Contents -- Preface and Acknowledgements -- Part 1 Setting the Context for Tourism Crisis and Disaster Management -- Chapter 1 Introduction to Tourism Crisis and Disaster Management -- Chapter 2 Classifying and Understanding Crises and Disasters -- Chapter 3 Strategic Crisis and Disaster Planning and Management -- Part 2 Tourism Crisis and Disaster Prevention and Planning -- Chapter 4 Tourism Crisis Prevention and Disaster Mitigation -- Chapter 5 Tourism Disaster and Crisis Preparedness and Planning -- Part 3 Tourism Crisis and Disaster Response, Implementation and Management -- Chapter 6 Coordination, Control and Resource Allocation -- Chapter 7 Crisis and Disaster Communication and Recovery Marketing -- Part 4 Tourism Crisis and Disaster Recovery, Resolution and Feedback -- Chapter 8 Long-term Recovery and Resolution -- Chapter 9 Knowledge Management and Organisational Learning -- Chapter 10 Conclusion and Reflections on Tourism Crisis and Disaster Management -- References -- Index.