Assessment model for communication maturity levels of construction companies
tarafından
 
Bavunoğlu, Zeynep, author.

Başlık
Assessment model for communication maturity levels of construction companies

Yazar
Bavunoğlu, Zeynep, author.

Yazar Ek Girişi
Bavunoğlu, Zeynep, author.

Fiziksel Tanımlama
xii, 116 leaves:+ 1 computer laser optical disc.

Özet
Communication management systems are vital parts of organizational development and performance. Organizations have complex characteristics including decision making, information aggregation, management control, career concerns, goal setting and vertical and horizontal communication. In recent years, it has been found out that communication has an important effect on all these characteristics. But quantifying the effectiveness of the communication is difficult because it has many non-measurable variables. An effective communication can increase the level of effectiveness of the organization and the level of the effectiveness of communication system can be assessed by using maturity models. A maturity model describes the activities of processes and it impacts the performance of the organization. To find out the structure and maturity level of the communication system in a construction company, the Communication Capability Maturity Model (CCMM) is developed and its levels for communication maturity. To define a maturity level for a construction company, some variables of communication are measured as speed, the purpose, spread, clarity, shortness, scope and the other variables. The developed methodology uses a questionnaire survey. Survey has two parts; (1) organizational communication system and (2) emotions/moods of the employees. The results and analysis show that developed CCMM working properly and there are strong interdependencies between the variables (i.e. organizational communication system and moods, information, organization, team, individual and product). There is a negative moderate high correlation between communication capability maturity level (CCML) and negative moods. There is a moderate high correlation between the communication capability maturity level and level of emotional management behavior.

Konu Başlığı
Communication in the building trades.
 
Construction projects -- Management.
 
Project management.

Yazar Ek Girişi
Günaydın, Hüsnü Murat

Tüzel Kişi Ek Girişi
İzmir Institute of Technology. Architecture.

Tek Biçim Eser Adı
Thesis(Doctoral)-- İzmir Institute of Technology: Architecture.
 
İzmir Institute of Technology: Architecture--Thesis (Doctoral).

Elektronik Erişim
Access to Electronic Versiyon.


LibraryMateryal TürüDemirbaş NumarasıYer NumarasıDurumu/İade Tarihi
IYTE LibraryTezT001338TH215 .B35 2014Tez Koleksiyonu