : how savvy professionals win all the business they wantent://SD_ILS/0/SD_ILS:22907832024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kuzmeski, Maribeth.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780470601761/?ar">https://go.oreilly.com/library-access/library/view/-/9780470601761/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470601761">https://learning.oreilly.com/library/view/~/9780470601761</a><br/>Format: Electronic Resources<br/>Customer Care Excellence : How to Create an Effective Customer Focus.ent://SD_ILS/0/SD_ILS:12210212024-09-23T01:10:39Z2024-09-23T01:10:39Zby Cook, Sarah.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=620716">Click to View</a><br/>Format: Electronic Resources<br/>The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!.ent://SD_ILS/0/SD_ILS:12287412024-09-23T01:10:39Z2024-09-23T01:10:39Zby Collier, Marsha.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=700562">Click to View</a><br/>Format: Electronic Resources<br/>Open Services Innovation : Rethinking Your Business to Grow and Compete in a New Era.ent://SD_ILS/0/SD_ILS:12286892024-09-23T01:10:39Z2024-09-23T01:10:39Zby Chesbrough, Henry.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=699466">Click to View</a><br/>Format: Electronic Resources<br/>Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization.ent://SD_ILS/0/SD_ILS:12141102024-09-23T01:10:39Z2024-09-23T01:10:39Zby INGHILLERI, Leonardo.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=515798">Click to View</a><br/>Format: Electronic Resources<br/>Customer Service Training 101 : Quick and Easy Techniques That Get Great Results.ent://SD_ILS/0/SD_ILS:12206322024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=617420">Click to View</a><br/>Format: Electronic Resources<br/>Client Service Excellence : The 10 Commandments.ent://SD_ILS/0/SD_ILS:13364242024-09-23T01:10:39Z2024-09-23T01:10:39Zby O'Sullivan, Larry.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3544795">Click to View</a><br/>Format: Electronic Resources<br/>Living service : how to deliver the service of the future todayent://SD_ILS/0/SD_ILS:22870132024-09-23T01:10:39Z2024-09-23T01:10:39Zby Silvester, Marc.<br/><a href="https://learning.oreilly.com/library/view/~/9780131370098/?ar">https://learning.oreilly.com/library/view/~/9780131370098/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780131370098/?ar">https://go.oreilly.com/library-access/library/view/-/9780131370098/?ar</a><br/>Format: Electronic Resources<br/>Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the saleent://SD_ILS/0/SD_ILS:22869302024-09-23T01:10:39Z2024-09-23T01:10:39Zby Lent, Robin.<br/><a href="https://learning.oreilly.com/library/view/~/9780470457993/?ar">https://learning.oreilly.com/library/view/~/9780470457993/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780470457993">https://learning.oreilly.com/library/view/~/9780470457993</a><br/>Format: Electronic Resources<br/>Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits.ent://SD_ILS/0/SD_ILS:12053062024-09-23T01:10:39Z2024-09-23T01:10:39Zby GOODMAN, John A.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=434996">Click to View</a><br/>Format: Electronic Resources<br/>101 Activities for Delivering Knock Your Socks Off Service.ent://SD_ILS/0/SD_ILS:12070392024-09-23T01:10:39Z2024-09-23T01:10:39Zby Associates, Performance Research.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=452590">Click to View</a><br/>Format: Electronic Resources<br/>Strategic Customer Management : Strategizing the Sales Organization.ent://SD_ILS/0/SD_ILS:12042442024-09-23T01:10:39Z2024-09-23T01:10:39Zby Piercy, Nigel F.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=430495">Click to View</a><br/>Format: Electronic Resources<br/>Who's your Gladys? : how to turn even the most difficult customer into your biggest fanent://SD_ILS/0/SD_ILS:22875942024-09-23T01:10:39Z2024-09-23T01:10:39Zby Suttle, Marilyn.<br/><a href="https://learning.oreilly.com/library/view/~/9780814414392/?ar">https://learning.oreilly.com/library/view/~/9780814414392/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780814414392">https://learning.oreilly.com/library/view/~/9780814414392</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814414392/?ar">https://go.oreilly.com/library-access/library/view/-/9780814414392/?ar</a><br/>Format: Electronic Resources<br/>What to say to a porcupine : 20 humorous tales that get to the heart of great customer serviceent://SD_ILS/0/SD_ILS:22846712024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gallagher, Richard S.