Contents -- INTRODUCTION -- What is NLP? -- When and where NLP might be useful to you -- How to read this book -- The structure of this book -- 1 THE HISTORY, PEOPLE, INFLUENCES AND DEVELOPMENT OF NLP -- The early years -- Other influences and theories -- NLP: a model, not a theory -- Recent history -- Summary -- 2 YOUR BRAIN: A USER MANUAL -- Learning and developing habits -- Coming to your senses: representational systems and submodalities -- Outcome thinking -- Patterns of thinking and preferences -- Mind-body, imagination and time -- The NLP communication model -- Summary -- 3 MANAGING YOURSELF -- Enabling and limiting beliefs and the NLP presuppositions -- Improving your sensory acuity -- Developing your own flexibility -- Well-formed outcomes -- State management: choosing your attitude -- Summary -- 4 MANAGING OTHERS -- Building rapport -- Framing and reframing -- Perceptual positions -- Motivating others -- Summary -- 5 POWERFUL USE OF LANGUAGE -- The power of language -- Persuasive language -- Body language -- Summary -- 6 BUSINESS APPLICATIONS -- Feedback and appraisals -- Three feedback models -- Summary -- The vision thing: 'I have a dream' -- Summary -- Selling -- Summary -- Choosing the most effective leadership style for the situation -- Summary -- Modelling others' abilities -- Summary -- Stress management: building personal resilience -- Summary -- Time management -- Summary -- 7 FURTHER NLP RESOURCES AND TRAINING OPPORTUNITIES -- Books about NLP -- NLP training and certification standards -- NLP training courses -- Choosing an NLP Course.