Preliminaries -- Contents -- Preface -- 1 National Savings and Investments Uses Outsourcing to Transform -- 2 Outsourcing Isn't What It Used to Be -- 3 Ten Imperatives for Leadership -- 4 Transformational Outsourcing Meets Strategy -- 5 Crafting a Business Model That Works -- 6 Thomas Cook Catalyzing Change -- 7 End to End Performance Management -- 8 Managing People Through Transitions -- 9 Leveraging Capabilities -- 10 Ending and Renewal -- 11 Managing Transformational Outsourcing in the Public Sector -- 12 Transformational Outsourcing Horizons -- Index.