<br/><a href="https://learning.oreilly.com/library/view/~/9780814410561">https://learning.oreilly.com/library/view/~/9780814410561</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814410561/?ar">https://go.oreilly.com/library-access/library/view/-/9780814410561/?ar</a><br/>Format: Electronic Resources<br/>A complaint is a gift : recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:22857102024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle, 1943-<br/><a href="https://learning.oreilly.com/library/view/~/9781576755822/?ar">https://learning.oreilly.com/library/view/~/9781576755822/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar">https://go.oreilly.com/library-access/library/view/-/9781576755822/?ar</a><br/>Format: Electronic Resources<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:22846572024-09-23T01:10:39Z2024-09-23T01:10:39Zby Tyagi, Rajesh K.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar">https://go.oreilly.com/library-access/library/view/-/9780131359437/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780131359437/?ar">https://learning.oreilly.com/library/view/~/9780131359437/?ar</a><br/>Format: Electronic Resources<br/>How to get your customers swearing by you, not at you : telephone doctor's guide to customer service trainingent://SD_ILS/0/SD_ILS:22930482024-09-23T01:10:39Z2024-09-23T01:10:39Zby Friedman, Nancy J.<br/><a href="https://learning.oreilly.com/library/view/~/9781599961514">https://learning.oreilly.com/library/view/~/9781599961514</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781599961514/?ar">https://go.oreilly.com/library-access/library/view/-/9781599961514/?ar</a><br/>Format: Electronic Resources<br/>The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Companyent://SD_ILS/0/SD_ILS:22879202024-09-23T01:10:39Z2024-09-23T01:10:39Zby Michelli, Joseph A., 1960-<br/><a href="https://learning.oreilly.com/library/view/~/9780071641630">https://learning.oreilly.com/library/view/~/9780071641630</a>
<a href="https://learning.oreilly.com/library/view/~/9780071641630/?ar">https://learning.oreilly.com/library/view/~/9780071641630/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780071641630/?ar">https://go.oreilly.com/library-access/library/view/-/9780071641630/?ar</a><br/>Format: Electronic Resources<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:22891472024-09-23T01:10:39Z2024-09-23T01:10:39Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780470196120">https://learning.oreilly.com/library/view/~/9780470196120</a>
<a href="https://learning.oreilly.com/library/view/~/9780470196120/?ar">https://learning.oreilly.com/library/view/~/9780470196120/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar">https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar</a><br/>Format: Electronic Resources<br/>Marketing for Rainmakers : 52 Rules of Engagement to Attract and Retain Customers for Life.ent://SD_ILS/0/SD_ILS:11987492024-09-23T01:10:39Z2024-09-23T01:10:39Zby Fragasso, Phil.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=353303">Click to View</a><br/>Format: Electronic Resources<br/>Constant Customer : Keep Them Coming Back Again and Again and Again….ent://SD_ILS/0/SD_ILS:12053812024-09-23T01:10:39Z2024-09-23T01:10:39Zby Doane, Darryl.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=435526">Click to View</a><br/>Format: Electronic Resources<br/>101 ways to improve customer service : training, tools, tips, and techniquesent://SD_ILS/0/SD_ILS:22837352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Ukens, Lorraine L.<br/><a href="https://learning.oreilly.com/library/view/~/9780787982003">https://learning.oreilly.com/library/view/~/9780787982003</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780787982003/?ar">https://go.oreilly.com/library-access/library/view/-/9780787982003/?ar</a><br/>Format: Electronic Resources<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:22838652024-09-23T01:10:39Z2024-09-23T01:10:39Zby Libert, Barry.<br/><a href="https://learning.oreilly.com/library/view/~/9780132244794/?ar">https://learning.oreilly.com/library/view/~/9780132244794/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780132244794/?ar">https://go.oreilly.com/library-access/library/view/-/9780132244794/?ar</a><br/>Format: Electronic Resources<br/>Do the right thing : how dedicated employees create loyal customers and large profitsent://SD_ILS/0/SD_ILS:22840192024-09-23T01:10:39Z2024-09-23T01:10:39Zby Parker, James F. (James Francis), 1947-<br/><a href="https://learning.oreilly.com/library/view/~/9780768681604/?ar">https://learning.oreilly.com/library/view/~/9780768681604/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780768681604/?ar">https://go.oreilly.com/library-access/library/view/-/9780768681604/?ar</a><br/>Format: Electronic Resources<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:22841352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee, 1951-<br/><a href="https://learning.oreilly.com/library/view/~/9780814474549/?ar">https://learning.oreilly.com/library/view/~/9780814474549/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780814474549/?ar">https://go.oreilly.com/library-access/library/view/-/9780814474549/?ar</a><br/>Format: Electronic Resources<br/>101 ways to build better relationships with your customersent://SD_ILS/0/SD_ILS:22849752024-09-23T01:10:39Z2024-09-23T01:10:39Zby Garber, Peter R.