Integrated Measurement - KPIs and Metrics for ITSM : A narrative account.

Availability and capacity management in the cloud : an ITSM narrative account

Availability and Capacity Management in the Cloud : An ITSM Narrative Account.

The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success

Release and Deployment : An ITSM Narrative

Release and deployment : an ITSM narrative account

Catalogs, services and portfolios : an ITSM success story

Catologs, services and portfolios an ITSM success story

Integrated measurement-- KPIs and metrics for ITSM : a narrative account

No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success

Handbook of nonlinear optics.

Geo-Spatial Technologies in Urban Environments Policy, Practice, and Pixels