Front Cover -- Copyright -- Contents -- Introduction -- Role-Play: Healing Bitterness -- Reactions to the Role-Play -- The First Stage of Healing: Empathic Connection -- Empathy versus Sympathy -- Staying Present in the Face of Strong Feelings -- Empathy Steps -- Review of the First Stage of Healing: Empathy -- The Second Stage of Healing: Mourning in NVC -- Getting Unstuck -- Last Stages of Healing: Acknowledgment ofPast Needs and Reverse Empathy -- Process versus Mechanics -- Slowing Down and Taking Time -- Empathy for Those Who Would Hurt You -- Dealing with Your Own Angry Behavior -- Learning to Deal with a Difficult Person -- Anger Toward Mother Role-Play -- Reactions to the Role-Play -- Marshall's Mother's Gift to Him -- Summary -- How You Can Use the NVC Process -- Some Basic Feelings and Needs We All Have -- About PuddleDancer Press -- About CNVC and NVC -- Trade Books From PuddleDancer Press -- Trade Booklets from PuddleDancer Press -- Back Cover.