<br/><a href="https://learning.oreilly.com/library/view/~/9781599960630">https://learning.oreilly.com/library/view/~/9781599960630</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781599960630/?ar">https://go.oreilly.com/library-access/library/view/-/9781599960630/?ar</a><br/>Format: Electronic Resources<br/>You can't win a fight with your client & 49 other rules for providing great serviceent://SD_ILS/0/SD_ILS:22911682024-09-23T01:10:39Z2024-09-23T01:10:39Zby Markert, Tom.<br/><a href="https://learning.oreilly.com/library/view/~/9780061757884/?ar">https://learning.oreilly.com/library/view/~/9780061757884/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar">https://go.oreilly.com/library-access/library/view/-/9780061757884/?ar</a><br/>Format: Electronic Resources<br/>Managing Knock Your Socks Off Service : Revisions by Chip Bell and Dave Zielinski.ent://SD_ILS/0/SD_ILS:12490482024-09-23T01:10:39Z2024-09-23T01:10:39Zby Zielinski, David.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1043624">Click to View</a><br/>Format: Electronic Resources<br/>101 Ways to Build Customer Relationships.ent://SD_ILS/0/SD_ILS:11961522024-09-23T01:10:39Z2024-09-23T01:10:39Zby Garber, Peter.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=322360">Click to View</a><br/>Format: Electronic Resources<br/>Award-Winning Customer Service : 101 Ways to Guarantee Great Performance.ent://SD_ILS/0/SD_ILS:12874892024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3001848">Click to View</a><br/>Format: Electronic Resources<br/>Managing the customer experience : a measurement-based approachent://SD_ILS/0/SD_ILS:21011792024-09-23T01:10:39Z2024-09-23T01:10:39Zby Wilburn, Morris, 1953- author.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3002546">Click to View</a><br/>Format: Electronic Resources<br/>Creating value with customers.ent://SD_ILS/0/SD_ILS:11864352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Randall, Robert.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=258156">Click to View</a><br/>Format: Electronic Resources<br/>Amaze your customers! creative tips on winning & keeping your customersent://SD_ILS/0/SD_ILS:2777762024-09-23T01:10:39Z2024-09-23T01:10:39Zby Zanetti, Daniel.<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147990">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147990</a><br/>Format: Electronic Resources<br/>Living supply chains : how to mobilize the enterprise around delivering what your customers wantent://SD_ILS/0/SD_ILS:22872332024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gattorna, John.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780273706144/?ar">https://go.oreilly.com/library-access/library/view/-/9780273706144/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780273706144/?ar">https://learning.oreilly.com/library/view/~/9780273706144/?ar</a><br/>Format: Electronic Resources<br/>Branded Customer Service : The New Competitive Edge.ent://SD_ILS/0/SD_ILS:12125582024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=483742">Click to View</a><br/>Format: Electronic Resources<br/>Delivering Knock Your Socks off Service.ent://SD_ILS/0/SD_ILS:12874702024-09-23T01:10:39Z2024-09-23T01:10:39Zby Associates, Performance Research.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3001829">Click to View</a><br/>Format: Electronic Resources<br/>Cultural Perspectives On Services Marketing.ent://SD_ILS/0/SD_ILS:11840262024-09-23T01:10:39Z2024-09-23T01:10:39Zby Laroche, Michel.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=233899">Click to View</a><br/>Format: Electronic Resources<br/>Customer Service Training 101 : Quick and Easy Techniques That Get Great Results.ent://SD_ILS/0/SD_ILS:11851632024-09-23T01:10:39Z2024-09-23T01:10:39Zby Evenson, Renee.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=243010">Click to View</a><br/>Format: Electronic Resources<br/>Service Innovation Management.ent://SD_ILS/0/SD_ILS:11857832024-09-23T01:10:39Z2024-09-23T01:10:39Zby Van Riel, Allard.