Corporate Social Responsibility Exellence Criteria -- Reading and assessment instructions -- Contents -- Introduction -- The organisation can take care of social responsibility in many different ways -- How the book is presented -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- The Corporate Social Responsibility Programme andthe EFQM Excellence Model -- Assessment criteria and sub-criteria -- Assessment instructions -- You can learn from those who have better or even just different ways of working -- 1.Launching the Corporate Social Responsibility Programme -- 2.Planning and communicating the CSR Programme -- 3.Implementing the CSR Programme: People -- 4.Implementing the CSR Programme: Partnerships and Community -- 5.Reflections of the CSR Programme in the Processes -- 6.Results achieved through the CSR Programme -- EFQM Scoring Summary Sheet -- Authors -- Sources -- Development training -- ChangeManager Pro Products.