Managing Conflict at Work : Understanding and Resolving Conflict for Productive Working Relationships.
Başlık:
Managing Conflict at Work : Understanding and Resolving Conflict for Productive Working Relationships.
Yazar:
Johnson, Clive.
ISBN:
9780749459536
Yazar Ek Girişi:
Basım Bilgisi:
1st ed.
Fiziksel Tanımlama:
1 online resource (524 pages)
İçerik:
Cover page -- Title page -- Copyright -- Table of Contents -- Acknowledgements -- 1. The nature of conflict -- 2. Deciphering conflict management -- 3. Options for resolving conflict -- 4. RESOLVE - The Janus perspective -- 5. Preventing conflict -- 6. Managing conflict from the front line -- 7. Escalated dispute resolution -- 8. The practice of dispute resolution: critical encounters -- 9. Strategic planning and conflict management -- 10. Implementing a conflict management strategy -- 11. Monitoring and evaluation -- Appendix 1: Conflict management micro-tools -- Appendix 2: Templates -- Appendix 3: Online resources -- References -- Index.
Özet:
Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning.
Notlar:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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