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=254019">Click to View</a><br/>Format: Electronic Resources<br/>Service Recovery And Service Continuity.ent://SD_ILS/0/SD_ILS:11857842024-09-23T01:10:39Z2024-09-23T01:10:39Zby Baron, Steve.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=254020">Click to View</a><br/>Format: Electronic Resources<br/>Corporate & Customer Communications.ent://SD_ILS/0/SD_ILS:11901942024-09-23T01:10:39Z2024-09-23T01:10:39Zby Group, Emerald.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=282891">Click to View</a><br/>Format: Electronic Resources<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:22848002024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle, 1943-<br/><a href="https://go.oreilly.com/library-access/library/view/-/1576752984/?ar">https://go.oreilly.com/library-access/library/view/-/1576752984/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/1576752984/?ar">https://learning.oreilly.com/library/view/~/1576752984/?ar</a><br/>Format: Electronic Resources<br/>Key account management in financial services tools and techniques for building strong relationships with major clientsent://SD_ILS/0/SD_ILS:2737032024-09-23T01:10:39Z2024-09-23T01:10:39Zby Cheverton, Peter.<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=131860">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=131860</a><br/>Format: Electronic Resources<br/>New Service Paradigms - AMA SERVSIG Conference 2003 : AMA SERVSIG Conference 2003.ent://SD_ILS/0/SD_ILS:11911512024-09-23T01:10:39Z2024-09-23T01:10:39Zby Kandampully, Jay.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=289850">Click to View</a><br/>Format: Electronic Resources<br/>Secret service : hidden systems that deliver unforgettable customer serviceent://SD_ILS/0/SD_ILS:22807672024-09-23T01:10:39Z2024-09-23T01:10:39Zby DiJulius, John R., 1964-<br/><a href="https://learning.oreilly.com/library/view/~/9780814426975/?ar">https://learning.oreilly.com/library/view/~/9780814426975/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814426975">https://learning.oreilly.com/library/view/~/9780814426975</a><br/>Format: Electronic Resources<br/>The service pro : creating better, faster, and different customer experiencesent://SD_ILS/0/SD_ILS:22847902024-09-23T01:10:39Z2024-09-23T01:10:39Zby Tate, Rick.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar">https://go.oreilly.com/library-access/library/view/-/9780874257311/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780874257311/?ar">https://learning.oreilly.com/library/view/~/9780874257311/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780874257311">https://learning.oreilly.com/library/view/~/9780874257311</a><br/>Format: Electronic Resources<br/>50 activities for achieving excellent customer serviceent://SD_ILS/0/SD_ILS:22848052024-09-23T01:10:39Z2024-09-23T01:10:39Zby Doane, Darryl S.<br/><a href="https://learning.oreilly.com/library/view/~/9780874257373/?ar">https://learning.oreilly.com/library/view/~/9780874257373/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780874257373">https://learning.oreilly.com/library/view/~/9780874257373</a><br/>Format: Electronic Resources<br/>Service Quality.ent://SD_ILS/0/SD_ILS:11902202024-09-23T01:10:39Z2024-09-23T01:10:39Zby Group, Emerald.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=282917">Click to View</a><br/>Format: Electronic Resources<br/>50 Activities for Achieving Excellent Customer Service.ent://SD_ILS/0/SD_ILS:11961502024-09-23T01:10:39Z2024-09-23T01:10:39Zby Doane, Darryl.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=322337">Click to View</a><br/>Format: Electronic Resources<br/>Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal.ent://SD_ILS/0/SD_ILS:11776332024-09-23T01:10:39Z2024-09-23T01:10:39Zby Griffin, Jill.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=120499">Click to View</a><br/>Format: Electronic Resources<br/>Customer-focused transit : a synthesis of transit practiceent://SD_ILS/0/SD_ILS:2301062024-09-23T01:10:39Z2024-09-23T01:10:39Zby Potts, John F.<br/>Format: Books<br/>Delivering Knock Your Socks Off Service.ent://SD_ILS/0/SD_ILS:11835162024-09-23T01:10:39Z2024-09-23T01:10:39Zby Associates, Performance Research.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=228363">Click to View</a><br/>Format: Electronic Resources<br/>Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.ent://SD_ILS/0/SD_ILS:11852122024-09-23T01:10:39Z2024-09-23T01:10:39Zby DiJulius III, John R.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=243077">Click to View</a><br/>Format: Electronic Resources<br/>E-Service : New Directions in Theory and Practice.ent://SD_ILS/0/SD_ILS:11931632024-09-23T01:10:39Z2024-09-23T01:10:39Zby Rust, Roland T.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=302437">Click to View</a><br/>Format: Electronic Resources<br/>How to be a great call center representativeent://SD_ILS/0/SD_ILS:22826732024-09-23T01:10:39Z2024-09-23T01:10:39Zby Lucas, Robert W.<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780761213468/?ar">https://go.oreilly.com/library-access/library/view/-/9780761213468/?ar</a>
