Nowadays, various queuing systems are applied in many medical institutions. These systems aim to perform consumer operations in a specific order and to prevent long waiting times. This study focusses explicitly on the queuing system that is present in the Blood Collection Unit of İzmir Tepecik Training and Research Hospital. It was stated that the touch screen kiosk called Phlerobo used in this system could not be used effectively and therefore service failures occurred. It is aimed to examine and redesign the kiosk interface and body design in order to use this system more efficiently. This study started with literature studies that will direct the new model to comprehend the importance of the system. Then, experimental methods such as field observation and interview studies were carried out. As a result of the recommendations developed to solve the problems of the current system, design suggestions were made, and these designs were visualized. Then the designs were tested to determine the appropriate design. For this purpose, the designs were presented to the user via survey and a special web application. Interface and body design were developed by determining the appropriate design with the data obtained from the tests. Thus, the redesigned kiosk was predicted to be used more effectively. It was determined that the design of the data obtained will be used more efficiently than the previous one.