Contents -- CD Contents -- Figures and Tables -- Preface to the Second Edition -- Acknowledgments -- 1 The Role of Senior Leaders: Raising the Performance Bar -- 2 The Role of Senior Leaders: Coaching Cost of Quality Recovery -- 3 The Role of Senior Leaders: Organizing Lean-Six Sigma Project Methodologies to Drive Change -- 4 The Role of Senior Leaders: Managing the Organization Accountable Change Model -- 5 The Role of Senior Leaders: Simulation, Experimentation, and the Cost of Not Getting It Right the First Time -- 6 The Role of Senior Leaders: Driving Sustainable Organizational Change -- 7 The Role of Senior Leaders: Engaging Physicians -- 8 The Role of Senior Leaders: Achieving Sustainable Results (Magic Moment Example) -- 9 Summation -- Glossary -- Appendix A Waste Walk Form -- Appendix B DMAIC Project Charter Template -- Appendix C Lean-Six Sigma Solution Set -- Appendix D PDCA Project Method Assessment Workpaper -- Index -- About the Authors.