<a href="https://learning.oreilly.com/library/view/~/9780761213468/?ar">https://learning.oreilly.com/library/view/~/9780761213468/?ar</a><br/>Format: Electronic Resources<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:22848122024-09-23T01:10:39Z2024-09-23T01:10:39Zby Zemke, Ron.<br/><a href="https://learning.oreilly.com/library/view/~/9780761213390/?ar">https://learning.oreilly.com/library/view/~/9780761213390/?ar</a>
<a href="https://go.oreilly.com/library-access/library/view/-/9780761213390/?ar">https://go.oreilly.com/library-access/library/view/-/9780761213390/?ar</a><br/>Format: Electronic Resources<br/>How To Be a Great Call Center Representative : EBook Edition.ent://SD_ILS/0/SD_ILS:12490732024-09-23T01:10:39Z2024-09-23T01:10:39Z<a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=1043651">Click to View</a><br/>Format: Electronic Resources<br/>Emotional value : creating strong bonds with your customersent://SD_ILS/0/SD_ILS:22806512024-09-23T01:10:39Z2024-09-23T01:10:39Zby Barlow, Janelle, 1943-<br/><a href="https://learning.oreilly.com/library/view/~/1576750795">https://learning.oreilly.com/library/view/~/1576750795</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/1576750795/?ar">https://go.oreilly.com/library-access/library/view/-/1576750795/?ar</a><br/>Format: Electronic Resources<br/>New service development creating memorable experiencesent://SD_ILS/0/SD_ILS:22225492024-09-23T01:10:39Z2024-09-23T01:10:39Zby Fitzsimmons, James A.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=996305">Click to View</a><br/>Format: Electronic Resources<br/>The Experience Economyent://SD_ILS/0/SD_ILS:23314072024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gilmore, James, author.<br/><a href="https://learning.oreilly.com/library/view/~/9781598871579">https://learning.oreilly.com/library/view/~/9781598871579</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9781598871579/?ar">https://go.oreilly.com/library-access/library/view/-/9781598871579/?ar</a><br/>Format: Electronic Resources<br/>Developing a market orientationent://SD_ILS/0/SD_ILS:22230682024-09-23T01:10:39Z2024-09-23T01:10:39Zby Deshpande, Rohit.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=997028">Click to View</a><br/>Format: Electronic Resources<br/>Beyond Customer Service : Keeping Customers for Life.ent://SD_ILS/0/SD_ILS:13027532024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gerson, Richard.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3116963">Click to View</a><br/>Format: Electronic Resources<br/>Beyond customer service, revisedent://SD_ILS/0/SD_ILS:21020752024-09-23T01:10:39Z2024-09-23T01:10:39Zby Gerson, Richard F.<br/><a href="https://ebookcentral.proquest.com/lib/iyte/detail.action?docID=3116963">Click to View</a><br/>Format: Electronic Resources<br/>Coaching knock your socks off serviceent://SD_ILS/0/SD_ILS:22806352024-09-23T01:10:39Z2024-09-23T01:10:39Zby Zemke, Ron.<br/><a href="https://learning.oreilly.com/library/view/~/9780814415818/?ar">https://learning.oreilly.com/library/view/~/9780814415818/?ar</a>
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<a href="https://go.oreilly.com/library-access/library/view/-/9780814415818/?ar">https://go.oreilly.com/library-access/library/view/-/9780814415818/?ar</a><br/>Format: Electronic Resources<br/>Relationship Marketing : Theory and Practice.ent://SD_ILS/0/SD_ILS:12076742024-09-23T01:10:39Z2024-09-23T01:10:39Zby Buttle, Francis A.<br/><a href="http://ebookcentral.proquest.com/lib/iyte/detail.action?docID=456764">Click to View</a><br/>Format: Electronic Resources<br/>Great customer service on the telephoneent://SD_ILS/0/SD_ILS:22806052024-09-23T01:10:39Z2024-09-23T01:10:39Zby Anderson, Kristin, 1962-<br/><a href="https://go.oreilly.com/library-access/library/view/-/9780814415801/?ar">https://go.oreilly.com/library-access/library/view/-/9780814415801/?ar</a>
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<a href="https://learning.oreilly.com/library/view/~/9780814415801">https://learning.oreilly.com/library/view/~/9780814415801</a><br/>Format: Electronic Resources<br/>Increasing your sales through customer services : a critical function in transitionent://SD_ILS/0/SD_ILS:89862024-09-23T01:10:39Z2024-09-23T01:10:39Zby Rosenau, Fred S.<br/>Format: Books<br/>