Cover -- Copyright -- Dedication -- Author -- Preface -- Acknowledgments -- Contents -- Part One Telephone Management -- 1.1 How to Use This Book -- 1.2 Telephone Triage and Advice: How to Delegate in Office Practice -- 1.3 Medications by Telephone: Prescription and Nonprescription -- 1.4 Telephone Equipment -- 1.5 Components of Effective Telephone Encounters -- 1.6 How to Use the Telephone Protocols for Training Nurses and Physicians -- Part Two Emergency Calls -- 2.1 Anaphylaxis (Severe Allergic Reaction) -- 2.2 Choking -- 2.3 Confusion (Delirium) -- 2.4 Fainting -- 2.5 Poisoning (Ingestion) -- 2.6 Respiratory Distress (Breathing Difficulty, Severe) -- 2.7 Seizure with Fever (Febrile Seizure) -- 2.8 Seizure Without Fever -- Part Three Trauma (Injury) Calls -- 3.1 Bone, Muscle, Joint, and Ligament Trauma -- 3.2 Ear Trauma -- 3.3 Eye Trauma -- 3.4 Finger and Toe Trauma -- 3.5 Genital Trauma -- 3.6 Head Trauma -- 3.7 Mouth Trauma -- 3.8 Nose Trauma -- 3.9 Skin Trauma (Cuts, Scrapes, and Bruises) -- 3.10 Puncture Wound -- 3.11 Tooth Trauma -- Part Four Newborn and Infant Calls -- 4.1 Bottle (Formula)-Feeding Questions -- 4.2 Breast-Feeding Questions -- 4.3 Crying Baby Younger Than 3 Months -- 4.4 Crying Child Older Than 3 Months -- 4.5 Diaper Rash -- 4.6 Jaundiced Newborn -- 4.7 Newborn Appearance -- 4.8 Newborn Rashes and Birthmarks -- 4.9 Spitting Up (Reflux) -- 4.10 Thrush -- 4.11 Umbilical Cord Symptoms -- Part Five Symptom or Disease Calls -- 5.1 Abdominal Pain -- 5.2 Asthma Attack -- 5.3 Athlete's Foot -- 5.4 Bee or Wasp Sting -- 5.5 Bite, Animal or Human -- 5.6 Bite, Insect -- 5.7 Bite, Spider -- 5.8 Bite, Tick -- 5.9 Breath-Holding Spell -- 5.10 Burn -- 5.11 Chest Pain -- 5.12 Chickenpox (Varicella) -- 5.13 Cold -- 5.14 Constipation -- 5.15 Cough -- 5.16 Croup -- 5.17 Diarrhea -- 5.18 Earache -- 5.19 Ear Congestion -- 5.20 Ear Discharge.

5.21 Ear, Pulling at or Itchy -- 5.22 Ear, Swimmer's (Otitis Externa) -- 5.23 Eye Allergy -- 5.24 Eye, Chemical In -- 5.25 Eye, Foreign Body -- 5.26 Eye, Red (Without Pus) -- 5.27 Eye, With Pus -- 5.28 Fever -- 5.29 Fifth Disease (Erythema Infectiosum) -- 5.30 Fluid Intake, Decreased -- 5.31 Groin or Scrotum Swelling/PAIN -- 5.32 Hand-Foot-And-Mouth Disease -- 5.33 Hay Fever (Allergic Rhinitis) -- 5.34 Headache -- 5.35 Hives (Urticaria) -- 5.36 Immunizations: Recommended Schedule -- 5.37 Immunization Reactions -- 5.38 Impetigo -- 5.39 Infection Exposure -- 5.40 Lice (Pediculosis) -- 5.41 Limb Pain -- 5.42 Lymph Nodes, Swollen -- 5.43 Menstrual Cramps (Dysmenorrhea) -- 5.44 Mouth Ulcers -- 5.45 Nosebleed -- 5.46 Pinworms -- 5.47 Poison Ivy, Oak, or Sumac -- 5.48 Rash, Localized and Cause Unknown -- 5.49 Rash, Widespread and Cause Unknown -- 5.50 Rash, Widespread While on Drugs -- 5.51 Ringworm -- 5.52 Sinus Pain or Congestion -- 5.53 Sore Throat -- 5.54 Strep Exposure -- 5.55 Sunburn -- 5.56 Swallowed Foreign Body -- 5.57 Toothache -- 5.58 Urination, Pain with (Dysuria) -- 5.59 Vaginal Itching or Irritation -- 5.60 Vomiting -- 5.61 Wheezing -- Index.